The Garden Trellis Company Avis 

1 105
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very happy with the product and the trellises look great as a bit of extra height on top of some short fences. They are super well made and look like they'll last a very long time. The only slight dow... Voir plus

Noté 5 sur 5 étoiles

Highly recommend! The quality of the products is excellent and exactly what I was looking for for my project. I liked that they offer the option to have the trellis pre-painted. I chose not to have mi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing service from the onset. Paula has been amazing and the quality of panel Pete’s wood is exceptional! We couldn’t be happier 🥰

L'entreprise a répondu

Noté 3 sur 5 étoiles

Panels arrived ok but one panel was split and damaged at the corner and the contractor had to glue and cramp it securely, wasn’t worth returning the panel due to the cost which I would have to pay for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel pour clôtures

Écrit par l'entreprise

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(1 105)

46 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great and Efficient Service

Really impressed with this company. Having placed an order over the weekend, I needed to add to it on Monday morning and got straight through to speak to very helpful colleague and able easily to amend the order. Email for delivery 2 days later then product arrived as promised early the following morning. Highly recommended.

26 octobre 2023
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for taking the time to review us!

Noté 5 sur 5 étoiles

First class service from beginning to…

First class service from beginning to end . I altered my order and they obliged straight away the trellis is very strong and it looks so good . I ordered it painted black and it looks brilliant

25 octobre 2023
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for giving us the top review! We are pleased to hear you are happy with everything.

Noté 5 sur 5 étoiles

Trellis

Purchased several lengths of trellis to repair my existing fence. As hoped the product was of an excellent quality, which has enabled me to repair the very old fence. It now looks exceptional.
Several of my neighbours have asked about where we sourced the trellis, I was pleased to provide your web site address.

20 octobre 2023
Avis spontané
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Réponse de The Garden Trellis Company

We are really pleased to hear that your repairs were successful! Thank you for taking the time to review us!

Noté 5 sur 5 étoiles

Trellis Review

Item is exactly as described and of excellent quality. Liam was very helpful with his advice. We were kept updated on supply and delivery dates. We would have no hesitation in recommending this Company

20 octobre 2023
Avis spontané
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Réponse de The Garden Trellis Company

We are happy to hear you are pleased with your products and our service. Thank you for your top review!

Noté 5 sur 5 étoiles

High quality

Good quality, stylish product. Easy to use website. Delivery prompt and efficient

13 octobre 2023
Avis spontané
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Réponse de The Garden Trellis Company

Thank you so much for your positive review.

Noté 4 sur 5 étoiles

Nice trellis

Nice trellis albeit somewhat expensive but we had a great after sales service.

12 août 2023
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Réponse de The Garden Trellis Company

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the trellis purchased, however the review was not completed so we don't know why we never reached a 5 star review with you. We appreciate all feedback, positive or negative, as this helps us to continually improve. It would be great to hear from you as to what we could have done better for you.

Thank you for completing your review. As with all businesses at present, we are being hit with eye watering price hikes, Timber prices have risen dramatically, but we work hard at keep our costs as keen as possible and adjust our prices accordingly when the cost of raw materials fluctuates both up and down.

Noté 5 sur 5 étoiles

Excellent service

Excellent service - prompt delivery and superb quality of materials

15 septembre 2023
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for the top review!

Noté 5 sur 5 étoiles

Quick and Efficient

The lady I spoke to on the phone was very professional and quickly dealt with my order making sure that my goods arrived on time and in perfect order. Well Done Garden Trellis Co! I would highly recommend the company to any future customers.

25 avril 2023
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to give us a top review!

Noté 3 sur 5 étoiles

Poor delivery and service for a quality product

Having seen this company and it's prestige panels and Trellis mentioned on the RHS website I thought that although it was much more expensive than products I could buy locally it would be worth it for the quality of the wood and little extras like colour and careful production. However the first trellis that arrived was damaged at one corner (there was no padding for transportation placed around the corners so I can't blame the delivery company). Fortunately customer services were helpful in arranging a replacement but this has ruined our schedule for the summer garden project and planting. Despite the inconvenience and delay of 2-3 weeks there was no compensation offered. To be fair, I was sent an empty tin(!) as the extra tin of paint I had also ordered was bent and damaged on delivery. I believe that at the price point of the prestige trellis, the company should be ensuring their customers are really happy with the service. The trellis we finally received looks fine but for me definitely not worth the price and hassle.

14 août 2023
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for your feedback. I am very sorry to hear you are unhappy with your experience with us. I have looked into this and can see that one of your panels was damaged in transit, which can happen on occasion, and we can only apologise for this. We do try and deliver as many orders as possible in our own vehicles to avoid this, but as you are nearly 300 miles away, it is quite difficult for us to do this and have to occasionally use external carriers who sadly do not take as much care as we would like with our products.

I understand we offered you a discount if you wanted to make good or have a replacement, and you opted for the replacement. I note your comment regarding the delays, however the Prestige painted panels have a 5-6 week lead time, but because we managed to get the original order to you much quicker than this, we managed to get the new replacement panel to you within this lead time.
We are very sorry to hear that you don't feel the quality of the panel met your expectations, we only ever receive positive feedback about our Prestige range, as they are handmade using joinery grade sanded smooth timber, with mitred corners and painted in our specialist paint shop to produce a smooth and consistent paint finish. We would be very grateful if you could let us know what it is about the panels that have not met your expectations as we are always looking to improve our products.
I am pleased to hear that our customer services team did not disappoint and I will pass your comments to them.
I do hope that you will be happy with your purchase once installed in your garden.

Noté 5 sur 5 étoiles

Quality Product

Good quality product which should mean it will last a long time. I believe in do it once do it well. I the long term this saves time and hopefully saves money.

17 août 2023
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for the top review!

Noté 5 sur 5 étoiles

Lovely finish on these trellises

I'm very happy with the quality of the finished product. The colour is just as expected and the two trellises I ordered look just right now they are in position. Worth the wait.
But a small issue over delivery - parcel left propped up at gate while we were on holiday - no attempt to leave under cover next to our main door which faces away from the road. Luckily, they were not taken!!

3 juillet 2023
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased you are happy with the panels. I have made a note regarding the delivery issue and will inform our Logistics Dept. Thank you for taking the time to give us the top review.

Noté 4 sur 5 étoiles

A very good quality product

A very good quality product and great customer service. However, the Iroko hit and miss trellis comes in dark and light shades which is fine as wood has variations of colour being a natural product. But I think there is a quality control issue, as the wood shades are very different, if you get panels in both light and dark shades so your panels look like a Zebra, surely you can make sure your panels are all a similar shade, especially as you charge a premium price.

4 juin 2023
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Réponse de The Garden Trellis Company

Thank you for taking the time to leave us a review. Iroko especially has a lot of variances in shade and it would be impossible for us to match these for you. We make every effort to ensure customers are aware what they are ordering online and the images on our site do clearly show these strong differences. As with all timber, once installed outside, they will weather down to a uniform silvery grey. I am pleased to hear that overall you are pleased with your purchase and the quality of your panels.

Noté 5 sur 5 étoiles

Arrived at time promised

Arrived at time promised. Paid for after goods delivered. Goods of a high quality

1 juin 2023
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Réponse de The Garden Trellis Company

Thank you for your positive review.

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