Terrible company DO NOT USE. I did 2 separate orders and then requested to be refunded 1 delivery fee as they arrived in same parcel. They refused to. 3 out of my 8 buttonholes arrived completely dead... Voir plus
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Ordered a number of flowers for our wedding. Arrived very well packed and upon opening we were wowed at the flower arrangements, particularly the bridal bouquet where every rose was perfect. We had th... Voir plus
Paid for guaranteed delivery for our special event with expensive price, no flowers on the day, tried to call and email multiple times and just get dead response. Avoid this is a scam!
Whenever I need flowers or something special I order from Flower Box London. The flowers are always fresh and smell beautiful. The packaging is luxury and the experience is always 10/10. I l... Voir plus
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488 avis
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Very poor experience
Very poor experience. My order delayed and delayed. I ordered this Sunday and being promised to be delivered on Monday, however I receive a message the order will be delivered on Tuesday. Finally I even can’t receive the flower which was a birthday gift for my friend yesterday. This made me extremely embarrassed. No customer support, not answering on phone, email or whatapps. Terrible service and I won’t recommend this to others especially you want someone special for an important person.
6 janvier 2025
Réponse de xxx
Dear Camelia,
Thank you so much for your kind words! We’re thrilled to hear that you loved the bouquet! Your feedback means a lot to us, and we’re so happy to have been able to brighten your day.
If you ever need flowers again, we’d love to assist you.
Best regards,
Flowers Box London Team
Extremely Disappointing Service – No Response
I am utterly disappointed with my experience with Flower Box London. I have tried every possible method to reach out for a resolution – using your contact form, engaging with your chatbot, calling over 20 times, and even leaving voicemails. Despite all of this, I have received absolutely no response.
It is incredibly frustrating to feel ignored, especially when I have gone above and beyond to contact you. This level of customer service is unacceptable, and I am left wondering if your team cares about resolving issues at all.
I expected far better from a company with your reputation. Please improve your communication and customer support.
21 décembre 2024
Avis spontané
Réponse de xxx
Dear LW,
Thank you so much for your continued support! We’re thrilled to hear that you’ve been happy with our flowers every time you’ve ordered. It’s always a pleasure to serve you, and we look forward to providing you with beautiful arrangements again soon!
Best regards,
Flowers Box London Team
Absolutely beautiful wreath
Absolutely beautiful wreath. My daughter was beyond thrilled. Thank you. Perfect description and just as it arrived beautifully on rime
6 décembre 2024
Réponse de xxx
Dear Amanda,
Thank you so much for your wonderful feedback! We’re so happy to hear that your daughter was thrilled with the wreath and that it arrived just as described. It’s always our goal to deliver beautiful and timely arrangements, so we’re delighted that we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Best regards,
Flowers Box London Team
Réponse de xxx
Dear Dianna,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the quality and designs of our flowers, and that everything arrived on time. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
Flowers Box London Team
Réponse de xxx
Dear Michaela,
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your winter basket and that it brought you joy. It was a pleasure to serve you, and we look forward to helping you again in the future!
Best regards,
Flowers Box London Team
The order was due to be delivered 4 th…
The order was due to be delivered 4 th dec and has not yet arrived
I stayed loyal but can’t trust the Royal Mail and had loads of delivery problems last year so will sadly have to use another supplier in future.
4 décembre 2024
Excellent delivery
Excellent delivery - on time and wreaths are amazing. Worth every penny. Personal service from the driver who gave instructions on the make and care of the Christmas wreaths - electric Flowers Box van - very professional company - I will definately buy from this 5* company again.
2 décembre 2024
Réponse de xxx
Dear Ms. Wager,
Thank you so much for your kind feedback! We’re thrilled to hear that you were impressed with the timely delivery and the quality of the wreaths. Our team takes great pride in providing personal and professional service, so it’s wonderful to know that you had a great experience with us.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Flowers Box London Team
I paid extra to get them delivered…
I paid extra to get them delivered yesterday. No delivery happened and no update. I feel conned
30 novembre 2024
Good communication, sweet flowers, a bit pricy
They were able to find flowers which aren’t in season and deliver it within a week. I was looking everywhere to find these particular flowers and many florists said either they don’t sell them at all or that they aren’t in season. I messaged the company on WhatsApp and they were very understanding and helpful when updating the delivery at a regular basis. They were on the more expensive side for how big the bouquet was but I could never put a price on my best friend’s favourite flowers. Would defo recommend!
27 novembre 2024
Avis spontané
Réponse de xxx
Dear Azmarea,
Thank you so much for your detailed and kind feedback! We’re so happy to hear that we were able to source the flowers you were looking for and deliver them in time for your special occasion. We pride ourselves on great communication and are thrilled that you found our service helpful and responsive.
We truly appreciate your recommendation and understand that quality and sentiment are priceless. Thank you again, and we look forward to serving you in the future!
Best regards,
Flowers Box London Team
Arrived with box crushed and wet
Arrived with box crushed and wet. Many of the berries and leaves knocked out. I had to reassemble and when I sent pictures of crushed box they wanted pictures of wreath but I had spent my time putting back together. Not worth £177 paid can see florist foam had much better from Wild at Heart will go back to them next year!
19 novembre 2024
Réponse de xxx
Dear Kay,
Thank you for your feedback. We are sorry to hear that your wreath arrived in a less-than-ideal condition. As part of our standard procedure, we always ask for pictures of the damaged product to properly assess the issue and resolve it. This is a normal practice for all companies and helps ensure we address concerns appropriately.
Unfortunately, we did not receive any follow-up pictures of the wreath itself, which made it difficult for us to proceed with a resolution.
We are always happy to help with replacements or refunds, but we would need clear images to take action. We would have loved the opportunity to resolve this, and we encourage you to contact us again if you face any future issues.
Thank you for understanding, and we appreciate your feedback.
Best regards,
Flowers Box London Team
Very reliable and timely delivery of an…
Very reliable and timely delivery of an Advent calendar. Thanks!
23 novembre 2024
Réponse de xxx
Dear Jen,
Thank you for your kind words! We’re so happy to hear that your Advent calendar was delivered reliably and on time. We strive to make every delivery seamless, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Flowers Box London Team
Réponse de xxx
Dear Halimah,
Thank you for your lovely feedback! We’re so glad to hear that you found our service both friendly and efficient. It’s always a pleasure to make your experience a positive one, and we truly appreciate your support.
We look forward to assisting you again in the future!
Best regards,
Flowers Box London Team
Was lovely but some of the flowers was…
Was lovely but some of the flowers was broke and quite expensive as well Citroen it was damaged
26 novembre 2024
Réponse de xxx
Dear Mr. Lambert,
Thank you for your feedback. We’re glad to hear you enjoyed the bouquet overall. We’re truly sorry to hear that some of the flowers were damaged, and we understand your concerns regarding the cost.
We always strive to ensure our flowers arrive in perfect condition, and we’ll take your comments into consideration to improve our service moving forward. Your satisfaction is important to us, and we appreciate your understanding.
Thank you again for choosing us, and we hope to have the opportunity to serve you better in the future.
Best regards,
Flowers Box London Team
Not FlowerBX
Not FlowerBX. I tried this company as they have an attractive website. Their flowers are also slightly less expensive than the gold standard flower delivery service (which is overpriced) FLOWERBX.
The wreath I ordered was very different to the website photo with sparse and cheap looking ornaments. In a separate order of 50 tulips, I was more hopeful. Three days later these were nearly all gone.
Live and learn,
18 novembre 2024
Avis spontané
I orderem beaufiful autumn wreath for…
I orderem beaufiful autumn wreath for myself. Amazing job and swift delivery. i can realy recomend. Tkank you
4 octobre 2024
Avis spontané
Réponse de xxx
Dear Aurelka,
Thank you for your lovely feedback! We’re so glad to hear that you’re happy with your autumn wreath and the swift delivery. It’s always a pleasure to know our customers are enjoying their purchases.
We truly appreciate your recommendation and look forward to assisting you again soon!
Best regards,
Flowers Box London Team
Disgusting customer service
Awful customer service, can't believe the way they speak to their customers. Gutted with how the flowers arrived - rotten and mushed. But whilst trying to rectify this, as things like this can happen, the way they dealt with the situation was disgusting and borderline abusive.
8 octobre 2024
Avis spontané
Delightful experience
The flowers were fresh and beautifully arrenged. Gifted person was really amazed and in love with them. It made my day to see her smile! Bouquet looked exactly like the photos. I absolutely recommend this company and will order again in future. Thank you!
3 octobre 2024
Avis spontané
Réponse de xxx
Dear N.U.,
Thank you so much for your kind words! We’re thrilled to hear that the bouquet brought such joy to the gift recipient and made your day special as well. It’s wonderful to know that the arrangement met your expectations and looked just like the photos.
We truly appreciate your recommendation and can’t wait to assist you again in the future!
Best regards,
Flowers Box London Team
Fantastic experience
Fantastic experience! I bought a bouquet for a friend, and it was delivered promptly. The flowers were gorgeous, and my friend was overjoyed. I highly recommend this website and will surely be beck for future orders.
2 octobre 2024
Avis spontané
Réponse de xxx
Dear Emma,
Thank you for your wonderful feedback! We’re so happy to hear that your friend loved the bouquet and that your experience with us was fantastic. It’s always our goal to provide beautiful flowers and prompt delivery, and we’re thrilled to know we succeeded.
We look forward to serving you again in the future!
Best regards,
Flowers Box London Team
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