fredmans.co.uk Avis 

Myself and my wife have been looking for a G plan sofa. Fredmans prices were very competitive, they had an excellent website and I noticed they were a local buisness too (I support local when I can).
As excellent as the website is, there are some materials G plan wont let you order unless you are in store, so we visited the shop yesterday to look at the 'velvet finishes'.
From our first call with Alice through to our purchase with Nicki, the staff could not have been more friendly and proffesional and they obviously have great knowledge of the products they sell. The store is tidy and well organised and we got to try out the design we had chosen with power recline, and power lumber (which I didnt know I needed till I tried it!).
The whole purchase experience was brilliant from beggining to end, and I'm delighted to be able to whole heartedly recommend buying from either the website or in store.

Having recently moved into a new property, we were in need of a new dinning table and chairs. I popped into Fredman's to view what they had in store. I was approached and greeted by the most charming Alice. What a refreshing change to find someone with a great product knowledge, and, who was actually interested in what I was looking for. After viewing a number of options in store, and talking with Alice we ultimately bought a table and benches that were on the Fredmans web site. We were made clear on delivery time schedule and ordering, and payment procedure. Throughout we were kept informed via email which was reassuring. Once the items were in stock we were allocated a delivery date and time, the delivery team arrived on time, and were very pleasant and helpful. Having now taken delivery, we are absolutely thrilled with the product, the quality is outstanding, it ticks all the boxes. A huge "thank you" to Fredmans and in particular Alice for the five star service.

We moved into our new home at the end of August and realised that we needed a small table for our laptop computer and printer. Having lived in Paignton for a few years in the 1990s, we remembered Fredmans Furnishings and decided to call in with the intention of buying a suitable table. The Sales Assistant, Alice, welcomed us to the store and, after we explained what we were looking for, she showed us a selection of items and we were soon able to choose one. The Assistant was very helpful and knowledgeable throughout our stay in the store, which was well laid out with excellent displays of furnishings. Definitely worth another visit in the future!

A great choice of high quality furniture in Fredmans store. Alice was very knowledgeable about the different furniture options and nothing was tòo much trouble for her as we had specific measurements for the sideboard that we were looking for. She kept us well informed about the delivery which came quicker than expected. We are very pleased with our purchase. The delivery team were very pleasant and helpful. A great service all round.

Andy and other members of staff were very helpful and not pushy to sell.
Knowing everything about the products and an all round good service.

We purchased a beautiful & practical part mirrored wardrobe from Fredman's and Alice from the store was so friendly and informative about the product ! She also kept us updated on a regular basis about the delivery etc which is unlike most companies of which you have to constantly chase up ! I thoroughly recommend Fredman. Tracey Caswell

Alice was understanding of my needs and very knowledgeable of the product. She was extremely helpful and the communication brilliant.
I would certainly recommend a trip to Fredmans as the quality of the service and stock is very high.

Very helpful and friendly staff. Nothing was to much trouble would recommend to friends and family.

What a lovely furniture shop and the staff lovely. Alice was outstanding and very knowledgable about the products we purchased. Go that extra mile to help certainly wouldn’t hesitate to recommend this store. Alice has an excellent manner and such a lovely person.

There was a clear understanding of our requirements and plenty of material samples to look at and to borrow overnight. The salesperson was knowledgeable, polite and friendly. This will be our "go-to" furniture shop in the future.

Visited to look at sofas. Plenty of choice and plenty of alternative coverings and colours available. The salesperson, Nikki, was a lovely young lady, very friendly, helpful and interested. We purchased 2 three seater sofas at a reasonable price, all completed very swiftly. Transaction done on interest free which was quick and easy. Told 8/10 weeks delivery and they came a week early in 7. Delivery on time and kept informed, all packaging removed along with my old sofas. Sofas are lovely and look great. Will visit again in the future to keep it local and when the service is this good.

Brought 2 & 3 seater leather sofas came on time they even helped move my old ones as they weren’t being collected until the next day. The store and the delivery men were lovely, after the sofas were delivered the staff member phoned to make sure everything thing was ok and we are happy, great customer service, will definitely buy from them again.

Two issues.
G-plan recliner was faulty on delivery Fredmans very casual in their response. Chair developed a further fault the repair of which Fredmans have outsourced but they do not keep us informed of progress and do not respond to telephone calls.
Second issue is a new mattress was delivered but the accompanying mattress cover was not. Fredmans response when contacted was “oh we haven’t got any - hopefully we will have some next week”. Bearing in mind both items were in a five week delivery timescale that is very poor.
A long hard look at their customer service is required from Fredmans.

Today was our second visit to Fredmans in Paignton. On arrival at the shop we were met again by the delightful Alice. Alice remembered us from our first visit when we were looking at some G Plan reclining chairs and suites of furniture. Today she helped us with our choices and talked us through the options of fabrics. Her knowledge of the furniture on offer at the shop makes the trip to Paignton worth while. It is so nice that customer service hasn’t died. Thank you Alice!

Travelled from Dorset to see the Collins & Hayes range of sofa's at Fredmans in Paignton. Met by Andy, who could not have been more helpful. He was professional, patient and highly knowledgeable. Thank you Fredmans, we can't wait for our new sofas to arrive!

Nikki was knowledgeable, helpful,polite and extremely helpful when we bought a new bed.

We were pleasantly surprised by the experience we had at Fredmans. The store is very well laid out with a large selection to choose from. Alice was on hand to give us her expert knowledge, she was extremely helpful and friendly and went out of her way to assist us with our choice of sofas. We wouldn’t hesitate to use Fredmans again in the future.

Andy was extremely friendly, helpful and very professional . Made our shopping experience within the store a pleasure . Will be returning to purchase more , in the very near future.

Today I made a second visit to Fredmans to purchase a sofa. I was met by Alice who had seen me on my first visit and we talked through my thoughts. Alice went through my shortlist of requirements, my preferences and suitable colour schemes and practicality of fabrics, The impressions I left with, having made a purchase was that Fredmans have a policy of ensuring the customer fully understands and are happy with their products and allow their customers time to make decisions recognising that furniture purchases are not something frequently done. A shopping experience rarely encountered these days.

We visited Fredmans while looking for a new suite. Alice introduced herself. She was extremely helpful. We have returned and bought our suite from Alice. I can’t speak more highly of our experience so far with Fredmans.