InXpress UK Avis 

I would have preferred zero stars.

I would like to make a complaint about the service I’ve received from InXpress.

In July 2021 I booked a shipment to be sent to LA, the shipment was for two large boxes, both left the country perfectly well. Then issue for my clientwas unable to collect the paintings so they were booked to return to me.

They were both booked back in through customs into England I received a phone call from Customs and they were arranging to get them returned back to me. I contacted InXpress team as was told to and they had all the information.

Ever since that point in August 2021 it has been one calamity after another.

One part of the shipment is now lost.

Nobody at either InXpress nor TNT have any idea where it is.

The other was delivered back to my old address in Huddersfield, I live in Northumberland now and have done since February 2020.
I would never have known where that had been delivered to if it wasn’t for the new owner of my old house.
I was contacted by her in September 2021 and she was obviously not happy to have a large box blocking up her home.

For three weeks I was in contact with InXpress who assured me it was in hand and would be resolved.

Then finally I am told that it will be picked up by a courier at InXpress’s cost to deliver it to me, which seemed fair as it was clearly a fault at that end as TNT did not have my old address as they picked up from where I live in Northumberland in July!

I was told it was picked up to be returned to me.

Two days later I chase again and I am told it was picked up by TNT and they aren’t returning it to me they are resending to America???

It seems nobody has a clue what is going on and I feel I was not told the entire truth by InXpress who said they were arranging a courier.

Which they didn’t they passed it back to TNT who had already lost one half of the shipment!

At no point were people keeping me up to date on what was going on, I had to chase your staff to get updates.

I was just told, we are chasing daily? I have all the messages between staff and myself.


I felt like an inconvenience to them, but this shipment was to an important client and the fact they are missing could ruin me financially. Through no fault of my own but there fault.

One part of the shipment did arrive finally with the client, damaged.
I was asked by staff to send an invoice of costs of work and was hoping to have this resolved.

Two weeks later for paintings that are worth £4100.00 I am offered £290.00 which is the absolute bare minimum that could be offered.

After over 6 months of poor contact and updates, complete mismanagement at every step and me having to chase to find out anything. And I get offered the bare minimum!

Someone from InXpress even said in her email
“I completely agree with you as we have discussed before I have never had so many issues with 1 shipment and for it to go so wrong."


An absolutely terrible service, and was literally the worst ever seen by an InXpress member of staff

And treated in settlement in the most basic and offhand way.

Avoid the company at all costs.

The matter is not closed.

In 2021 we changed to begin working with InXpress Preston to handle all of our outbound delivery services. Time and time again, they have proved to be the most professional and supportive Courier Service we have ever worked with. Sally and the rest of the Preston team have continually assisted us whenever required as well as promptly responding to any email or telephone call. Thank you all.

We've been working with InXpress for the best part a year now and I cannot sing their praises enough.

All the staff are incredibly friendly and helpful when assisting in any shipping-related queries you might have.

Sarah-Jayne and Dominique have both been instrumental in ensuring that even our most awkwardly-shaped and oversized crates are shipped out on time, and are very communicative and pragmatic in solving any potential issues that may arise.

The website itself is very self-explanatory and designed in a way that makes the entire shipping process very easy to navigate, even for people that are new to the world of logistics, like myself.

Exceptional user experience throughout, cannot recommend enough.

Harassing Phone Calls

The local franchise owner of this company has been calling us non-stop (at least twice a day) asking to speak to the owner, pretending he has appointments with him, and saying that the owner asked for him to call. None of this is true, and he continues calling despite being told repeatedly that we're not interested, and has been asked over and over again to stop calling. He still calls back.

We previously had an account with this company, and will never, ever use them again.

Further to the previous comment I made.
The company is bold enough to now requesting money for the parcel shipment they even never even attempted to collect in the first place.

Big joke, stay away and pass on this infor to others.

InXpress Service is the best I have received in along time, Stephen went out of his way to get the cost and dispatch date spot on.
The customer service he provided was at the highest level. Always at the end of the phone or email to assist and always a rapid reply.
I cannot speak highly enough of the service I have received and would recommend New Business or Businesses that are looking for change because of current spiralling costs and service levels to contact InXpress .

I had the pleasure of working with this great company for 3 years now... They are a great bunch, who are ever so helpful, attentive and on top of situations. I particularly like working with Stephen H. he is ever so helpful, always takes my call and deals with situations professionally, promptly and positively. I would totally recommend this company for all of your courier needs.

Poor service could not deliver, collected item held stock until paid a bill for undelivered stock.
would never use again DHL better option

My review is based on the excellent customer service I receive from our business contact Jacqueline Devereux at Inxpress, Manchester South (Cheadle) .
I have been working with Jacqui for some time now and the help she provides on a daily basis is invaluable to me and the smooth running of our courier shipments. Jacqui provides me with an answer to any question I have, keeps track of my shipments when needed and helps deal with any query/issue I have with any of my exports.
Jacqui is a massive asset to Inxpress and deserves to be rewarded for the excellent service she gives to her customers.
I cannot praise her enough.
Susan Anders
William Kenyon & Sons (RNF) Ltd

We use Inxpress every day and the service from Paul and the team is fantastic
Paul - Tharsus

We’ve been let down by this company probably, five or six times where we’ve been guaranteed a collection for an urgent next day delivery and no one’s turned up. The latest episode this week there was a package that was promised to be collected on Tuesday. We waited until 6 o’clock when we were told the driver would definitely arrive before nobody …… no one turned up. Nobody answered our calls as the whereabouts of the driver - I waited until 7 o’clock still no driver.
We were promised that someone would collect the next day. We later received a call by about 4 o’clock to say that they wouldn’t be able to collect as “we were too far out of the way but if we’d like to drive to Swindon and take it to the Depot! that would be okay/no problem! Obviously this is a massive problem because the goods were supposed to be at their destination 24 hour previously.
This is now happened too many times – I would avoid them at all cost they don’t seem to care at all but they’re letting you down I don’t seem prepared to try and put that right. We had to drive to Swindon to the Depot to deliver the package directly into the hub – this company is actually based in Swindon and yet nobody thought it appropriate to get in the car and come and collect it from us as they were letting us down so badly.
They’re really just not bothered. They’re just a middleman they say … I would recommend just getting an account with a good reliable courier directly and save your self the money
Premium price Poundland product and customer service

So why would you schedule a delivery for after 18:30 to a Limited Company unless it was KFC?

Why oh why oh why!!

I had a bit of a nightmare trying to get a parcel delivered to myself due to the fact it contained alcohol. A lot of flapping on my part!

Honestly, it could not have been easier with InXpress and in particular Charlotte from their Leeds office. All sorted within 24 hrs!! Exceptional service is an understatement.

I would not hesitate recommending InXpress or Charlotte. Great work! One happy lad with...

Kathryn is one of the most helpful people i have ever dealt with from any company and really goes the extra mile to help, every courier we have had has also been polite and followed our branch rules

Deal with these guys for international parcels. Stephen is very helpful and takes time with what we need. great service.

North Surrey CS team & Stephen have saved the company a lot of money they are very helpful too, they also provide a great system, where you can see the quote yourself and book, we are very happy with the service they provide, thanks and keep up the good work :)

⭐⭐⭐⭐⭐Fantastic courier service that we will continue to use on a regular basis. Quick to assist, and all staff members are effecient and polite.

We have used InExpress Cheadle branch for many years. They always provide an efficient service and are a friendly and helpful team!

Having had deliveries collected from our facility and taken the same to many a depot for several years I only wish that I had worked with Stephen and Inxpress North Surrey years ago. Prices are competitive and service has been impeccable. Thank you. Keep up the good work.

Stephen at the North Surrey has always been contactable, helpful and very professional in all his dealings with any issue's I may have encountered using InXpress. The whole process from submitting through to collection of packages is very easy with InXpress. I'm very pleased that our company decided to move to these guys. Thank you.