I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... Voir plus
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Lisez les avis des autres
Had lost my ID and called the helpline …. OMG bring it on GB Bank the lady I spoke too was so nice / calm and polite added to that had a sense of humour!! Sorted out my issue very quickly with no f... Voir plus
Had fantastic help from Omar. who had a lot of patience helping two old age pensioners to work their way around opening an account with GB Bank. Many thanks
L'entreprise a répondu
Competitive rate however it takes a whole working day to withdraw money from my instant access saver which had left me in afew hairy situations and close shaves. A withdrawal request on Friday arrives... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Coordonnées de contact
Royaume-Uni
- gbbank.co.uk
4,6
Excellent
140 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Customer Experience
Good competitive interest rates.
Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpful and knowledgeable in their products and systems. Staff are always very patient when sorting things out, very polite.
Today spoke to their colleague, Chantelle who quite happily stayed on the phone whilst I made payments from another bank, to make sure the money hit my GB bank account without issue. Very reassuring when moving large sums of money. Thanks Chantelle and thanks to all your colleagues.
20 janvier 2026
Avis spontané
Réponse de GB Bank
Hi Richard
Thank you for your fantastic 5-star review and for taking the time to share your feedback.
We are delighted to hear you had a good customer experience when transferring funds to your GB Savings account, and that the team have been very helpful and knowledgeable.
We’ll ensure we pass on your thanks and great comments to Chantelle and the team!
Kind regards
The GB Bank Savings Team
I have 4 bank acounts now with this…
I have 4 bank acounts now with this bank.They are by far the best bank I have ever used.
23 décembre 2025
Avis spontané
Réponse de GB Bank
Hi Chris
Thank you for your fantastic 5-star review! We are delighted to hear that GB Bank are by far the best bank you have ever used.
Thank you for choosing to save with GB Bank and for taking the time to share your positive experience.
Kind regards
The GB Bank Savings Team
5 stars to Rob snd GB Bank
I spoke to Rob at GB bank today and he sorted out my problem quickly and efficiently and was an absolute star!
Five stars to GB Bank as well for providing an actual person to speak to!!!!
Recommended!
22 décembre 2025
Avis spontané
Réponse de GB Bank
Hi Suzanne
Thank you for taking the time to leave your fantastic 5-star review and for your recommendation of GB Bank.
We are delighted to hear that Rob in our Customer Service team resolved your issues quickly and efficiently. We will ensue we pass on your kind comments that he is an absolute star!
Kind Regards
The GB Bank Savings Team
I recently phoned GB bank with a…
I recently phoned GB bank with a complaint and was greeted by a man called Rob. I complained to him about an issue. Rob was most helpful and was able to speak to him a second time following a further letter from the bank. This communication between me and him allowed for a speedy conclusion to be reched by the bank. I am delighed therefore with the service given to me by GB bank and especially Rob.
16 décembre 2025
Avis spontané
Réponse de GB Bank
Hi NNO
Thank you for taking the time to leave your great review. We are sorry you had reason to complain, however, we are pleased to see that the issue was quickly resolved, and we reached a speedy conclusion.
We will ensure we pass on your kind words to Rob, and we will let him know you were delighted with the service.
Kind Regards
The GB Bank Savings Team
Great Service
I couldn’t get into my account today, so I spoke to both Sam and Rob at GB Bank, they were both extremely knowledgeable patient and very eloquent. Such a pleasure to be able to speak to a human being that you can understand.
8 décembre 2025
Avis spontané
Réponse de GB Bank
Hi Georgina
Thank you for your fantastic 5-star review and for taking the time to share your experience with Sam and Rob in our Customer Service team.
We are delighted to hear they helped you with your account and we will make sure we pass on your lovely comments.
Kind regards
The GB Bank Savings Team
Great bank with great name!
I have saved with GB Bank for a year now and find them excellent both in terms of competitive rates, easy navigation on their website and very friendly and helpful service operators. I have recommended them to many friends and relatives and would not hesitate in doing so generally. The lady I spoke to today, Claire, was exceptionally helpful. Keep up the good work GB Bank and good luck for 2026.
3 décembre 2025
Avis spontané
Réponse de GB Bank
Hi Lizzy
Thank you so much for taking the time to share your experience of our products and service and for your fantastic 5-star review.
We are delighted to hear that you have recommended us to your family and friends based on your experience of saving with us.
We look forward to continuing to provide you all with competitive rates and excellent service and wish you all the best for 2026.
Kind regards
The GB Bank Savings Team
Excellent Customer Care .....
Rob was extremely helpful and patient in helping me set up my account. He spent 46 minutes on the phone going through each step online with me; even with me asking him basic questions I had just to make sure I had understood all the information correctly. Did not feel rushed or pressurised. The online set-up was actually simple but I just felt I needed "someone holding my hand" whilst setting up online and so glad that it was Rob on the other end of the phone! Thank you Rob
26 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Natasha
Welcome to GB Bank!
Thank you for your 5-star review and for taking the time to share your experience with our Customer Service team.
We are delighted to hear you found the online set up simple and appreciate it's good to talk through it with someone for the extra re-assurance.
We hope you are all set to go with your account but please do not hesitate to get in touch if you do have any further queries - the team will be more than happy to help.
They are available on 0808 164 2111 Monday - Friday 9.00am - 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
This review is not for the overall…
This review is not for the overall company performance but for the excellent staff , namely clare and Sam who answered the phone and solved my problems. They were extremely helpful, professional and above all human. It was a real pleasure not talking to an Ai bot.
26 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Phil
Thank you so much for your 5-star review and taking the time to share your experience of our excellent staff.
We are delighted to hear you found them extremely helpful and professional and we will pass on your fantastic feedback to Clare and Sam.
Kind Regards
The GB Bank Savings Team
The reason my communication was so good was Rob
The reason my communication was so wonderful, was
Rob, the person who so patiently stayed on the line to guide me through the process. I am one of Britains most useless users of the internet but Rob held onto his sanity and got me through.
21 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Peter
Welcome to GB Bank!
Thank you for your 5-star review and for taking the time to share your experience with our Team. We are delighted to hear that the communication was wonderful, and should you need any further help, please do not hesitate to get in touch. Our Customer Service team are available Monday - Friday 9.00am - 5.00pm and will be happy to help with any queries.
Kind regards
The GB Bank Savings Team
Great service recommended TVM (thanks very much!)
Had to contact the bank by phone as I had just opened up a new (2nd) account with them but needed some help to make my deposit. The lady Chantel was extremely friendly and helpful, she guided me through the process and gave me other information that I needed. She was very patient. As I said this is my 2nd account with GB bank and I am very pleased with their service and rates.
12 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Bert
Thank you for your 5-star review! We are delighted to hear you are pleased with our rates and service and you have opened your 2nd GB Bank savings account.
Thank you for taking the time to share your experience and we will ensure we pass on your great feedback to Chantel.
Kind regards
The GB Bank Savings Team
My enquiry was dealt with professional…
My enquiry was dealt with professional efficiency and patience by Swags... well done 👍👍👍
13 novembre 2025
Avis spontané
Réponse de GB Bank
Hi Bernie
Thanks very much for your 5-star review! We really appreciate you taking the time to share your experience and we are delighted to hear your enquiry was dealt with professional efficiency and patience by Swags. We will ensure we pass on your feedback.
Kind regards
The GB Bank Savings Team
Swags well done!
Swags has shown exceptional patience in dealing with our query. A very pleasant and engaging young lady.
11 novembre 2025
Avis spontané
Réponse de GB Bank
Hi John
Thank you for taking the time to leave your 5 star review and share your experience of our Customer Service team.
We are delighted to hear your queries were resolved and we will ensure we pass on your kind comments to Swags.
Kind regards
The GB Bank Savings Team
Account security
Had an email this morning regarding my account security, phoned and spoke with Sam who was very helpful and sorted out my query. Can’t fault the service I have received so far, long may it continue 😊
29 octobre 2025
Avis spontané
Réponse de GB Bank
Hi C
Thank you for your 5-star review, we are delighted to hear you have received great service regarding your Savings account.
We really appreciate you taking the time to share your experience.
Kind Regards
The GB Bank Savings Team
120 day account
120 day account. Simple. No issue.
Done with other banks many times.
They return money plus interest on expiry day.
GB Bank no ...
On day you accept account you have to close sane account. No message, no clarify. I needed money for a house purchase and failed. Going legal with GB Bank. Do not trust or use them. No customer info, no info on banking regulator.
18 octobre 2025
Avis spontané
Réponse de GB Bank
Hi Colin
We are sorry to see you have left a one-star review, and you are unhappy with your 120 Day Notice Account.
We understand you wish to make a withdrawal or close your account for a house purchase. Please note, this is possible, under the Terms of your account, to do this you need to provide 120 days’ notice.
We note you called our Customer Service team on 17 October to discuss this, we will be more than happy to start your notice period from 17 October if you wish to continue with your withdrawal / closure.
We would like to confirm that GB Bank hold a full banking licence, and we are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Service Register number is 850286 – the Financial Service Register can be accessed at www.fca.org.uk/register.
If you would like to discuss this information further, please contact our Customer Service team on 0808 164 2111, they are available Monday – Friday, 9.00am – 5.00pm (except bank holidays).
Kind regards
The GB Bank Savings Team
Patience and helpfulness
Swags was extremely patient and helpful when I tried to sort out some confusion over a new account after having changed my bank details. I can't thank her enough
13 octobre 2025
Avis spontané
Réponse de GB Bank
Hi Douglas
Thank you for taking the time to share your recent experience and for your 5-star review! We are delighted to hear Swags helped you with your query, we will ensure we pass on your thanks.
Kind regards
The GB Bank Savings Team
Excellent Mortgage Services & Competitive Rates
I could not recommend GB Bank enough. I recently worked on a mortgage application with them and the whole process was extremely well managed. Adnan, our relationship manager was professional and efficient and supported the application from start to finish. Over and above this, the rate offered was highly competitive.
1 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Connor
Thank you taking the time to share your experience of your recent mortgage application and for giving us a fantastic 5-star review.
We really appreciate your comments, and we are delighted to hear your Relationship Manager, Adnan supported you through the whole process and based on your experience you would recommend GB Bank - thank you.
Kind regards
The GB Bank Lending Team
More than 5 Star Reviews for MR. Suvir Bhargava from GB Bank
I would like to take this opportunity to give GB Bank — and especially Mr.
Suvir Bhatnagar — a 5-star review. Suvir has been one of the most responsible, diligent, and customer-focused professionals I have ever worked with.
He successfully helped us secure a remortgage for our hotel within a very tight three-to-four week deadline, something that would have been nearly impossible without his dedication. I was very impressed with his level of care, attention to detail, and his commitment to always putting the customer first.
Thanks to Suvir and the GB Bank team, the entire process was smooth and efficient, and we felt fully supported from start to finish. I would not hesitate to recommend GB Bank and Suvir Bhargava to anyone looking for outstanding financial solutions and exceptional customer service.
15 juillet 2025
Avis spontané
Réponse de GB Bank
Thank you so much for taking the time to share your experience of your recent remortgage with us.
We are delighted to hear that Suvir successfully helped you to secure your remortgage for your hotel in such a short space of time.
We really appreciate that would recommend GB Bank based on this experience and the level of care and attention you received from Suvir and the team.
We are very grateful for your comments and appreciate you taking the time to leave this fantastic 5-star review.
Kind regards
The GB Bank Lending Team
A run around to give this company my…
A run around to give this company my money!
Memorable place was not accepted, then my password. Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but they had put my husbands name he was a 2nd. Yesterday, transferred form my bank £1,000, today a large sum from my bank, I don't do Apps. When it didn't arrive to GB, I called. Oh your account has timed out, it's 21 days. In my reckoning 21days was today 11.9.25, my money went back to my bank. We can reopen your account for you, I don't want to go through all the hassle again. my £1,000, sent 10.9.25, is not returnable.
11 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Andrea
We are sorry to hear of the problems you have encountered opening your joint savings account. We understand you have spoken to our Customer Service team again today who have explained why the details were not accepted and they have offered a solution to the issues you were facing.
We would really like the opportunity to get your account set up correctly with your funds effective the date you tried to make your deposit. If you would like to proceed, please call the Customer Service team again on 0808 164 21 11 and they will be happy to help. The team are available 9.00am – 5.00pm Monday – Friday (except bank holidays).
Kind regards
The GB Bank Savings Team
The helpline person named Samantha…
The helpline person named Samantha (Sam) was professional, courteous and efficient.
A *
5 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Rob
Thank you for your 5 star review! We are really grateful that you took the time to share your experience of our Customer Service team.
Kind regards
The GB Bank Savings Team
What a fantastic Bank
What a fantastic Bank. Swags was amazing, I made a resent transfer but for some reason it did not through.
Rang and spoke to Swags and she could not have been more helpful. After taking all the security checks and then finding out why the transaction did not go through, I was told to check my nominated account, and there it was, great, we were then able go ahead with our house purchase, well done, keep up the good work.
4 septembre 2025
Avis spontané
Réponse de GB Bank
Hi Richard
Thank you for taking the time to leave your fantastic 5 star review. We really appreciate your kind comments and we are delighted to hear Swag in our Customer Service team helped you with the issue.
Wishing you the best of luck with your new house purchase.
Kind regards
The GB Bank Savings Team
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