GAIL's Bakery Avis 

Crouch End - Such a shame as I am a regular. Lately the staff seem unmotivated and miserable- and the facilities are dirty.

Customer service and offering has seriously gone down hiill since they changed to ‘baking in store’ Been going since Gail’s opened, always early morning. Now you can’t get items like pecan crumb until 12pm when could get 8am. Not a lot of choice at 8am bearing in mind opening time. I asked for eggs at 8am and said it would be at least 20 mins away with only 2 other customers sitting in. Said about my experience of not being able to buy a pecan crumb nowadays around 8am, assistant blames the change to baking in house (as they all do). I said well been getting for years, really not good and husband not happy to which she said ‘I’m sure it won’t do him any harm to do without it’ !!!!! Seriously that is rude not even just poor customer service, if I hadn’t been with a friend I wouldn’t have sat in for a coffee and toast!!! Too many other good places to go to put up with that now

Customer Service needs a rethink. I went end of the day to pick up a 2 Good to Go bag. Okay, not a proper customer but still spending money and the Lady dealing with the order couldn’t have been more grumpy. Another customer walked out due to her being so rude and ignoring her. I get it is the end of the day and someone could be having a bad day but this is the second time ordering and it’s the same dreadful customer service.

Really enjoyed it and the staff were lovely

when visiting these bakeries you can be sure of always ,good service,fresh bakery products,this week i visited richmond on Thames, 2 visits Sunday and Monday,I live in bristol and my favorite store is whiteladies road where I beleive staff and management are 100%.
so why am I doing this reiew?,because in this present time we are living its very easy to complain and write a bad review,maybe people are too eager to dismiss something,too expensive ??,all I can say is that I have only once received bad service but the server was new and is no longer there,the food has always been 100% fresh,I have never never had any pastry etc.that was not baked that day,at 76 years old i realise you get what u pay for,for the above reasons I continue to go to Gails,thinking on the fact I know that I'm gonna get the same service and food no matter what store I go in,for all the keyboard warriors just stop a moment ,these guys are on their feet all day,they work hard to please you,its their job ,enjoy the coffee and eats,if its too expensive go to Greg's and sit in your car,it will be cheaper maybe but dont u deserve a nice experience because that's what Gails is ,take the children pull up a chair and relax.(no i do not work or am affiliated to gails)

Beckenham - tea mugs not properly washed with tea stains on both inside and outside the mugs. Ham and cheese croissant - ham so dry it stuck in your throat - avoid this place like the plague

We visited the Southbank Gail branch and I have never been so disappointed.
The vibes in the bakery are lovely, however, the allergen practices within the bakery are clearly not at standard. Nutty based products being in the same case as other non allergen foods and the topping of said pastries all over the others. We tried to order an oat turmeric latte to which we got told they cannot do. I then asked for a normal turmeric latte and the staff responded with an attitude “I just said we can’t do that one” which I found very rude and unwelcoming.

Gail's @ neo bankside is no good... Nepalese barista serving was very rude & being too smart !! The cashier lady wanted to charge me for stuff which we were not going to order, just enquiring about it !!

Gail's @ worthing was not clean at all .... omg the crockery wasn't washed properly !! Why ??

Gail's @ waitrose Canary wharf the staff is super sweet ❤️

Bought a small round carrot cake (which was lovely) and a small latte in the Hitchin branch - £13.50 !!!!!! To top it all my experience was capped by a screaming kid all the way through.

Just paid £8 for two slices of toast with (very small bit) of salmon on the side. Complete rip off. In no way was this worth the money!

Not value for money! Ordered the pastrami Rachel sandwich on Deliveroo from the Gail’s bakery in Crystal Palace. £9.20 for a sandwich that’s 8cm wide and 16cm long! Very disappointing.

I met a friend for a coffee here . I see myself often now with great coffee and lovely staff welcoming.

Thank you Lewis for a superb customer care. No questions asked when a refund requested in a hot day for a funny looking milk. Little I knew it was the way milk is treated. While I was gathering words to apologize a commplementary coffee with amazing smile made my day😊

Tasty food great costumer service and appropriate prices

Excellent food

was very disappointed by what I witnessed during my visit to Gail's. Staff were preparing and handling ready-to-eat food with their bare hands and were not wearing gloves, despite serving food directly to customers.
In the current environment, customers expect high standards of food hygiene and food safety. Seeing food being assembled without gloves or any visible hand hygiene measures was concerning and did not inspire confidence.
For a premium bakery that charges premium prices, I would expect much stricter hygiene practices and better attention to food handling procedures. Food safety should always be a top priority.

There’s bad fast food, there’s overpriced pretentious food, and then there’s GAIL’s — that somehow manages to combine both while wrapping it all up in brown paper bags and faux-posh branding. After seeing the recent negative news coverage about one of their sandwiches containing a staggering 6.88 grams of salt — well above the recommended daily intake in a single sandwich — I genuinely don’t understand how anyone can defend this nonsense anymore.

This is the kind of place that shows itself as wholesome, fresh and artisan. You walk in expecting quality ingredients and some level of care for what people are actually consuming. Instead, apparently you’re getting a sodium grenade disguised as lunch. 6.88 grams of salt? That’s not a sandwich — that’s a dare.

What makes it even worse is the smug image these kinds of chains love to cultivate. The rustic shelves. The minimalist chalkboard signs. The sourdough obsession. The £8 sandwiches served like they were handcrafted by monks in the Alps. Meanwhile your blood pressure is preparing for lift-off halfway through your ciabatta.

And let’s be honest — GAIL’s has always felt massively overhyped. The queues spilling out the door make it look like they’re handing out gold bars instead of dry pastries and aggressively average coffee. People act like it’s the second coming of baking when most of the food is style over substance. Expensive bread, tiny portions, and now apparently enough salt to mummify a horse.

If a single sandwich can casually obliterate the daily salt recommendation, what exactly is going on in the rest of the menu?

Personally, I’ll be staying well clear of GAIL’s. I’d quite like my internal organs to remain operational beyond middle age. If I’m paying premium prices for food marketed as high quality, I expect better than something nutritionally comparable to licking the Dead Sea through a paper straw.

Maybe instead of opening another trendy branch every five minutes, GAIL’s should focus on not turning lunch into a cardiovascular side quest.

A Salt Factory pretending to be a bakery. It's one sandwich away from a blood pressure monitor.

Staff doesn’t know what they are selling, I asked for a white bread and received good earth bread which is 100% wholemeal and certainly wasn’t fresh.
2 stars for both - staff and bread quality.

I buy pretty often at this Gail’s and the seed crackers are my favourite. Last evening I bought seed crackers which tasted funny so I came back to the store to return it instead of being warm and understanding the employees started to question me about if I have receipt they thought I am some charity case. The guy at the counter was saying they give away free stuff and for same reason they cannot exchange it even after showing my bank transactions which clearly showed Gail’s on it. If I was a white person I would probably be not questioned the same way or assumed if I got free stuff. Such a bad service and I don’t think I will ever buy anything from this place ever again. The worst morning experience. You need to train your staff to be more compassionate empathetic towards all races. I also decided not to take a fresh piece because of the experience and looking down on me.

This review is just for the last product with mushrooms and talleggio.... it's very expensive and this Italian cheese, what it's amazing- I am Italian- not exist...and fir that this product is dry and expensive...so put more talleggio it should be creamier and more balanced and it would be better to use porcini mushrooms