Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Voir plus
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Voir plus
L'entreprise a répondu
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport
Écrit par l'entreprise
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Coordonnées de contact
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Royaume-Uni
- support@freetrain.com
- freetrain.com
3,7
Moyen
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The update is great
The update is great.
Much more comfortable, love the look and feel.
8 septembre 2025
Réponse de Freetrain
Hi Christine,
Thanks for taking the time to leave a review - it is appreciated.
We're so glad you're enjoying your new & improved Freetrain Vest :)
Freetrain
Ordered item online
Ordered item online, delivered within the time that was quoted.
No problems at all, would recommend.
9 septembre 2025
Réponse de Freetrain
Hey Kim,
Thank you for your kind review! We're glad to hear your order arrived on time and everything went smoothly. It's great to know you'd recommend us – we truly appreciate it!
Freetrain
Very comfortable and well made.
8 septembre 2025
Réponse de Freetrain
Hi Chris,
Thank you for your feedback. We're so glad to hear you found it comfortable. We appreciate you taking the time to share your experience with us :)
Freetrain
Amazing Product
Item comfortable. Fits perfect and the magnetic hold is a little gem. Highly recommend.
29 août 2025
Réponse de Freetrain
Hey Tom,
Thank you so much for your review! We're thrilled to hear it fits perfectly and you love the magnetic hold!
Freetrain
2nd pruchase. Very impressed.
Very quick delivery. Item was packed very well. Impressed.
1 septembre 2025
Réponse de Freetrain
Hi Jody,
Thanks so much for your kind words, we're really glad to hear your order arrived quickly and in great shape. Your support means a lot to us!
Freetrain
Running
It was delivered on time. The product was exactly what I expected, it was a gift for my son
27 août 2025
Réponse de Freetrain
Hi Tracey,
Thank you for the fantastic 5-star review! We're so glad to hear your order arrived quickly and made a great gift for your son.
Thanks,
Freetrain
I'm still waiting on my order to arrive
I'm still waiting on my order to arrive. Once it does im sure I will enjoy it
1 septembre 2025
Réponse de Freetrain
Hi Daniel,
We've checked our inbox and can't see any contact made to the team regarding any delays - if your order has fallen outside of the estimated delivery timeframes or if there's a lack of updates on the tracking, please reach out to support@freetrain.com for further assistance!
Thanks,
Freetrain
Réponse de Freetrain
Hey Andy,
Thanks for your fantastic review, we're so happy you were happy with your order from us!
Freetrain
The fit is very good
The fit is very good, perfect for keeping you a bit warmer, or protecting your arms from the sun if you need to like me.
25 août 2025
Réponse de Freetrain
Hi Bob,
Thanks so much for your kind review! We're really glad to hear the fit is spot on and that the product is keeping you comfortable, whether it's for a bit of extra warmth or sun protection :)
Thanks,
Freetrain
Post sale customer service poor
Getting the product was ok and no issues with the quality but needed to return it as it’s not right for me. Ihave contacted them 6 times to find out how across email, web form and Insta and have not had a single response. Still waiting to return it.
1 septembre 2025
Réponse de Freetrain
Hi Mr Hacking,
We've checked our inbox and haven’t received any previous messages regarding your order.
Please make sure you're contacting the correct email address: support@freetrain.com. Please ensure you include all previous correspondence sent to us (this can be print-screens) to help us understand the issue you've had trying to contact us - our inbox & instagram appear to be receiving contact as normal.
Our team will be happy to look into this for you as soon as we hear from you.
Thanks,
Freetrain
Réponse de Freetrain
Hi Charlie,
Sorry to hear your first item was damaged – that’s never the experience we want for our customers.
While issues can sometimes happen, we're proud that we resolved this so quickly with you and with as little disruption as possible.
Thanks again for your feedback – we really appreciate it.
Freetrain
New model is very comfy
New model is very comfy!
They have tweaked the flaws in the first model which lasted 5years so I'm hoping this will last as long it longer.
Well done 👏🏽design ream
18 août 2025
Réponse de Freetrain
Hey Gary,
Thanks for your excellent feedback & review - we're so pleased you're enjoying our new design!
Freetrain
Easy to order and quick delivery!
11 août 2025
Réponse de Freetrain
Hey Gabriel,
Thanks for the fantastic 5 star review!
Freetrain
Brilliant clothing, wear it constantly
I wear my Freetrain tops and shorts all the time and absolutely love it. The green is my favourite. I never feel sweaty and wet in the top. I use it at the gym, out on walks, and even when I’m playing tennis. I dont wear anything else now but my Freetrain stuff
21 août 2025
Avis spontané
Réponse de Freetrain
Hi James,
Thank you so much for your amazing review!
Hearing that you don’t wear anything else really means a lot to us. Thanks again for your support - we can’t wait to keep you kitted out for all your training sessions :)
Freetrain
Supurb quality and fantastic customer…
Supurb quality and fantastic customer service. Delivered with 1 day of ordering. Would highly recommend.
13 août 2025
Réponse de Freetrain
Hi Jon,
Thanks for your great review - we're so pleased to hear you were happy with the quality of your order and our service!
Thanks,
Freetrain
Evri Courrier did not deliver the…
Evri Courrier did not deliver the parcel. I have contacted Freetrain who have not responded.
Based on Freetrain's reply, I have updated my response and removed a star. I contacted Freetrain using their suggested email on the 19th of August 2025, and they havent even given the courtesy of a response to acknowledge my email (updated 23/08)
11 août 2025
Réponse de Freetrain
Hi Nathan,
We're updating our review to reply to your new updated review - we have again checked our inbox and haven’t received any previous messages regarding your order.
Please make sure you're contacting the correct email address: support@freetrain.com.
Our team will be happy to look into this for you as soon as we hear from you.
Thanks,
Freetrain
Very good product. Would recommend.
Very good website, good product information and easy to find what I required. Easy ordering and was dispatched in good time. Delivered on time and the running vest was as seen on the website. Really good product and use it for all my runs. This is second vest I have had. Worn the other out. Good at keeping phone secure while running and additional secure storage for house keys is very useful.
11 août 2025
Réponse de Freetrain
Hey Luca,
Thanks so much for your great review! We're really glad to hear the vest is serving you well on your runs – and that you're back for a second one! We appreciate your continued support 🏃♂️💪
Freetrain
Faulty product and offered only a 10%…
Faulty product and offered only a 10% refund and told to get it repaired myself
31 juillet 2025
Réponse de Freetrain
Hi Ross,
You contacted us regarding a loose stitch on a pocket you mentioned hadn't been used. As a gesture of goodwill, we promptly offered you two options: a partial refund or a free return so we could inspect the item and arrange a replacement if appropriate. We never asked you to repair it yourself.
We didn’t receive a response to our email offering those solutions, so we were surprised to see this review. We’re always happy to help, and we encourage open communication so we can resolve issues fairly.
If you’d still like to return the item or discuss further, please don’t hesitate to reach out!
Freetrain
FreeTrain website was easy to use.
FreeTrain website was easy to use.
Product quality is great.
Only downside was FreeTrain was brilliant but couriers were slow! Ordered on the Monday FreeTrain sent order to couriers straight away then Evri took 4days killing 2day delivery stated on the website
5 août 2025
Réponse de Freetrain
Hi Samantha,
Thanks so much for your great 5-star review!
We really appreciate your feedback and will be sure to pass your comments on regarding the courier's performance. We're sorry they weren't quite as quick as you'd hoped, but we're glad everything arrived safely in the end.
Thanks again for your support!
Freetrain
My vest came with the zipper missing…
My vest came with the zipper missing off the backpack part of the vest emailed and contacted through the website 4 weeks ago and still no reply
18 juillet 2025
Réponse de Freetrain
Hi Josh,
Thanks for your review.
We've checked our system and can confirm we’ve not received any emails from you regarding this issue.
Please reach out to us directly at support@freetrain.com, and include your order number along with a photo of the issue so we can look into it properly and offer a resolution.
Thanks,
Freetrain
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