xxx Avis 

Réponse de xxx

18 avr. 2024

Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our customer service and were pleased with the flowers you received. Ensuring timely delivery and providing top-notch service are always our top priorities. We appreciate your kind words and hope to have the opportunity to serve you again in the future.

Warm regards,
Flowers Box London Team

Réponse de xxx

18 avr. 2024

We're thrilled to hear that you took a chance on us for your anniversary and that it paid off so wonderfully! It's our mission to exceed expectations, and we're delighted to know that the flowers exceeded yours and left both you and your spouse in awe. Thank you for recognizing our efforts in presentation and service – it means the world to us. We look forward to being a part of more special moments in the future!

Warm regards,
Flowers Box London Team

Réponse de xxx

18 avr. 2024

We're thrilled to have earned your trust as your new go-to for special occasions! It was our absolute pleasure to help you celebrate your bestie's engagement with the perfect bouquet. Knowing that our flowers brought joy to both you and your friend means the world to us. Thank you for your kind words and for allowing us to be a part of your special moments. We're here to make you shine every step of the way!

Warm regards,
Flowers Box London Team

Réponse de xxx

18 avr. 2024

Thank you so much for your kind words! We're delighted to hear that you were pleased with our service and the flowers you received. Your satisfaction is our top priority, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!

Warm regards,
Flowers Box London Team

Réponse de xxx

18 avr. 2024

Thank you so much for your support and kind words! As a local business, we truly appreciate customers like you who value and support us. We're thrilled to hear that the bouquet we crafted for your sister's graduation exceeded your expectations and made her feel like a queen. Your recommendation means the world to us, and we're grateful for the opportunity to be a part of such a special moment. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Warm regards,
Flowers Box London Team

Réponse de xxx

18 avr. 2024

Thank you for your glowing review! We're delighted to hear that you were thrilled with the beautiful and rare roses in your bouquet, and that our delivery service met your expectations. Your satisfaction is our priority, and we're thrilled to have exceeded it. We look forward to serving you again in the future and appreciate your recommendation. If there's anything else we can do for you, please don't hesitate to reach out.

Warm regards,
Flowers Box London Team

Réponse de xxx

4 mars 2024

Thank you so much for choosing Flowers Box London for your floral needs! We're thrilled to hear that you were impressed with the elegant arrangement and top-notch flowers. Making our customers happy is always our top priority, and we're delighted to have exceeded your expectations. We hope to have the pleasure of serving you again in the future.

Flowers Box London Team

Réponse de xxx

4 mars 2024

We're absolutely thrilled to hear that you found our service stunning and worth every penny! Ensuring a seamless online purchasing experience and keeping our customers updated throughout the delivery process is what we strive for. Thank you for your kind words and for recommending Flowers Box London for all occasions. We appreciate your support and hope to have the opportunity to serve you again soon.

Flowers Box London Team

Réponse de xxx

4 mars 2024

We are delighted to hear that both you and your dad were happy with our service! It warms our hearts to know that our international customers, from Israel and Russia, experienced seamless and professional customer support. We're thrilled that the exceptional flowers brought joy to your mum and that the delivery process exceeded your expectations. Thank you for your glowing recommendation and for trusting Flowers Box London for your special occasions. We look forward to serving you again in the future.

Flowers Box London Team

Réponse de xxx

4 mars 2024

Thank you for your lovely feedback! We're thrilled to hear that you enjoyed the gorgeous bouquet of garden roses. Our team takes great pride in creating beautiful arrangements that bring joy to our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Flowers Box London Team

Réponse de xxx

28 juin 2025

Dear Lianna,

We’re genuinely disappointed by your review, particularly because it contradicts the clear and documented communication we had with you while trying to resolve your issue.

To clarify the facts for anyone reading:

On 5 February at 22:07, you emailed us stating the pots arrived broken. We responded that same evening at 22:14, apologising and asking for your order number to process a solution.

You provided your order number shortly after, and at 22:25, you requested a refund. On 6 February at 12:31, we followed up to clarify if you preferred a refund or replacement, since you had mentioned both in separate emails.

At 12:40, you confirmed you'd like a refund. By 12:58, we replied again, arranging a DHL collection and asking whether someone would be available to hand over the parcel. You confirmed at 14:49 that someone would be present. A return label was sent that same day.

You never completed the return, and later said the recipient had put the arrangement back together and there was no longer a need to return it — thereby cancelling your own refund request.

To now claim in your public review that there was “no offer of replacement” and “no communication” is simply inaccurate.

We made every reasonable effort to resolve this properly:
✅ Immediate replies
✅ Multiple solutions offered (refund or replacement)
✅ Free return shipping label arranged

Unfortunately, none of the offered solutions were completed on your end.

We treat all customer concerns seriously and fairly, but we cannot accept reviews that misrepresent reality — especially after clear, courteous, and documented efforts were made.

Kind regards,
Tatiana Mendes
Customer Service Manager
Flowers Box London

Réponse de xxx

28 juin 2025

Dear Mihaela,

Thank you for your feedback. We’re sorry to hear you’re disappointed, but we feel it’s important to clarify some key points.

You describe this as a “scam,” yet you confirm the flowers were delivered to the correct address. How can this be a scam if the order was received? A scam implies you never got what you paid for, but in this case, your parcel arrived as expected. So we don’t understand who was scammed.

Regarding your multiple messages sent on a Sunday afternoon, please note our office is closed on Sundays and we cannot respond outside business hours. We replied promptly once we were back in the office and requested your order details, which you have not provided, making it difficult for us to assist further.

Same-day or next-day Sunday deliveries are very challenging, as most florists do not operate on Sundays. While we always aim to deliver on time, occasional delays can happen.

Regarding bouquet size and pricing, our flowers are sold by stem count, professionally arranged. The final bouquet size depends on your order. If you can provide your order number, we will gladly verify what was sent and address any concerns.

Our customer service phone number is accurate and staffed during business hours. We take all feedback seriously and invite you to share your order details so we can assist you properly.

Kind regards,
Customer Service Manager
Flowers Box London

Réponse de xxx

28 juin 2025

Dear Matthew,

To set the record straight, here is the exact message you sent us and our response — so readers can see the full picture:

Your message:

Hi there. My order number is 26418. I don't know how to track my order but I don't think it's been delivered? I paid £11.95 for it to be delivered today, so would appreciate an update please - it's for my wife's birthday which is today and I can't see a delivery time listed anywhere.

Our reply:

Hello Matthew,
Our driver arrived at your address at 12:30 pm and rang the doorbell — no one answered. We attempted multiple deliveries that day. We also sent you the tracking link via SMS and email so you could follow your order:
Royal Mail Tracking - DS718331470GB
A re-delivery is booked for tomorrow. It’s simple: someone needs to be home to accept the order.
We fulfilled our part fully and responsibly.

So why did you leave out these crucial facts in your review? Why mislead potential customers by pretending we didn’t deliver? The delivery was attempted and you were informed multiple times. If no one answered the door, that’s not our fault.

We are transparent, professional, and deliver on our promises — unlike your misleading review. We welcome honest feedback but not baseless accusations that ignore the truth.

Flowers Box London
Customer Service Team

Réponse de xxx

4 mars 2024

Thank you for sharing your experience! We're thrilled to hear that the beautiful orchids in a ceramic pot arrived on time for the birthday celebration and that the recipient was very pleased with them. Orchids make for a stunning and long-lasting gift, and we're glad we could contribute to making the occasion special. If you ever need more floral arrangements in the future, we're here to help!

Flowers Box London Team

Réponse de xxx

Actualisé le 4 mars 2024

Thank you for your kind words! We're thrilled to hear that you were satisfied with our excellent service and beautiful, good quality Christmas arrangements. Providing fast service and ensuring the highest quality arrangements are our top priorities, and we're delighted that we could meet your expectations. If you ever need floral arrangements for any future occasions, we'd be honored to serve you again.

Flowers Box London Team

Réponse de xxx

4 mars 2024

Thank you so much for your kind words! We're delighted to hear that you were pleased with our fantastic service and the beautiful bouquet you received. Making our customers happy is our ultimate goal, and we're thrilled that we could provide you with a positive experience. If you ever need floral arrangements in the future, please don't hesitate to reach out. We look forward to serving you again!

Flowers Box London Team

Réponse de xxx

28 juin 2025

Dear G.G.,

Your review raises serious questions.

You claim to have purchased 4 plants for £100—can you please point out exactly which 4 plants on our website total that price? Because we certainly do not sell 4 plants for £100.

We are a luxury florist, not a discount nursery. Our plant pricing begins at £100–£150 per item, depending on size and variety. Our £25 fee is a delivery charge, not a product cost. Nothing in your claims matches the pricing or structure of our store.

If you are genuinely a customer, then you should be able to provide:

An order number

Confirmation email or receipt

A list of what you ordered

So far, we’ve requested this and you’ve failed to respond.

With no evidence, no valid pricing, and inaccurate claims, we are left to assume this review is misleading or fake, and we’ve reported it accordingly. We take genuine feedback seriously—but we also defend our business against baseless accusations.

Flowers Box London
Customer Service Team

Réponse de xxx

4 mars 2024

Thank you for your glowing review! We're thrilled to hear that you were delighted with the beautiful Christmas wreaths from Flowers Box. Our team takes great pride in creating varied, colorful, and elegantly composed wreaths that bring joy to our customers. Your satisfaction is our utmost priority, and we're grateful for your kind words. If you ever need more floral arrangements or wreaths in the future, we'd be honored to serve you again!

Flowers Box London Team

Réponse de xxx

4 mars 2024

Thank you so much for your heartfelt review! We're thrilled to hear that your experience with Flowerbox was nothing short of exceptional. It warms our hearts to know that your sister received the beautiful bouquet in perfect time and was captivated by its beauty.

We take great pride in providing a seamless and efficient ordering process, and we're delighted that you found our website user-friendly and our selection of flowers extensive and impressive. Our team works tirelessly to expertly arrange each bouquet with care, ensuring that every bloom is fresh and gracefully blooming.

We're especially pleased to hear that our attention to detail, from timely delivery to secure packaging, did not go unnoticed. Providing a top-notch customer experience is our priority, and we're grateful for your recognition of our dedication.

Thank you for choosing Flowerbox for your sister's birthday celebration. We're honored to have been a part of making her day memorable, and we look forward to serving you again for future occasions. Your recommendation means the world to us!

Warm regards,
Flowerbox Team

Réponse de xxx

4 mars 2024

Thank you so much for your enthusiastic review! We're thrilled to hear that you had an amazing experience with Flowers Box London. Our team is indeed dedicated and passionate about ensuring that every detail of your order is perfect. Your recommendation means the world to us, and we're honored to be considered one of the best companies in England for floral arrangements. Whether it's a special occasion or just to brighten someone's day, we're here to provide exceptional service and beautiful blooms. Thank you for choosing Flowers Box London!

Warm regards,
Flowers Box London Team