Just wow! GenderGP is such a brilliant company :) I feel so fortunate to have found them and been able to afford them, because I was on testosterone just 48 hours after finishing my "application" to g... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I waited 5 years for the NHS to help me with my gender identity and I was told that I would have to wait a few more years till I am seen so I joined the gender gp and they are so fast , easy to set up... Voir plus
The sign up fee and monthly costs are affordable, I got my HRT delivered to my door extremely quickly, overall very fast and easy which is exactly what I wanted. It's unfortunate that they use AI... Voir plus
They Raised the monthly subscription prices by £6 for no reason at all, their reason being 'so we can shorten our response time from 3 days to same day' no one asked for this. This is a standing subsc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de GenderGP Transgender Services
Écrit par l'entreprise
Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.
Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.
GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.
Coordonnées de contact
Online, Worldwide, Royaume-Uni
- gendergp.com
3,8
Bien
967 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 59 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The experience was amazing I was…
The experience was amazing I was nervous beforehand but James was brilliant at explaining everything and put my mind at ease I really appreciate it
15 juillet 2026
Avis spontané
Réponse de GenderGP Transgender Services
Thanks so much for taking the time to share this 💜
We’re really glad to hear that you had a positive experience and that James was able to put you at ease, starting a new journey can feel nerve-wracking, so it’s great to know you felt supported throughout.
We’ll be sure to pass your kind words on to him 😊 If you need any further support or would like to book another session, you can do so at any time via our booking page, or feel free to reach out via chat on our website, we’re always here to help.
Poor service patches not sicking
I the the service you pay for is very bad no way to call any one i used the chat thing send same link all the time i had patches only stuck for a few hours only evan with using sellotape to stick it on i now ran out ive email a nurse who takes a long time 3 or for or 5 days at least to reply. i see my sate changed to September it was end of August Getting very stressed as to the lack of help i like a phone calle or some one to email to sort this out again Service is bad chat box is useless
7 juillet 2026
Avis spontané
Réponse de GenderGP Transgender Services
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you’ve experienced with your patches and the frustration this has caused. We understand how important it is to have reliable access to your medication and timely support when you need it.
We’re also sorry that the chatbot did not connect you with the support you needed. If your question is not answered by the available options, you can always request to speak with a member of the support team, who will be able to assist further.
A member of our team has now contacted you directly by email so we can look into this with you and help resolve the issues you’ve raised.
Thank you for bringing this to our attention, and we hope we can support you in getting this sorted as quickly as possible.
With love,
GenderGP Team
Knowing someone is on your side
Knowing someone is on your side, no matter what you decide, is the most useful and reassurring thing anyone could wish for. They are doing good work, supportive, gentle, kind, understanding, and you can go at your own pace, you don't have to do anything drastic or take any medicine if you prefer not to, or you can go for it if you want to, and they are improving by the day, tech is always a tricky hurdle and having the systems that work and are easy to use is a big factor, I work in tech and know how tricky it is, user friendly is my favourite thing in I.T, very grateful to have found this clinic, it has really helped me so much, and is well worth it! The more I see of them, the more I feel better about everything, and it makes a big difference to your life when you can just be you, whatever that looks like :)
2 juillet 2026
Avis spontané
Réponse de GenderGP Transgender Services
Thank you so much for taking the time to share such a thoughtful review.
We’re really grateful to hear how supported you’ve felt throughout your journey with us. Knowing that our members feel listened to, respected, and able to move at a pace that feels right for them is incredibly important to us.
We also really appreciate your understanding around the challenges of developing and improving the Member Hub. Creating systems that are simple, accessible, and easy to navigate is a priority for us, and we’re always working on improvements to make the experience smoother for our members.
Most importantly, we’re so pleased to hear that our support has helped you feel more comfortable being yourself. Thank you for trusting us to be part of your journey, and we’ll continue doing our best to support you.
With love,
The GenderGP Team
I honestly don't know what else to do…
I honestly don't know what else to do at this point.
I have been a paying GenderGP patient and have now had my prescription fail to arrive FOUR separate times. Every time I contacted support, I was told that a prescription had been sent, only for nothing to arrive. I spent months chasing updates, waiting for replacements, and repeatedly having to explain the same situation over and over again.
As a result, I have now been left without access to my prescribed hormones. This has caused significant stress, anxiety, worsening headaches, fatigue, and a serious decline in my wellbeing while I wait for a resolution.
What frustrates me most is that after the first missing prescription, I expected the issue to be investigated and properly resolved. Instead, the same thing happened again. And again. And again.
To GenderGP's credit, a refund was eventually issued. However, a refund does not change the fact that I was left without medication after months of failed prescription deliveries and constant chasing of support.
At this point, if this matter is not properly resolved and I am not provided with a clear explanation of what happened to the multiple prescriptions that were supposedly dispatched, I will be considering escalating the matter to the relevant consumer protection and healthcare authorities for review.
My experience has been exhausting, stressful, and deeply disappointing. I hope no one else has to go through the same situation.
24 juin 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Evelina,
Thank you for taking the time to share your experience. I’m really sorry to hear how stressful and exhausting this situation has been for you. We completely understand how important timely access to your medication is, and it’s not the experience we want any of our members to have.
To provide some context, prescriptions are issued and dispatched by independent EU-based prescribers, who send a high volume of prescriptions each week. While non-delivery is rare, we are unfortunately reliant on standard postal services, and prescriptions are not sent via tracked delivery due to the significant additional cost this would involve.
That said, we absolutely recognise that in your case this has happened multiple times. Each time we’re made aware that a prescription hasn’t arrived, we do reissue it as quickly as possible, but we appreciate that this does not make up for the repeated delays and the impact this has had on your wellbeing.
Given that several prescriptions have failed to reach you, this may point to a local delivery issue. To help resolve this properly, we’d really encourage you to reach out again via the member support chat on our website so we can:
* Double-check that your address is formatted correctly
* Explore whether an alternative delivery address may be more reliable
Please know that we share your frustration, our goal is to make gender-affirming care as accessible and smooth as possible, and we’re genuinely sorry that this hasn’t been your experience.
We’d really like the opportunity to get this resolved for you as quickly as possible.
Best Wishes,
GenderGP
It's shit
It's shit, have had an issue with them every single time I've ordered for the last five years, I just have no other options. I currently have no testosterone because they've decided I should have no choice but to repay for the setup fee, the monthly subscription, the id check, and the consent check, that all comes to £255 for a simple £5 email I can show my pharmacy, and of course if I try and contact them I get linked to an AI that can't do anything, so basically I have no way of getting the hormones that save my life. Thanks gendergp! I hate you, you selfish, greedy, bastards
22 juin 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Casper,
If there has been a gap of 6 months or more since using our service, some onboarding steps need to be repeated. This ensures your medical information is up to date and allows us to safely continue treatment, which includes setting up a new account.
Prescriptions are issued by independent prescribers and require appropriate clinical review. This means they cannot be provided as a simple request or email without the necessary checks being completed first.
If you’d like support with this or to understand the quickest way forward, please reach out via the chat function on our website. You’ll be connected with a member of our support team who can review your case and guide you through the next steps.
We’re here to help.
It doesn't work
Been with them for 2 years now and I've always been treated like some after thought when I'm paying an insane amount of money.
Recently, I wanted to switch my type of medication to injections. Sounds simple right? The website for members has locked me out of changing my meds and forced a higher dosage of my current prescription (which I do not want). I am writing this review because there is 0 other way of contacting them about fixing this problem and I'm not paying to fix a problem they caused.
18 juin 2026
Avis spontané
Réponse de GenderGP Transgender Services
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this has been for you.
We completely understand how important it is to feel in control of your treatment, especially when you’ve been with us for some time. What you’ve described isn’t the experience we want any of our members to have, and we appreciate you bringing it to our attention.
Our support team has now reached out to you directly to help resolve this as quickly as possible. If things aren’t yet sorted, please do use the chat function within the member platform so we can prioritise getting this fixed for you without any additional cost or hassle.
We’re here to support you and make sure your care aligns with your needs, so we’ll do everything we can to support.
With Best Wishes,
GenderGP
Everything was hassle free.
6 juin 2026
Réponse de GenderGP Transgender Services
Hi there,
Thank you for your feedback.
We’re really pleased to hear that your experience was hassle free, we're committed to ensuring gender affirming care is accessible as possible so it's great to hear your experience reflects this. We appreciate you taking the time to share this with us.
We're here for you anytime and our Chatbot is always available to connect you with Member Support.
Warm wishes,
GenderGP Team
Paid hundreds for nothing.
I have paid hundreds upon hundreds of pounds to this company, both through multiple setup and prescription fees, and through the £30 a month subscription, and haven't recieved anything whatsoever. The only help they offer is with an AI chatbot that doesnt work most of the time, and If I want to talk to a human, it will cost me another £30 for 15 minutes.
I hope you know that I fully intend to form a class action lawsuit against this company if I am not contacted about this promptly, and properly reimbursed, or at the very least given the meager amount of medication I have paid for.
4 juin 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi there,
Thank you for your feedback, we’re sorry to hear you feel this way.
We have already reached out to you directly to support you in moving forward with your care, but we haven’t yet received a response. Please do let us know if you still need our support.
Our team remains here and ready to help resolve this with you as quickly as possible.
Warm wishes,
GenderGP Team
had a video call with James
had a video call with James. very professional and remeasuring. answered all my questions in a way i understood. 5 star
4 juin 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Billy,
Thank you for your kind review and taking the time to share this.
We’re really pleased to hear that your session with James was professional and reassuring, and that he was able to answer your questions clearly and in a way that made sense to you.
James looks forward to connecting with you again soon and we are here for you every step of the way. Don't forget to check out the other session types available to continue that holistic support throughout your journey
Warm wishes,
GenderGP Team
Very easy and efficient, had my T within a day
Amazing and so quick oh my gosh, it was completely easy and stress free and made me feel very safe as a Tboy. The only thing is that it is on the more expensive side but it is a private service so it is to be expected. I definitely recommend! It's also super easy to do everything discretely and I haven't needed to talk to customer service once.
25 mai 2026
Réponse de GenderGP Transgender Services
Thank you so much for taking the time to share your experience.
We’re really glad to hear that your care felt quick, efficient, and stress-free, and that you felt safe and supported throughout your journey with us. That’s exactly what we aim for.
We also appreciate your honest feedback about cost, we understand this can be a consideration, and we’re grateful you still chose to recommend us. We pride ourselves on keeping our subscription prices the same for the last decade and our ongoing mission to make gender affirming care as accessible as possible.
Wishing you all the best going forward, and remember we’re here if you ever need anything, pop us a message on our Chatbot - we've got you!
With Love,
GenderGP
No repeat prescrition
I have now been out of Everol for a week the dates for the next dose has changed three times no June July now August the end of no prescription sent .The chat box is hapless keeps sending same link there is NO RESEND medication why have i not got prescription sent chat box is hopeless i need prescription sent urgent there's no one to call with out paying or email i want a phone call to discuss prescription why has the other one been ended
I have had 4 bast Everol patches that have just not stuck to me even with tape over them so now im out of them should last till end of June I did email yesterday still no reply
I find service at the moment bad had few hold ups with appointment one on my end the others on nurses made no one turned up cost £30.00 I got refund on them NOT full only £25.00 it too its only a week or so later i got the £5.00 should not cost you £7.99 for 15mins still waiting for reply again so far not good service i found for the price you pay each month No one Calls back which i like NO CUSTOMER SERVCE TO CALL
30 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Nicholas,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience.
We understand how frustrating it must be to have issues with your medication. While we’re not responsible for the manufacturing or supply of medications, we absolutely appreciate the impact this has on you. I can see that a new prescription has already been requested for you, so this should help ensure continuity of your treatment.
In terms of communication, I can confirm that responses have been sent to you via email. Please note that you don’t need to book and pay for a session in order to receive support, Member Support are available to assist you through the Chatbot.
We’re also sorry to hear about the inconvenience with your appointments and appreciate your patience while the refund was processed.
Your feedback is really valuable to us, and we’re always working to improve our service. If there’s anything further we can do to support you, please don’t hesitate to get back in touch.
Best Wishes,
GenderGP Team
AI generated brain damage
I've used this company for a few months. After a while, I started having serious side effects and symptoms from the hormones. It eventually got to the point where I visited a doctor. It's worth noting I booked this doctor via GenderGP, and the information he told me was from his priviliged access to GenderGP systems.
This doctor admitted that my prescription was entirely generated by AI. And it had screwed up, badly. I was taking double the maximum dose of Testosterone inhibitors, to the point where my levels were below baseline, risking me brain damage. Further, I'd been suffering cruel side effects from taking Progesterone long, long before I was first supposed to.
I quickly cancelled my subscriptions with them, and moved to a different company, Imago. However, despite cancelling every prescription, they're still trying to bill me for an anti hair loss thing I subscribed to, which I never even received. I had to block them on my card.
20 mai 2026
Réponse de GenderGP Transgender Services
Thank you so much for your kind words!
We’re really glad to hear you found the service both efficient and affordable, that’s exactly what we aim to provide for our members.
If you ever need any support along the way, or have questions about your treatment, please don’t hesitate to reach out via our Chatbot, we’re always here to help.
Thanks again for being part of GenderGP 💜
Réponse de GenderGP Transgender Services
Hi there,
We’re sorry to hear that you feel this way, and we appreciate you taking the time to leave feedback.
We take all concerns seriously and would really like the opportunity to understand what has happened in your case so we can look into it properly and help where possible.
If you’re open to it, please contact our support team directly with more details so we can review your experience and assist further.
Best Wishes,
GenderGP Team
Okay when you have no other choice.
Okay when you have no other choice but the customer service is atrocious and treatment recommendations are often done by AI which leads to mistakes. The company is extremely negligent and cares more about making money than the wellbeing of their customers.
27 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Natalie,
Thank you for taking the time to share your feedback, we’re sorry to hear that your experience has not met your expectations.
We take concerns around safety, clinical care, and communication very seriously. To clarify, treatment recommendations are not generated by AI. All clinical decisions, including prescribing recommendations and care plans, are shaped by qualified healthcare professionals in line with established clinical guidelines.
We also recognise that access to support and response times are extremely important, particularly for people navigating gender-affirming care. We are actively investing in improving our member support systems and processes to ensure queries are handled as efficiently and safely as possible, with appropriate clinical oversight where needed.
We’re sorry that your experience has left you feeling dissatisfied. Feedback like yours is important and is reviewed carefully by our team to help us continue improving both the quality and consistency of care we provide.
If you would like us to look into anything specific regarding your care, we encourage you to contact our support team directly via the Chatbot so it can be reviewed properly.
GenderGP
Used to be decent, now awful
Gender GP was overall great until their overhaul a couple years ago. They replaced most of their staff with AI, they stopped doing reduced rate subscriptions for those on low income, and the staff they do have left are so much worse at their job than the previous staff. They also stopped offering shared care with your GP (UK). You used to be able to ask questions and have that forwarded to the medical team. Now if you want to speak to a medical professional you have to pay loads for an appointment. After voicing these complaints I was offered a free "Wellbeing Appointment" (usually 8 pounds) where I was given blatantly incorrect information when asking about my testosterone medication and also finasteride. Whats happened to Gender GP is the product of deeply sinister greed and a willingness to exploit an extremely vulnerable and typically low income community.
27 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Zack,
Thank you for taking the time to share your feedback, we’re sorry to hear that your experience has not met your expectations.
We understand that changes to service structure, pricing, and access to clinical support can feel significant, particularly when compared to earlier experiences. Our model has evolved over time in response to increasing demand, regulatory requirements, and the need to ensure safe, clinically appropriate pathways for all members. This includes the use of triage systems to help prioritise queries and ensure that members receive the right level of support at the right time.
We also want to clarify that we do not replace clinical staff with AI. While automated tools are used to help manage initial queries and improve response times, all clinical decisions and medical advice are shaped by qualified healthcare professionals.
Regarding prescriptions and clinical advice, we are unable to comment on individual cases in public replies, but we always encourage members to raise any concerns directly so they can be reviewed by the appropriate clinical team. Where further support is needed, members may be offered structured appointments with a clinician to ensure safe and accurate guidance tailored to their situation.
We are sorry to hear you feel your recent experience did not reflect the level of care you expected. Feedback like yours is taken seriously and is used to help us review and improve our services wherever possible.
If you would like us to look into your concerns further, please do reach out to our support team directly via the Chatbot so we can review your case in detail.
GenderGP
Gentle clarity in a complicated system From James
From the outset, my session with James felt incredibly grounding… like being guided through something complex by someone who genuinely understands its weight. He has a rare ability to translate intricate, often overwhelming information into something clear, accessible, and almost reassuring.
What could easily have been a daunting process instead felt navigable, even hopeful. I left the session feeling far more informed and steady in my next steps, which is no small thing.
James brings both professionalism and a kind of quiet empathy that makes a lasting impression. I would absolutely recommend this service to anyone trying to find their way through similar paths
26 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Cazz,
Thank you so much for taking the time to share such thoughtful feedback, it really means a lot to the team.
We’re genuinely pleased to hear that your session with James felt grounding and supportive. Navigating gender-affirming care can often feel complex and overwhelming, so it’s especially meaningful to know that the process felt clearer, more accessible, and even hopeful for you afterwards. James will be really pleased to read your comments.
Creating a space where people feel heard, understood, and guided with clarity is something we care deeply about, so it’s wonderful to know this came through in your experience.
If you ever need further support or are considering next steps in your journey, you’re always welcome to reach out to us via our Chatbot, we’re here to help at every stage.
Thank you again for sharing your experience, and for recommending the service. Feedback like yours genuinely helps others who are exploring their options and helps us continue improving the support we provide.
GenderGP
Mixed feelings
really only recommend gender gp if you’re absolutely desperate for hormones. Like I’m grateful that I receive my treatment, I know I have got it somewhat easier than others in terms of accessing hormones and I’m not trying to sound ungrateful. I haven’t had any proper significant problems, but when I first started off there was a member of staff called Megan (Meg) and she was really helpful, promised me she wouldn’t leave me in the dark as I was honest and confronted her from the first initial set up session that I had seen conflicting reviews and was on edge about going with them, she reassured me and made me feel at ease (as most people do if they’re getting paid smh) And I thought it was odd that over the next few weeks she was practically begging me to leave her a review, I didn’t want to leave a review at the start as I hadn’t even received my testosterone yet and it was too early on and just seemed performative, and I like to be honest in reviews as what’s the point of lying especially when the trans community are counting on reviews in order to compare other websites, and get the best out of their trans pathway (I originally got a wet paper signature prescription so it took about 2 weeks like usual as the prescription was sent by post) but she still kept asking after and because I was hyped about receiving my testosterone (physically), I left her a good review, safe to say I haven’t heard from her more or less since I left the review (it was a good one by the way) literally no communication, no contact, no explanation, just gone. I don’t know if she still works here but I just think it’s out of order to leave someone in the dark like that especially when she gave me her personal email to assure me that this wouldn’t happen, she could of at least wrote an email telling people she was no longer working there (if she doesn’t) and just forwarded it to everybody that is contacting her regarding gender gp, especially dealing with vulnerable people that are desperate for care and most of the time, advice, and are paying a huge amount of money, and are already being actively failed by the system as a whole. and unfortunately like most of the other reviews i personally hate the fact that because we are a minority that we are being taken advantage of for money and I wish (in the uk) that it would be quicker on the nhs so we all wouldn’t have to deal with this (I don’t know how it works in other countries) A few weeks back I experienced a problem with my testosterone (this was completely my mistake, I changed my prescription to injections but couldn’t personally afford them as gel is more affordable where I live) it wouldn’t let me change it back to gel until the middle of June because I had already swapped from the gel to the injections and computer said no (as it already had been twice, but I just wanted to attempt to try something new) but that was ages away and I was on my last bottle, so my pharmacy (as requested) sent the injections back to the supplier. It was a whole massive thing, and eventually by going on the gender gp website (just putting this out there just in case anyone needs to actually get through to a human rather than the ai) then clicking the chat option on the gender gp
Website (without logging in or signing up) and then telling the ai it’s an emergency and you need to talk to a human (as it will break past the ai as it’s coded a certain way) and then eventually it’ll tell you to type something for it to pass onto a member of staff and you put your email when requested and a HUMAN will contact you within the next week but it was quick for me, (about 12 hours ish). Just wanted to personally thank that member of staff called jade as they really helped me and made me feel like the £30 subscription fee was somewhat worth paying lol.
20 avril 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi John,
Thank you for taking the time to share such a detailed and honest review, we really do appreciate it.
We’re glad to hear you’ve been able to access treatment and that Jade and Meg were able to support you when you needed it. We’ll make sure your feedback is shared with the team.
We are committed to supporting all members, and our chatbot allows us to manage a high volume of queries on a priority basis. This helps ensure that, where full details are provided, we can support every member as effectively as possible. We are continuing to invest significant resource into improving our member support experience and making it the best it can be.
In terms of your prescription experience, we appreciate your honesty about what happened, and we’re glad it was ultimately resolved. Situations like this can be frustrating, and we’re continuously working to make processes clearer and more flexible where possible.
We also hear your wider concerns about access to care and the challenges many people face, it’s something we care deeply about, and we’re committed to making support as accessible and safe as possible within the systems we operate in.
Thank you again for sharing your experience, it genuinely helps us improve and we are here for you.
GenderGP
How can you give a person prescription…
How can you give a person prescription for hormones without having them take blood tests??
Gender GP isn't following their own guidelines.
This person is sitting on a live stream saying that they are getting hormones so they can keep them at home, and book a blood test later. According to you Gender GP they have to take blood test first before you prescribe hormones
23 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Margot,
We understand your concern and appreciate the opportunity to clarify.
We’re aware that there is misinformation circulating online, which isn’t helpful to anyone, so we appreciate you taking the time to raise this.
Blood tests are not always required before starting hormone therapy, as baseline hormone levels do not reflect how an individual will respond to treatment. Instead, a safe starting dose is prescribed in line with international clinical guidelines, including WPATH and the Endocrine Society.
Ongoing monitoring is an essential part of care. Blood tests are required every 3 months after starting treatment to assess how the body is responding and to guide any adjustments to dosage, ensuring treatment remains safe and effective.
Our approach is based on established best practice and is designed to balance accessibility with clinical safety.
GenderGP
I started with GenderGP in Nov 2025 - A Joke of a Sevice
I started with GenderGP in Nov 2025, there was a issue with my meds, not being sent to the Pharmacy. So i was told to use the Re-Issue button. whilst this got me my meds within a few days. I then had a surprise as GenderGP changed the next issue date two weeks later.
The issue with that is my next meds would then be late by 2 weeks. Despite emails, video calls which you have to pay for, the admin teams was not responding to front line staff.
The Nurse had to go and see the Doctor and ask him to do manual order after me getting upset on the phone due to the stress and worry of running out of meds.
The final bit that made me leave GenderGP, my debit card got replaced by the bank. I was few days late with payment and GednerGP removed all the meds from the portal. I updated the card details and made payment, sent genderGP and email and guess what No Response.
A Form word to Helen Former owner of GenderGP, please do not advertise GenderGP making them out to be the best thing on the planet. they might have been when you was in control. But sadly its a fully automated AI Service now, and if things go wrong and trust me they will. no one is there to fix / resolve any issues.
Had GenderGP been in the UK Still, I would have taken legal action to get my money back that i had wasted.
22 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Samantha,
We’re really sorry to hear how you are feeling about your recent experience.
We’d really value the opportunity to look into this properly with you, as it sounds like there may have been some confusion around prescription timing and account status. Our service is not fully automated, while we use technology to improve access and efficiency, all clinical decisions and support involve real people, including partner doctors and our Member Support Team.
To clarify, medications are not removed from your care, if there is an interruption to subscription or billing, this can pause your active Transition Pack, which may have appeared as though medications were removed. We’re sorry for how this felt, and we believe this was resolved last week, but we’d be happy to review it again with you and chat further.
We look forward to receiving a reply and supporting you with any outstanding queries you may have.
Best Wishes,
GenderGP
Terrible service
Terrible service. They do the absolute bare minimum, everything seems automated, basically no customer service, there's no reliable way to speak to anyone without paying them, their website is terrible, they can't keep their billing straight and they took payments from my card without being authorised to, they changed my dose without telling me despite the fact that I uploaded blood results in-time, they've deadnamed me in the past, they started charging to even request a prescription despite my paying them £30 a month subscription already, literally everything they "offer" is an extra charge so I don't know what that subscription is supposed to be paying for... the list goes on, and when I finally tried to cancel my subscription it hit me with about a dozen (literally) nag screens and dark patterns to try to dissuade me - that should tell you exactly what kind of company this is. Avoid them if you have any other options at all, dealing with them has caused me nothing but stress.
19 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Elizabeth,
We’re really sorry to hear that you’ve felt this way about your experience, that’s certainly not what we want for our members.
We’d like to clarify a few points for transparency. Our service combines access to clinical care with a structured digital platform, which can feel different to traditional services, but is designed to improve access and consistency. Prescription requests, clinical reviews, and medication changes are always handled by qualified clinicians based on the information available at the time, including submitted blood results.
In terms of billing, all subscriptions and additional services are clearly outlined during sign-up and within the member portal, and members are able to manage or cancel these at any time. We do not take unauthorised payments, and we take any concerns about this very seriously.
We also sincerely apologise for any instance where your name was not correctly reflected, we understand how important this is and have processes in place to ensure records are updated appropriately.
We appreciate that our model may not be the right fit for everyone, but we are always here to review concerns and put things right where possible. If you’re open to it, we’d really encourage you to contact us directly so we can look into your experience in detail.
GenderGP Team
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