Flyingscotparkingglasgow Avis 

My cars bumper was damaged while parked at the car park. The parking was poorly lit so I didn’t notice it when collecting my car.I asked about a footage from the CCTV of my car entering and leaving as clearly that would resolve the dispute. I was told they don’t give any videos to customers. The way they treat customers is an absolute disgrace.Avoid avoid avoid!!!!!

My car was damaged while parked the car park
Landed from Spain after 2 am and I didn't get to the car park till 3 am. The car park was poorly lit as didn't notice damage to the front bumper, in spite of the fact I did checked my car before driving away.
The Flying Scot staff told me the next day, I should have reported it before leaving the car park.
I read other reviews and its a recurring situation. On top of that, while on my way to the parking from the airport, one of the heavy large suitcases fell down from the top shelf landing very close to two small children. The driver didn't even stop to check if everything was ok.The dad couldn't move with the kids as the driver was driving like crazy so it was not safe for them to move to another sit. The dad was just anxiously watching the shelfs and feared for the safety of his two small kids. Overall I don't recommend this place.

My wife and I arrived back from Prague last night and car wouldn't start. One of the staff members attempted to jump start but gave up ( you did try hard 😊).While trying to get through to RAC luckily another colleague arrived on shift. He took the bull by the horns and tried again and yippee after 10 mins result. Thanks guys for not giving up and getting me back on the road🙏.

I wont use it again. I had to leave my keys. When i got back my car was parked in a large pothole of water which was up to my ankles in water and muddy. When i put the suitcases in the car i heard a loud creaking and clicking sound and the rear suspension has been knocking and lowered ever since. As yet i have not had this checked out and find it very odd that the suspension would do this. It was fine before leaving the car. Anyway it is not acceptable to pay for parking and have your car parked in a lake of water. I am going away again in April and afraid to use this place again.

We used this company over Xmas this year and came back to all 4 windows down completely and a scratch on front wing of a brand new hyundai tucson which I picked up late November in London brand new not w mark on it till flying scot got it and seats all damp on brand new leather and all I got was these modern cars open when u get close lol total clowns yes they do but the 4 windows don't go down not even an apology nothing just bye bye we got your money one cheeky parking attendant really telling me to f off politely I suggest management read trustpilot reviews and sack this old guy my in camera also let's me listen to language of first guy that moved it and he was having a bad day I think also anyway last time we use you as not happy with a paint job to do and damp interior

Read the reviews guys before parking here !!

Well came back from holiday got home after picking car up, found it strange that my windows inside were soaking but was tired and drove home.
Got up next morning and passenger side of car was soaking they'd obviously parked my car up and opened passenger, as I double check when leaving my car windows are closed.
So phoned to bring it to there attention and was told manager would phone me. 10 mins later Graham the manager phones me going mental down the phone at mesaying i was abusing his staff when picking my car up and my car was completely dry.
Hmmm never complained till about 10 mins prior to his phone call so was absolute puzzled by the story he fed me. I called him out on it and said look I only phoned 10 mins ago to complain Graham said he didn't appreciate my tone, Jesus the way he started and how he spoke to me when he phoned was atrocious then preceded to tell not his problem I should've complained when picking my car up. I said but you've just told me a story that I abused your staff about my car that was brought to your attention prior to me actually picking it up that the window was open. Well after I explained that at no point was his story true and how could it be brought to his attention hours before I phoned to complain. Well he didn't like the true version of the story and hung up on me.
Absolute cowboys to make a story up and abuse me down the phone when at no point did I get out of line just a customer making a complaint and I was abused avoid at all costs.

Collected car. Someone had moved car and broken off driver’s door handle. Manager accused me of doing it!!! Do not park here

Excellent service.
Trips to and from the Airport were short and the driver helped everyone with their bags.
I also lost my carry on small bag between passport control and arriving home.
I contacted them at midnight to check that I had not left it on their bus.
They were very responsive and got their drivers to check the busses and also checked around where I had been parked.
Eventually got my bag at the Airport, but Flying Scott could not have been more helpful.

Bit chaotic when you arrive and try and find a space to park, then so busy in the office forgot to give me a ticket. On the way back only 1 bus and had to wait 30 mins at 02.30 in the morning

Appalling customer service. Had holiday cancelled due to COVID and they would not give a refund, had to make do with a credit voucher that was “without time limit” Well the manager on today now says that’s not so, the terms and conditions also makes no mention of a time limit but the manager still says no seems to be her decision as she could not give me any term air condition saying there is a time limit. Obviously hoping I will just right it off as my loss. It’s ok with this company till you have a problem then your on your with no appreciable help from jokingly named customer services. Be wise spend a little more for decent service, don’t use Flying Scot

Horrendous customer service, arrived back at 2am to be told battery flat in car, after reading previous reviews today have no doubt they have used our car and left interior lights on.
Told us to wait till morning for local garage to open, no jump leads and couldn’t give us taxi numbers to get home. Rude lady on desk today when husband when back down.

Arrived back to Glasgow to find car wouldn't start, battery totally flat. Had left it with them at night so suspect that they had left lights on when they moved car.

Clear signs (scratches on terminals and minor scratches to the front paintwork) that the battery had been jump started at some point during its stay with them. It's a good job that the battery was flat, as they didn't close the bonnet properly. Had the car started, the bonnet could have opened on the motorway. They never told me at pickup the battery was flat or that they had jump started it. No response to my complaint via email.

Coach transfer was ok, but will never use them again.

Have used flying Scot before, but after some advice from a friend I took a time/date stamped video of my car and mileage. On return a week later I took a tome/ date stamped photo of my mileage after taking a visual check of the bodywork. No apparent damage to the bodywork but a 26 mile discrepancy in the mileage. Anxious to get home I waited until the following morning to call for an explanation. I was told by the manager that the higher mileage was recorded by then when I dropped the car off despite me confirming I had the video/ photo contradicting his story. He was adamant my car had not been moved.offered no apology or anything, very dismissive of my concerns and said there was nothing he could do. Will never use this company again. Not impressed by their response at all.

No idea why anyone's moaning about flying scot. I found the whole transaction to be flawless. I even extended my holiday, which meant extending my car parking and they couldn't of been more helpful.

Wish I'd read reviews before using this company.

If you decide after reading all reviews that you want to still use this company, please have them inspect the car with you when you drop it off.

I dropped my car off while on holiday. On my return, the car had been moved to another parking space and on inspection, there was damage to the front bumper and driver door which I'm certain was not there when I dropped it off. I went into office to speak with staff who came out to view the car bringing a form with them and a blue pen. When I showed them the damage to the car, they showed me the form which showed a mimic of a car with (blue pen) stars in the areas where my damage was. They told me this form had been completed by them after I dropped the car off.

I asked why I didn't have the opportunity to carry out this inspection with them when I dropped the car off and they told me I could have if I'd asked and this was part of their terms and conditions noted on a sign in their office - the sign was hardly in an obvious place that customers would look when they were in a hurry to get to an airport to go on holiday.

They said they had cctv which would prove the damage was already there and I asked to see this and they refused but told me it would be available for my insurance company or police to view.

I won't be using this company again and will discuss with my insurance company and police if necessary.

Very very poor service. Attempted to make a booking online for 23-26th June at Glasgow car park. Site kept crashing so payment wouldn’t go through, it was £38.99 minus 10% so £35.09. Manual booking was done for £35.09 at the desk. All good or so I thought. Returned on Monday 26th and the manager(or claims to be) looked at the yellow ticket and it’s says 25th. So she’s saying abruptly that that’s an overstay and £5 charge. I explained that her colleague had did a manual booking at the desk for the same price and I showed the attempted bookings and the cost. Point blank called me a liar saying g they can’t do manual bookings. dismissed me and said she was the manager and wasn’t discussing it, and that it’s my fault for not reviewing the ticket for any errors and that it was only £5. Why would I book 3 days for the same price as 4 days when I needed the parking for 4 days? Obviously an Error on their behalf. Needless to say I will not be returning here.

DO NOT USE!!!!!!! We parked our car here for our mini-moon trip with our 2 year old. We returned and our car was parked in a tight space so struggled to get in the car with a toddler and our cases. When we arrived home and unpacked the car, we realised there was a massive dent in the back of the car. We phoned the car park immediately to be told that they would not take responsibility as we didn't report before we left however, it was almost impossible to inspect the car properly with a screaming toddler and with limited space to walk around the car.
We asked them to review their CCTV to be told they would but their insurance would likely not cover it. We reported it to the police who were treating it as a hit and run on their grounds. We immediately contacted the company to let them know and asked that they do not destroy any CCTV as this would be checked by the police. Regardless of this, they told the police the CCTV was destroyed 24-48 hours afterwards and they refused to take responsibility. They are robbing scumbags - please do not make the same mistake as us.

If you're leaving your car for more than 48hrs, this company has no CCTV footage in case of damage. May as well leave it on the street. Email from company: "Our CCTV, records over itself every 48 hours, if you had followed procedure and filled in a complaints form, we would have been able to pull the CCTV for your stay."

Update: 4 days later...
Used the boot for the first time since coming home and the door doesn't close properly, the paint is scratched at back on driver's side and there's a considerable gap between the door and frame.

I would have left a 5 star review as everything was great. Fast shuttle service and pleasant staff, however I got home today and found this massive dent on the passenger side of my vehicle. Can't claim as I didn't spot it before I left...

Arrived back to the airport around 2am to find the company had lost our key blade to the car and we were unable to unlock the car to get home. No manager on site to help. We were then there for 16 HOURS before a locksmith was able to come out. The company let us sleep in a van... Company claims we never gave them a key blade, refuses to re-imburse us, or take responsibility. Refused to give out CCTV and management was just rude. They were asked as part of their terms and conditions if they accepted responsibility for keys "loose items" and I got no response back and was told the matter was dealt with... the matter has NOT been dealt with. DO NOT USE!!