I've been working with Garna for the past year. Sometimes it does cause some inconvenience. For example, USDT withdrawals can take up to an hour. But all issues are quickly resolved by responsive tech... Voir plus
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У меня возникла небольшая проблема с верификацией и специалист технической поддержки был со мной на связи меньше чем через минуту поле того как и обратил в поддержку. А всю мою проблему удалось решить... Voir plus
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I’ve been trying to withdraw my funds, but the payment simply isn’t going through. It’s been quite frustrating because there is no clear explanation for the delay. What made the situation worse w... Voir plus
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The best thing in this app is customer support specialists Makar. Every payday having issues with withdrawal, but this guy always helps in time. Thanks to him i can pay my rent
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À propos de l'entreprise
Écrit par l'entreprise
Garna.io is a platform for making international payments to freelancers and contractors. We help companies around the world pay remote professionals quickly, legally, and with minimal fees. With Garna, there’s no need to open a foreign legal entity or navigate complex currency controls - we handle everything from contract generation to final payouts. The platform supports transfers to over 150 countries via more than 10 methods, including bank wires and cryptocurrency. Our clients include digital agencies, tech companies, educational platforms, Web3 teams, and other businesses working with distributed teams. We automate contractor onboarding, provide legally compliant agreements, and ensure transparent financial reporting. We focus on reliability, transparency, and flexibility. Our support team is always ready to assist, and payout fees depend on the chosen withdrawal method - everything can be customized. Garna makes paying your international team simple, safe, and efficient.
Coordonnées de contact
Aiantos, 22, Agioi Omologites, 1082, Nicosia, Chypre
- hello@garna.io
- garna.io
4,0
Bien
63 avis
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I've been working with Garna for the…
I've been working with Garna for the past year. Sometimes it does cause some inconvenience. For example, USDT withdrawals can take up to an hour. But all issues are quickly resolved by responsive technical support. Before that, I worked with Deel (who disabled the output to USDT and responded to me with a template for a month without solving the problem), and Garna is much more responsive.
3 juin 2026
Avis spontané
Réponse de Garna
Thank you for sharing your experience and for staying with us for the past year. We truly appreciate your patience, especially during moments when things took a bit longer than expected, such as USDT withdrawals. We're very glad to hear that our support team has been able to resolve issues quickly — that's exactly what we aim for. We'll keep working to improve our service. If you ever need anything, just reach out. Best regards, The Garna Team.
Great payment experience
Great payment experience. Transactions were processed quickly, and withdrawals were smooth without unnecessary delays. Platform provided multiple withdrawal methods
15 mai 2026
Avis spontané
Réponse de Garna
Thank you for your kind words and high rating! We truly appreciate your support and are very glad to hear that you're satisfied with our service. Your feedback inspires us to keep improving. If you ever need assistance, please don't hesitate to contact our support team. Best regards, The Garna Team.
Réponse de Garna
Thank you so much! We're really happy to hear that you love our support team. We'll be sure to share your kind words with them. If you ever need anything else, we're always here to help at support@garna.io. Best regards, The Garna Team.
Best app easy to use
2 mars 2026
Avis spontané
Réponse de Garna
Thank you for your kind words and high rating! We truly appreciate your support and are very glad to hear that you're satisfied with our service. Your feedback inspires us to keep improving. If you ever need assistance, please don't hesitate to contact our support team. Best regards, The Garna Team.
Lightening fast speed of withdrawal
Lightening fast speed of withdrawal. I got my money within 5 mins in local currency. Great support staff and easy to use. The most important thing is no hidden charges.
15 mai 2026
Avis spontané
Réponse de Garna
Thank you for your wonderful feedback! We're delighted to hear that your withdrawal was processed within minutes and that you found our support team helpful and the platform easy to use. Transparency with no hidden charges is something we truly value. We appreciate your trust and support. Best regards, The Garna Team.
Good company and good customer service
Good company and good customer service, thank you
1 juin 2026
Avis spontané
Réponse de Garna
Thank you for your kind words and high rating! We truly appreciate your support and are very glad to hear that you're satisfied with our service. Your feedback inspires us to keep improving. If you ever need assistance, please don't hesitate to contact our support team. Best regards, The Garna Team.
A very good app and the team are very…
A very good app and the team are very supportive 👏🙌
1 juin 2026
Avis spontané
Réponse de Garna
Thank you for your kind words and high rating! We truly appreciate your support and are very glad to hear that you're satisfied with our service. Your feedback inspires us to keep improving. If you ever need assistance, please don't hesitate to contact our support team. Best regards, The Garna Team.
My experience is a smooth transaction…
My experience is a smooth transaction when it comes to transferring money.
27 janvier 2026
Avis spontané
Réponse de Garna
Thank you for your kind words and high rating! We truly appreciate your support and are very glad to hear that you're satisfied with our service. Your feedback inspires us to keep improving. If you ever need assistance, please don't hesitate to contact our support team. Best regards, The Garna Team.
Réponse de Garna
Thank you for your kind words and high rating! We truly appreciate your support and are very glad to hear that you're satisfied with our service. Your feedback inspires us to keep improving. If you ever need assistance, please don't hesitate to contact our support team. Best regards, The Garna Team.
Support doesnt work at all
16 mai 2026
Avis spontané
Réponse de Garna
Good afternoon, Ivan.
Thank you for your feedback. We've looked into your communication with our support team. We see that the delay with crediting funds was related to your bank, and after we helped resend the payment to a different card, the money was successfully received. Our support team was actively involved throughout the process. We're sorry to hear that your overall impression was negative despite the resolved issue. We would truly appreciate it if you considered updating your rating.
Best regards, The Garna Team.
Withdrew $9000, 2 weeks later still not received
I withdrew $9000 on 16th April. I have still not received my funds, and it's been 2 weeks.
I've been contacting support nearly every day and providing everything they ask for, yet I still have not received the funds I withdrew - and every time I am told to just wait...
What is going on?
Just pay me my money please...
16 avril 2026
Avis spontané
Réponse de Garna
We truly understand how stressful this situation is for you, and we sincerely apologize for the extended delay with your $9,000 withdrawal. Please know that from our side, the payment has already been processed and sent to our payment provider. However, the provider requested additional documents from you in order to complete the transfer. We have submitted those documents on your behalf and are now waiting for their review. We are doing everything possible to speed up this process and will keep you updated as soon as we hear back. Thank you for your patience and understanding.
Best regards, The Garna Team
Scammers!
Scammers!
Do not use garna.io under any circumstances.
They took money from different transactions of mine
5 mars 2026
Avis spontané
Réponse de Garna
We completely understand your frustration, but please be assured that Garna is not a scam. We are a legitimate payment service and we do not take anyone's money. If something went wrong with your transactions, there is likely a technical or verification issue that we can help resolve.
Please reach out to our support team at support@garna.io with the details of your case, and we will investigate thoroughly. We truly want to help you sort this out.
Best regards, The Garna Team
Не дают вывести деньги уже несколько…
Не дают вывести деньги уже несколько дней.
Поддержка при этом не активная и в целом не компетентная.
16 avril 2026
Avis spontané
Réponse de Garna
Здравствуйте, Евгений.
Приносим искренние извинения за задержку с выводом и впечатление от работы поддержки. Действительно, в последние дни наблюдались временные технические сложности с методом вывода, который вы хотели использовать. На данный момент работа метода полностью восстановлена и стабильна.
Мы видим, что вы успешно запросили вывод средств. Надеемся, это положительное решение поможет изменить ваше мнение о нашем сервисе. Если у вас снова возникнут неполадки, вы всегда можете воспользоваться другими доступными способами вывода в приложении.
Что касается поддержки — мы проанализируем ваше обращение и передадим отзыв в соответствующий отдел для повышения качества ответов.
Благодарим за понимание. С уважением, команда Garna.
Withdrawal Issues and Unhelpful Support
I’ve been trying to withdraw my funds, but the payment simply isn’t going through. It’s been quite frustrating because there is no clear explanation for the delay.
What made the situation worse was the response from customer support. Instead of providing any concrete help or timeline, I was basically told to just wait and hope that the money would arrive at some point. That kind of response feels unprofessional and dismissive, especially when it comes to someone’s funds.
At this stage, I’m left uncertain if or when I will actually receive my money. This experience has seriously affected my trust in the platform.
13 avril 2026
Avis spontané
Réponse de Garna
We sincerely apologize for the ongoing withdrawal issues and the unhelpful response you received from our support team. We completely understand how frustrating and concerning it is to be left without clear answers about your own funds.
Please contact us directly at support@garna.io with your account and transaction details. We will personally investigate the delay, provide you with a clear update, and do everything possible to resolve the issue promptly. We are committed to restoring your trust and improving your experience.
Thank you for your honest feedback and patience.
Best regards,
The Garna Team
Terrible experience.
Terrible experience.
There is no real customer support, only a chatbot that blocks you for 60 minutes if it does not understand your question. Transfers stay pending for 5 days, leaving you unable to access your own money. Even when a transfer is promised within 1 hour, the money still does not arrive on time.(for 4 days as NEW!)
If a company takes responsibility for handling other people’s money, it should provide reliability, accountability, and strong guarantees. This service does not.
I do not recommend it.
13 avril 2026
Avis spontané
Réponse de Garna
We sincerely apologize for the frustration you've experienced. Some delays were caused by circumstances beyond our control, but we take full responsibility for how they affected you. Please know that we are doing everything we can to improve both payment speed and support response time. If you're still facing issues, reach out to us at support@garna.io — we will prioritize your case. Thank you for your patience. Best regards, The Garna Team
Deberian implementar retirar el dinero…
Deberian implementar retirar el dinero por paypal
4 avril 2026
Avis spontané
Réponse de Garna
¡Hola! Gracias por tu comentario. Queremos aclarar que sí contamos con retiros por PayPal, y según tu cuenta, has solicitado un retiro utilizando ese método. Si hubo alguna confusión, lamentamos cualquier inconveniente. Te invitamos a revisar nuevamente la sección de retiros en la app. Si necesitas ayuda adicional, escríbenos a support@garna.io. Esperamos que puedas reconsiderar tu opinión. ¡Saludos!
Last updates made it bad.
Nice app for getting payed when working remotely. However, the fact that it doesn't have P2P transactions anymore makes it a little useless for me.
9 mars 2026
Avis spontané
Réponse de Garna
Hello! Thank you for your feedback and for being a part of Garna.
We're glad to hear that you found the app useful for receiving payments while working remotely. You're right — we've recently updated our P2P transfer policy. P2P transactions are now limited to users within the same company network. Transfers to users outside your organization are no longer supported as part of our current partnership terms.
We understand this change may affect how you use the app, and we truly appreciate your understanding. If you have any questions or need assistance with alternative transfer methods, feel free to reach out to us at support@garna.io.
Best regards,
The Garna Team
Scam – Money Not Received
I used Garna to receive a payment, but the money never arrived. This is extremely concerning because payment platforms are supposed to handle transactions reliably.
I have been waiting for the payment and still have not received the funds. Situations like this make the platform feel unreliable, especially when real money is involved.
Until this issue is resolved and the payment is delivered, I cannot recommend using this service.
19 janvier 2026
Avis spontané
Réponse de Garna
Hello,
We sincerely apologize for the delay and frustration. We see that the funds were returned to your balance after being rejected by the recipient's bank. You can now withdraw them using another available method.
We hope this resolution encourages you to reconsider your review. If you need assistance, please contact support@garna.io.
Best regards,
The Garna Team
ISSUE RESOLVED: Payment Received - Thank you Support
UPDATE (Feb 16, 2026):
The issue has been fully resolved. Garna support successfully verified my account and my payment of $250+ has been received in full. I appreciate that the team stepped in to fix the verification loop I was stuck in. For other creators: the process was difficult at first, but they are legitimate and they do pay. I am updating my rating to 4.1 stars to reflect this positive resolution. Thank you.
ORIGINAL REVIEW (Feb 12, 2026):
I am a creator on Higgsfield and Garna/McPay is currently holding over $250 of my earnings hostage. This has been a 10-day nightmare.
Their verification process is broken, and their support team (Stacy, Kate, etc.) is either nonexistent or incompetent.
The Loop of Hell: I have submitted valid legal documents (Passport, Bank Direct Deposit Forms, Physical Bank Letters). They reject them instantly with generic 'not suitable' messages without reading them.
Broken App: The app locks you out with a 'Limit Reached' error, the web chat is broken, and support tells you to 'use the chat' when the chat is disabled.
Robotic Support: I have sent 10+ emails explaining a simple name mismatch error on their end. They ignore the text and send copy-paste replies asking for documents I already sent.
They treat legitimate users like criminals. My identity is verified (Green light), but they refuse to verify my address or fix a simple profile error, effectively stealing my funds.
9 février 2026
Avis spontané
Réponse de Garna
Hello Miguel,
Thank you for your honest feedback. We are genuinely sorry for the frustration and delays you've experienced throughout this verification process — we completely understand why you feel the way you do.
We want to be transparent about what happened. You submitted a valid ID from Guatemala, but your profile listed the United States as your country of residence. To meet security and compliance requirements, we must verify the address in such cases. Unfortunately, the documents you provided for the US address did not meet the necessary criteria, which led to repeated requests and prolonged the conversation.
Please know that we weren’t ignoring you — we were trying to find the right solution. As of now, we have verified your profile based on Guatemala, your country of ID. We truly hope this resolves the issue and allows you to use the platform without further trouble.
We also hope that this positive resolution may encourage you to reconsider your review. If anything still isn’t working, please reach out directly to support@garna.io — we’re here to help.
Sincerely,
The Garna Team
Верификация и подтверждение личности
У меня возникла небольшая проблема с верификацией и специалист технической поддержки был со мной на связи меньше чем через минуту поле того как и обратил в поддержку. А всю мою проблему удалось решить меньше чем за 5 минут. Я такого крутого качества работы еще нигде не видел. 5/5!!!
5 février 2026
Avis spontané
Réponse de Garna
Здравствуйте!
Большое спасибо за такую тёплую и подробную обратную связь! Мы искренне рады, что наша команда поддержки смогла оперативно и эффективно помочь вам с верификацией.
Для нас очень ценно, что вы оценили скорость и качество нашей работы. Такие отзывы вдохновляют нас продолжать поддерживать высокий уровень сервиса.
Если в будущем у вас появятся вопросы или пожелания, мы всегда будем рады помочь. Обращайтесь на support@garna.io.
С уважением,
команда Garna
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