I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... Voir plus
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Lisez les avis des autres
Had lost my ID and called the helpline …. OMG bring it on GB Bank the lady I spoke too was so nice / calm and polite added to that had a sense of humour!! Sorted out my issue very quickly with no f... Voir plus
Had fantastic help from Omar. who had a lot of patience helping two old age pensioners to work their way around opening an account with GB Bank. Many thanks
L'entreprise a répondu
Competitive rate however it takes a whole working day to withdraw money from my instant access saver which had left me in afew hairy situations and close shaves. A withdrawal request on Friday arrives... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Coordonnées de contact
Royaume-Uni
- gbbank.co.uk
4,6
Excellent
140 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great service and very easy access
Able to get through on the phone with any problems and quick easy access to funds and easy website to use
18 février 2026
Avis spontané
Réponse de GB Bank
Hi
Thank you for your fantastic 5-star review!
We are delighted to hear you have had great service and found our website easy to use, and also had quick easy access to your funds.
We really appreciate you taking your time to share your experience.
Kind regards
The GB Bank Savings Team
Agent I spoke to was very polite and…
Agent I spoke to was very polite and explained everything and in a very easy easy to understand
17 février 2026
Avis spontané
Réponse de GB Bank
Hi Colin
Thanks very much for sharing your experience of our Customer Service team and for rating us 5-stars!
We really appreciate you taking the time to leave your great review.
Kind regards
The GB Bank Savings Team
Answered the phone promptly and…
Answered the phone promptly and resolved my problem very efficiently
16 février 2026
Avis spontané
Réponse de GB Bank
Hi David
Thank you for your 5-star review!
We really appreciate you taking the time to share your experience of our Customer Service team, and we are delighted to hear your problem was resolved promptly and very efficiently.
Kind regards
The GB Bank Savings Team
Great staff very helpful
Great staff very helpful. Very patient .guided me through the website
16 février 2026
Avis spontané
Réponse de GB Bank
Hi Roger
Thank you for your 5-star review! We are delighted to hear you found our staff patient and very helpful.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Very helpful advice and customer focused
Very helpful adviser who took time and trouble to explain the answers to my queries and was very patient, which as an older customer I do so appreciate.
16 février 2026
Avis spontané
Réponse de GB Bank
Hi Caro
Thank you for your great 5-star review!
We are delighted to hear you found our Customer Service team very helpful and customer focused. Please do not hesitate to get in touch if you need any further support - the team will be happy to help.
Kind regards
The GB Bank Savings Team
Exactly what any banking experience should be like
They answered the phone within 3 rings!! The lady was extremely helpful; answered my query; suggested different options that would suit me and walked me through the process. Dealing with GB Bank could not have been easier each time I have contacted them, so I am very happy to recommend them.
13 février 2026
Avis spontané
Réponse de GB Bank
Hi Tr1xsie
Thank you so much for your amazing review and rating us 5-star!
We are delighted to hear you would recommend GB Bank based on our customer service and how easy it is to deal with us, and we really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Clear and effective instructions
12 février 2026
Avis spontané
Réponse de GB Bank
Hi Ivan
Thank you for your 5-star review! We really appreciate you taking the time to leave your review, and great to hear you received clear and effective instructions.
Kind regards
The GB Bank Savings Team
First rate customer service!
12 février 2026
Avis spontané
Réponse de GB Bank
Hi Jelly
Thank you for your 5-star review! We are delighted to hear we delivered a first rate customer service. We appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
ROBERT
The service was amazing and rob helped with everything that was needed. thank you so much.
11 février 2026
Avis spontané
Réponse de GB Bank
Hi
Thank you for your fantastic 5-star review! We are delighted to hear the service you received from Rob was amazing.
We really appreciate you taking the time to share your experience and we will be sure to pass on your brilliant feedback to Rob.
Kind regards
The GB Bank Savings Team
I was unable to access my account, m fault
I was unable to access my account this morning probably my fault inputting my details incorrectly. However after contacting GB Bank a nice young polite and calmly spoken lady called Reah resolved my issue with a few simple steps .
Thank you Reah
11 février 2026
Avis spontané
Réponse de GB Bank
Hi Colin
Thank you for taking the time to share your experience with our Customer Service team and for your fantastic 5-star review - we really appreciate this!
We will ensure your kind comments are passed on to Reah.
Kind regards
The GB Bank Savings Team
Top Bank
Easy to deal with Bank, web site is good, very impressed with customer service swags was very helpful thank you.
10 février 2026
Avis spontané
Réponse de GB Bank
Hi John
Thank you for taking the time to leave you fantastic 5-star review! We really appreciate you sharing your feedback and we are delighted to hear you are very impressed with our customer service.
We will ensure we pass on your thanks to Swags in our Customer Service team.
Kind regards
The GB Bank Savings Team
Having just opened a savings account I could not find my new account number or sort code.
Having just opened a savings account, which was very straight forward and uncomplicated, I logged onto my new account in order to find my new account number and sort code but to my dismay, this information was nowhere to be found anywhere within my account details! Therefore I could not make a transfer into the account. I called customer services and spoke with an extremely helpful young man, who quickly solved the issue.
10 février 2026
Avis spontané
Réponse de GB Bank
Hi
Welcome to GB Bank!
Thank you for taking the time to leave your review, we are delighted to hear you found our account opening experience straight forward and uncomplicated.
We are pleased to hear our Customer Service team helped you locate your account details to fund your account and the issue was quickly resolved.
Kind regards
The GB Bank Savings Team
Claire helped me gain access to my…
Claire helped me gain access to my account, she was pleasant, helpful and very patient ( I’m 69 and computers are not my thing ) thank you Claire.
10 février 2026
Avis spontané
Réponse de GB Bank
Hi Christine
Thank you for taking the time to leave your brilliant 5-star review. We are delighted to hear that Claire in our Customer Service team helped you to access your account. We will ensure we pass on your thanks to Claire.
Please do not hesitate to contact us again should you need any further help.
Kind regards
The GB Bank Savings Team
GB Bank - Top Drawer.
GB Bank as usual solved my self generated problem!
They are always there to resolve any issues. Quickly, efficiently and professionally. The staff are extremely polite, friendly but more importantly interested in you as an individual not just an accountant number.
I would recommend GB Bank as probably the best bank of its type. WELL DONE, DON'T CHANGE!
9 février 2026
Avis spontané
Réponse de GB Bank
Hi John
We are delighted to read your brilliant 5-star review! Thank you for taking the time to share your experience of GB Bank and for your recommendation.
We are working hard to ensure we offer the best possible service for our customers so your recommendation and comments that we are the ‘best bank of our type’ means a lot to us!
Kind regards
The GB Bank Savings Team
An excellent service
An excellent service. So refreshing to speak to one person who assumed responsibility for my challenge over the course of a couple of days.
All too often these days you make calls to companies and you never get to speak to the same individual. Not the case with GB Bank. Great work, keep it up Rob
10 février 2026
Avis spontané
Réponse de GB Bank
Hi Mark
Thank you for your fantastic 5-star review! We really appreciate you taking the time to share your feedback and we are delighted to hear you received excellent service from our Customer Service team. We will make sure we pass on your brilliant comments to Rob.
Kind regards
The GB Bank Savings Team
GB Great Britain, UK call answering in Newcastle 👍
Have been with GB for a while; good so far.
I needed advice over the phone today, my call was answered promptly and helpfully by Rob in Newcastle upon Tyne. Uk call answering is helpful for me because I have hearing impairment and have difficulty understanding overseas call centres.
There was a small problem opening a new account on line using iPad safari so I was advised to do it on Google which did work. I suspect that a section of the GB software isn’t compatible with Safari but with help on the phone we sorted it using google.
Otherwise apart from the software issue it would have been 5 star
9 février 2026
Avis spontané
Réponse de GB Bank
Hi Phillip
Thank you for sharing your recent experience with our Customer Service team. We are delighted to hear that the team have been helpful and have resolved your queries.
We have raised the problem you had with Safari on your iPad with our IT Team who are investigating the issue, and we would like to thank you for taking the time to highlight this.
Kind regards
The GB Bank Savings Team
I had a question about how to access my…
I had a question about how to access my account and my options on maturity of my savings account. Both were answered in a very friendly, easy-to-understand way and I am very happy with the answers and the fact that I was able to do exactly what I had wished with the minimum of time and no intrusive list of questions.
4 février 2026
Avis spontané
Réponse de GB Bank
Hi Ann
Thank you for taking the time to leave your fantastic 5-star review. We really appreciate your feedback, and we are delighted to hear you were very happy with the answers to your questions and your maturity options.
Kind regards
The GB Bank Savings Team
Enrolled on a 1 yr bond at a great rate…
Enrolled on a 1 yr bond at a great rate now maturing had an issue with nominated bank a/c. Spoke to a lady Claire who explained in full and offered to do it for me to rectify the issue sorted can’t ask for more than that great customer care thanks Robert
3 février 2026
Avis spontané
Réponse de GB Bank
Hi Robert
Thanks for your fantastic 5-star review! We are delighted to hear Claire in our Customer Service team sorted out your issue.
We really appreciate you taking the time to share your experience and we will be sure to pass on your great comments to Claire.
Kind regards
The GB Bank Savings Team
We opened a notice account with Gb bank…
We opened a notice account with Gb bank and the process was quick and easy. We always check beforehand what the phone service is like incase we have problems. We did encounter a problem on closing the account. The calls are answered quickly and the service providers are well informed and thecproblem resolved immediately. I WOULD RECOMMEND
22 janvier 2026
Avis spontané
Réponse de GB Bank
Hi Ian
Thank you for your fantastic 5-star review!
We really appreciate you taking the time to share your experience of our service and we are truly delighted to hear that you would recommend GB Bank.
Kind regards
The GB Banks Savings Team
Helpful member of staff.
Just wanted to give a shout out for the friendly and helpful way their customer service handler Rob dealt with my banking enquiry. Very impressed and a credit to this Organisation
19 janvier 2026
Avis spontané
Réponse de GB Bank
Hi Ms Hibbert
Thank you for your 5-star review and for taking the time to share your feedback - we really appreciate it.
We are delighted to hear of the great service Rob provided when dealing with your enquiry. We’ll ensure we pass on your very kind comments to Rob.
Kind regards
The GB Bank Savings Team
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