Terrible company DO NOT USE. I did 2 separate orders and then requested to be refunded 1 delivery fee as they arrived in same parcel. They refused to. 3 out of my 8 buttonholes arrived completely dead... Voir plus
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Ordered a number of flowers for our wedding. Arrived very well packed and upon opening we were wowed at the flower arrangements, particularly the bridal bouquet where every rose was perfect. We had th... Voir plus
Paid for guaranteed delivery for our special event with expensive price, no flowers on the day, tried to call and email multiple times and just get dead response. Avoid this is a scam!
Whenever I need flowers or something special I order from Flower Box London. The flowers are always fresh and smell beautiful. The packaging is luxury and the experience is always 10/10. I l... Voir plus
2,8
Moyen
488 avis
Aucune trace de demande d’avis
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They don't answer the phone nor chat
They don't answer the phone nor chat. There are plenty of other PROFESSIONAL vendors to choose over these amateurs.
8 mars 2025
Avis spontané
Positive experience
Positive experience - the flowers look abundant, healthy and amazing. Delivered promptly at short notice. Thank you !
7 mars 2025
Réponse de xxx
Dear Catherine,
Thank you for your lovely feedback! We’re delighted to hear that you had a positive experience and that the flowers looked abundant, healthy, and amazing. We always strive to provide fresh, beautiful arrangements with prompt delivery, so your kind words mean a lot. We truly appreciate your support and look forward to serving you again!
Best wishes,
Flowers Box London Team
Beautiful fragrant table arrangements
Very beautiful flowers in reusable painted pretty basket with handle. Oasis firm and damp.
As ordered, you sent fragrant Lily of the Valley and white lilac. Also your blue version, just gorgeous. Arrived on time carefully wrapped. We refilled with water on arrival.thanks so much.
6 mars 2025
Réponse de xxx
Dear LB,
Thank you for your wonderful feedback! We’re so pleased to hear that you loved the fragrant Lily of the Valley and white lilac arrangements, as well as the blue version. It’s great to know the flowers arrived on time and in perfect condition. The reusable painted basket adds a special touch, and we’re delighted that you appreciated it. We truly appreciate your support and look forward to creating more beautiful arrangements for you in the future!
Best wishes,
Flowers Box London Team
The flowers don’t came out as picture
4 mars 2025
Good presentation and order was easy to…
Good presentation and order was easy to make.
On the other hand I pay premium for the item to arrive before 11:00 and it did not arrive on time. No explanation received whatsoever about the delay!
2 mars 2025
Réponse de xxx
Dear Harley,
Thank you for your feedback, and we’re glad to hear you found the presentation beautiful and the ordering process easy. We truly apologize for the delay in delivery and the lack of communication regarding it. Timely delivery is very important to us, and we understand your frustration. We appreciate your feedback and will ensure this issue is addressed to improve our service moving forward.
Thank you for your understanding, and we hope to have the chance to serve you again in the future.
Best regards,
Flowers Box London Team
Says my parcel would be delivered for…
Says my parcel would be delivered for Valentine’s Day, an post said they delivered them but they are no where to be seen and have no way of contacting an post
Day ruined
11 février 2025
Flowers didn’t arrive in time for…
Flowers didn’t arrive in time for Valentine’s Day, no way to contact them outside of email, no tracking number provided.
Horrible service experience.
14 février 2025
Avis spontané
ADVISE DO NOT ORDER
ADVISE DO NOT ORDER
I paid for same day delivery over £30 and a total of £300 on flowers for my wife for valentines day and they failed to deliver they ignored my emails all day my calls my social media messages.
Zero customer service order didnt even arrive please do not order from here.
Ps :I am in the debt collection industry and will be pursuing refund and damages and i will collect my refund.
14 février 2025
Avis spontané
I ordered for 11am-8pm delivery and…
I ordered for 11am-8pm delivery and havnt heard since it is 52 minutes to the deadline and no customer service available no one replies to the chat or the phone absolutely horrible experience so far
Hopefully the flowers get delivered today
14 février 2025
Avis spontané
Réponse de xxx
Dear Schaali,
Thank you for your feedback! We’re glad to hear that the quality and delivery met your expectations. We always strive to provide excellent service, and we appreciate your support. We look forward to assisting you again in the future.
Best wishes,
Flowers Box London Team
excellent service and help
10 février 2025
Réponse de xxx
Dear Aman,
Thank you for your great feedback! We’re so glad to hear that you had an excellent experience with our service. If you ever need assistance again, don’t hesitate to reach out.
Best wishes,
Flowers Box London Team
To what was shown on the pictures…
To what was shown on the pictures wasn’t as seen in person, for the price was set it’s definitely not worth it.
9 février 2025
Efficient and kind
10 février 2025
Réponse de xxx
Dear Valentina,
Thank you for your kind words! We’re so happy to hear that you found our service both efficient and kind. It’s always our goal to provide the best experience possible. We look forward to serving you again in the future!
Best wishes,
Flowers Box London Team
This was a gift for my friend
This was a gift for my friend. She absolutely loved the flowers and maccroons. I saw a pic of the arrangement and it looks as good (if not better than the photo on their website)
The delivery driver was patient and kept in contact when my friend initially didn't answer the door.
7 février 2025
Réponse de xxx
Dear FN83,
Thank you for your wonderful review! We’re so glad to hear that your friend loved the flowers and macarons, and that the arrangement exceeded your expectations. We’re also happy to hear that the delivery experience was smooth and patient. Your feedback means a lot to us, and we look forward to helping you with more special gifts in the future!
Best wishes,
Flowers Box London Team
Terrible customer care and broken promises
The flowers were not delivered same day as requested and the follow up customer care was terrible, resulting in us having dispute the card transaction with our card provider.
3 février 2025
Beautiful orchid delivered in excellent…
Beautiful orchid delivered in excellent condition and time
3 février 2025
Réponse de xxx
Dear Beryl,
Thank you for your kind review! We’re so glad to hear that your orchid arrived in excellent condition and on time. We always strive to provide the best service, and your feedback means a lot to us. We look forward to assisting you again in the future!
Best wishes,
Flowers Box London Team
Terrible experience NEVER AGAIN
COMPLETE RIP OFF. I am sorry to report a terrible experience - my husband ordered a birthday bouquet for me of peonies and lilac for £127 - we received a measly bunch with five peonies which are fine, but of the 6 lilac stems, two were dead on arrival and the rest died after two days. The photograph of the £127 bouquet did not correspond to what we received. READ the SMALL PRINT carefully. My husband did not and we were shocked at the measly bouquet that arrived. I will certainly never again buy flowers here.
20 janvier 2025
Avis spontané
flowers beautiful and very fresh would…
flowers beautiful and very fresh would have been 5 stars but they were late
14 janvier 2025
Réponse de xxx
Dear Gina,
Thank you for your feedback and for choosing Flowers Box London. We’re delighted to hear you found our flowers beautiful and fresh—it’s wonderful to know that you appreciated their quality.
We’re sorry to hear that your order arrived later than expected. We completely understand how important punctuality is, especially when it comes to special deliveries like flowers. Please rest assured that we’re reviewing this to improve our service and ensure timely deliveries moving forward.
Your feedback is incredibly valuable to us, and we hope to have the opportunity to serve you again, delivering not only beautiful flowers but also an impeccable experience.
Best regards,
Flowers Box London Team
Réponse de xxx
Dear C
Thank you for sharing your feedback. We’re glad to hear you loved the flowers and appreciated their uniqueness, and we’re also pleased that our communication met your expectations.
We sincerely apologize for the delay in delivery. While we strive to provide timely service, we understand how important punctuality is, and we are actively working to improve in this area to ensure a smoother experience next time.
We truly appreciate your understanding and hope to have the opportunity to serve you again soon.
Best regards,
Flowers Box London Team
Delivery was made in last hour of time…
Delivery was made in last hour of time slot. Tracking did not work.
4 janvier 2025
Réponse de xxx
Dear Michael,
Thank you for your feedback. We sincerely apologize for the delivery arriving at the last hour of the time slot and for the issues you experienced with tracking. We understand how important it is to have a timely and reliable service, and we’re sorry for falling short in this instance.
Please rest assured that we are addressing these concerns to improve our delivery process and tracking system. Your experience matters to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
Flowers Box London Team
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