FourLeaf Federal Credit Union Avis 

Recently called regarding some information about opening a new savings account and Alicia not only explained the benefits of each kind but gave me the exact steps to make it happen. Alicia was incredibly patient and answered all my questions above and beyond.

Chris was so great, he helped me get set up with my first FourLeaf Debit Card swiftly and efficiently.

Absolutely horrible experience with insurance check due to a flood in my bathroom. They released 1/2 of the money awarded to me for repairs, they will not release the remainder so I can order the rest of the materials and pay my trades. I owe my contractor money, he won’t continue without payment so my job is at a stand still. I paid the insurance, I’ve never made a late payment on any of my bills. I highly recommend a real bank, credit unions are different. Seems this woman is trying to justify her job by holding back my funds. I’m closing all acts as soon as this ordeal is over and I’m warning anyone that is considering using BFCU/fourleaf that this is not a bank, they’re a joke of an establishment. I’ve made a complaint to the BBB and I’ll likely contacting a lawyer.

I visited the Four Leaf in Seaford NY
Blane was very helpful,Professional and Handled My Situation Perfectly
The whole staff at that Branch was on Point
They were willing to immediately and in the offered help in the Future
I am very satisfied with the Four Leaf in The Seaford Location

Representatives are always kind, considerate and respectful. Especially today when I had to see Thomas Rhett. I needed to show him my Non Drivers I.D.and also some texts that I got from my bank. We went over my bank account, there were two charges that I didn’t make and he issued me a new card.

I made an appointment for 9 AM on a Saturday morning to cash in some savings bonds. I arrived before the branch opened - and when I walked in - I was about to sit down & wait my turn & a bright young man named Connor popped by to greet us all - There were 2 other gentlemen there to do transactions as well. He asked is anyone here for the 9 AM appointment to cash in bonds - I said it was me, & he said great we could get started in just a minute & then proceeded to direct one of the other gentlemen to the counter for his transaction & advised the 2nd gentleman that someone would be with him shortly.
Connor made the task of cashing in my bonds a little less horrible. We made some small talk as we procced the transaction. He answered questions about another problem that I had - was more than happy to write information down - so I could work on resolving another issue.
I was pleased with the transaction. I never felt rushed at any point.
Connor was kind enough to ask if it would be okay if they sent me a survey, I was happy with my transaction - the services that Connor provided in my humble opinion was outstanding.

Amy was very helpful and presented valuable options.She guided us and we are happy with our choice.

Creating a savings account was simple and easy. Couldn't have been a better experience.

Customer Service is always good & Fast everyone is Curtis Thank You For all you guys do ☺️

All contacts from 3/25/25 t0 4/8/25 with Four Leaf on our HELOC application were extremely professional - very friendly and courteous , willing to go out of the way to assist in clarifying issues and assisting in helping us to get through the approval process, very responsive, efficient and knowledgeable about the product !!!! One of the best experiences every in completing and securing a financial product of any type. Anthony, Lorraine and Ariadna are true professionals which we feel are truly outstanding Four Leaf employees.Highly recommend !!!!

Amy was very professional amd informative. She took the time to explain our options and gave us the needed information to make the corect choices. She has a very nice manner and was a pleasure to work with.

"Almost 30 years with BFCU, I’m extremely disappointed by the recent changes. The rebranding or Management changes have stripped away the personal, member-focused service, and the removal of courtesy policies effective Jan'2025—without any notice—just cost me over $120."

"BFCU used to value its members, but since the rebrand, it feels like just another impersonal institution. I was never informed that key courtesy policies were removed, leading to unexpected charges and zero support from Customer Service."

"Loyalty means nothing to BFCU anymore. With no warning, they removed long-standing courtesy policies that protected members—costing me money and leaving me with no response from support. Time to move on."

Sincerely,
Michael T...

Alicia was very helpful when I was sending my wire. She was kind and professional. I left the branch feeling very satisfied and all my needs were met. I will definitely be back to the Roosevelt branch not just for her help but the entire branch! Amazing work everyone!

Read your contract carefully. I was told I needed to keep a loan balance of $25,000 for the first year or pay the origination fee. What they did not tell me was there is a prepayment penalty if the loan is paid off before three years from origination. I was not informed of that fact before closing. Now I am selling my home after one year into the loan, and the prepayment penalty is $2,083. They buried that clause on page 28 of an 80-page agreement for the loan. Beware, borrowers!

After making an appointment, we opened a new CD and savings account with Juliana today. She was knowledgeable and made the process quick and easy. Great experience!

Julianna P in the Patchogue branch was kind, helpful, and super quick with setting up my accounts. I was in and out in probably 25 minutes.
Thank you so much!

I went to the Roosevelt location twice yesterday.

Alicia helped me open up a new bank account and she was more than helpful. She had answers for all my questions and she was very enjoyable to be around .

When I got home, I realized I needed a certified check. They were closing in 9 minutes and the bank is a 3 minute drive from my house. I got there 4 minutes before closing and the young lady up front (I didn’t get a chance to see her name) was also very helpful and charismatic.

Both of them made my overall experience amazing, 5 stars.

I find the bethpage credit union in Mineola is the best bank around all transactions are done quickly.

The representative was friendly polite and knowledgeable.