Plants arrived very healthy and a sensible size to grow in their new environment. They were well packaged. Gardening Direct do not offer an enormous range of plants, but in my experience what they... Voir plus
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Lisez les avis des autres
Ordered 6 oleander plants from Gardening Direct. I was concerned due the extreme heat we have been having the condition they would arrive. However, I needn’t have worried they were excellently packe... Voir plus
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I have bought pre-planted hanging baskets from this company a few times and they are simply beautiful. I bought two this year and was lucky to get them at the sale price and they are beautiful. I wo... Voir plus
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The Agastache when received were not only rather small for the discounted price (let alone the original price) they were so severely heat damaged that they will probably not survive. The positive side... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Coordonnées de contact
Royaume-Uni
- gardeningdirect.co.uk
4,2
Bien
25 k avis
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Great supplier…
I have bought my plants from you for quite some years and have always been happy with them. Keep up the good work
13 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear you've been a loyal customer for years and have always been happy with your plants. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
When things don't quite go to plan
I ordered a lemon tree and strawberries + strawberry planter as a present with birthday money I had received. The order left the nursery ok but unfortunately inpost never delivered it. I complained to them and was met with a very rude response. I next complained to garden direct who literally bent over backwards to put things right. I didn't get my strawberries as by then they were out of stock unfortunately but received compensation Everything else arrived asap free of charge. The thing is things can go wrong it's annoying but that's life it happens. What really matters though is how you deal with the problem that's what's important. I was really impressed with the speed and efficiency that Gardening Direct responded to my problem and did everything possible to put it right. So thank you for that and I won't hesitate to purchase other items I require in the future.
7 juillet 2026
Réponse de Gardening Direct
Hello,
We are truly grateful for your kind words and for acknowledging our efforts to resolve the issue with your order. It means a great deal to us that you recognize our commitment to customer satisfaction, especially when unforeseen problems arise. We understand how frustrating it can be when a delivery doesn't go as planned, and we are genuinely sorry that your initial experience was less than ideal. We are pleased that we were able to rectify the situation for you, even though we couldn't provide the strawberries due to stock limitations. We look forward to assisting you with future purchases.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're so happy to hear you're pleased with your plants and our speedy delivery! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your plants are fresh and thriving! Thank you for sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Good Communications with Gardening Direct.
I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery.
Unfortunately the plants were in transit over the hot the weekend and needed a fair amount of t.l.c. but most of them have picked up and are now looking good! The jasmine and buddlia arrived in good shape however and have done very well.
3 juillet 2026
Réponse de Gardening Direct
Hello,
We are truly glad to hear that our representative was able to provide you with quick and accurate information regarding your order. We appreciate you letting us know that the jasmine and buddleia arrived in good condition. We understand your concern about the plants being in transit over the hot weekend and needing extra care, and we are pleased they have since recovered and are looking good. Thank you for your valuable feedback.
Kind regards,
Gardening Direct Customer Service
Unrivalled plant experts
First class outfit the quality of the plants is frankly outstanding.
The prices are highly competitive and delivery is excellent
8 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear you consider us a first-class outfit and that the quality of our plants is outstanding! It's wonderful that you also find our prices competitive and our delivery excellent.
Kind regards,
Gardening Direct Customer Service
Packaging is the best
Packaging is the best. Everything I sent for arrived in semi good condition. I always think, as long as there is root it will survive and they did. Thanks
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're delighted to hear that our packaging ensured your plants arrived in good condition. We appreciate your confidence in our plants' ability to thrive, and we're so glad they did!
Kind regards,
Gardening Direct Customer Service
Quite disappointing on arrival
Quite disappointing, plants that actually arrive are much smaller than what is shown on the web site.
4 mai 2026
Réponse de Gardening Direct
Hello,
We're truly sorry to hear that the plants you received were smaller than expected. We understand your disappointment and appreciate you bringing this to our attention. We are always working to accurately represent our products.
Kind regards,
Gardening Direct Customer Service
Didn't meet order
Didn't meet order. 4 of the hanging baskets unavailable. Nobody notified me. Very disappointing.
9 juillet 2026
Réponse de Gardening Direct
Hello,
We sincerely apologize that your order was incomplete and that we failed to inform you about the unavailable hanging baskets. We are reviewing our notification process.
Kind regards,
Gardening Direct Customer Service
I regretted that I bought 4 hanging…
I regretted that I bought 4 hanging baskets plants from you ,when delivery arrived there were only 2 delivered and I had to phone to inquire where were the missing ones ,and I was told they were sold out ,and I was sent something which I didn’t order ,I would have rather have had a refund not something I didn’t order ,personally it was a nightmare experience…..
2 juillet 2026
Réponse de Gardening Direct
Hello,
We are truly sorry to hear about the issues with your order of hanging basket plants. We understand your frustration with receiving an incomplete order and then a substitute you didn't want. We regret that this was such a nightmare experience for you.
Kind regards,
Gardening Direct Customer Service
Brilliant service unfortunately one…
Brilliant service unfortunately one plant was not so healthy and did not survive a week but would still use again and would still recommend as the weather lately has been excessively hot so presume that’s the reason for the one.
Excellent service kept informed all the way through brilliant
2 juillet 2026
Réponse de Gardening Direct
Hello,
Thank you for your kind words about our service! We are truly sorry to hear that one of your plants didn't thrive, especially given the recent hot weather. We appreciate your understanding and continued support.
Kind regards,
Gardening Direct Customer Service
The pampas pods came tailored packed…
The pampas pods came tailored packed perfectly pods are nicely setting in and showing signs of growth
Very pleased
Thank you all Alan
9 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear your pampas pods were perfectly packed and are showing signs of growth! It's wonderful that you're very pleased.
Kind regards,
Gardening Direct Customer Service
Begonias
Although hanging baskets were reduced end of season they are a picture in my garden
2 juillet 2026
Réponse de Gardening Direct
Hello,
We're so happy to hear that our hanging baskets are bringing such beauty to your garden! We appreciate your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
The hanging baskets and flowers I…
The hanging baskets and flowers I ordered are beautiful 🤩
2 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear that the hanging baskets and flowers you ordered are beautiful! We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Réponse de Gardening Direct
Hello,
We are truly sorry to hear that the plant arrived in such poor condition. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Delivery was prompt and packaged well.
Delivery was prompt and packaged well.
I have had the hanging baskets two weeks now and they are looking fresh and lovely.
2 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear that your delivery was prompt and well-packaged. It's wonderful that your hanging baskets are looking fresh and lovely after two weeks!
Kind regards,
Gardening Direct Customer Service
Great delivery as always good quality plants
Prompt delivery always quality plants and leaves where asked
8 juillet 2026
Réponse de Gardening Direct
Hello,
We're so pleased to hear about your prompt delivery and the consistent quality of our plants! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
I’ve been a customer of garden direct…five stars
I’ve been a customer of garden direct and have had excellent results always apart from once , I contacted them and it was sorted straight away
1 juillet 2026
Réponse de Gardening Direct
Hello,
We're so happy to hear about your consistently excellent experiences with us! We truly appreciate you highlighting how quickly we resolved the one issue you encountered. Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
WONDERFUL
I purchased 4 ready made hanging baskets from Gardening Direct - they are Superb Quality, arrived quickly in Excellent Condition extremely well packaged, all of which is recyclable
7 juillet 2026
Réponse de Gardening Direct
Hello,
We're delighted to hear that your hanging baskets were of superb quality and arrived quickly in excellent condition. It's wonderful to know that our packaging was effective and recyclable. Thank you for sharing your positive experience!
Kind regards,
Gardening Direct Customer Service
One basket was fine and the flowers…
One basket was fine and the flowers were ok. Some had broken off which is to be expected in transit. It is very pretty and thriving.
However the other was awful. The plants were broken off by the stems and this left the basket with a big gap in the middle with no foliage or flowers. Lots of flower heads were broken off-farm more than the other basket.
The packaging was very tight over the baskets and I think this is maybe why there was so much damage. It was not due to delivery handling. The bad basket was so tightly packed that we had to cut the outer box, then the packaging to get it out. It is taking a long time to fill out and looks very spindly compared to the other.
A real shame but I had to keep them as we had visitors coming and wanted baskets up ready. I think more care needs to be taken with putting plants into the outer boxes. It’s sad to see beautiful flowers killed like this.
8 juillet 2026
Réponse de Gardening Direct
Hello,
Thank you for sharing your detailed feedback regarding your recent order. We are truly sorry to learn that one of your hanging baskets arrived in such a damaged condition, especially with the broken stems and missing foliage, which clearly impacted its appearance. We understand your disappointment, particularly as you had visitors arriving. We appreciate you bringing the packaging concerns to our attention; we are reviewing our packing procedures to prevent similar issues with tightness and potential damage during transit. Your insights are valuable as we work to ensure our plants arrive in perfect condition.
Kind regards,
Gardening Direct Customer Service
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