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FlyRide has been brought to you with a select range of top quality electric scooters, bikes, skateboards, and accessories. It is becoming more and more apparent that we need to take imminent action in reducing our carbon footprints as individuals. Car manufacturers are turning to electric alternatives, people are becoming more conscious of plastic use, and companies all over the world are working towards a greener future.
71-75 Shelton Street Covent Garden , WC2H 9JQ, London , Royaume-Uni
3,9
6 avis
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I recently purchased the electric scooter as a Christmas present and it has been amazing!
Great communication and quick delivery of a really good product!
Husband and our son absolutely love it and have allowed me to have a hot cup of tea! Win Win!!
I had the absolute pleasure in dealing with Carla, when things went wrong with my original order I was offered a free upgrade with next day delivery. My issues from start to finish were dealt with and a solution with in 4 days of initial contact. Carla was polite and professional at every point of contact. I would definitely purchase from here again.
Very happy with my purchase at FlyRide, would definitely recommend this company. Great scooter and great customer service :)
Réponse de Fly Ride
Thank you for recommending us, we really appreciate the support!
The worst company to deal and the most faultiest product I’ve come across.
I purchased the Hummingbird electric scooter, I had to return the scooter four times as firstly there was issues with putting the court screws due to the product being damaged on arrival but also technical problems with the product which prevented me from moving forward. FOUR TIMES! Imagine waiting so long for a scooter and having the patience to return a item four times.
The customer service is poor to top it off, on one occasion I was told to “stop chasing” as I emailed the customer relation team to give me a update.
I recently purchased a scooter from pure electric and the difference in product and customer service is 0-100.
Stay away from these faulty scooters!
Réponse de Fly Ride
Hi Tariq,
Thank you for your review, however, we’d like to point out a few things.
We are a very small business with a tiny team, 3 of us in total so we don’t have a ‘customer relations’ team per se.
When we received your message regarding the first damaged scooter, we promptly responded to you and quickly started the process of a replacement for the following day. Within a couple of minutes you were sending numerous follow up messages via both email and our live chat (which we are very responsive). This happened on many occasions, which is why we had to ask for your patience whilst we arranged collection and redelivery - which were always processed within 24/48 hours.
You may also remember speaking with one of our co founders, John, on a few occasions who tried to resolve your issues over the phone. He then drove 2 hours to your property on a Saturday to pick up your faulty scooters and deliver a new one himself to ensure it could be resolved quickly.
Between the 11th and 20th of November (9 days), you had four scooters collected and replaced - we acted as quickly as we possibly could. Three out of four of the scooters were actually courier issues so we have changed courier since. The other was a technical fault which we have had to return to our suppliers.
We put in a huge amount of effort to assist you but unfortunately we had to cancel your order. The final collection was arranged and we processed a refund before we had even received the scooter back, and in your words 'these things happen on occasion so no hard feelings'.
It was very unfortunate as we haven't actually had any complaints from any other customers regarding the products, so we do apologise that you had the trouble with these scooters, and are glad you have found a suitable replacement.
Have a great Christmas.
This bike purchase is brilliant was easy to assemble and only took 30 minutes it rides realy nice and smooth and didnt cost th earth so far very pleased.
Réponse de Fly Ride
Glad you are pleased with your bike! Thank you for leaving us a review :)
Réponse de Fly Ride
Thank you, Martin and as always, thank you for your continued support.
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