Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Voir plus
L'entreprise a répondu
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Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Voir plus
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Voir plus
L'entreprise a répondu
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport
Écrit par l'entreprise
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Coordonnées de contact
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Royaume-Uni
- support@freetrain.com
- freetrain.com
3,7
Moyen
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Quality issues
**UPDATE**
Upon first use the stitching has come away from the magnet that holds the material for the phone holder in place. Inconveniently I was hiking Ben Nevis when this happened so I had a 2½ hour hike down the mountain with my phone dangling off of me. Not best pleased with the longevity of this vest and hopefully it's just a bad batch on my one but I imagine there will be an issue with the build of this part of the vest.
Quality looks great, the upgrades against the original (which I still have) are definitely worthwhile and well thought out.
Deliver was fast and easy and communication was spot on.
27 mai 2025
Réponse de Freetrain
Hi Jed,
Thank you for the fantastic review! We really appreciate your feedback and hope you're enjoying your upgraded Freetrain vest.
Freetrain
Great product
Great product the new vest, better than version 1 which I really liked. Service very good, it was delivered very quickly.
30 mai 2025
Réponse de Freetrain
Hi Kevin,
Thanks for your great review - it is appreciated!
We're so pleased you were happy with our service & speedy delivery - we hope you enjoy your new Freetrain purchase :)
Freetrain
Réponse de Freetrain
Hi Carl,
Thanks so much for your fantastic review, we appreciate the time taken. Enjoy your new vest!
Freetrain
Broke 3km in on my first run.
30 mai 2025
Réponse de Freetrain
Hi Thomas,
Thank you for your review.
We’re sorry to hear that your product didn’t meet our usual high standards on this occasion. We're glad our Customer Support Team were able to resolve the issue promptly. As part of our response, as explained on email to you, we’ve also made adjustments to our process and provided a gesture of goodwill as an apology, as well as a replacement.
While issues are rare, we take them seriously and always strive to resolve them with the highest level of care and service, as reflected in the way your case has been handled by the team.
Thanks,
Freetrain
The perfect way to carry your phone whilst running or hiking.
Recently purchased the Free train running vest V2 and Hydration Vest V2. This was a replacement for the original running vest, where the popper broke. That was a good few years old.
The new vests arrived on the day of release and look a good upgrade on the original. I wore it to Parkrun at the weekend and I would say I notice it attracted the heat.
They fit comfortably and are great for carrying large phones (Google Pixel 7 Pro) whilst running. I have noticed unlocking the phone via fingerprint recognition is more miss than hit.
The new magnetic clasp is a good upgrade. Overall, better than the originals and yes I would recommend.
27 mai 2025
Réponse de Freetrain
Hi William,
Thanks for your feedback & review - we'll ensure your comments are fed back to the relevant teams!
If you did wish to discuss any of your comments further, please don't hesitate to reach out to our helpful customer support team on support@freetrain.com
Thanks,
Freetrain
Vest broke first time I used it and so…
Vest broke first time I used it and so far email to customer service remains unanswered.
27 mai 2025
Réponse de Freetrain
Hi Lee,
Thanks for your review - this is disappointing and certainly doesn't sound like our usual standard!
Sadly we've been unable to locate any contact made to our support team. Please reach out to the team at support@freetrain.com & they'll be happy to help!
Freetrain
Loving the gear from free train very…
Loving the gear from free train very comfortable for running
12 mai 2025
Réponse de Freetrain
Hi Scott,
Thanks for your excellent review - we're so pleased you're happy with your Freetrain purchase :)
Freetrain
What beautiful quality items
What beautiful quality items. They were a gift and the recipient is very happy.
6 mai 2025
Réponse de Freetrain
Hi Sandra,
Thanks so much for your excellent review!
Freetrain
Easy ordering
Easy ordering, fast delivery. It feels comfortable when i tried it on, haven't gone out on a run yet though.
28 avril 2025
Réponse de Freetrain
Hey Sundras,
Thanks for your brilliant review - we're so pleased you're loving your new Freetrain vest :)
Freetrain
Super quick delivery and great product.
24 avril 2025
Réponse de Freetrain
Hey Mike,
Thanks for your brilliant review - we're so pleased your order arrived quickly & you're enjoying your purchase from us :)
Thanks,
Freetrain
DO NOT ORDER FROM THEM!
DO NOT ORDER FROM THEM!
Not sure how they are so bad with customer service but having waited almost a month for an order that never turned up, they have decided to post me another rather than refund as I asked. I can’t help be think this is not a genuine company based on how they operate.
Do yourself a favour and don’t order from them!
30 avril 2025
Avis spontané
Réponse de Freetrain
Hi Jamie,
Thank you for taking the time to leave another review.
To clarify, your first contact with us was just before the recent bank holiday weekend. As the issue involved a courier delay, we began investigating promptly and explained the expected timeframes involved. Throughout this process, we’ve done our best to keep you updated and respond quickly.
We understand delays are frustrating, and while we did offer to send a replacement to ensure you received your item, we’ve cancelled this & we are investigating the issue fully with the courier, as per your request.
We’re a genuine business that cares about customer satisfaction, and we’re always open to feedback, though we’re disappointed this is your second negative review about the same issue, we’re still here and ready to help resolve it.
As explained via email yesterday, the team will be in touch very soon with an update once available.
Freetrain
Réponse de Freetrain
Hi there,
Thanks for your 5* review!
Freetrain
I’m disappointed to have to write this…
I’m disappointed to have to write this review but unfortunately the vests I have purchased last month were not as good quality as the previous 2 I purchased a few years ago.
The standard vest seems smaller than before.
And the hydration vest phone holder pops open when running.
I have tried to contact the company twice to resolve but no response. I will look at other brands from now on..
26 mars 2025
Réponse de Freetrain
Hi Perrey,
We're sorry to hear you were disappointed - this is most unusual & we're keen to look into this!
We've double checked with our Support Team and they've confirmed no contact has been received from you. Please email support@freetrain.com & the team will be happy to assist with your concerns.
Thanks,
Freetrain
Excellent Service 10/10
This was my first purchase from Freetrain and everything went smoothly, from placing the initial order to receiving the goods. I was after a running vest and after seeing a few members of a local running club wearing them, I decided to order one direct from their site. The item received was exactly how it was advertised and the quality is 10/10.
7 avril 2025
Réponse de Freetrain
Hi Jamie,
Thanks for your review!
We love to hear it :)
Freetrain
Hydro Original Vest
Had my last vest in lockdown and it lasted up until now! Got the Hydro original and it’s incredible! Fast delivery and easy checkout too!
4 avril 2025
Réponse de Freetrain
Hi Powell,
Thanks for your fantastic review - we're so pleased to hear you're happy with your Freetrain vests!
Freetrain
Réponse de Freetrain
Hi Neal,
Thanks for your great feedback - we appreciate it :)
Freetrain
My orders estimated delivery time was…
My orders estimated delivery time was 03.31.2025. But still I didn’t get my parcel, nobody’s helping me
18 mars 2025
Réponse de Freetrain
Hi Nazim,
Thanks for your review.
As your order was shipped internationally, delivery can take a bit longer compared to UK orders. We can see you've been in regular contact with our Support Team, who have shared guidance on how to get the details you're looking for. If you need any further assistance, feel free to reply to the existing thread, they're always happy to help! 😊
Freetrain
Love these!
Love these. I'm a Personal Trainer and bought 2 sets of Hybrid Shorts & short sleeve Aero t-shirts. They look professional and art, but also functional and great for training.
I ordered so much sportswear this week and sent 90% of it back due to terrible cuts and cheap fabrics, but Freetrain is chic and sexy so am gonna order more.
More pastel and neutral colour options please!
7 avril 2025
Avis spontané
Réponse de Freetrain
Hi Adam,
Thanks for your fantastic review! We look forward to welcoming you back to our site soon :)
Freetrain
Réponse de Freetrain
Hi D,
Thanks for your review - we're pleased you were satisfied with your purchase from us!
Freetrain
Gloves split after 1 use
Gloves split after 1 use. Contacted and they gave me a small discount. Within weeks they had split in a number of other places. I emailed them but they have not responded which is very poor service won't be using again as poor quality and poor customer service. May have responded in the end,but not offered to replace or refund and still poor quality gloves!
28 février 2025
Avis spontané
Réponse de Freetrain
Hi Toby,
Thank you for your feedback & review.
Unfortunately, the emails you sent regarding the issue were not received as they were sent to an automated address that handles order updates. Had you reached out to the original address you used when reporting the issue, our team would have been able to assist you more promptly. You can find our contact details on our website. The correct email is support@freetrain.com. We can see that you've since contacted our team, and they responded within the hour :)
Freetrain
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