GAIL's Bakery Avis 

As with most reviews it seems, Gail’s has been a pretty poor experience in customer service. I would frequently go to Gail’s in Woking during the colder months and get multiple items of food/coffee and work. I constantly found the place to be cold to the point where my fingers went numb as the doors were always open. At one point I asked one of the staff politely if they would mind closing the door (0 degrees outside mind you) as I was extremely cold. Her response was extremely rude and snappy. She said she had “just” turned the heating on ( heater was set above the open door and she expected this to change the temperature at the back of the space). Very rude staff and freezing in the winter. I also found the coffee sub par and the meals were often cold and not great. I stopped ordering the hot food and stuck to the odd pastries. However I won’t be going back.

Really rude staff on the kings street in Manchester. Stood in a queue for 20 minutes today only for the woman to skip me while looking at me knowing I’m waiting for her to take my order. I did mention that she’s skipped me but she continued to ignore me and take the person behind me’s order. I’ve been a loyal customer to Gail’s and tend to spend £12 three to four times a week but this has happened twice now. So will not go back.

Test was so boons, 9marker on you guys on exanding or something. im cool with that but i was promised a known business like popeyes or co-op you guys are to niche
- big k

I highly recommend this location .The new drinks they’ve been so good and the taste is really lovely.I highly recommend the tiramisu cold brew.

Terrible service, I felt really unwelcome and not from one of the 2 persons of the stuff but both of them.
Also poor cleaning especially in the toilet.

Scones were ok, but far too big/thick and very small portion of clotted cream and jam. Tea was the only real good thing and a nice big pot. The star goes to the tea.

Went in today to the Marlborough store.
After ordering I was told they don't accept cash. I had to leave my purchases.
Perhaps a note on the door or inform customers at the counter this is their policy.

Gail’s is very expensive which means you expect to receive high quality products but unfortunately I had a terrible experience. I paid almost 4.5£ for my bakery and I haven’t noticed in the shop but when I came back home and opened it I noticed that they gave the burned one which is absolutely inedible. Zero customer service

Bought a plaited challa in Reading at14:30 yesterday (17/04/26).

Went home to try it. Very dry and crumbly.

Rubbish company their always funny about giving you a job and unpleasant customer service

I you want a really dreadful cup of "coffee" at the top end of the pricing curve, youll find it at gails. Milky, creamy, no taste or smell of coffee, at nearly £4 a pop! In a small coffee cup with no handle, served luke "johnson" warm, so you dont stay too long. I make much better coffee at home for 60p a shot. When we last asked for a slice of lemon drizzle at guildford, we were informed that we had to buy the whole cake! Its a joke. Avoid at all costs.

My mum visited from Germany and ordered two coffees and a muffin, but was told it was card payment only...she apologised that she could not pay and wanted to leave, when manager Sarah came over and offered her the goods free of charge! My mom spoke about Sarah's kindness all day xxx

The price alone was outrageous but the service was a disgrace: placed my order and waited for the coffee maker to finish a casual conversation with someone before being prompted by the person who took my order. Average coffee and average croissant. First and last time at Gail's.

I have visited a number of Gail's bakeries. Yesterday I was in Lewes. Their chai latte and cinnamon buns are delicious! The girl on the till spent ages helping me install the App. She was so patient and helpful. Other customers were not kept waiting as another member if staff stepped in to serve them. Amazing food and staff.

I am staying in Witney for work reasons ans stumbled across Gail’s
I have never heard of them before , and what a revelation!!!!
Every day I somehow find myself there in front of the counter , choosing breakfast , dinner and evening meals
I am only here for five weeks and am already thinking how i am going to miss it
The staff are amazing , really nice and chatty and happy to help
All in all have had the best service and great food

GAILS Bakery Wanstead what a total unclean seating area not clean bits of crumbs on seating and tables no where to sit at busy time had to climb 3 lots of stairs only to be told this area is close no sign at foot of stairs to say it was closing or closed just not good enough tea was OK though.

Love the vibe of this cafe, bright spacious and unbeatable location. This is now my favourite hangout on Sunday morning with my dog. The service provided Tuyen was amazing!

What's happened to Gails Ciabatta ??!!! New one is heavy and hard. Just terrible. Very dissatisfied!

Visited today , 4th April ( Bank Holiday ) about 2pm. The shop was not busy when we arrived. Sat outside , tables were dirty, the customers whom sat at the adjoining table asked a member of staff to clean their table, one would assume this was an opportujity to clean the remaining 3 empty & dirty tables .
This was not the case. Nor was there any offer to wipe the table we were seated at. My wife then decided to have a second coffee.
When I walked back in the shop there was a family of 4, 2 adults & 2 minors at the cake display in conversation with a member of staff.
I approached the counter where another member of staff was standing ( not serving, not carrying out any task )
The young lady ignored me, mumbled some words to her coleague and walked away from the serving area.
Her colleague whom had by now served the family with their cakes and one assumes was about to get their drinks stopped in front of me and ( I kid you not ) asked me " are you looking for something "
I asked for a coffee and she informed me I should be behind the 4 / 5 people whom had now arrived in the shop .
The first guy standing there even stated I was waiting at the counter when he entered the premises.
The young lady was not remotely interested.
If as a company Gail's feel employing young people with limited ability to speak English is the way forward , Good Luck with that.
I have visited Gail's in London many times.
Branches that are very busy for long periods of times on a daily basis.
The staff are courteous, efficient and helpful.
The two young ladies working in Horsham at 2pm today were unfriendly, rude and contributed to one of the worst customer service experiences I ever experienced anywhere in Horsham.

Best service ever in the Bracknell store. The server was so polite and sweet.

Gail’s in East Dulwich…. So moody?!
Such a bad energy in there. Lighten up!