I received a very professional and empathetic service from these people. At my lowest ebb they helped me get organised, advised me and generally took a huge weight off my shoulders. Could not have... Voir plus
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Lisez les avis des autres
I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... Voir plus
Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having bee... Voir plus
Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and makin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Coordonnées de contact
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, Royaume-Uni
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4,9
Excellent
2 k avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fresh start have helped me immensely…
Fresh start have helped me immensely today getting all my debt problems sorted out. I cannot recommend them enough very friendly and supportive
17 novembre 2025
Avis spontané
Started with some trepidation but after…
Started with some trepidation but after talking to Ed about my situation and the solutions they offer my mind was at ease that I could get my debts under control and stop worrying about k cons on the door of phone calls from collection agencies
The process was very easy and nothing there to try and trip you up, everything laid in black and white
17 novembre 2025
Avis spontané
Basically ran through everything and…
Basically ran through everything and explained how it all works and set clear timelines of payments and next steps
13 novembre 2025
Avis spontané
Fantastic service made all my worries…
Fantastic service made all my worries dissolve in a matter of minutes feel so much lighter
12 novembre 2025
Avis spontané
Very comfortable conversation with tom…
Very comfortable conversation with tom .! I’am happy for tomys help
7 novembre 2025
Avis spontané
I am a new current customer of Fresh…
I am a new current customer of Fresh Start and my first impression hasn't been great. It takes ages to get a reply to emails, if at all. No updates on my payments, creditors or acceptances and I am still being chased for minimum payments. Sorting my debt out was a big step for me and a big decision as to which company I felt was best. I went through Giraffe Money which were brilliant but Fresh Start are a 3rd party. Unfortunately, I am now considering switching companies and going elsewhere.
5 novembre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your review, and we're genuinely sorry to hear that your first experience with us hasn't lived up to your expectations, especially at such an important and sensitive stage in your financial journey.
We completely understand that taking the step to deal with your debts is a big decision, and the last thing you need is a lack of communication or uncertainty around your plan. You deserve to feel reassured, informed, and supported from day one.
While the early stages of setting up a Debt Management Plan can take a few weeks, as we contact your creditors, confirm balances, and wait for responses, this absolutely shouldn't come at the cost of poor communication or delays in updates. If you’ve not received timely replies to your emails, that’s something we take seriously and will review internally.
We’d really appreciate the chance to speak with you directly to put things right and give you a clear, up-to-date overview of your plan, including what’s been paid, which creditors have responded, and the next steps. If you’re happy to give us that opportunity, one of our team members will be in touch to discuss this.
Thank you again, and will work to ensure we put things right.
Excellent Experience
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at length who was professional and kind throughout. Now I am able to clear the debts without the life-limiting charges and looking forward to being debt free.
4 novembre 2025
Avis spontané
Excellent advice
Fresh start dealt with my situation excellently. Tom was very professional and explained all my options and helped me make the best decision. Would definitely recommend.
3 novembre 2025
Avis spontané
Please don't use my full name. You may use William AF
The staff at Fresh Start demonstrated outstanding professionalism. They were consistently supportive and reassuring when I sought information, and they communicated clearly and promptly whenever I needed clarification.
30 octobre 2025
Always really helpful and reassuring
28 octobre 2025
I spoke to Tom today
I spoke to Tom today, he was very easy to talk to and made me feel comfortable discussing my financial issues with him. He was very understanding and explained everything fully to me so I was sure on my available choices
28 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your lovely review, Adele. We're so pleased to hear that Tom made you feel comfortable and supported during your conversation. He is definitely an asset.
It's great to know he explained everything clearly and helped you feel confident in your options. That's exactly what we aim for.
We’ll be sure to pass on your kind words to Tom. If you ever need anything else, we’re always here to help. Wishing you all the very best!
Excellent help I feel alot better
27 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your review, Liam. We're so glad to hear that you're feeling better and that the support has made a positive difference.
If you ever need anything, we're always here to help. Wishing you all the very best!
Understanding
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always light at the end of the tunnel. Had a phone call with Tom today as due annual review, it always makes me anxious but all was straightforward and Tom was understanding and showed empathy and was non judgemental. Happy to continue with my payment plan as Fresh start gives you exactly that a fresh start that allows you to still live in today’s expensive world. Thanks all from us both.
24 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you so much for your heartfelt review, Audie. We’re truly grateful for your honesty and kind words, and we’re so pleased to have been able to support you on your journey over the years.
Debt can be overwhelming, but your progress is proof that with the right support, there is always a way forward, and it’s wonderful to hear that you're seeing your debts reduce year after year.
We’re especially glad that Tom was able to make your review call feel straightforward and supportive. We'll be sure to pass on your kind words to him and the rest of the team.
Thank you again from all of us, and we’re here for you both every step of the way. Wishing you continued progress and peace of mind!
Réponse : Fresh Start UK
Thank you for your review, Angela.
We're so pleased to hear that you found our staff helpful and understanding. We always prioritise our clients' needs, and we are happy to learn that we have met these expectations.
If you ever need anything else, we’re always here to support you.
Wishing you all the best!
Brilliant Tom @ Fresh start
Tom at Fresh start really empathised with me from the very start. He listened and was able to give me good options and advice. Thank you Tom. The relief is massive.
23 octobre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your kind review. We're so glad to hear that Tom was able to support you with empathy, clear advice, and practical options right from the start.
It's fantastic to know that you're feeling such a sense of relief; that’s exactly what we hope to bring to everyone we help.
We’ll be sure to pass your thanks on to Tom. If you ever need anything else, we’re always here for you.
Wishing you all the very best!
Réponse : Fresh Start UK
Thank you for your review! We're really pleased to hear that you felt listened to. It's important to us that every client feels heard, understood, and supported.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
They have given me a great experience…
They have given me a great experience stress free and have been so understanding and are always there when I need to discuss anything.
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your lovely review, Tayler.
We're so pleased to hear that your experience has been stress-free and that you’ve felt supported and understood throughout.
Being there when you need us is exactly what we’re here for, and it means a lot to know we've made a positive difference.
If you ever need anything, we're always here to help.
Wishing you all the very best!
Could not recommend more highly.
Could not recommend more highly.
They took away so much of the stress of my debts and always there to listen or help.
Everyone so friendly and put me at ease.
Cannot thank you all enough!
23 octobre 2025
Réponse : Fresh Start UK
Thank you so much for your wonderful review, Michelle.
We're truly grateful for your kind words and so pleased to hear that we were able to ease the stress of your debts and make you feel supported throughout.
It means a lot to know that our team made you feel comfortable and cared for; that’s exactly the experience we aim to provide.
If you ever need anything in the future, we’re always here to help.
Wishing you all the very best!
Communication is excellent.
Communication is excellent.
The review documentation is easy to understand and complete.
Advisors are always available at the end of the phone and are all extremely helpful.
17 octobre 2025
Réponse : Fresh Start UK
Thank you for your fantastic review, Ian.
We're so pleased to hear that you've found our communication clear, the review process straightforward, and our advisors helpful and accessible.
Making things easy to understand and ensuring you feel supported at every stage is exactly what we aim for.
If you ever need anything, we're always here to help.
Wishing you all the best!
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