Amazing service from the onset. Paula has been amazing and the quality of panel Pete’s wood is exceptional! We couldn’t be happier 🥰
L'entreprise a répondu
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Lisez les avis des autres
Highly recommend! The quality of the products is excellent and exactly what I was looking for for my project. I liked that they offer the option to have the trellis pre-painted. I chose not to have mi... Voir plus
L'entreprise a répondu
So pleased with the quality and finish of our curved top trellis. Delivery was spot on time. would definitely recommend garden trellis to everybody.
L'entreprise a répondu
Panels arrived ok but one panel was split and damaged at the corner and the contractor had to glue and cramp it securely, wasn’t worth returning the panel due to the cost which I would have to pay for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Coordonnées de contact
355a Old Road, CO15 3RQ, Clacton-on-Sea, Royaume-Uni
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
Excellent customer experience from ordering to receipt. Would recommend.
3 juin 2025
Avis spontané
Réponse de The Garden Trellis Company
Tank you so much for taking the time to leave us such a lovely review - we are delighted to hear you have had such a positive experience!
Painted privacy trellis
Quality product, excellent value for money and great customer experience from initial enquiry through to delivery. Looks fantastic - delighted. Many thanks!
2 avril 2025
Réponse de The Garden Trellis Company
We really appreciate your feedback. Thank you for choosing us and for taking the time to leave a review—it’s always rewarding to hear from our happy customers.
Good product efficiently delivered.
2 avril 2025
Réponse de The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Excellent product quickly and…
Excellent product quickly and efficiently delivered.
4 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
We truly appreciate you taking the time to share your feedback. It's always rewarding to hear from happy customers — thank you for choosing us!
Great RHS product and carefully…
Great RHS product and carefully delivered. This arch looks great
1 mai 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you so much for your kind words! We’re very grateful you took the time to share your experience—it means the world to us. We’re thrilled to know we made a positive impression!
Good quality
Good quality, well manufactured, looks terrific, delivered to the door, what more can you ask for?Would happily recommend the product.
26 mai 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for taking the time to leave us a review. We are delighted you are so happy with your purchase!
These are very well made and should last a fare few years
these planters with a trellis back are of superior quality that i have now purchased 6 in total
16 mai 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you so much for your review! We're delighted to hear that you're happy with your trellis-backed planters. It means a lot to us to know you're pleased with your purchase. If there's anything else we can help with, just let us know!
High quality products and high quality…
High quality products and high quality service. Very pleased with my order from here. Have another project coming up so will be back to them again!
9 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you so much for your lovely review! We're really glad you had a great experience and look forward to helping you again soon
Réponse de The Garden Trellis Company
Thank you so much for your review. We’re thrilled to hear you are so pleased with your order.
Excellent service and delivery
Excellent service and delivery. Good value quality product.
5 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for the 5 stars! We really appreciate your support and are glad you enjoyed your experience with us.
Réponse de The Garden Trellis Company
Your support means a lot – thanks for the amazing rating!
Réponse de The Garden Trellis Company
We’re thrilled you had a great experience. Thanks for the review!
Product quality is excellent. Customer care poor
Product quality is excellent.
Very disappointing that orders were not accepted over the phone especially as the web site was clunky to use via an iPhone leading to me ordering the wrong size product. This resulted in me incurring three delivery charges at £35 each. The company was sorry for the confusion but would not contribute to the excess costs incurred.
31 mars 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for your feedback. Due to strict anti-fraud regulations, we're unable to process payments over the phone, but we did send you a secure payment link with your full basket ready to go for convenience.
While we always try to make the process as smooth as possible, it's important that customers double-check all order details before completing payment. In this case, I can see the issue arose from a separate order where the incorrect panel style was selected.
We completely understand how frustrating this must be, and we're sorry for any inconvenience. However, since the item was delivered correctly as per the order placed, and considering our delivery costs are already subsidised, we would not be able to offer a refund .
Quality products at reasonable prices
Quality products at reasonable prices. Very friendly & helpful staff, sorted an ordering issue out for me before delivery which was much appreciated. Highly recommend.
3 avril 2025
Avis spontané
Réponse de The Garden Trellis Company
So glad you’re happy! Thanks for the feedback.
Great prices on quality trellis.
We are very pleased with these trellis panels. We were able to choose from a variety of styles, sizes and prices, then order the panels with ease.
Delivery was quick and the standard of product is excellent!
We recommend The Garden Trellis Company.
21 mars 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you so much for taking the time to leave us feedback. We are delighted you are happy with your purchase.
First class quality
First class quality.
Promptly and careful delivery
Looks spectacular
7 février 2025
Réponse de The Garden Trellis Company
Thank you for your lovely feedback. We appreciate you taking the time to leave us a review.
Excellent all round
Easy to navigate website, easy to order, extremely high quality product, excellent delivery, professional staff…..can’t say well done enough….we love our trellis and will definitely use your company again….have already recommended you to our friends and neighbours,
Thank you
18 février 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for taking the time to give us the great review! We are pleased to hear you are happy with us!
Fantastic customer support
Fantastic customer support. Paula went above and beyond to help us and the products we received were perfect for the job, 100% recommend this company.
10 février 2025
Avis spontané
Réponse de The Garden Trellis Company
We're pleased to hear you are happy with GTC and thank you for the top review!
very helpful service pre and post order…
very helpful service pre and post order and sorted an error very promptly
7 mars 2025
Avis spontané
Réponse de The Garden Trellis Company
Thank you for leaving your review. I am pleased to hear that you are happy with the service you have received. We all know issues can sometimes arise but we always try to resolve any problems as quickly as we can. Thank you for understanding.
Quality items delivered promptly.
8 janvier 2025
Réponse de The Garden Trellis Company
Thank you for the top review!
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