InXpress UK Avis 

Had to give 1 star on the basis a 0 isn't available. I have been in my line of work now for about 15 years. This is the most disingenuous company we have ever had the misfortune to deal with. They have now sent us legal papers for small claims court.

They are just one of those dogshite companies that have a bit of a legal beagle working in the background ready to stitch you up. We have documented evidence of completely unfair surcharges that it seems no amout of emails will ever resolve. They have failed time and time again. To enter into any dialogue over them and basically say if you cancel your direct debit for anything then you are in breach.

We let the surcharges reach well over a £1000 before taking the action we took of stopping the direct debit. (They really do feel as though we should just carry on paying them regardless and not take any ownership of the situation).

The worst part is that I allowed myself into being duped by these chancers when a previous encounter ended quite similarly.

Be warned they will be near impossible to talk to (its always someone else that is dealing with it but absolutely nothing changes.)

Like many companies you find yourself sending the same things out over and over again. Over the years we have honed the best way of packaging etc then out the blue it would be 1 out of 10 identical parcels would get a surcharge, the next week it would be 8 and the week after none and this roller coaster of utter bull just keeps going. Before long you are inundated with surcharges and do the only sensible thing you can is STOP USING THEM!!

Fact is they dont help in sorting out the problems, they just want you to pay the next invoice (it's very much all about the money!).

BE WARNED ONCE SIGNED UP AND USING THEM YOU WILL FIND CONTACT WITH YOUR ACCOUNT MANAGER NEAR IMPOSSIBLE

STEER CLEAR STEER CLEAR STEER CLEAR!

I HAVE BEEN USING THEM FOR MANY YEARS WITH NO PROBLEM BUT RECENTLY HAD A PARCEL DAMAGED IN TRANSIT , I HAD TAKEN OUT EXTRA INSURANCE ON IT AS IT WAS VALUABLE SO I PUT IN A CLAIM .AFTER WAITING 3 MONTHS PLUS THEY SAID THE CLAIM WAS DENIED AS IT WAS BADLY PACKED [it was very well packed] THEY HAD REQUESTED I SEND THE ITEM AND PACKAGING BACK TO TEM FOR EXAMINATION AND ON THE SAME DAY SAID THEY DONT NEED TO SEE IT .DESPITE 25-30 CONVERSATIONS WITH VARIUS MEMBERS OF STAFF WHO ALL PROMISED TO GET A MANAGER TO CALL ME BACK NO ONE HAS EVER CALLED ME .DONT BOTHER TRYING TO CLAIM FOR ANYTHING THEY JUST IGNORE YOU .I HAVE CHANGED COURIER NOW

Been using the Bradford/Harrogate services for years now. Having worked in and with logistics providers, i have experienced different approaches to customer service, most of which includes staying on hold for hours and never getting anywhere. Bevan and team are always on hand, whether on the phone or email, not only helping with day to day queries but also finding solutions for more challenging shipments to the point that they are extension of our team rather than a supplier. If you want a personal service, a team who understands your needs and works with you, look no further.

I am writing to address critical issues that have occurred with MULTIPLE recent shipments handled by InXpress, which have been subject to severe mismanagement.

Our patience has been tested by a series of unacceptable oversights and the complete nonchalance when it comes to their customer service is just unacceptable.

Throughout this ordeal, InXpress has failed to communicate effectively, instead resorted to shifting blame and providing no solutions.

We have had to take it upon ourselves to rectify the situations, only to be met with resistance and denial from the InXpress team, including Karma and Paul.

It is evident that there are serious deficiencies in the handling of shipments, and this experience has significantly eroded our trust in the company.

We urge InXpress to conduct a thorough investigation into this branch and implement measures to ensure such failures in service are not repeated.

Over the past seven years, we have been committed customers of InXpress' shipping services. However, recent experiences with mismanaged shipments and a lack of responsive customer service have compelled us to consider alternative options for our postage requirements.

I'm not one to write bad reviews but I am writing this complaint to express my profound dissatisfaction and frustration with the handling of my recent shipment.
The series of issues I have encountered during this process necessitate a detailed account for the benefit of both your company and potential customers.
Six weeks have elapsed since my original delivery date, yet my stock remains inexplicably held by customs, with no explanations or reasons provided by INEXPRESS, the shipping courier, or customs officials.
Despite my relentless requests for a comprehensive explanation and updates on the situation, I have been met with complete silence, leaving me in the dark regarding the fate of my shipment.
Compounding the issue, I have been passed around through three different colleagues at INEXPRESS, none of whom were able to provide me with a satisfactory explanation or facilitate the release of my shipment. Frustrated by the lack of progress,
I took the initiative to personally contact the international side of the shipment, where I finally obtained the answers that INEXPRESS and the shipping company failed to provide after six weeks of waiting.
To my dismay, I discovered that my shipment had been arbitrarily valued at £120, a stark contrast to the £5000 I had paid for the stock.
Upon raising this issue with INEXPRESS, I was astounded to be wrongly blamed for the inaccurate information, including an incorrect value, a wrong contact number, and misclassification as for personal use. This blame-shifting continued even after multiple emails and culminated in a conversation with Adam Carter, the Franchise Owner, who contested my claims without providing any evidence to support the allegations.
From a business standpoint, it is illogical for me to undervalue my stock at £120 when I paid over £5000.
Plus I already knew for certain I did not provide or add those inaccurate details, so I requested proof of me ever providing this information and insight into where INEXPRESS obtained this data, only to be met with claims that the shipping courier was responsible for this erroneous information—an assertion that defies logic and raises serious questions about INEXPRESS's accountability.
Fast forward to today, my shipment has been lost/seized due to inaccurate and missing documentation, resulting in over five weeks of international customs holding the stock.
Shockingly, INEXPRESS has now admitted that they cannot retrieve the shipment from customs all without offering any explanation or viable solutions.
I have been left to conduct my own research with international customs agents, who were the ones to initially point out the random £120 value of the shipment, not INEXPRESS.This entire ordeal has been marked by a lack of communication, transparency, and accountability.
I cannot, in good conscience, recommend your services to others, especially those dealing with shipments of significant value.
The trustworthiness and reliability of your company have been seriously compromised in my eyes.
I implore you to investigate these issues thoroughly and take corrective measures to prevent such incidents from occurring in the future.

I would not recommend this company for anyone sending anything of value,
If anything does go wrong you will basically be left to deal with the whole situation alone with no explanation or solutions offered at all

Signed us up WITHOUT OUR AGREEMENT to a courier agreement. Arranged collections from our address WITHOUT OUR AGREEMENT.

Now will not respond or pick up telephone.

AVOID AT ALL COSTS.

InExpress recommended Van driver (Lubos Lazor) was fantastic. Very punctual and manually assisted with loading our equipment. Was also very receptive to slight logistical changes with no complaints, would highly recommend.

InXpress Manchester South
Fantastic, friendly but professional, service provided by Jacqui & Mike. Nothing is ever too much trouble and their knowledge of overseas shipping is vast. We send ALL our parcels/shipments via InXpress, some to UK recipients, but they are mainly European or International. A quick email or call to the team can sort out any problems with couriers very quickly and smoothly. Jacqui & Mike do all the chasing for me if I do encounter any problems. They have helped me with many things over the years, even with customs queries unrelated to any shipments I'm sending. Highly recommended service and truly lovely helpful people to deal with. Simulation Solutions Ltd.

We are delighted with this company's service.
Always helpful, always solving the issues very quickly.
The customer service is fantastic!
Thank you!
Home Decisions

The team that services our business in Leyland is very good. Jacob is our main point of contact and has been nothing but excellent. We send quite a large number of parcels and it was starting to get overwhelming. DPD have completely lost the plot, Royal Mail (I am loathed to say) is now ass but we have found a winning combination with Inexpress as our main organisational point of contact with DHL as the main carrier. They also help us organise an increasing large number of international sends. Highly recommended

I placed an order on 5 July and still haven’t received this on 24 July. I’ve chased this with InXpress and have received no response. This has put me off doing future orders as the parcel just never arrives.
UPDATE…Head Office got in touch with me. It seems the issue was with my local office (I’m in Cheshire) - they sorted out the issue and I received the parcel about a week later.

I have worked on and off with InXpress for about 7 years. They consistently overpromise and underdeliver, never taking responsibility for their failings.

The staff are friendly, which invariably tricks you into trusting them "one more time," but it never works out. They also have a completely disorganised accounting team that never get bills to you on time, except when they're incorrect/dishonestly priced, in which case they're in your inbox immediately along with a legal threat from the employees a few weeks later, should you dare to query it.

I would estimate our company's losses run into the thousands at this point, were I to total up all of InXpress' failed international deliveries (that we still get billed for, plus lose our customer's order on), failed collections, and delayed parcels.

Ultimately, as nice as they may sound on the phone, they have no true commitment to customer service and never take financial responsibility for their own failings. They always expect the customer to foot the bill, regardless.

Sophie and Sally are awesome! They always give me the best service ever. I love dealing with them.

We've been using InXpress to ship our LemonTop Gin and other products for a good while now! They are well priced, super friendly and accomodating! would highly recommend. The webship system integrates well with our website saving us time when booking shipping and makes it really easy for us to get orders picked and packed.

Great service from Jacob Wright, got us set up on their system straight away and helped move all of our shipping in to one easy place that actually saves us money and time. Highly recommend!

THE ABSOULT WORST CUSTOMER SERVICE. I SHIPPED A ITEM WITH THEM AND INSURED IT FOR $3,000 THE ITEM ARRIVED AT ITS DESTINATION AS A TOTAL LOSS AND THEY WILL NOT HONOR THE END ON THE INSURANCE CLAIM. THEY DO NOT RETURN EMAILS OR PHONE CALLS

InXpress has been a great asset to the business with the ease of same day shipping from our main address, next day delivery all for a extremely low price compared to the main delivery couriers. On average we are saving 30-50% on each parcel we send out.

Stephen and his team (North Surrey) are great and could not do more to help when asked questions on the system or processes and spend an extensive time making sure the service is tailored and correct for what we need.

Stephen and his team are amazing always going the extra mile to help us, 100% recommended for all your shippings needs!

The North Surrey Addlestone Team!!
Stephen, Lizzy, Sam and Debby just to name a few of the team are all fantastic always helpful even if its just a question, always friendly never rude, we as a company have been using them for well over a year now and we always feel like we are a priority not once had a bad experience with them I would 100% recommend to other company's that need help with shipments. Brilliant team no bad words to say
5* all day long

We have had excellent service from Stephen at the North Surrey office. He deals with all our International shipments and I cannot recommend them highly enough. Everyone at this office is very helpful and very friendly. The big "USP" for us was that you can pick up a phone and talk to a person. Thank you. Mike and Karen - ELC Lamps Online