The Garden Trellis Company Avis 

1 103
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing service from the onset. Paula has been amazing and the quality of panel Pete’s wood is exceptional! We couldn’t be happier 🥰

L'entreprise a répondu

Noté 5 sur 5 étoiles

Highly recommend! The quality of the products is excellent and exactly what I was looking for for my project. I liked that they offer the option to have the trellis pre-painted. I chose not to have mi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So pleased with the quality and finish of our curved top trellis. Delivery was spot on time. would definitely recommend garden trellis to everybody.

L'entreprise a répondu

Noté 3 sur 5 étoiles

Panels arrived ok but one panel was split and damaged at the corner and the contractor had to glue and cramp it securely, wasn’t worth returning the panel due to the cost which I would have to pay for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel pour clôtures

Écrit par l'entreprise

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(1 103)

44 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

High Quality Excellence

I’ve used The Garden Trellis Company for over ten years for many of my garden design projects in London. The quality is excellent and they are efficient and great to deal with, particularly Liam, who looks after the bespoke orders, who goes above and beyond to get the work right for the clients.

20 septembre 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with our products and our service. I will pass your comments on to Liam as well. Thank you for taking the time to give us a top review!

Noté 4 sur 5 étoiles

Your Trellis

Dealing with your company was great and your Trellis product is second to none. Giving a free small tin of touch up paint is also a thoughtful idea. However, I spent over £3000 on Trellis and when I asked for an extra free tin of touch up paint because of the size of my order, my request was refused. That’s mean, hence only 4 stars!

19 septembre 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to review us. I am sorry to hear you are unhappy with paying for additional paint. We always send a small pot of paint out of courtesy, for touching up painted items on site.

We are always reviewing our prices to ensure we are as competitive as possible which then does not allow for providing additional items free of charge. As I am sure you can appreciate, anything over and above what you have paid for that you require to complete your installation would need to be chargeable.

I am pleased to hear that you are happy with the trellis you have received from us though.

Noté 4 sur 5 étoiles

Frame joints not the best…

The trellis’s I brought were generally good quality but the frame joints weren’t terrific. I modified a number of them as I had to reduce the size anyway.

3 juillet 2024
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Réponse de The Garden Trellis Company

Thank you for taking the time to leave us a review. We offer a choice of different panel options to suit everyone's budget. Our Prestige range, although a bit more expensive, have fully mitred corners on the framing and are screwed together, which may have been more what you were looking for. The panels you have purchased have stapled corners but are still an attractive alternative and I hope you are happy with your finished scheme.

Noté 4 sur 5 étoiles

Good company

Firstly delivery was really quick and the products were mainly very good. I bought regular slated panels and a couple of the skates were damaged which was fine as I was cutting a couple off anyway for the height. Time will tell how treated they are and how long they will last. Would have been 5 star but even spending £500 delivery was expensive

14 août 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for your feedback. I am sorry to hear that the panels arrived damaged, although pleased these didn't cause you too much of an issue, although we would have been happy to swap these for you. We do try and keep our delivery costs down and offer free delivery to many areas of the UK. Unfortunately, because you are so far away from us (around a 450 mile round trip), you would have needed to spend £870 to qualify for the free delivery. With regard to the warranty on this product, we offer a 12 year guarantee against rot and insect attack.

Noté 5 sur 5 étoiles

This is the second time I have ordered…

This is the second time I have ordered from The Garden Trellis Company and on both occasions I have been delighted with the orders.
Beautifully crafted, perfect colour as stated and delivered on time.
The company has a brillaint range of Trellis designs and colours to match all tastes.

1 août 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with everything. Thank you for taking the time to give us the positive review.

Noté 5 sur 5 étoiles

Very impressed with the quality of the…

Very impressed with the quality of the panels, they arrived on time and were very well packaged in cardboard. I am looking at placing another order soon.

26 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for the top review!

Noté 5 sur 5 étoiles

Very good service and so far the…

Very good service and so far the quality looks good. Supplied a small pot of paint in case the timber shrinks .

31 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for the top review!

Noté 5 sur 5 étoiles

The quality and finish of the bespoke…

The quality and finish of the bespoke trellis we ordered was excellent and above expectations. The customer service was impressive in that they highlighted an oversight we’d made on our order. The delivery was courteous and helpful using their own transport and staff.
I would highly recommend

19 juin 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with the Garden Trellis Co! Thanks for taking the time to give us the top review!

Noté 5 sur 5 étoiles

Excellent advice and high quality product.

We received excellent advice enabling us to buy exactly what we needed for that moment. We also enjoyed a most interesting tour of the workshop and were impressed with the professionalism of the staff and the quality of their products.

1 juin 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for your very positive review.

Noté 5 sur 5 étoiles

WPC Trellis…

I bought an 1800x900mm WPC trellis painted in 'Gorse Green'. A tin of touch up paint was also provided. A very smart and robust product.

27 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for your top, positive review!

Noté 4 sur 5 étoiles

I can’t remember the exact description…

I can’t remember the exact description but we bought the RHS approved contemporary style slatted fence panels. We could have bought them elsewhere for far cheaper (and lesser quality) but were struggling to find anything with the smaller gaps between the slats. I’ve dropped a star due to cost (we only did the one wall for privacy and now my husband wants to do the others, ouch!) and also because there wasn’t any info on production times etc. They look fantastic though now they’re installed and the delivery guy was great. The landscapers also gave their approval as they’ve fitted several and others have not been of the same quality

26 juin 2024
Avis spontané
Noté 4 sur 5 étoiles

Vista Screen

Vista Screen. It’s a quality product, no doubt about that. The purchase through the website was a bit iffy, as there was no final screen to tell me that everything had gone through, so I was uncertain; the money had gone but had I actually bought anything. I had to check by email.
And the wait time is lengthy as things seem to be made to order. But delivery was straightforward and everything arrived in good order.

5 juillet 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for taking the time to leave us a review, I have double checked with our IT and they have confirmed that the website does go through to a thank you page after payment so I am unsure why this did not happen in this instance, I can't say it has been brought up before so I can only think it is was just one of those anomalies we all seem to just accept with computers. Regarding the lead time, the item you ordered is not made to order, we stock the panels, it is the paint finish that we apply for you which can take a few weeks. I believe the lead time we advertised on the website was around 6 weeks when you ordered, however, we have recently taken on additional staff and managed to improve this to 3-4 weeks now. I am delighted to hear that your order arrived safely and you are happy with the quality of your purchase.

Noté 5 sur 5 étoiles

Proud new gate owner

From my first interaction to the final delivery my experience with Liam and team was brilliant. And now having the gate door product it is clear that The GTC handle exceptionally high quality products, where I’m certain it makes for a delightful place to work. I would use The GTC again in future and strongly recommend them. Thanks again Liam!!

7 mai 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thanks for taking the time to give us the top review! We will forward your kind words on to Liam.

Noté 5 sur 5 étoiles

Excellent product

The trellis is of excellent quality and looks good. Service was excellent with quick delivery.

24 avril 2024
Avis spontané
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Réponse de The Garden Trellis Company

Thank you for giving us the positive review.

Noté 3 sur 5 étoiles

Not great at delivering & unpleasant driver.

Failed to deliver on time and failed to deliver in full first time!

11 juin 2024
Avis spontané
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Réponse de The Garden Trellis Company

I am sorry to hear that you are dissatisfied with the service you received. I can see your order was painted and we have been a bit inundated with orders using our painted service so I can only apologise that your order took a bit longer than we would like. I can also see that the driver left a component on his van, which we had to courier to you. Which again I can only apologise for, it was certainly not the level of delivery service we strive to offer and appreciate your feedback.

Noté 5 sur 5 étoiles

The go-to company for garden wood products

Excellent website displaying the range of products with simple process to order online. The RHS Prestige Trellis and posts in Iroko are quality products which have been much admired by visitors. I should add that the delivery driver was most helpful, an excellent ambassador for the company.

17 avril 2024
Avis spontané
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Réponse de The Garden Trellis Company

We are pleased to hear you are happy with your order and our services. Thank you for taking the time to give us the top review!

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