The company was very professional ! From the beginning te survey and the after care it was excellent ! Friendly professional ! I will recommend to anybody ! Excellent service and thank you to Vik... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sales rep visits to review the project with a quote, contract and requires a same day deposit. Surveyor arranges a visit, only to state they don't provide the windows in the contract and will provide... Voir plus
From the very first meeting for the quote, I felt comfortable and reassured with everything from the cost to production to fitting. I was kept upto date with timings and the job was completed ahead of... Voir plus
So happy with the new windows and the front door. Awais made sure we had a smooth installation and Vik was really informative. From the sales team to the installation, there was nothing I could... Voir plus
À propos de l'entreprise
- Service d'installation des fenêtres
- aussi dans
- Fabricant de portes
- Fournisseur de fenêtres
- Fournisseur de fenêtres PVC
Écrit par l'entreprise
Frontier Windows Ltd is a FENSA-registered double glazing installer based in Hounslow, TW4, proudly serving homeowners across London and the South East of England. We specialise in the supply and installation of high-quality uPVC windows, composite doors, aluminium bifold doors, and timber-style alternatives, tailored to suit both modern and period properties. Every window and door we install ensures excellent thermal efficiency, reduced noise, and enhanced home security. All installations are backed by our insurance-backed guarantee, giving customers long-term peace of mind. From your first quotation through to final fitting, our experienced team focuses on precision workmanship, clear communication, and a smooth, hassle-free installation process. Whether you’re upgrading tired windows, replacing your front door, or adding a conservatory, Frontier Windows delivers durable, energy-efficient, and aesthetically pleasing results across Hounslow, West London, and the wider South East.
Coordonnées de contact
Vista Business Centre, 50 Salisbury Road, TW4 6JQ, London, Royaume-Uni
- 0208 129 2566
- sales@frontierwindows.co.uk
- frontierwindows.co.uk
4,4
Excellent
136 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered two bay windows from Frontier…
I ordered two bay windows from Frontier Windows, i found the experience very professional and the fitting was very tidy. The sales person was very polite, took the time to understand my requirements and was responsive to my questions once the order had been placed.
The survey was completed promptly and they were very flexible with payment options.
Th install took 1.5 days. The installers turned up on time and did a very good job. Vick did the final inspection and issued a FENSA ID. I have been impressed with the sound proofing of the windows so far and am overall happy with the experience and quality. I would recommend them for anyone looking for new windows.
4 juillet 2026
Avis spontané
Great work start to finish
Great work start to finish, the vet completed 23 windows and a composite door in Anthracite grey flush windows. they’ve been here for 4 days and taken their time to make sure every single detail is perfect. Any tiny damage was looked at and sorted, as well as some extras we asked the boys which was appreciated. I couldn’t Reccomended them more. Sam initially came for the quotation and worked out a good deal for me with their feature home promotion, then Vik came and surveyed the job and gave me some good recommendations. And then the cherry on the cake was Danny and his fitting team. Neat, polite and a hard worker. I thought the work would take at least 7-8 days but they stayed longer on most days to make sure it’s done correctly and on time. I’ve had windows changed in other properties before but this was a different level of service. I highly recommend Frontier Windows.
19 juin 2026
Avis spontané
Professional finish.
Guys turned up on time, immediately got to work by first protecting areas that they would be traveling through (very important) finished 4 windows in a day! Windows look great, they also cleaned up after themselves. Very pleased with their work. Great customer service who checked with me if I was happy.
10 juin 2026
Avis spontané
Réponse de Frontier Windows
Thank you for your fantastic review!
We’re delighted to hear that you were pleased with both the installation and the service provided by our team. Protecting our customers’ homes, working efficiently, and leaving everything clean and tidy are standards we take great pride in, so it’s wonderful to know this was reflected in your experience.
We’ll be sure to pass your kind comments on to the installers and customer service team. Thank you for choosing Frontier Windows, and we hope you enjoy your new windows for many years to come.
Kind regards,
The Frontier Windows Team
Great work - clean and tidy
Had new windows installed and Frontier did all the work. From start to finish we were kept informed of what was happening and the work was clean and tidy. Very happy with the finish and would highly recommend!
28 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you, IB, for your wonderful review!
We’re delighted to hear that you were happy with your new windows and the service you received from Frontier Windows. Keeping our customers informed throughout the process and ensuring a clean, tidy installation are priorities for us, so it’s great to know our team delivered on both.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new windows for many years to come.
Kind regards,
The Frontier Windows Team
Very competitive in price, quality & workmanship
This company was the best in price & actually there product is just as good as the others if not better. I had over 6 different companies. I did my due diligence so glad.
Great bunch of lads that fitted the windows & doors. Respected the property. Kept it clean, finish is perfect. This company from start to finish 👌🏼. 1st the sales man to the point no time wasting, not like all the others 1hrs later going through the same thing 10 times. Surveyors again went through everything, even advised what would work better. Perfect. Finally the fitter, great. I would 100% recommend this
company.
7 juin 2026
Avis spontané
Réponse de Frontier Windows
Thank you, Jitesh, for such a detailed and fantastic review!
We’re delighted to hear that after comparing multiple companies and carrying out your due diligence, you chose Frontier Windows and were pleased with the quality of our products, workmanship, and service. It’s especially rewarding to know that every stage of your journey with us—from the initial consultation and survey through to the installation—met your expectations.
We’ll be sure to pass your kind comments on to our sales team, surveyors, and installers. Our team takes great pride in providing honest advice, respecting our customers’ homes, and delivering a high-quality finish, so your feedback means a great deal to us.
Thank you for your recommendation and for placing your trust in Frontier Windows. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
The Frontier Windows Team
New windows
We’ve requested work for 5 sash windows. We couldn’t be happier with the results. The works coming in to install were quick and clean. Would recommend if you need windows customer service and the all around services was fantastic
4 juin 2026
Avis spontané
Réponse de Frontier Windows
Thank you, Jack, for your wonderful review!
We’re delighted to hear that you’re so pleased with your new sash windows and the overall experience with Frontier Windows. It’s great to know that our installation team worked efficiently and kept everything clean and tidy throughout the process.
We’re also pleased that our customer service and support met your expectations from start to finish. Providing a smooth, professional experience alongside high-quality products is something we take great pride in.
Thank you for your recommendation and for choosing Frontier Windows. We hope you enjoy your new sash windows for many years to come.
Kind regards,
The Frontier Windows Team
Very good customer service
Very good customer service. Great team. Danny the head fitter I found quite pleasant. My windows look outstanding. They cleaned after my window installation👌🏾👌🏾Thank you Frontier windows
31 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you for your fantastic review!
We’re delighted to hear that you had such a positive experience with Frontier Windows. It’s wonderful to know that you’re pleased with your new windows and that they look outstanding.
We’ll be sure to pass your kind comments on to Danny and the installation team. They take great pride in delivering high-quality workmanship while ensuring customers feel comfortable throughout the installation process. We’re also pleased that the team’s attention to cleanliness and customer service stood out to you.
Thank you for choosing Frontier Windows and for taking the time to share your experience. We hope you enjoy your new windows for many years to come.
Kind regards,
The Frontier Windows Team
No customer service
No customer service. We had new windows and doors from Frontier windows. The kitchen door could not lock properly as it needed alignment. It cannot lock at the moment, and this is dangerous for the house. It more than a month that I am trying to contact them, but they do not respond despite all emails and messages. The installation was done two months ago and if I call another technician, I will lose the guarantee. Stay away!!!
22/6/2026. Nothing really happened. Just a phone call with promising that someone was going to come. Their concern was to delete the review.
Amazingly bad service.
21 avril 2026
Avis spontané
Réponse de Frontier Windows
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration.
We would like to clarify that the issue you reported has now been attended to and resolved. We have also been attempting to contact you urgently to discuss the matter further and ensure everything is to your satisfaction.
Please could you contact us at sales@frontierwindows.co.uk at your earliest convenience so that we can assist you further and address any remaining concerns you may have.
Customer satisfaction is extremely important to us, and we would welcome the opportunity to speak with you directly.
Kind regards,
The Frontier Windows Team
Job done to perfection
Frontier Windows replaced my old kitchen windows. They showed high level of professionalism with good salesmanship and good communication. Job done to perfection. I will recommend to friends and families.
25 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you, Vivat, for your wonderful review!
We’re delighted to hear that you are pleased with your new kitchen windows and the service you received from Frontier Windows. Providing professional advice, clear communication, and high-quality workmanship from start to finish is what we strive for on every project, so it’s fantastic to know we delivered on your expectations.
Your kind words and recommendation mean a great deal to us. We truly appreciate your trust in Frontier Windows and look forward to helping your friends and family should they require our services in the future.
Thank you for choosing Frontier Windows, and we hope you enjoy your new windows for many years to come.
Kind regards,
The Frontier Windows Team
Great service
Great service, very professional and left the area they worked on very tidy and clean
9 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you, Babs, for your kind review!
We’re delighted to hear that you were pleased with the service provided by our team. Professional workmanship and treating our customers’ homes with care are very important to us, so it’s wonderful to know that the team left the work area clean, tidy, and to your satisfaction.
Thank you for choosing Frontier Windows and for taking the time to share your experience. We truly appreciate your support and hope to be of service again in the future.
Kind regards,
The Frontier Windows Team
Very knowledgable installers with…
Very knowledgable installers with customer centric management. Stars indicate level of contentment.
8 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you, Upendra, for your review!
We’re delighted to hear that you found our installers knowledgeable and our management team customer-focused. Providing expert workmanship alongside excellent customer service is something we strive for on every project, so it’s rewarding to know this was reflected in your experience.
We truly appreciate your feedback and your support. Thank you for choosing Frontier Windows, and we hope you enjoy your new windows and doors for many years to come.
Kind regards,
The Frontier Windows Team
I have had many quotes but the one with…
I have had many quotes but the one with Frontier Windows was reasonable and now the window has been fitted the quality is excellent. I must also mention all throughout, the team at Frontier Windows have been amazing.
4 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you, Arsh, for your wonderful review!
We’re delighted to hear that after considering multiple quotes, you chose Frontier Windows and found our pricing competitive and our product quality excellent. It’s especially rewarding to know that you’re pleased with your new window and the service you received throughout the entire process.
We’ll be sure to share your kind comments with the team, who work hard to ensure every customer receives exceptional support from initial enquiry through to installation.
Thank you for choosing Frontier Windows and for taking the time to share your experience. We hope you enjoy your new windows for many years to come.
Kind regards,
The Frontier Windows Team
Excellent customer service from the…
Excellent customer service from the start to finish. Good team . Did a great job overall. Left the house nice and tidy and all rubbish cleared.Awais helped me sort out the finance and was very helpful. Vik was amazing and a great help with the survey and managing the installation. Danny the fitter was great and diamond the 3 day job in two days .
I cannot be any happier.
Thanks so much.
Much appreciated ❤️
2 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you so much for your kind words — it truly means a lot to the whole team!
We’re really pleased to hear you were happy with the service from start to finish and that everything was left clean and tidy as it should be. I’ll be sure to pass on your feedback to Vik, Danny and Awais — they’ll really appreciate the recognition for their hard work and efficiency!
It was my pleasure to help you with the finance side and make the process as smooth as possible for you. We’re delighted you’re happy with the final result — that’s always our goal.
Thanks again for your trust and support ❤️
— Frontier Windows Team
Viks Just been to measure my new…
Viks Just been to measure my new windows up great guy very helpful and explained what will happen when the installation takes place.
1 mai 2026
Avis spontané
Réponse de Frontier Windows
Thank you for your lovely feedback!
We’re really glad to hear Vik made a great impression — he always takes the time to make sure everything is clearly explained and that customers feel confident about the next steps.
We look forward to completing your installation and delivering the same high standard throughout!
— Frontier Windows Team
Excellent price workmanship & great…
Excellent price workmanship & great work ethic
29 avril 2026
Avis spontané
Réponse de Frontier Windows
Thank you for your great feedback!
We’re delighted to hear you were happy with the price, workmanship, and the team’s work ethic — it’s exactly what we strive to deliver on every project.
We really appreciate you taking the time to share your experience!
— Frontier Windows Team
Really pleased with my new windows and…
Really pleased with my new windows and doors. I had gone ahead with another company but Awais from Frontier came in and offered me a better looking product and a more competitive quote. He gave me a lot more information and didn't seem like he was just after my money, but cared about what he was selling. After going ahead with the the surveyor Vik came out and measured everything for up for me, and gave me a lot of suggestions to improve the ventilation and safety in the property. After installation I've realised how much the windows needed changing. Their fitter Robin was here at 9:00 sharp with all the windows and doors, and worked till late to complete the job. They were tidy, professional and efficient. The house is actually cleaner than when they started in the morning. Great team, great service. If anyone is considering them in the Guildford area you are more than welcome to come to my property to see the final product. Id rate them higher if I could.
28 avril 2026
Avis spontané
Réponse de Frontier Windows
Hi William,
Thank you so much for taking the time to leave such a detailed and thoughtful review — it genuinely means a lot to all of us.
We’re especially pleased that you gave us the opportunity after initially choosing another company. It’s great to hear that Awais was able to provide not only a more competitive option, but also the clarity and confidence you needed to make the right decision for your home. We always aim to focus on what’s best for the customer, not just the sale, so your comments really reflect what we stand for.
It’s fantastic to hear that Vik’s survey added value too. His attention to detail and suggestions around ventilation and safety are such an important part of ensuring the final result isn’t just visually appealing, but also practical and long-lasting.
We’ll also be sure to pass your kind words on to Robin — arriving on time, working efficiently, and maintaining a clean and tidy workspace are standards we take seriously, so it’s great to hear that came through so clearly on your installation. Finishing the job to a high standard while leaving your home even cleaner than when we arrived is exactly what we aim for.
Most importantly, we’re delighted that you can already feel the difference your new windows and doors have made. That’s what it’s all about — improving comfort, efficiency, and the overall feel of your home.
Your willingness to recommend us and even offer your home as a reference in the Guildford area is incredibly appreciated — that level of trust means everything to us.
Thank you again for your support, William. If you ever need anything in the future, we’re always here to help.
— Frontier Windows Team
DO NOT RECOMMEND
Update- Thank you for your reply. For clarity the review is not just related to the delay but bigger issue which is the quality of the output and finish which I have set out below. I'd be very happy to provide more information on this.
------
Very disappointing experience. The installation took a lot longer than planned. We got home to a job that had been left unfinished, which once completed, they had to return for remedial works because the finish was so poor.
We were not walked through the external finish before final payment, and only discovered the issues ourselves uneven mortar, messy sealing, cracks, damage and obvious poor patch repairs.
We’ve since had to get an independent contractor to fix quite few issues which has added to our cost.
Communication has been poor throughout, particularly from their main person who oversaw the installation and the response to all of the issues was a £50 voucher.
Their customer service and aftercare is poor and difficult to resolve.
To clarify, the delay itself was not the main issue. The concern is the quality of the finish and the need for multiple visits to reach the current position
Would not recommend this company.
22 février 2026
Avis spontané
Réponse de Frontier Windows
Dear Ms Niva Reitz,
Thank you for your feedback. We’d like to clarify a few points to provide a full and accurate picture.
Firstly, we do apologise that the installation took longer than the initial three-day estimate. This delay was due to an unforeseen family emergency, as our lead fitter had a family member suffer a stroke, which was communicated to you at the time. Despite this, we offered to complete the work the following Monday with an alternative team. However, at your request for the work to be completed sooner, the same fitter returned on Sunday to ensure everything was finished as quickly as possible.
Following completion, a small amount of patchwork was identified and was resolved within three days to our usual standards.
Regarding your request for compensation, we have already offered a £50 goodwill gesture. Your request for £500 relates to external painting; however, as outlined in our terms and discussed prior, we do not carry out painting work. Minor making-good is included, but decoration is not part of our service.
While we always aim to resolve matters amicably, we cannot agree to compensation demands of £500, particularly where they fall outside the scope of our agreed work, and we do not consider it appropriate to make such payments in response to the threat of a negative review.
While we regret the delay caused by exceptional circumstances, we acted promptly to complete and rectify all works. We respect your right to share your experience, but felt it important to present the full context.
Kind regards,
Frontier Windows LTD
Vik and his team are very professional…
Vik and his team are very professional and knowledgeable about their service. I had a great experience and the service was excellent. They were fast, reliable and friendly. I couldn’t recommend them enough
25 avril 2026
Avis spontané
Réponse de Frontier Windows
Hi Jasraj,
Thank you for your kind words and for sharing your experience!
We’re delighted to hear that Vik and the team provided such a professional and knowledgeable service. It’s great to know you found the whole process fast, reliable, and friendly — that’s exactly what we aim to deliver on every project.
Your recommendation really means a lot to us, and we truly appreciate your support.
— Frontier Windows Team
Top quality work!
This is my second time ordering from Frontier Windows, and once again they did not disappoint. I’d previously had my windows done by them, so when I needed a new door, I already knew exactly who to go to.
The whole process was smooth from start to finish. The team fitted the door perfectly- really neat, professional work with great attention to detail. You can tell they take pride in what they do.
I’m genuinely impressed with the quality and service, and at this point, they’ve become my official go-to for windows and doors. Highly recommend Frontier Windows to anyone looking for reliable, top-quality work!
19 avril 2026
Avis spontané
Réponse de Frontier Windows
Thank you so much for coming back to us again — your continued trust really means a lot!
We’re delighted to hear that your second experience lived up to expectations and that you chose us again for your new door. It’s always a great feeling knowing our customers come back with confidence.
It’s fantastic to hear the installation was carried out neatly and professionally, with the attention to detail we pride ourselves on. The team will really appreciate your kind words — they take a lot of pride in delivering high-quality work every time.
We’re especially pleased to have become your go-to for windows and doors — that’s the highest compliment we could receive.
Thank you again for your support and recommendation!
— Frontier Windows Team
The men were very professional and work…
The men were very professional and work very hard . Very tidy and would definitely recommend to anyone .
4 avril 2026
Avis spontané
Réponse de Frontier Windows
Thank you so much for your kind words! We’re really pleased to hear that the team’s professionalism, hard work, and tidiness stood out to you. It means a lot that you’d recommend us, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help!
The Frontier Windows Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.