GAIL's Bakery Avis 

Summertown Gail’s in Oxford is great. Go there most weekends to buy croissants from our favourite waitress Hong (Serial Chiller)!!😉

This review is for Gail’s bakery in Bath. The waitstaff was rude and racist. The drink mocha was served with spoilt milk and no chocolate. The food served was incomplete and missing components specified in The description. (Avocado on sourdough toast was missing coriander and cress salad). The food is underwhelming compared to other Gail’s(Oxford or London)

What is wrong with the world? I rated 2 because it’s edible. But £4.20 for an almond croissant how is that acceptable? Well it would be if it tasted out of this world but it does not. At all.
And then today I thought I’d also try their madeleines. They were barely risen and dense. And where was the lemon zest flavour included in the £1.40?
We are being screwed.

Had walked past earlier and it looked busy and popular so decided to stop for a cuppa a bit later.
Wish I hadn't bothered and had walked to one down the road.
Staff seem totally indifferent, tables not cleared plus very noisy.
My lemon and ginger tea was lukewarm and insipid.
VERY DISAPPOINTING

They always cancel the order last minute. Very disappointed

90 % of the time, they cancel the order

I’ve been a loyal customer of Gail’s for many years but from this day forward I will stop buying my bakery from there. The customer service is shocking & it puts me off going into their shops. Today was the final straw after being ignored twice & two other customers being served before me, I was then asked to move out of the way!
I gave 2 stars as I do like their bread offering!
📍 Gail’s Spitalfields

Their shop/bakery in Soho has a nice view from the outside, but once you step inside, it is completely the opposite (the atmosphere). I took my mother and a friend who came to visit London for the day yesterday, and we spent around £20 to £25 there because I wanted them to have a lovely time in London. Unfortunately, the staff were very unpleasant, and the food wasn’t the best either.

The coffee was so hot that it took my mother 45 minutes to finish it. You could tell the barista did that on purpose, as he seemed unhappy to be working there, judging by his unfriendly expression. I wish I could get my money back, or at least be invited back for a better experience.

Quite disappointing!

Over rated Over priced and no customer service skills. Awful coffee. Never going back.

Absolutely amazing staff so very welcoming and friendly great atmosphere and the food is delicious

South Woodford. Expensive, pretentious, uncomfortable chairs, heating cranked up far too high - and they won't accept cash. Avoid.

A Shop that Refuses Legal Tender. Once legal tender is refused, I refuse to ever enter any of their venues again. Simple as that. Scruffy, dirty and a place to avoid.

I use gales bakery on a regular basis on my way to work and I absolutely love all the staff they are very helpful and always have a big smile on their face which makes my day easier

I visited this Bakery before my flight -how very friendly-Devine was very attentive friendly and certainly lives up to her name.
Excellent customer service and I wish everyone was like her so happy and friendly.

I absolutely love all Gail’s upmarket café’s. Their coffee is the best. Better than the usual high street chain ones. Gail’s is quality every time & you may pay a little extra but it is the very best. Their brown seeded sourdough can’t be beaten. This is the only bread we eat in our household.
The staff in all the branches I’ve been in, have been so friendly, professional & very helpful indeed but one in particular branch in Highgate, North London, the manageress Katie, went that extra mile & with that I thank her so much. If you haven’t been in one, then you must☯️

I've been coming to the RADLETT branch since they opened. Excellent service. I am a regular customer
The team tries to recall your name and preferences and are very helpful and friendly. The drinks and bakery side provide a wide choice mostly made in-house. Recommend it.

The tea was insipid and over-priced. Moreover, despite it being an hour-and-three-quarters before closing, it was made in a take away cup. When I queried this, I was told it was because it was 'nearly closing time and we need to get stuff washed up'. I was not warned about this. If I had been, I would have gone elsewhere as it is a terrible waste of resources caused by sheer laziness.

I visited the GAIL's in Covent Garden (Long Acre) and was shocked by the lack of value. I paid £4.50 for a coffee that was served in a tiny, handleless cup that was barely a few sips. To make matters worse, I wasn't even offered a choice of sizes, the staff just charged me a premium price for the smallest possible portion.

When a shop combines high prices with a total lack of transparency and an unfriendly vibe, it feels less like a bakery and more like a tourist trap. This "luxury" pricing doesn't match the service or the product. It’s a complete waste of money, and given the exclusionary atmosphere I felt, I definitely won’t be back. Save your money and go to one of the many independent shops nearby that actually value their customers. NEVER AGAIN!

Gatwick Airport - I often stop by,to get some bread. Same as today just after 7:30 PM on my way back from work and the staff never disappoints. Today was no exception — guys were super friendly and helpful, as always. I didn't catch any names as they were quite busy, but a big shout out to them♥️