Mitsubishi Electric Avis 5

Great work again this year by Phil Bullock who serviced the ASHP for me. Arrived on time and explained to me the items that were checked and left the property tidy after the service. Could not ask for more. Thank you Phil.
Robert near Brecon.

My Mitsubishi ecodan air source heat pump has had it’s annual service once again the technician Phil left no stone unturned he checked everything thoroughly and even cleaned it I couldn’t want a better service

Very good component supplier. I have been cooperating with them for a long time. Reliable. I recommend.

The engineer , Chris, came to check the system. He lowered the temperature of the water as it was too hot, but checked that the Legionella safety temperature was correct. He explained what he had done and why to improve the efficiency of the system. He was very helpful in setting up the app so that we could access the system away from home . He also checked the level of antifreeze and found that it was too low and arranged for it to be topped up.He was extremely polite.

If you’re thinking of getting one of these you better run away as far as possible.

These Ecodan pumps are supposed to be efficient (can’t guarantee this though) but if it breaks down you’re doomed.

First of all it is extremely hard to find a technician who knows how to deal with these pumps and who also has availability.
Then, their so called ‘trusted installers’ who are supposed to be trained by Mitsubishi have no idea how to repair one of these. All they know is how to service it and they also charge astronomical fees.
In the end, if you need one of Mitsubishi’s technicians to come and fix it, you are lucky if you book one in the next 2 weeks. And believe me, is quite a nightmare in the winter without heating / warm water!

In terms of reliability things look bad also.
Out of 5 units installed at the same time:
- the first one broke down in the first 2-3 months
- the second one in the first year
- the third one in the second year
- the fourth one after 3 years, exactly after the warranty expired
- the fifth one no issues yet

Mitsubishi Electric is only interested in selling these units and they don’t care about their customers afterwards. Their after sale services are almost inexistent.
Oh, and they are also interested in selling their annual service + breakdown cover for only £400 per year!

Also, there is no complaints section on their website - probably they believe anybody using their products / services could have no reason to complain. And if you fill in a complaint in their contact section nobody bothers to reply anyway.

But hey, you can control your unit using your smartphone - welcome to the 21st century!