The delivery address was passed on to the couriers incorrectly but it was acted on immediately, Im in business myself, its easy doing things right slightly more challenging putting thing right with a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This was my first order and the product was very competatively priced. It arrived securely packed and the customer service team were really helpful about the delivery delay over the holiday weekend. A... Voir plus
L'entreprise a répondu
Service was outstanding - received my purchase within 24 hours by DPD, who are also the best parcel delivery company. Communication was also spot on and received purchase and delivery instructions w... Voir plus
L'entreprise a répondu
First class service from forest & arb as usual. Ordering online very easy and usually next day delivery. I have trouble trying to fine any of there products cheaper elsewhere.
À propos de l'entreprise
- Jardinerie
- aussi dans
- Arboriste
Écrit par l'entreprise
Opened as a division of Winchester Garden Machinery Ltd in the early 2000s and operated by a passionate team, we are one of the few online arboricultural dealers that have a showroom where you can come and try items and also talk face to face with our knowledgeable staff. We are authorised dealers for all of the equipment that we sell and can give informed and accurate advice to our online customers ensuring that you make the right choices, first time and at the right price! We also offer full service, repairs and spare parts backup with everything we sell, meaning we are the complete dealer for all your needs. We always offer great discounts and will always try to match or beat our competitors prices wherever possible. Please call us or email us if you think we are not being competitive enough! Our recent re-brand and new website bring us up together with the 21st century world and we are always learning and revising our policies to try and make ourselves even more efficient in dealing with our customers.
Coordonnées de contact
Fair Lane, SO21 1HF, Winchester, Royaume-Uni
- 01962 857951
- sales@forestandarb.com
- forestandarb.com
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ForestAndArb
Good morning,
Thank you for taking the time to leave us a great review!
We're thrilled to hear you have enjoyed your experience with us & we hope to see you again soon!
Beth @ ForestAndArb/WGM
Arrived on time well packed
5 décembre 2025
Réponse de ForestAndArb
Good morning Chris,
Thank you for taking the time to leave us such a great 5 star review.
We're pleased to hear that your order arrived promptly! We hope to see you shopping with us again soon.
Beth @ ForestAndArb/WGM
Item delivered in an open condition.
Item delivered in an open condition.
All sealed openings and internal protective wrappings were disturbed.
Had to fight to get a replacement or a full refund despite taking pictures and documenting the condition of the delivered package.
WGM would not accept that the package had been previously opened!
Will not purchase from WGM or Forrest and Arb in the future.
2 décembre 2025
Réponse de ForestAndArb
Good Afternoon Andrew,
Thank you for taking the time to leave your review. We’re sorry to hear that you were disappointed with the condition of the box on arrival.
We did look carefully into your case, and while the packaging showed some minor wear from the courier network, (i appreciate there was scratching on the cardboard at the top of the box) the item itself was fully sealed, and in brand-new condition. For this reason, it did not meet the criteria for a replacement, as all boxes can experience similar transit marks during delivery.
We understand that this was still frustrating for you, and we’re sorry that our explanation didn’t meet your expectations. We also appreciate that you spoke directly with our manager, who reviewed the situation in full to ensure everything was handled correctly.
After having these collected, your order was refunded back to you which we hope you have received by now.
If you have any further concerns or if there’s anything else we can help with, please feel free to reach out to us at customerservice@forestandarb.com
Kind Regards,
Beth @ ForestAndArb/WGM
Highly recommended brilliant team…
Highly recommended brilliant team prices choices and quality ... we will use again and suggest anyone one to too... thanks guys.
11 avril 2025
Réponse de ForestAndArb
Good Afternoon,
At WGM we aim to give our customers the best experience possible and put customer satisfaction as a top priority, we're glad to see it has paid off!
Thank you for taking the time to leave us such a positive review & we hope to see you again soon!
Beth @ ForestAndArb/WGM
Good price and delivered on time,all…
Good price and delivered on time,all you can ask for really
25 novembre 2025
Réponse de ForestAndArb
Good afternoon,
Thank you for your great 5 star review!
At WGM we aim to give our customers the best experience possible and put customer satisfaction as a top priority.
We hope to see you again soon!
Beth @ ForestAndArb/WGM
This item is a christmas gift so unable…
This item is a christmas gift so unable to response accurately
27 novembre 2025
Réponse de ForestAndArb
Hi Jennifer,
Thank you for rating and reviewing us!
We hope you have a lovely Christmas and everything with your order matches your expectations.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Hi Nigel,
We are thrilled that you enjoyed your experience with us; at WGM we aim to give our customers the best experience possible and put customer satisfaction as a top priority.
We hope to see you again soon.
Beth @ ForestAndArb/WGM
Excellent customer services
Excellent customer services, would happily use ForestandArb.com again
23 novembre 2025
Réponse de ForestAndArb
Good Afternoon,
Thank you so much for rating and reviewing us.
At WGM we aim to give our customers the best experience possible and put customer satisfaction as a top priority, we're glad to see it has paid off!
We hope to see you soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Hi Fergus,
Thank you for leaving such a positive review!
We are thrilled that you enjoyed your experience with us; we love receiving positive feedback.
We hope to see you again soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good Afternoon,
Thank you very much for taking the time to review our business!
We're so pleased you're happy with your new pole saw; we love receiving positive feedback!
We hope to see you shopping with us again soon.
Beth @ ForestAndArb/WGM
Excellent customer service and prompt…
Excellent customer service and prompt dispatch.
Really nice to be able to interact with someone directly.
Thank you
18 novembre 2025
Réponse de ForestAndArb
Hi james,
Thank you for taking the time to leave us such a positive review.
We are thrilled that you enjoyed your experience with us; we love receiving positive feedback and our staff will be so happy to hear their efforts have been recognized.
We hope to see you again soon!
Beth @ ForestAndArb/WGM
Great product
Great product. Granfors Bruk Splitting Maul. Wish I’d bought this years ago! Great price too.
17 novembre 2025
Réponse de ForestAndArb
Hi there,
Thank you very much for taking the time to review us!
We're so pleased to hear you're happy with your new Splitting Maul! Please get in touch with us if we can help any further.
Beth @ ForestAndArb/WGM
Prompt delivery at a good price
18 novembre 2025
Réponse de ForestAndArb
Good Afternoon,
Thank you for taking the time to leave us such a positive review.
We are thrilled that you enjoyed your experience with us; we love receiving positive feedback.
We hope to see you again soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good Afternoon,
Thank you for your great 5 star review!
We're so pleased to hear you have enjoyed your experience with us & we hope to see you again soon!
Beth @ ForestAndArb/WGM
Find it very hard to start gave up…
Find it very hard to start gave up couple of times
17 novembre 2025
Réponse de ForestAndArb
Good Afternoon Terry,
Thank you for leaving us a review, we're glad it got to you on time!
We hope this has been sorted now as we haven't heard anymore from you however if you are still having issues running the machine please do get in touch with us on customerservice@forestandarb.com.
We hope you have a lovely Christmas!
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good Morning Ray,
Thank you for the great 5 star review!
At WGM we aim to give our customers the best experience possible and put customer satisfaction as a top priority! We hope to see you again soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good Afternoon,
Thank you for taking the time to leave us such a great review.
We are thrilled that you enjoyed your experience with us; we love receiving positive feedback.
We hope to see you again soon.
Beth @ ForestAndArb/WGM
I have not received the product and…
I have not received the product and this is the second time I have been asked to write a review
12 novembre 2025
Réponse de ForestAndArb
Good Afternoon Carole,
Thank you for sharing your feedback, we appreciate you taking the time to make us aware of where your experience did not match your expectations.
Apologies that your order took slightly longer than expected to get to you. It looks as though we had a stock error with our warehouse, which i can only apologise wasn’t communicated properly. We take these issues seriously and will use your experience to help us improve and do better in the future.
Please feel free to contact customerservice@wgmltd.co.uk with any further comments, concerns or suggestions you wish to share with us.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Hi there Paul,
Thank you for taking the time to leave us such a positive review!
We're so pleased you received your order promptly; we love receiving great feedback!
We hope to see you again soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Hi Phil,
Thank you very much for taking the time to review our business!
We're so pleased to hear you have enjoyed your experience with us and we hope to see you again soon!
Beth @ ForestAndArb/WGM
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