The delivery address was passed on to the couriers incorrectly but it was acted on immediately, Im in business myself, its easy doing things right slightly more challenging putting thing right with a... Voir plus
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Lisez les avis des autres
This was my first order and the product was very competatively priced. It arrived securely packed and the customer service team were really helpful about the delivery delay over the holiday weekend. A... Voir plus
L'entreprise a répondu
Service was outstanding - received my purchase within 24 hours by DPD, who are also the best parcel delivery company. Communication was also spot on and received purchase and delivery instructions w... Voir plus
L'entreprise a répondu
First class service from forest & arb as usual. Ordering online very easy and usually next day delivery. I have trouble trying to fine any of there products cheaper elsewhere.
À propos de l'entreprise
- Jardinerie
- aussi dans
- Arboriste
Écrit par l'entreprise
Opened as a division of Winchester Garden Machinery Ltd in the early 2000s and operated by a passionate team, we are one of the few online arboricultural dealers that have a showroom where you can come and try items and also talk face to face with our knowledgeable staff. We are authorised dealers for all of the equipment that we sell and can give informed and accurate advice to our online customers ensuring that you make the right choices, first time and at the right price! We also offer full service, repairs and spare parts backup with everything we sell, meaning we are the complete dealer for all your needs. We always offer great discounts and will always try to match or beat our competitors prices wherever possible. Please call us or email us if you think we are not being competitive enough! Our recent re-brand and new website bring us up together with the 21st century world and we are always learning and revising our policies to try and make ourselves even more efficient in dealing with our customers.
Coordonnées de contact
Fair Lane, SO21 1HF, Winchester, Royaume-Uni
- 01962 857951
- sales@forestandarb.com
- forestandarb.com
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Excellent quality service
Excellent quality service, price and speed of delivery. Parcel packed really well. Very please and will certainly buy from Forest&Arb again. Thank you.
28 janvier 2026
Réponse de ForestAndArb
Good morning,
Thank you for taking the time to leave us such a great review!
We're thrilled to hear you have enjoyed your experience with us & we hope to see you again soon.
Beth @ ForestAndArb/WGM
Good communication . Very prompt delivery
Clear communication from Forest & Arb , and prompt delivery , arriving a bit earlier than scheduled .
Top quality products at very competitive prices .
I'll certainly be using them .
26 janvier 2026
Réponse de ForestAndArb
Hi Mark,
Thank you for taking the time to leave us such a positive review.
We are thrilled that you enjoyed your experience with us; we love receiving positive feedback and our staff will be so happy to hear their efforts have been recognised.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good afternoon,
Thank you for taking the time to leave us a great review & rating.
We're thrilled to hear you have enjoyed your experience with us at ForestAndArb and we hope to see you again soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good Morning Kevin,
Thank you for leaving us a great 5 star review.
We're thrilled to hear you have enjoyed your experience with us & we hope to see you shopping with us again soon!
Beth @ ForestAndArb/WGM
Great price & service
Easy to order which was processed, dispatched and delivered quickly. Excellent service all round.
23 janvier 2026
Réponse de ForestAndArb
Hi Brian,
Thank you for taking the time to leave us such a positive review.
We are thrilled that you enjoyed your experience with us; we love receiving positive feedback.
We hope to see you again soon.
Beth @ForestAndArb/WGM
Réponse de ForestAndArb
Good afternoon,
Thank you for leaving us a great 5 star review & rating!
We're thrilled to hear you have enjoyed your experience with us and we hope to see you again soon.
Beth @ForestAndArb/WGM
Réponse de ForestAndArb
Good afternoon,
Thank you for taking the time to leave us a great review!
We're thrilled to hear our staffs hard work has been recognised & we hope to see you again soon!
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Hi Peter,
Thank you for leaving us a great 5 star review and rating!
We're thrilled to hear you have enjoyed your shopping experience with us & we hope to see you again soon.
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good morning Adam,
Thank you for taking the time to leave us a great review!
We're thrilled to hear you have enjoyed your experience with us and your order arrived in good timing.
We hope to see you shopping with us again soon!
Beth @ ForestAndArb/WGM
it makes a change to give good feedback…
it makes a change to give good feedback
There was a small piece od the tool that was broken
I was told I would get the part next day
I thought whatever Maybe a week
but it turned up on time
excellent
17 janvier 2026
Réponse de ForestAndArb
Good morning Paul,
Thank you for taking the time to review our business.
Apologies again that the part arrived damaged, however we're pleased to hear our team rectified this quickly!
We hope to see you shopping with us again soon.
Beth @ ForestAndArb/WGM
online order taken but item was not in…
online order taken but item was not in stock...so order could not be fulfilled. Urgent item so a bit of a hassle for us.
16 janvier 2026
Réponse de ForestAndArb
Good Morning Mr Gunning,
Thanks for taking the time to leave us this feedback, we appreciate all reviews so we can review our procedures if required!
We apologise for the inconvenience, unfortunately the last stock of the helmet you ordered was bought in-store about 5 minutes before your order came through, which caused the problem. We did offer alternatives but we do appreciate this is a frustration.
We hope we have another chance in the future to improve our score with you.
Regards,
Martin @ ForestAndArb/WGM
Quality product at a really good price
Quality product at a really good price. Delivered very promptly.
11 janvier 2026
Réponse de ForestAndArb
Good morning,
Thank you for taking the time to leave us a great 5 star review and rating.
We're thrilled to hear you received your order in good time, and you have enjoyed your experience shopping with us!
We hope to see you again soon.
Beth @ ForestAndArb/WGM
Great fast service.
10 janvier 2026
Réponse de ForestAndArb
Good afternoon Sharon,
Thank you very much for taking the time to leave us a great 5 star review!
We're thrilled to hear that you have enjoyed your experience with us & we hope to see you shopping with us again soon!
Beth @ ForestAndArb/WGM
Réponse de ForestAndArb
Good Morning,
Thank you for taking the time to leave us a great 5 star review!
We're thrilled to hear you have enjoyed your experience with us at ForestAndArb & we hope to see you again soon!
Beth @ ForestAndArb/WGM
Previous experience has been fantastic…
Previous experience has been fantastic but for some reason my latest order was sent out addressed to the wrong house number (delivered 6/1/26). Fortunately I have been able to retrieve it. Very pleased with the kit and will happily buy from Forest and Arb in future.
27 décembre 2025
Réponse de ForestAndArb
Thank you for taking the time to leave a review and for your continued support of ForestAndArb.
Please accept our sincere apologies for the addressing error on this occasion. Our dispatch team inadvertently entered house number 40 instead of 44 on the shipping label, and we fully appreciate the inconvenience this may have caused. We are grateful that you were able to retrieve the delivery without further issue.
We are pleased to hear that you are happy with the kit and truly value your understanding. Your feedback has been shared with the team to help prevent a recurrence, and we very much look forward to serving you again in the future.
Kind Regards,
Martin @ ForestAndArb/WGM
Very quick delivery and very…
Very quick delivery and very knowledgeable about the delivery process.
10 décembre 2025
Réponse de ForestAndArb
Good Afternoon,
Thank you very much for taking the time to leave us a great 5 star review.
We're pleased to hear you received your order promptly, and we hope to see you shopping with us again soon!
Beth @ ForestAndArb/WGM
After paying £10 for express delivery…
After paying £10 for express delivery as I was away the following week. It didn't turn up until I was away and was bombarded with emails saying I missed there delivery. It said it was going to be re delivered the next day so I had someone waiting for it to be delivered only to find it left on the front step... Let's put this one down to Christmas
12 décembre 2025
Réponse de ForestAndArb
Good morning,
Thank you for taking the time to review our business.
I can see that you paid for 'Next Working Day' delivery on Friday 12th, meaning this was due to be delivered on Monday 15th. Unfortunately this wasn't able to be delivered successfully and so was reattempted on the 16th. Apologies that this was delivered at an inconvenient time however this was the service that was paid for when ordering with us.
We take all customer feedback seriously, so that we can aim to deliver a better experience next time.
If you have any further comments, or would like to further this discussion, please reach out to customerservice@forestandarb.com
Beth @ ForestAndArb/WGM
Operating illegally
Awful company. My £1,625 order was left by tnt in direct view on my front door step. My wife was home all day and nobody even attempted to knock. It was stolen. I don’t even go indoors for a wee if I have my garage open, why anyone would leave a branded delivery of such high value out on display is beyond me, I did not specify for it to be left in a safe place. TNT don’t want to know. Initially I was told to report it to the police so they could action a replacement. I did that. Then they said their delivery drivers are familiar with the areas so know where is safe. I took advice on this Under the consumer act 2015 the goods remain the property of the seller until safely delivered to the customer and signed for. Or at least handed to the customer.
It is up to the seller to fulfil the order I paid for and take it up with TNT I’m basically being told it’s not their problem and to try and claim it back through my credit card company.
13 décembre 2025
Réponse de ForestAndArb
Good Morning Justin,
Thank you for taking the time to leave us this review. We appreciate all feedback so we can make adjustments to our processes where required.
With regards to the above, we have spoken over the phone this morning and come to a resolution on this case. As discussed, we totally understand your frustration and we do apologise for all the inconvenience this has caused you. We are doing our best to come to a resolution with TNT, and to be clear we definitely do not give them authorization to leave parcels without a signature. For an order of such high value we do have to jump through certain hoops in order to get an insurance claim processed for stolen goods.
Thank you for being so understanding of our position, we do apologise for all the confusion and loss of goods on behalf of TNT.
You have my direct email address, so should you need to contact us again in the future, please feel free to contact me.
Many thanks again,
Regards,
Martin @ WGM/ForestAndArb.
The parcel came on time I asked if they…
The parcel came on time I asked if they could wrap it because its a Christmas present and they did excellent service would recommend this company to my pals
11 décembre 2025
Réponse de ForestAndArb
Good Morning Gary,
At WGM we aim to give our customers the best experience possible and put customer satisfaction as a top priority, we're glad to see it has paid off!
Thank you for taking the time to leave us such a positive review.
We hope to see you again soon.
Beth @ WGM
Great selection of quality kit at fair prices
Needed a set of protective kit for a chainsaw course. F&A had the best prices and availability. Delivery was within 48 hours.
25 novembre 2025
Réponse de ForestAndArb
Good morning,
Thank you for taking the time to leave us a great 5 star review!
We're so pleased that you have enjoyed your experience with us & our prices were competitive for you! We hope to see you again soon.
Beth @ WGM
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