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Focused Umbrella Avis 

142
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The Focussed Umbrella are an excellent choice should you require payment through an umbrella company. The staff are extremely knowledgeable and professional in their manner and approach. Wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Abbie helps me onboard a range of contractors, some straightforward, others, tough to manage! Abbie makes the process smooth no matter how challenging the situation may be. She provides top quality... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What can I say exemplary, outstanding customer service, excellence at its best. I rejoined Focus again after a couple of years, it was good then but now its on a different level. When you have a probl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am a Focused Contractor. I phoned to try and obtain information regarding a possible change of salary sacrifice, and the likely effect that would have on my take-home pay. Not only was I given that... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de comptabilité

À propos de Focused Umbrella

Écrit par l'entreprise

Focused is the PAYE Umbrella of choice for hundreds of agencies across the UK and was voted Best Umbrella Company (500 - 1,000 clients) at The Contracting Awards 2024. Our brand is well known in the contracting sector representing both quality of service and compliance.

Our teams of ex-recruitment professionals and qualified payroll staff ensure that our umbrella employees, limited company directors and agency clients are provided with intelligent advice and forward thinking solutions to their contracting needs. Despite our substantial growth in the market we have retained the small company service mentality ensuring that every relationship is valued and nurtured.

We are proud to have secured preferred, approved or sole supplier status with the UK’s leading recruitment agencies. This means that we have passed their extensive due diligence tests and can therefore work with all candidates, contractors and consultants within those agencies, providing our umbrella or limited company solutions.

Our team of Account Managers cover the whole of the UK including our core areas of London, the Home Counties, Birmingham, Manchester, Bristol, Cardiff, Newcastle and the surrounding areas.

We are confident that our solutions are competitive, attractive to contractors, simple for agencies and 100% compliant.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

142 avis

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(142)

47 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Matt is great!

My main POC is Matt, and since day one it overwhelmingly felt like he genuinely cares about his customers. Every single question I have randomly put to him is answered within hours - sometines faster. I made a good choice with Focussed, but they made an equally good choice with Matt.

8 décembre 2025
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Réponse de Focused Umbrella

Hi Patrick,

Thank you for your review of Focused Umbrella.

We're thrilled to hear that Matt has made such a positive impression — he really does take pride in providing quick, genuine support. It’s great to know you’ve felt well looked after from day one, and we truly appreciate your kind words!

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Great umbrella company

I needed to choose an umbrella company for my last work assignment and was very glad to have selected Focused. Their fees are very reasonable and everything was very efficient and easy to navigate.

13 novembre 2025
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Réponse de Focused Umbrella

Hi Paul,

Thank you for your review of Focused Umbrella.

We're really pleased to hear you found everything efficient and easy to navigate, and that our fees felt reasonable. We're glad you chose Focused and appreciate you taking the time to leave a review!

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Extremely efficient

Extremely efficient, polite and highly professional as well as trustworthy. I am assured and confident in using Focused Umbrella.

25 novembre 2025
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Réponse de Focused Umbrella

Hi Magda,

Thank you for your review of Focused Umbrella.

We're delighted to hear that you feel confident and assured working with us. Providing an efficient, polite, and professional service is always our priority, so it’s great to know that’s come through in your experience.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

One of the best Umbrella companies to…

One of the best Umbrella companies to work with, great candidate care and control. Communication is the key point, always fast to respond and help where needed. Highly Recommended!

20 novembre 2025
Avis spontané
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Réponse de Focused Umbrella

Hi Samantha,

Thank you for your review of Focused Umbrella.

We're thrilled to hear you’ve had such a positive experience with us and that our communication and support have stood out. We really appreciate your recommendation — it means a lot to the team!

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles
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Réponse de Focused Umbrella

Hi Michael,

Thank you for your review of Focused Umbrella.

We're so pleased to hear you’ve been happy with our speed of response and accuracy — we always aim to provide quick, reliable support.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Best umbrella company

I was new to working under an umbrella company and felt like a deer in the headlights! Focused was the only umbrella company (out of all the ones I contacted) that took time to answer all my questions and at the same time did not make me feel pressured to go with them. They were also super patient when I asked them to 'dumb down' the answers to my questions so I could fully understand everything including costs, fees, take home pay etc before I made a decision. Once I signed up with them it was always a positive experience. If I ever had questions someone was always available and I received excellent service every time. I would highly recommend them and if I ever go through an umbrella company again I will definitely go back to them.

4 novembre 2025
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Réponse de Focused Umbrella

Hi,

Thank you so much for your thoughtful feedback!

We’re delighted to hear that our team made the process clear and stress-free, especially as it was your first time working through an umbrella company. We’re proud to provide the kind of support and patience that helps people feel confident from day one — and it’s great to know that came across. We truly appreciate your recommendation!

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Highly recommend

I joined as an umbrella employee for a couple of months due to having a short term freelance contract. From the moment I joined Focused they were very efficient, from the initial registration to payments and payslips, and queries being replied to within a few hours.

27 octobre 2025
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Réponse de Focused Umbrella

Hi Sherelle,

Thank you for your review of Focused Umbrella.

We’re really pleased to hear everything went smoothly and that you found our team efficient and easy to work with. We appreciate you taking the time to share your experience!

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Very easy to set up

Very easy to set up, and never had any problems with them. If I had a queries it was dealt with very swiftly.

24 octobre 2025
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Réponse de Focused Umbrella

Hi Anthony,

Thank you for your review of Focused Umbrella.

We're so glad to hear the setup was easy and that any queries were handled quickly — that’s exactly the smooth experience we aim to provide.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Great service

Great service. Always willing to help. Special thanks to Matt!

20 octobre 2025
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Réponse de Focused Umbrella

Hi Luke,

Thank you for your review of Focused Umbrella.

We're really happy to hear you’ve had a great experience and that our team — especially Matt — has been so helpful.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

highly reccommended

10 octobre 2025
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Réponse de Focused Umbrella

Hi Simon,

Thank you for your review and for the high recommendation of Focused Umbrella.

We really appreciate your support and for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Great service

My representative was extremely helpful and made the process of working through an umbrella company straightforward and easy.

7 octobre 2025
Avis spontané
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Réponse de Focused Umbrella

Hi Matthew,

Thank you for your review of Focused Umbrella.

We're delighted to hear we've made everything straightforward and easy — that’s exactly the experience we aim to deliver.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Even good to deal with

Even good to deal with

26 septembre 2025
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Réponse de Focused Umbrella

Hi Tommy,

Thank you for your review of Focused Umbrella.

We're pleased to know that we've been good to deal with.

Thank you for choosing Focused.

- The Focused Team

Noté 1 sur 5 étoiles

Expenses Nightmare

When I first joined this company, I was genuinely impressed. Their website was slick, easy to use, and raising expense claims felt effortless. I was so impressed, in fact, that I recommended them to a colleague - a decision I now deeply regret.

What followed was nothing short of frustrating. They made it almost impossible for my colleague to process simple meal expenses, rejecting claims for items that had already been approved in advance.

Recently, I’ve found myself facing the same nonsense - having legitimate evening meal claims questioned despite being well within my daily allowance and providing full documentation.

This isn’t about fair checks and balances - it feels like they’re more concerned with covering themselves against a potential HMRC audit than supporting honest customers.

If you’re looking for a smooth, hassle-free expenses system, avoid this company. What starts out looking good quickly turns into a bureaucratic headache.

23 septembre 2025
Avis spontané
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Réponse de Focused Umbrella

Hi Dominic,

We appreciate you taking time to share your feedback and we’re sorry to hear about your frustrations with the expenses process, this isn’t the experience we want for our umbrella employees.

Our intention is always to make managing expenses as smooth as possible while ensuring complete compliance with HMRC guidelines, which dictates eligibility of expenses. That said, we appreciate this could have been communicated clearer in your case, and we apologise for the inconvenience this has caused both you and your colleague.

We’d really like the chance to look into this further and review the decisions around your claims. Our Operations Manager has reached out to you directly to discuss your comments in detail and reach a resolution.

Thank you again for raising this, your feedback helps us improve both our processes and the service we deliver.

- The Focused Team.

Noté 5 sur 5 étoiles

very good service

very good service

23 septembre 2025
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Réponse de Focused Umbrella

Hi,

Thank you for your review of Focused Umbrella.

We're glad to hear you found our service very good — it’s always our goal to make things simple and smooth for you.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Excellent service provided

Excellent service provided

12 septembre 2025
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Réponse de Focused Umbrella

Hi Simone,

Thank you for your review of Focused Umbrella.

We're so pleased to know you found our service excellent — that’s exactly what we strive to deliver every time.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Excellent Company

I used Focused for a period of 17 months and it was an excellent service which I would gladly recommend.
Prompt Payment
Great Communication
Proffesional Staff
Michael

26 août 2025
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Réponse de Focused Umbrella

Hi Michael,

Thank you for your review of Focused Umbrella.

We appreciate the feedback, Michael! Great to hear everything went smoothly throughout your time with us — your recommendation means a lot.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Amazing Matt A

I wanted to express my appreciation for Matt A. He is a truly professional and helpful member of your team. He consistently resolves any issues I have as quickly as possible.

I highly recommend him to everyone.

Thanks,
George

15 août 2025
Avis spontané
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Réponse de Focused Umbrella

Hi George,

Thank you for your review of Focused Umbrella.

Thank you for your kind words!

We’re so pleased to hear about your positive experience with Matt A — we’ll be sure to pass along your feedback to him. It’s great to know he’s been able to resolve your issues quickly and professionally.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Proper Umrella

Had to seelct an Umbrella company for a role I applied.

I have Selected Focused.
I was payed in a timely fashion and had no problems while using them.

11 août 2025
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Réponse de Focused Umbrella

Hi Janos,

Thank you for your review of Focused Umbrella.

Thank you for sharing your experience! We're glad to hear everything went smoothly and that payments were made on time — that’s exactly what we aim for.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Excellent service

21 juillet 2025
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Réponse de Focused Umbrella

Hi Lorne,

Thank you for your review of Focused Umbrella.

We're really happy to read your feedback that you’ve been happy with the service — that’s exactly what we aim to deliver.

Thank you for choosing Focused.

- The Focused Team

Noté 5 sur 5 étoiles

Umbrella company done right

Great service, great prices. I never once had to chase them for anything and when I did call with questions I always got straight through to talk to a knowledgable human 👍

25 juin 2025
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Réponse de Focused Umbrella

Hi Stephen,

Thank you for your review of Focused Umbrella.

We're really glad to hear everything ran smoothly for you and that you can always get straight through to someone helpful. That’s exactly what we aim for!

Thank you for choosing Focused.

- The Focused Team

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