ForTheRenters.com Avis 

Great, reliable service & friendly team - would highly recommend!

I have never met a more unreliable set of people. The day I was to move in, the manager at the time -Carmelo or whatever he was called- was absolutely rude (bearing in mind this was the first time I meeting him to. You would think he was the one paying ME for a service). When I complained to him about his tone, he said ‘it’s a business I’m not supposed to be nice/friendly’. After I collected my keys, I was told I would ‘definitely have electricity in my flat’ before 6pm that evening. Got back to the flat, no electricity. Rang the OOH emergency line at about 9pm and was told ‘this is not an emergency. You could sleep in a travelodge at your own expense or at a friend’s. There’s nothing we can do for you right now’. NO ELECTRICITY IN MY FLAT IS NOT AN EMERGENCY?? I couldn’t power the wifi, fridge, hot water, cooker, microwave, nothing and that wasn’t an emergency??? Few weeks into settling into the property, there were so many maintenance issues. Getting them to fix them was a HASSLE. Till date, the hot water only runs for 10 minutes every shower cycle and that’s just the least of my worries. Every single month, there was one issue or another. Don’t get me started on the trouble getting a hold of them. A lot of times I had to give up on waiting for a callback and just went straight to their office. My emails keep getting ignored. When I ring, I get ‘all of our lines are busy’ which I think is crazy because whenever you are in their office, their lines are certainly not busy. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY. It’s a shame they’re so useless- the apartment I stayed in was aesthetically pleasing and I wanted to carry on staying there for as long as possible. Let’s not forget the landlord accidentally cc’ing me in an email where he called me a ‘right royal pain in the ar*e’ simply because I was trying to chase up on a maintenance issue that they were taking ages to fix without any communication. It would be laughable if it wasn’t so serious.

I have tried for the last 2 weeks to get in touch with someone about a property that I was very interested in and had the intention of renting the property if the viewing went well. I have rung twice who both times said they would pass my details along and sent many online enquiries but had no response.

Hello, My name is Agnesa Gaborova , I would like to view the house , the 2 bedroom Grosvenor Road Rotherham S651QP . I’m on universal credit at the moment , but my partner Vincent Hall, he has a full time job at the agency Machine Operator, we have two kids one is 4 years old and second one is 3 months . Please get back to me as soon as possible thank you.

Absolutely appalling they refuse to give me back my full deposit back for cleaning service when i left the room in better condition from when i first moved in. The house share was a tip and was never thoroughly cleaned by the cleaners and the agency refused to get any maintenance sorted that was part of health and safety i.e cracked stove which they refuse to replace due to money

Tried multiple times and methods of communication to get a viewing booked for one rental property. Staff are friendly enough for the most part but poor organisation and communication seem to be this company's downfall.

First phone call I made I gave my details for a call back as the staff member was not able to answer a query. Never got called back.

Second phone call I rang and asked if someone was now available to answer my questions. This was a day or two later and was told by this staff member to simply fill in the online booking form, which I did for the sake of following your protocol, despite still having none of my questions answered. I gave options for my availability which was in a couple of days time.

Third phone call I once again rang, 24hrs after the second call I made as I had still not received a call back or a confirmation of the viewing appointment and was told "well the lettings team are busy working through backlog" - a phone call or a quick email takes less than five minutes, even if it was just to tell me they were too busy to conduct a viewing. This way at least, potential renters would be well-informed.

I feel that three days should be sufficient time to get a query answered or a booking confirmed, unless management are overworking their poor staff to the point where this is not possible and they really do not have enough time in their day to check booking requests or answer queries.

Considering the availability I gave was for tomorrow morning I can see this viewing is not going to happen. I can see why others who have been in communication with this company have been disappointed.

The managers also seem to be rather harsh in their replies to reviewers, making comments on them personally or giving out information specific to the reviewer (such as citing inebriation or seeming to have taken issue with a person) which seems wholly unprofessional and unkind.

I hope your company is able to sort out its internal issues for the good of your staff and renters in the future.

FortheLandlords/FortheRenters.com (formally Fossey Taylor, Butterfield Taylor & Co) have without any doubt been one of the worst management agents I have encountered. The check-in process wasn't done properly, extremely poor communication (ie; never get to speak to anyone as they appear to be keyboard warriors) tenant obligations were not stipulated by them to the tenant, and they created a company (Fort Maintenance) ie; For The Maintenance, to carry out their maintenance so there wasn't any competition but didn't tell us this we found this out. A blatant lack of transparency. The address on the invoice doesn't match the address on companies house to try and avoid the connection.
They don't deserve even 1 star and I wouldn't touch them with a barge pole !!!

I worked for the owner of this company a while ago as a Mortgage Broker.
He refused to pay me money owed when I left and ripped me off for £000's.
I won a ccj against him but he still hasn't paid up.

He's a thief and a liar and I proved that in Court.

Absolutely terrible service. Viewed one property- wasn't keen on it because of the neighbours (scruffy yards either side). I rang up a day later to see if it was still available as I'm that desperate to move- to be told it had been let out. Despite the letting still being live online for over a week afterwards.
I have been requesting to view another via the online service, and have been ignored several times! Tried to arrange a viewing over the phone to be told I had to use the website! One viewing was declined with no explanation. Really unprofessional to keep ignoring potential clients. Stick it.

Was going to view a property, rang several times for confirmation and the number of the property. Never got back to me. On the day rang in the morning to check the viewing was going ahead, all confirmed. Used my lunch break to go view the property and my mum came with me. Stood waiting on the street, rang several times saying somebody would be there soon. Another potential viewer waiting also, who also rang. She received a call finally after waiting 45 minutes that it had been let over the weekend. Never rang me to tell me. Just loads of excuses. Absolutely disgusting service!!!

AVOID THIS LETTING AGENCY!! Not recommended for both tenants and Landlords!! One of my Hungarian friend is trapped at one of their property Welbeck street, Mansfield ( 6 months contract ). So the story is very long but I will write down all here, I just want to help my friend. Awful how they dealing with serious problems in the property, stealing(!), terrorizing(!), Loud shouting at every night, trying do full control of my friend, stalking him, following him, questioning him, all this done by another tenant who acting as a boss of property! Its literaly terror in the house and they not even replied to my friends complaint what was sent on 1st February, (in email). Another tennant has a tonne of garbage rotting in his room! I seen pictures, videos, everything is documented! Literally, takeway left there, tonne of bottles and rotten doner meat, danon glasses, all kind rotten food, sandwiches, peed in coca cola bottles ( because lazy to go to toilet.) very dirty bed and all around minimum 200 kg garbage, i never seen something like this before and my friend is terrorized by the other tenant, who stealing from him, eating his food, drinking his cocholate drinks, juice from fridge, if he put a bottle of milk, the guy taking off the cap off the bottle and putting back to fridge without caps.. stealing delivered 200 pound worth package. If he start washing machine, that guy turning it off.Literaly touching all your personal items and yeah stealing it if it not locked. Not allowed to take shower after 10 PM, he turning off the boiler. If you go 10 times to toilet in 5 hours, he going after you 10 times and cleaning whatever you used. if you wash 10times your teeth he going 10 after you and cleaning the surface. He shouting all night ( which is recorded and everything is documented.. ) we contact again the agency, but if they not deal with this, council and court will be contacted. Of course that mentally idiot deny everything. Who is that Landlord here who allows for any tennants to keep in his room 200kg rotten food and drink bottles and everything what is garbage and living like that for months(!!!) and damaging the property too, wall/carpet etc. Thats a terror house and agency. Avoid them please!!My friends is a very normal man, he just needed to find a room urgent, and he trapped here. ALSO LANDLORDS, look after your properties because this agency not talking about the reality.

Was a tenant here, property wasn't clean when we arrived, reported maintenance issues the day we moved in, never came to sort it, had false promises it would be sorted, never came. Also moved out 2 weeks ago and haven't heard a word from them regarding deposit repayments. never get back to emails or answer the phone, wouldn't use these guys again. .

I am an ex landlord of ForTheLandlords and went through a terrible experience with them. Thousands were paid to them to carryout a refurbishment and then manage the property. Everything was done poorly and they now do not answer email or calls. Please do not use them. You have been warned.

Not worth renting with forthelandlords/fortherenters. They have ignored all my emails, including the follow ups. I sent an email to the Branch Manager, she said she’ll come back to me 2 weeks ago and I am still waiting to hear from her. They do not care about the tenants, don’t even know if they notify the landlord about the issues, but I have to deal with the agency.

They are so bad at property management, communication and maintenance that I don’t know how they even exist. During the pandemic, we had people moving in on 3 occasions, no measures taken, no emails sent, no notification left.

There are so many other better agencies, but I am with them now, because they ‘acquired’ the old agency I was renting with.

They advertise the agency as ‘providing world class service’, but they are absolutely useless.

Do NOT rent a property from this company, fortherenters/forthelandlords or whatever they're calling themselves this week. Their staff are rude, unhelpful and unprofessional with tenants and third party professionals alike; their website for reporting faults doesn't work; they are woefully slow to address maintenance issues when they are reported; they breach the tenancy agreement then deny it; fail to provide even something as simple as the code for a security system; try to blame tenants for faults and charge them for the repair; don't properly clean the property before you move in; and constantly deny everything and refuse to take any responsibility or offer any remedy.

They are, without a doubt, the worst people from whom to rent a property.

AVOID!

EDIT

In response to the company's laughable reply, it is ridiculous to assume that I haven't already been in touch with the company - repeatedly - about the problems with the tenancy, and none of them were addressed by their staff or management. The claims that the company maintenance system works and they do not "breech [sic] any terms of contract" are outright lies, as are her claims that they provide well maintained properties.

A house full of dangerous black mould was not dealt with in over a year after being reported. Damage to kitchen cupboard door caused by a water leak was not repaired - although the leaking pipe itself was eventually fixed - nor was damage to bathroom ceiling caused by yet another water leak, this time caused by an improperly sealed joint. The legally required annual gas safety inspection was not carried out at any point during a 14-month occupancy - that's a breach of contract AND UK law, right there - and several other breaches were not addressed.

It has now been over a month since I moved out of the property I had the misfortune to rent from this agency, and nothing has been done about returning the deposit, even though the property was left in better condition than it was received.

In short, the company's reply is pure fiction, their attempt to brand the review as false is pathetic, and they continue to be the worst example of a letting agency that anyone I know has ever dealt with.

AVOID THIS COMPANY!

EDIT 2

You can assure me of nothing, since I lived there and would have noticed a gas inspection taking place in my house.

Your company does nothing but obfuscate, deny, disemble, and outright lie. It is without a doubt the worst company I have ever had the misfortune to deal with, and how you are still in business is a mystery.

Edit 3

There's no point in communicating with the lying staff and management of this atrocious organisation - I tried that for months and achieved nothing. Obviously I would not have left a scathing review under my real name while still a tenant, I already had enough problems. Trust pilot have validated my customer account after the last time this company tried to have the review taken down. It is a genuine review of my experience with this terrible company.