Gatwickvaletparking Avis 

We had no problems when leaving the car but when we arrived back we called to let them know we had arrived and they pointed out we owed them £20 as we were later than the time on our invoice so I said OK as I just wanted to get home however when the car arrived it was covered in mud someone had clearly been doing wheelspins the inside was also covered in mud and an extra 24 miles had been put on it they had also broke my key fob so I told the man to stick his £20 there was no way I was paying him . And since cleaning I have noticed they have chipped my front spoiler
I have since tried to complain but they only have one number for everything and was told that i should email as that goes through to the manager anyway bunch of cowboys and I am giving them a -10 star rating absolutely rubbish company no people skills whatsoever and have no care towards people's vehicles please do not use them !!!!!!

This is the WORST company i have ever had to deal with. We called 24 hours before and confirmed our flight was coming in early, was told it would be £20 (weird but whatever). Got to the airport and was told our car was in North Terminal, got there...no car. Called again and was told 40 mins, 40 mins later, still no car. Called again and they told me they could KEEP MY CAR until 9pm as that was the original collection time. When they arrived they were rude, shouting and generally disgusting men talking down to women. AVOID THIS COMPANY. Just writing this has made me so angry!!

DO NOT USE THIS COMPANY

We were charged for an early pick up which was not advertised when choosing them. Tried calling for over 20 minutes to let them know we were dropping the car off. Had a very rude man when I pointed out how can you put down to the minute that you are going to pick your car up. Told me they only accept cash which seems very odd as well. If I could have given a zero rating I would. I would never use them again and would tell everyone I know not too.

Fantastic service, with entry to the Terminal minutes away. Easy pick up on return. Also my flight was cancelled and I ended up picking the car up two days later that scheduled. Because the flight was cancelled they wavered the delay costs straight awat.

Meet and Greet!!! - it would have been quicker and cheaper to use the long stay car park. They kept us waiting for over 45 minutes to hand back our car. The operative told us to ring the office only for us to be told the car was a few minutes away. The car was handed back smelling of smoke fumes. An appalling service. DO NOT USE THIS COMPANY
P & L from Kent

Absolutely disgusted to have my keys held to ransom unless we paid £20 in cash because our plpane waas delayed.
I will never use this company again

Thank you, thank you Gatwick 365 valet parking for sparing us just a few of the experiences of other customers. So, we are so grateful to you for only charging us an unexpected £10 + extra car park fees (after heated negotiation) for keeping us waiting in the car park for only 75 minutes at 01.30. For putting a mere 37 extra miles on to the car mileage as I totally understand that you might wish to use my car as a taxi. Also fully appreciate that your driver might suddenly became unable to understand English when we complained. For only hanging up on us 3 times and only leaving one sweet wrapper. Giving us the excitement of witnessing the police calming down a fight between one of your employees and another disgruntled customer was an extra treat. I am so sorry for all the customers who have suffered so much more than us. We got let off lightly.

It was the First and last time.I never use it again and I wouldn’t recommend using this company.
We booked meet and greet service for 11 days and We had a very terrible experience.
Our flight was delayed around the 2 hours and We notified them on the phone nr provided. My reservation was paid by 23.45, and was 1.39 when I managed to speak with them.That s less then 2 hours and We still had to pay 20£ extra.But if everything was all right, I wouldn t say nothing….Customer service was very rude ( over the phone, and the driver as well). They said 25-30 minutes, but they brought our car an 1 hour later.
Our plan was delayed, NOT our falut, especially that they were informed , but they can late , that s is not problem,customer can wait at night in the cold and wind. the rude customer service still it is okay.
Plus the our car was delivered very dirty inside and out. And also with some damage

This is the first and last time I would use this company as the used my car as there own as my tracking system showed the car was never parked where it was supposed to.

Also they smoked and drank in my car and left there rubbish and when I confronted them about it I was sworn at and phone shut in my face.

Please keep well away from them trust me

DO NOT USE!
Appalling customer service- extremely rude over the phone. Our flight was delayed by less than 2 hours through no fault of our own and they threatened to not bring our car to us if we didn’t pay a £20 fine. We actually only should have paid £15 as we were less than 2 hours delayed. Why can’t they follow flights on a tracker? They also took 45 minutes at 2 am in the morning to get our car. There was no one to greet us at all so hilarious they call themselves a meet and greet! Absolutely shocking service- we were standing with 3 other customers, 2 of which were wanting to drop cars off to get their flights and they were running up a parking fee waiting for someone to greet them! Once the drivers turn up they feign complete ignorance and both times said they don’t know what’s going on they just started their shift which I suspect they say all the time. It really was appalling for the amount of money it was.

365 Gatwick Meet & Greet. This would be a 0 Star if possible. We used this awful unscrupulous company. We were charged an extra £10 as we were a little later than agreed, we were also charged another £10 entrance and exit fees that were not advertised when booking. In addition, we were told the car would be parked 3 miles from the airport. We took a reading of our mileage and our car came back filthy with over 20 miles clocked up. Also the cheeky buggars disconnected our dash cam so we couldnt see where it was taken. They were rude and arrogant as well. DO NOT USE THIS COMPANY, THEY ARE TOTAL COWBOYS AND I WILL BE REPORTING THEM TO BBC WATCHDOG

365 valet parking are a Terrible company! We booked meet and greet service for our 2 week stay and we had a terrible experience, we called them to let them know we were close by, they told us that they couldn't meet us at the south terminal so we had to meet them at the north terminal and then take a train to the south terminal... this isn't what we paid for, we have an 11 month old baby and loads of luggage which is why we booked meet and greet! Also we had to them pay for parking £5 and on the way out too!

On the way home, I tried calling them to say we'd collected our bags, they never answered!!! I was calling over and over again, finally answered after 30 minutes and then it seems they hadn't even got us down as arriving. He finally sent the car round to us, it turned up absolutely filthy inside and out. The driver had a bad attitude, just handed us the key and walked away, I asked him to check around the car and he walked away with his hands in the air, couldn't care less.
I wouldn't recommend using this company

Why did i not read the reviews first. Similar to others , robbed at North terminal of £5 on arrival and return , waited ages for the car, which on arrival looked as if it had seen a few laps of a speedway track. Absolutely coated in mud outside and in. Please what ever you do choose other valet services other than these.

If you want your car covered in mud, both inside and out, if you don't want your call answered when you arrive back to collect your car, if you want be charged more for being minutes late then these are the guys for you. Never EVER will i use this company again.

CS 365 Meet & Greet Valet Parking at Gatwick North is an absolutely shocking company. Avoid them at all costs.
Upon arrival at Gatwick North my partner and I waited over an hour. Eventually we took a taxi to the depot. The depot is a quagmire of mud and filth.
My car was covered in mud, inside and out. The interior carpets were covered in mud. One of the windows had been left open and the seat was wet. There were drinks stains on the dash and windscreen. The mileage had increased by 30 kilometres.
Another client’s docket which was dated a day after I had departed for holidays was stuffed in the door. My car had been used for airport runs.

Do not use this company at all costs

Collected my car today with damage to car no wing mirror
Stains all over seats all petrol used money taken
Been driven around car filthy and to top it off drugs been smoked in my car
When called them to tell them they hung up on my boyfriend several times

I'm not used to writing bad reviews about companies but I just had to warn others just how bad the service we recieved was.
We were expecting to be greeted with our car when we arrived at the airport at 2am. However I was told there was a half an hour wait as there was a back log of cars - what I wasn't told until 1.5hrs later and after numerous times of calling and being hung up on, was that there were only 2 drivers picking up/dropping off 20+ cars so we were told to pay for our own taxi to pick up our car. It was made quite clear over the phone that the company would refund us for this expense (nothing mentioned about refunding half the service that we didn't get).
It's been some time since then and no refund - we are not surprised after seeing all the bad ratings they've been given.
Also to make you aware the location where your car is kept didn't appear very secure.

FYI - They also go by the names of 365 Valet Ltd, Go Meet and Greet and Ezybook so the reviews on Ezybook where they have 4.8 stars out if 5 is questionable and where we found them online, thinking they were a reputable company. Turns out we've been completely let down & just wanted to warn others before going ahead.

I never leave reviews but felt I had to because the reviews on this site almost spoilt my holiday and aren’t reflective of my experience.

I dropped off our car on the Sunday, tired after a 3 hour 8am drive with a 1yo. Called the number and spoke to a guy who was a little blunt but told us where to drop the car. The two guys we met seemed disorganised and a bit unprofessional. They had no record of my car but I filled out a form and we didn’t have time to arrange anything else so I reluctantly gave them my keys. I felt really uncomfortable about it for the next 24 hours which led me to finding these reviews while in France, at which point I really panicked. Had I left our car with criminals? Would we get it back? I worried every day until the following Friday when we flew back to Gatwick.

Once our flight landed, I called the number and the guy seemed nice and professional but told me they had no record of our car at which point I thought I’d been scammed. I called the number on the receipt and he said he’d found the car but given the keys to another company. Anyway, a chap turned up within 10 minutes and he was very nice. Said I’d dropped our car with the wrong company but they’d worked it out between them. It’s very confusing because there are no signs when you drop off the car. All the companies seem to have multiple names and when I dropped the car off, I showed the guys the email of the booking and they took the car. So I don’t know what happened but the point is, these guys sorted it, didn’t charge me any extra cash, dropped the car off clean with no extra miles on the clock and were actually polite and professional on pick up. We had to pay £5 for the short stay car park on drop off and pick up but I think that’s fair enough.

I wanted to leave this review so that people don’t have the same panic I had. The service wasn’t super slick but it really wasn’t bad at all. Quick and we were pleasantly surprised. So please don’t stress too much when you read these reviews. We also left a mobile phone in the car which was where we’d left it. I do feel really sorry for these people who have had a bad experience. I can see how it would happen because it’s not very professionally run but I can only say our experience was fine. Quite good even. Hopefully we weren’t just lucky and you’ll get a good service too!

Disgrace. Do not use these people at any cost.
Bunch of cowboys who shouldn’t be allowed to operate.
Car came back filthy, ok they said it may be parked in a field and why would they disconnect my dash cams. I wonder? The rear cam was left dangling from its cable??Clearly the car has been thrashed around as put into sport plus mode when I had left it in eco mode. Thought I was saving money, stupid mistake. AVOID, AVOID, AVOID

My car has been returned damaged. Obviously an illegal company using drivers with no driving license, who cannot speak a word of English. When I dropped the car off, I was given a wrong floor, and this resulted in me almost missing my flight. They should be closed down by the Airport Authorities, and I will be reporting them to the Police for illegal trading.