I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... Voir plus
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Lisez les avis des autres
Had lost my ID and called the helpline …. OMG bring it on GB Bank the lady I spoke too was so nice / calm and polite added to that had a sense of humour!! Sorted out my issue very quickly with no f... Voir plus
Had fantastic help from Omar. who had a lot of patience helping two old age pensioners to work their way around opening an account with GB Bank. Many thanks
L'entreprise a répondu
Competitive rate however it takes a whole working day to withdraw money from my instant access saver which had left me in afew hairy situations and close shaves. A withdrawal request on Friday arrives... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Coordonnées de contact
Royaume-Uni
- gbbank.co.uk
4,6
Excellent
140 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Outstanding Customer Experience … Had lost my ID and called the helpline…
Had lost my ID and called the helpline …. OMG bring it on GB Bank the lady I spoke too was so nice / calm and polite added to that had a sense of humour!!
Sorted out my issue very quickly with no fuss.
Thank you very nice Lady (Newcastle Supporter) appreciated your help.
Have a nice day 🤩
22 mai 2026
Avis spontané
Very prompt and helpful
Very prompt and helpful. Resolved the issue efficiently
21 mai 2026
Avis spontané
Réponse de GB Bank
Hi Vin
Thank you for taking the time to leave your 5-star review! We really appreciate it.
We are so pleased to hear our Customer Service team were prompt and helpful to resolve your issue.
Kind regards
The GB Bank Savings Team
Mark listened to my issue and sorted it…
Mark listened to my issue and sorted it out for me .
20 mai 2026
Avis spontané
Réponse de GB Bank
Hi Greig
Thank you for your fantastic 5-star review. We really appreciate it!
We are so pleased to hear Mark was able to help and resolve your issue.
Thank you for taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Good treatment.
Ever since I have been with GB Bank ive been treated with understandlng and respect, today that treatment continued with Emma I had to leave because of the other reasons, the staff is a credit to GB Banking.
19 mai 2026
Avis spontané
Réponse de GB Bank
Hi Gerald
Thank you so much for your kind words and for taking the time to share your experience of savings with GB Bank.
We truly appreciate your fantastic feedback and 5-star review.
It means a great deal to us to know that Emma and the team made such a positive impression, and we'll be sure to share your wonderful feedback with them.
Thanks again for choosing GB Bank, we hope to see you again soon.
Kind regards
The GB Bank Savings Team
i am about to lodge funds with GB bank…
i am about to lodge funds with GB bank as i had to call them with a query and there customer service was first class and it put to at ease so i am happy to go ahead and look forward to dealing with them
18 mai 2026
Avis spontané
Réponse de GB Bank
Hi Ian
Welcome to GB Bank!
Thank you for your 5-star review, we really appreciate you taking the time to share your experience. We are delighted to hear that our Customer Service team were first class and have given you the confidence to save with us.
If there's anything else you need, please don't hesitate to get in touch.
Kind regards
The GB Bank Savings Team
Had fantastic help from Omar
Had fantastic help from Omar. who had a lot of patience helping two old age pensioners to work their way around opening an account with GB Bank.
Many thanks
18 mai 2026
Avis spontané
Réponse de GB Bank
Hi Anne
Welcome to GB Bank!
Thank you so much for your 5-star review and for taking the time to share your experience with us — we really appreciate your feedback.
We’re so pleased to hear Omar was able to help you open your account smoothly. If there’s anything else you need, our team is always here to support you.
Kind regards
The GB Bank Savings Team
Call answered promptly & adviser was…
Call answered promptly & adviser was extremely helpful
15 mai 2026
Avis spontané
Réponse de GB Bank
Hi Diana
Thank you for your 5-star review — we really appreciate you taking the time to share your experience. We’re so pleased to hear our Customer Service adviser was extremely helpful.
Kind regards
The GB Bank Savings Team
Excellent experience
Everything was well explained to me in a non- condescending way. All resolved quickly. Friendly agent.
14 mai 2026
Avis spontané
Réponse de GB Bank
Hi Susan
Thank you for your fantastic 5-star review!
We are delighted to hear our Customer Service agent was friendly and your questions were all explained well and quickly.
Thank you for taking the time to share your experience - we really appreciate it!
Kind regards
The GB Bank Savings Team
Excellent customer service
Excellent customer service. Mark helped me to sort out access issues. Helpful and efficient.
13 mai 2026
Avis spontané
Réponse de GB Bank
Hi Theo
Thank you for sharing your experience and for you fantastic 5-star review!
We are delighted to hear you found our Customer Service excellent, and Mark was helpful and efficient in sorting out your access issues. We really appreciate you taking the time to leave your review.
Kind regards
The GB Bank Savings Team
Swags was really helpful and was able…
Swags was really helpful and was able to guide me through opening an account
13 mai 2026
Avis spontané
Réponse de GB Bank
Hi Michael
Thanks you for your 5-star review! We are delighted Swags was helpful and guided you through the account opening process. We will ensure your feedback is passed on to Swags.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
It was really easy for me to apply for…
It was really easy for me to apply for a savings bond. The mobile app is very good too.
I spoke to Mark in the customer services today and he was very friendly and helpful. I feel confident my investment is in good hands.
Well done GB Bank 👍
11 mai 2026
Avis spontané
Réponse de GB Bank
Hi Carol
Welcome to GB Bank and thank you for your fantastic 5-star review!
We are delighted to hear you found applying for our Savings account really easy and our mobile app is good.
We really appreciate you taking the time to share your experience, and that you feel confident your investment is good hands. We will also ensure we pass on your great feedback to Mark
Kind regards
The GB Bank Savings Team
I needed help in logging in
I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business dealings, and are therefore appreciated. I would certainly recommend this bank for your financials needs.
12 mai 2026
Avis spontané
Réponse de GB Bank
Hi Angelina
Thank you for your fantastic 5-star review!
We are delighted to hear Omar was extremely helpful and patient and we agree these are really important qualities for our Customer Service team. Thank you for taking the time to share your experience and for your recommendation of GB Bank – we really appreciate it!
Kind regards
The GB Bank Savings Team
Had a quick call with them this…
Had a quick call with them this morning. Very friendly and helpful, fast too!
11 mai 2026
Avis spontané
Réponse de GB Bank
Hi Chad
Thanks very much for your 5-star review! We are thrilled to hear you found our Customer Service team, very friendly and helpful.
Thanks for taking the time to share your experience - we really appreciate it!
Kind Regards
The GB Bank Savings Team
Excellent customer care & service
Fantastic customer experience on all levels helpful friendly patient and dedicated to resolving my account issues and all my questions were answered in a professional manner and the problem was resolved!
6 mai 2026
Avis spontané
Réponse de GB Bank
Hi Mr Boyd
Thank you for your fantastic 5-star review!
We are delighted to hear you had a fantastic customer experience dealing with our Customer Service team who were helpful, friendly and patient.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Mark the call handler was most helpful…
Mark the call handler was most helpful and patient
6 mai 2026
Avis spontané
Réponse de GB Bank
Hi Paul
Thank you for taking the time to leave your 5-star review!
We are delighted to hear that Mark in our Customer Service team was most helpful and patient. We will ensure your great feedback is passed on.
Kind regards
The GB Bank Savings Team
Difficulty Login in to GB Bank…
I recently experienced some difficulty accessing my GB Bank online account, specifically when attempting to change my password. I reached out for support and was very impressed with how efficiently the issue was handled.
Shantel provided excellent assistance throughout. She was professional, responsive, and took the time to clearly explain the steps needed to resolve the problem. Her helpful and reassuring approach made the process straightforward and stress-free.
Overall, a very positive experience, and I would recommend GB Bank based on the quality of customer service I received.
6 mai 2026
Avis spontané
Réponse de GB Bank
Hi Chris
Thank you for your fantastic 5-star review! We really appreciate you taking the time to share your experience of dealing with our Customer Service team.
We are delighted to hear that Shantel provided excellent assistance and was professional when dealing with your query - we will ensure your great feedback is passed on.
We are also thrilled that you would recommend GB Bank based on the quality of the customer service you received - thank you.
Kind regards
The GB Bank Savings Team
Very helpful response to my query
Very helpful response to my query. Fast & efficient process to set up account.
1 mai 2026
Avis spontané
Réponse de GB Bank
Hi Chris
Thank you for taking the time to share your experience and for your fantastic 5-star rating - we really appreciate it!
We are delighted to hear that our Customer Service team were very helpful and that you found our account opening process fast and efficient.
Kind regards
The GB Bank Savings Team
Well training the agents on the phone…
Well training the agents on the phone calls, very professional service, fast, reliable, very quick to answer to any questions. Well done.
27 avril 2026
Avis spontané
Réponse de GB Bank
Hi Natasha
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team. We are delighted to hear you received professional, fast, and reliable service.
Answered the phone in no time and dealt…
Answered the phone in no time and dealt with my problem straight away!
17 avril 2026
Avis spontané
Réponse de GB Bank
Hi N
Thanks very much for you 5-star review!
We really appreciate you taking the time to share your experience and we are delighted to hear your problem was dealt with straight away.
Kind Regards
The GB Bank Savings Team
GB Bank
Offered competitive interest rates. Generally good service. Called them once with a query regarding a transaction not readily visible at online banking - customer service was able to resolve.
10 avril 2026
Avis spontané
Réponse de GB Bank
Hi Sanjay
Thanks very much for your 5-star review. We really appreciate you taking the time to share your experience and we are delighted to hear our Customer Service team resolved your issue.
Kind regards
The GB Bank Savings Team
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