Terrible company DO NOT USE. I did 2 separate orders and then requested to be refunded 1 delivery fee as they arrived in same parcel. They refused to. 3 out of my 8 buttonholes arrived completely dead... Voir plus
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Ordered a number of flowers for our wedding. Arrived very well packed and upon opening we were wowed at the flower arrangements, particularly the bridal bouquet where every rose was perfect. We had th... Voir plus
Paid for guaranteed delivery for our special event with expensive price, no flowers on the day, tried to call and email multiple times and just get dead response. Avoid this is a scam!
Whenever I need flowers or something special I order from Flower Box London. The flowers are always fresh and smell beautiful. The packaging is luxury and the experience is always 10/10. I l... Voir plus
2,8
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488 avis
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On time and gorgeous
On time and gorgeous. Really well packed and arrived intact. Beautiful bridal bouquet that I will try to preserve for as long as possible.
2 juin 2025
Réponse de xxx
Dear Susana,
Thank you so much for your kind words! We’re delighted to hear your bridal bouquet arrived safely and looked gorgeous. It’s wonderful to know you’re planning to preserve it — such a special keepsake deserves to last as long as possible.
Wishing you all the best, and we’d be honoured to help with any future floral needs.
Warm regards,
Flowers Box London Team
Réponse de xxx
Dear Paul,
Thank you for your kind feedback! We’re glad to hear your order was delivered as requested. It’s our pleasure to serve you.
Best wishes,
Flowers Box London Team
Unfortuantley all though the flowers…
Unfortuantley all though the flowers were beautiful within a day they had wilted and some of the ones in the middle were soggy and just not worth the £ sadly ,The basket however was lovely and customer service very good
1 mai 2025
Tipping request
The recipient said the flowers were lovely. Flowers and delivery are expensive and I do not expect to be asked to add a tip of between 5-20% at the payment point to show "support for the team".
2 mai 2025
Réponse de xxx
Dear Mo,
Thank you for your feedback and for sharing your thoughts with us. We’re pleased to hear the recipient enjoyed the flowers.
We understand that delivery and flower costs can add up, and we aim to be transparent about all charges. The tipping option at checkout is completely voluntary and intended as a way for customers to show extra appreciation for our hardworking team. We never want it to feel obligatory or affect your experience.
We appreciate your honesty and will take your comments on board as we continue to improve.
Kind regards,
Flowers Box London Team
Beautiful cornflowers to congratulate my friend on a new job. Thank you so much
Beautiful cornflowers to congratulate my friend
1 mai 2025
Réponse de xxx
Dear Keren,
Thank you so much for your kind feedback! We’re delighted the cornflowers were the perfect way to congratulate your friend on her new job. It’s always a pleasure to help you celebrate those special moments.
Looking forward to helping you with many more!
Warm regards,
Flowers Box London Team
A really great company
A really great company, that communicates well, and delivers on it's promises.
9 avril 2025
Réponse de xxx
Dear Amanda,
Thank you for your kind words! We’re delighted to hear you appreciated our communication and reliability. Delivering on our promises is something we take very seriously, and your feedback means a lot to us.
We look forward to serving you again soon!
Warm regards,
Flowers Box London Team
Absolutely disgusted with the plant I…
Absolutely disgusted with the plant I ordered for the amount of money I paid fora birthday present I was totally embarrassed and ashamed. This company is a rip off and I will never order from them again
10 avril 2025
Réponse de xxx
Dear Sam,
Thank you for choosing us for your Easter gift! We’re so happy to hear your in-laws enjoyed the flowers.
Looking forward to helping you with more special occasions!
Best wishes,
Flowers Box London Team
Réponse de xxx
Dear Troy,
Thank you so much for your kind words! We’re delighted you’re happy with your lovely plant.
We hope it brings you lots of joy!
Warm regards,
Flowers Box London Team
Great and quick service with high…
Great and quick service with high quality flowers. Thank you
5 avril 2025
Réponse de xxx
Dear David,
Thank you for your kind words! We’re glad you appreciated our quick service and high-quality flowers.
Looking forward to serving you again soon!
Best regards,
Flowers Box London Team
I did not received the parcel to where…
I did not received the parcel to where I ordered to on my wife’s birthday
2 avril 2025
Réponse de xxx
Dear Moe,
Thank you for your feedback! We’re happy to have met your expectations with our same-day delivery service.
We look forward to assisting you again!
Best wishes,
Flowers Box London Team
Delivery was a day late and I paid an…
Delivery was a day late and I paid an extra premium to get same day delivery.
Very dissapointing
1 avril 2025
Spent over £300, Fruit Baskets not as advertised
Spent over £300 over two orders, the fruit basket shows one image and the description describes all the fruit in the basket with no mention of them filling out the basket with big LEMONS, considering there is no mention of lemons arriving in the fruit baskets I wonder if this is done deliberately to make the fruit basket look more full.... Still awaiting their response.
31 mars 2025
This people are thieves
This people are thieves. Stay away from this company. Flowers have been delivered damaged without wrapping 2 days later. No refund has been given.
8 mars 2025
Flowers didn’t arrive
Flowers didn’t arrive - they just sent it as a parcel via Royal Mail which they obviously didn’t manage to deliver. Didn’t even attempt to contact me for delivery, just checked it as “attempted delivery” and that’s it. The only thing they offered is a redelivery in a couple of days which is an absolute joke as it’s flowers we’re talking about. Absolute disgrace with 0 support.
8 mars 2025
Beautiful flowers but from a value for…
Beautiful flowers but from a value for money point of view so poor. I paid Feb£275 for a bouquet and it looked like a wedding bouquet. Beautiful but very small considering the price
7 mars 2025
Absolutely amazing experience
Absolutely amazing experience. The team was super prompt and helpful.
8 mars 2025
Réponse de xxx
Dear Srijit,
Thank you for your kind words! We’re delighted to hear that you had an amazing experience with us. Providing prompt and helpful service is always our priority, and we truly appreciate your support. We look forward to assisting you again in the future!
Best wishes,
Flowers Box London Team
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