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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant cook book bought from Freee online, with plenty of recipes using Freee flour.

Noté 4 sur 5 étoiles

Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I'm really disappointed that the thickness of the brown rice spaghetti has been changed – it makes a huge difference to the texture - and to how it cooks –it now breaks up into short bits - please br... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have always been very pleased with all items I have purchased from Freee Foods. I mainly by their porridge oats but have bought some lovely biscuits, biscuit mix and cake mix. I have also purchase... Voir plus

À propos de l'entreprise

  1. Producteur de produits alimentaires
  2. Magasin d'appareils de cuisson
  3. Minoterie
  4. Fabricant de produits alimentaires
  5. Fabrication d'aliments

Écrit par l'entreprise

Freee offers a whole range of gluten free foods, from Flour to Baking Mixes, Breakfast Cereals to Pasta and much more. As Freee, we are still creating new products, each driven by our same original vision to make gluten free living simpler. Our aim is to not only share our gluten free expertise, but to bring back the joy and pleasures of home baking and cooking, and the freedom to have fun experimenting in the kitchen again - for anyone living gluten free. Freee is part of the Doves Farm Foods Ltd family established in 1978. Products can be purchased through many supermarkets, convenience shops or directly via the website.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(80)

23 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Bad Customer Service

Good produce, however bag of flour split in transit. Contacted to arrange replacement but did not receive a reply.

22 avril 2026
Logo de Freee Foods

Réponse de Freee Foods

Hi Gill, we are always happy to help in cases like this, please do get in contact with us via our contact form so that we can solve this for you ASAP: https://www.freee-foods.co.uk/contact-us/

Noté 1 sur 5 étoiles
Logo de Freee Foods

Réponse de Freee Foods

Hi Sally, If you're still yet to receive your order please do contact us on our contact us form so that we can help you ASAP! https://www.freee-foods.co.uk/contact-us/

Noté 4 sur 5 étoiles

Discovering my I.B.S diagnosis and the…

Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without any worries. The variety of products you offer is outstanding, and the delivery service is impressively fast.

16 décembre 2025
Avis spontané
Logo de Freee Foods

Réponse de Freee Foods

Thank you so much for your kind words Jimmy, we are so glad we are able to change your life for the better!
Thanks,
Customer Services Team
Doves Farm Foods LTD

Noté 4 sur 5 étoiles

Good products, high delivery fee

This time I was sent the wrong item, a 4 bar box instead of an 18 bar box. It took a few days to rectify as customer service take over 24 hours to respond. Lovely products but the delivery fee is too high for one or two items.

23 octobre 2025
Noté 2 sur 5 étoiles

Missing items

Been using Freee for sometime now but last order had items missing this was delivered on 22nd September.
Have filled enquiry form and sent emails but have had no reply to any of them so far.
This is first time have had problems though.

6 octobre 2025
Avis spontané
Logo de Freee Foods

Réponse de Freee Foods

Dear Steve

Thank you for your continued support and for bringing this to our attention. We are really sorry to hear that items were missing from your order delivered on 22nd September and that you have not received a response to your enquiry. That is definitely not the experience we want for our customers.

We have looked into this and can confirm that a replacement has been raised and should be with you shortly. We are very sorry again for the inconvenience and delay and really appreciate your patience while this was being sorted.

If you have any further questions or need assistance please feel free to reach out and we will be happy to help.

Kind Regards,

Freee Foods Team

Noté 4 sur 5 étoiles

left an item out haven't replied to…

left an item out haven't replied to enquiry form

Edit: eventually got in touch and sent out replacement

21 septembre 2025
Logo de Freee Foods

Réponse de Freee Foods

Dear Vickie,

Thank you for taking the time to provide your feedback. We apologise that an item was left out of your order and that your enquiry form was not responded to promptly. The missing item has now been sent and should be with you shortly.

If you have any further questions or concerns, please do not hesitate to get in touch directly. We appreciate your patience and hope to provide you with a better experience in future.

Kind Regards
Freee Foods Team

Noté 2 sur 5 étoiles

we often buy the 500g brown rice pasta…

we often buy the 500g brown rice pasta for the considerable price of €6.70. We recently ordered the same product to find they have changed the packaging in order to reduce the quantity to 400g but keep the same price. Is €6.70 not already quite steep for 500g??? just a bit depressing really

9 septembre 2025
Avis spontané
Logo de Freee Foods

Réponse de Freee Foods

Dear Ian,

Thank you very much for taking the time to share your concerns and for your continued support of our brown rice pasta. We fully appreciate your disappointment regarding the recent change from 500g to 400g packaging. Please be assured that our recommended retail price has been adjusted accordingly to reflect the new product size. However, individual retailers set their own prices, and we have no control over how these are applied at the point of sale.

We sincerely regret any frustration this may have caused and remain committed to providing the highest quality products to our customers.

Your feedback is invaluable to us, and we thank you once again for bringing this matter to our attention.

Kind Regards
Freee Foods Team

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