Very happy with the product and the trellises look great as a bit of extra height on top of some short fences. They are super well made and look like they'll last a very long time. The only slight dow... Voir plus
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Highly recommend! The quality of the products is excellent and exactly what I was looking for for my project. I liked that they offer the option to have the trellis pre-painted. I chose not to have mi... Voir plus
L'entreprise a répondu
Amazing service from the onset. Paula has been amazing and the quality of panel Pete’s wood is exceptional! We couldn’t be happier 🥰
L'entreprise a répondu
Panels arrived ok but one panel was split and damaged at the corner and the contractor had to glue and cramp it securely, wasn’t worth returning the panel due to the cost which I would have to pay for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Coordonnées de contact
355a Old Road, CO15 3RQ, Clacton-on-Sea, Royaume-Uni
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Excellent communication, lovely product
Excellent communication, service & delivery from the outset. Delighted with my order to size privacy panels.
I intend to purchase other products now going forward with my project
4 juillet 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the positive review.
after a previouse order last year where…
after a previouse order last year where the quality was decent i purchaced more this year for the otherside of the garden unfortunately this time it looked like the person building them didnt give a ####! staples sticking out, built wonky rough patches, will try somewhere else next time. On the plus side this time they come with some touch up paint.
3 mai 2023
Réponse de The Garden Trellis Company
I am sorry to hear you are unhappy with your purchase. I cannot see that you have contacted us about the issues you have with the panels so we have not had the opportunity to see what the issue is and try and resolve this for you. We would always want our customers to be happy with their purchase and would encourage them to contact us if they are not satisfied.
Very easy to order and received my…
Very easy to order and received my fence very quickly even though it was made to measure. The delivery driver was great phoned me to say he is coming and delivered the fence with great care.
1 mai 2023
Réponse de The Garden Trellis Company
We are happy to hear you are pleased. Thank you for the top review!
Excellent quality fencing
Excellent quality fencing, easy to order and helpful customer service
1 juillet 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the positive review!
Excellent customer service from start…
Excellent customer service from start to finish. Brilliant delivery team who took care over the delivery and kept in touch on their eta. Clear communication throughout from all teams and to top it all the product is excellent! Highly recommend and would use again.
1 juin 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for taking the time to give us a top review!
Perfect dimensions
The trellises had the exact specified dimensions, we put them up on our balcony and we are very happy with them.
Why not 5 stars:
- the wood looked a bit weathered (almost a little mossy?) and one of the beams was splintered
- the deliverers did not help get them upstairs where we live, so I had to carry them up 5 flights of stairs by myself one by one. To be fair, this company are not alone in offering an imperfect delivery experience.
10 mai 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for your review. I am sorry to hear that you were unhappy with your products. Unfortunately as you have not provided an order number or your name I am unable to look into this for you to see if you have already contacted us, however I suspect that the 'mossy' appearance you are referring to is the green of the tanalising which will weather down once exposed to UV in your garden. We do refer to this in our T&C's.
We make every effort to ensure customers are made aware of our delivery policy prior to ordering, and state in multiple places that we only offer a kerbside delivery, although our drivers are usually helpful and will take the items to the property if it is accessible, they are not insured to go through properties or up flights of stairs which is why we make sure customers are aware of this prior to placing their order.
Excellent workmanship but very expensive.…
Excellent workmanship achieves perfect final result.
Very expensive but nobody does trellis work like this.
The initial quotation was incorrect and too high despite them having received a detailed scale drawing, for which I received an apology from the responsible person.
The survey and installation team were excellent.
22 mai 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for taking the time to review us, your feedback is important to us and enables us to review and improve on our customer service and procedures.
I have investigated this for you, and can see that we provided a quotation for you based on the drawing dimensions, and had not realised you were not covering the entire run length quoted. When providing any quotation we do always ask that you check that we have interpreted your requirements correctly, which in your case we hadn't and you told us and we revised the quotation as requested.
I am pleased to hear that you are delighted with the products supplied and the installation service you received. We will ensure that the teams involved are made aware of your lovely comments.
trellis panels
Great friendly service from the staff and excellent quality trellis work supplied for my client's garden.
12 mai 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the positive review!
Brilliant quality trellis
Had two separate orders from Garden Trellis company . Both arrived on time, well packaged & in excellent condition. The trellis was top quality , far better than any I have seen in garden centres & B&Q. Looks fantastic now it’s installed. I would highly recommend this company .
25 avril 2023
Avis spontané
Réponse de The Garden Trellis Company
We are are pleased to hear that you are happy with your products and our service. Thanks for taking the time to give us the great review.
Excellently crafted trellis
Excellently crafted trellis, VERY pleased, looks great I especially like the slightly smaller sized design of trellis.
All delivered well.
13 mai 2023
Avis spontané
Réponse de The Garden Trellis Company
We are pleased to hear you are happy with your panels. Thank you for the top review!
Réponse de The Garden Trellis Company
Thank you for the top review!
Second purchase can’t fault.
1 mai 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the positive review.
Réponse de The Garden Trellis Company
Thank you for the positive review.
Exactly What I Was Looking For.
The trellis was exactly what I was looking for and I certainly did not see anything like it from other companies. The quality is first rate and worth the price. I was also pleased with the customer service as I did have a few questions and these were answered courteously and promptly.
5 avril 2023
Réponse de The Garden Trellis Company
We are pleased to hear you are happy with everything! Thank you for taking the time to give us the top review.
Réponse de The Garden Trellis Company
Thanks for the top review!
5 Wooden trellises
5 Wooden trellises. Order delivered quickly. The purchases were very well packed to protect them during transport
31 mars 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the top review.
Excellent Service
Easy to order, good quality trellis and excellent delivery. Would definitely recommend.
13 mars 2023
Réponse de The Garden Trellis Company
Many thanks you for your positive review
I like this company and trust it.
10 mai 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for your top review!
Really good quality piece of trellis
Really good quality piece of trellis. Expensive but of course you get what you pay for. Very well packed to avoid damage in transit.
1 mars 2023
Avis spontané
Réponse de The Garden Trellis Company
Thank you for your positive review.
Efficient Service
Efficient service, and was willing to assist with my enquiry with regards to expediting the order. Which they did.
10 mars 2023
Réponse de The Garden Trellis Company
Thank you for the top review!
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