Laarzen (merk Travellin) met een productiefout gekocht. Maar ze willen er niet naar kijken, geen retourmogelijkheid geven. Laarzen in de prullenbak, geld weg. Niet kopen bij deze club.
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Lisez les avis des autres
Got sent two right shoes rather than a left and a right! I was quite frustrated as I'd spent over £160 on them but speaking to Paris she was really lovely apologised and got the other shoe to me the n... Voir plus
This Cornish small business is an absolute gem of a find. It’s quickly become my go-to place for eco-friendly/sustainable gifts for friends and family. They stock a fab selection of brands and are ver... Voir plus
Ordered Vivobarefoot Women's Magna Lite WR SG for my daughter. Ordering & delivery was quick & easy. Got the wrong size but the returns & reorder process was easy & hasslefree. My daughter really plea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Magasin de puériculture
- Magasin de jouets pour enfants
- Magasin de vêtements et d'articles de plein air
- Magasin de chaussures
Écrit par l'entreprise
Welcome to Freedom To Explore established in 2017 - your trusted companion for all things related to outdoor family lifestyle. Our mission is to inspire families to embrace the magic of the great outdoors, creating lasting memories along the way. We're here to guide you on your journey, offering expert advice, resources, and curated products designed for adventurous families. Based in the picturesque town of St Ives Cornwall, you can visit us in person or shop online. Independent, Family Run and Women Owned. Formerly Little Goat Gruff
Coordonnées de contact
Freedom - High street, TR26 1RS, St Ives, Royaume-Uni
- 01736602880
- info@freedomtoexplore.co.uk
- freedomtoexplore.co.uk
4,2
Bien
514 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent
Great company. Wide range of ethical products, excellent customer service, speedy shipping
11 mars 2024
Service was fast and effective
Ordering was easy, delivery was fast and it was packaged well. The sling ordered is beautiful and as described.
22 février 2024
Wrong item sent by mistake but sorted immediately
Wrong item sent by mistake, very similar easy mistake. Was sent a QR code to return and had the item I had ordered sent straight away. Very good communication, would definitely order from them again and recommend.
22 février 2024
Beautiful item and great service
I initially had the wrong item sent to me but the customer service was excellent and the correct item was with me very quickly. Really appreciated the communication and the wrap that I bought is gorgeous.
13 février 2024
Fast despatch and great service!
12 février 2024
Great thanks x
7 février 2024
Disappointed 😞
Gift bought as a present, parcel arrived heavily damaged, with gift taped to the parcel paper and box damaged in several places.
Emailed customer services, who blamed royal mail and said that as long as the gift inside was okay, there was no need to exchange. Further email took over a week to be replied too.
Updated: I would love to see the email where I was profusely apologised to, but I certainly didn't receive it and I replied immediately to your email, it was you who took over a week and by then, the occasion had passed!
5 février 2024
Réponse de Freedom To Explore
Hi Leesa, We were happy to exchange the item for you. Boxes are designed to protect the item inside and are usually just thrown away. We apologised profusely that the box was creased in transit and that the tape of the parcel bag has accidentally got stuck to the item. It wasn't intentional and we were more than happy to fix the situation but you didn't respond to our emails.
Great service from beginning to end
Great service from beginning to end. Will use this site again xx
26 janvier 2024
The items never arrived...
3 janvier 2024
Réponse de Freedom To Explore
Hi Chris,
As per our emails we are really sorry your items didn't arrive, we promptly issued a full refund when we declared your parcel lost. Sadly parcels do get lost and it's not our fault at all - all we can do is issue a refund which we have.
Perhaps this 1 star review would be more suited for Royal Mail than us?
Top service and product
Great product at good price, and super fast delivery! Great service
3 janvier 2024
Réponse de Freedom To Explore
Hi Lee, I'm sorry you feel your order was dispatched slowly. We are a small business and took a short much deserved break between Christmas and New year and your order was promptly dispatched as soon as we were back to work. You were sent an order confirmation email and a dispatch email so communication was sent - perhaps they landed in your junk folder? Thank you for shopping with us.
Great customer service
Got back to me quickly when I had a query and were very helpful, order was both dispatched and delivered very fast too!
3 janvier 2024
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