I ordered a lemon tree and strawberries + strawberry planter as a present with birthday money I had received. The order left the nursery ok but unfortunately inpost never delivered it. I complained to... Voir plus
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Lisez les avis des autres
I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Voir plus
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turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Voir plus
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Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Coordonnées de contact
Royaume-Uni
- gardeningdirect.co.uk
4,2
Bien
25 k avis
Demande des avis aux clients
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Delivery was prompt and packaged well.
Delivery was prompt and packaged well.
I have had the hanging baskets two weeks now and they are looking fresh and lovely.
2 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your delivery was prompt and well-packaged. It's wonderful that your hanging baskets are looking fresh and lovely after two weeks!
Kind regards,
Gardening Direct Customer Service
Great delivery as always good quality plants
Prompt delivery always quality plants and leaves where asked
8 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear about your prompt delivery and the consistent quality of our plants! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
I’ve been a customer of garden direct…five stars
I’ve been a customer of garden direct and have had excellent results always apart from once , I contacted them and it was sorted straight away
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so happy to hear about your consistently excellent experiences with us! We truly appreciate you highlighting how quickly we resolved the one issue you encountered. Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
WONDERFUL
I purchased 4 ready made hanging baskets from Gardening Direct - they are Superb Quality, arrived quickly in Excellent Condition extremely well packaged, all of which is recyclable
7 juillet 2026
Réponse de Gardening Direct
Hello,
We're delighted to hear that your hanging baskets were of superb quality and arrived quickly in excellent condition. It's wonderful to know that our packaging was effective and recyclable. Thank you for sharing your positive experience!
Kind regards,
Gardening Direct Customer Service
One basket was fine and the flowers…
One basket was fine and the flowers were ok. Some had broken off which is to be expected in transit. It is very pretty and thriving.
However the other was awful. The plants were broken off by the stems and this left the basket with a big gap in the middle with no foliage or flowers. Lots of flower heads were broken off-farm more than the other basket.
The packaging was very tight over the baskets and I think this is maybe why there was so much damage. It was not due to delivery handling. The bad basket was so tightly packed that we had to cut the outer box, then the packaging to get it out. It is taking a long time to fill out and looks very spindly compared to the other.
A real shame but I had to keep them as we had visitors coming and wanted baskets up ready. I think more care needs to be taken with putting plants into the outer boxes. It’s sad to see beautiful flowers killed like this.
8 juillet 2026
Réponse de Gardening Direct
Hello,
Thank you for sharing your detailed feedback regarding your recent order. We are truly sorry to learn that one of your hanging baskets arrived in such a damaged condition, especially with the broken stems and missing foliage, which clearly impacted its appearance. We understand your disappointment, particularly as you had visitors arriving. We appreciate you bringing the packaging concerns to our attention; we are reviewing our packing procedures to prevent similar issues with tightness and potential damage during transit. Your insights are valuable as we work to ensure our plants arrive in perfect condition.
Kind regards,
Gardening Direct Customer Service
AS ALWAYS EXCELLENT FIRST CLASS SERVICE…
AS ALWAYS EXCELLENT FIRST CLASS SERVICE AND PLANTS THANK YOU.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased you received excellent first-class service and plants! Thank you for your kind words and positive feedback.
Kind regards,
Gardening Direct Customer Service
Really good value & quality Of the…
Really good value & quality Of the plants I received, my hanging baskets and pots are " absolutely blooming " lots of compliments from my neighbors, thank you gardening direct.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're absolutely thrilled to hear that your plants are blooming beautifully and that you're receiving so many compliments from your neighbors! It's wonderful to know you found great value and quality.
Kind regards,
Gardening Direct Customer Service
Excellent value and beautiful flowers…
Excellent value and beautiful flowers will definitely use this company again
8 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear you found excellent value and beautiful flowers! We truly appreciate your wonderful feedback and look forward to serving you again.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're so happy to hear that your first-class plants were delivered on time! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're so pleased to hear that you received very good quality plants and that they were well packaged! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Plants arrived in good condition.
8 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your plants arrived in good condition! We truly appreciate you taking the time to share your positive experience.
Kind regards,
Gardening Direct Customer Service
could easily have been so much better
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response.
A further response which may or may not have been AI offered refund or replacement. I refused either & suggested that they might like to surprise me - they haven't, but have acknowledged that packaging in my case was an issue but didn't give any indication of an intention to improve or review it.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We are truly sorry to hear about the condition of your delivery and the issues you experienced with our packaging. We understand your frustration with the initial responses and the lack of a clear resolution regarding packaging improvements. We appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Out of 8 baskets recd 2 all plants were…
Out of 8 baskets recd 2 all plants were wilted and have now collapsed and died in the other six one verity of plant has also collapsed.
I have checked one basket for grubs but no sign, I have therefore used some of the compost to pot up agapanthus as a test to check for contamination
Compost was moist on arrival.
8 juillet 2026
Réponse de Gardening Direct
Hello,
We are truly sorry to hear that a significant number of your plants arrived wilted and have since perished. It's very concerning that you've experienced such widespread plant collapse, and we appreciate you checking for grubs and testing the compost for contamination.
Kind regards,
Gardening Direct Customer Service
Excellent packing
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Well done packaging department and Yodel (or whatever they call themselves now).
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're sorry to hear the plants arrived in a battered condition initially. We're delighted they have recovered well and are looking happy now. Thank you for your patience and positive feedback!
Kind regards,
Gardening Direct Customer Service
Plants arrived in a rotten state half…
Plants arrived in a rotten state half the plants were totally mouldy
8 juillet 2026
Réponse de Gardening Direct
Hello,
We are so sorry to hear that your plants arrived in such poor condition, with many of them moldy. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Great products (very happily received…
Great products (very happily received as a gift). Was delivered when stated. All-round good service.
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're delighted to hear that you were pleased with the products you received as a gift and that the delivery was on time. Thank you for acknowledging our good service!
Kind regards,
Gardening Direct Customer Service
delivered on time
delivered on time, great quality plant sent, just waiting for the flowers
8 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased your plant was delivered on time and is of great quality. We hope you enjoy the beautiful flowers when they bloom!
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Gardening Direct give a very good…
Gardening Direct give a very good service. I have been using them for years. A couple of problems this year is the delivery. The plants were left in the the sun all day as I did not know they were there, the plants were not healthy and struggled. I did not contact Gardening Direct about this problem.
Another problem, the plants were not packed well and some snapped. I was fully compensated with a written apology.
30 juin 2026
Réponse de Gardening Direct
Hello,
Thank you for your long-standing loyalty and for sharing your recent experiences. We are truly sorry to hear about the delivery issues, especially that some plants were left in the sun and struggled. We also regret that some plants were damaged due to packing. We appreciate you bringing these concerns to our attention.
Kind regards,
Gardening Direct Customer Service
Nice healthy plants.
7 juillet 2026
Réponse de Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
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