Just wow! GenderGP is such a brilliant company :) I feel so fortunate to have found them and been able to afford them, because I was on testosterone just 48 hours after finishing my "application" to g... Voir plus
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Lisez les avis des autres
I waited 5 years for the NHS to help me with my gender identity and I was told that I would have to wait a few more years till I am seen so I joined the gender gp and they are so fast , easy to set up... Voir plus
The sign up fee and monthly costs are affordable, I got my HRT delivered to my door extremely quickly, overall very fast and easy which is exactly what I wanted. It's unfortunate that they use AI... Voir plus
They Raised the monthly subscription prices by £6 for no reason at all, their reason being 'so we can shorten our response time from 3 days to same day' no one asked for this. This is a standing subsc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de GenderGP Transgender Services
Écrit par l'entreprise
Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.
Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.
GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.
Coordonnées de contact
Online, Worldwide, Royaume-Uni
- gendergp.com
3,8
Bien
967 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 59 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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It was very welcoming and professional…
It was very welcoming and professional also was very easy to talk to people without being judgemental
13 mai 2026
Réponse de GenderGP Transgender Services
Hi Paul,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re so glad to hear you found the team welcoming, professional, and easy to talk to. Creating a supportive, non-judgemental space is incredibly important to us.
You can reach us via our chatbot in the bottom right of the site if you need any support and we'll always be happy to guide you.
Warm wishes,
GenderGP Team
It’s just another internet scam..
It’s just another internet scam..
Pretending to help people but after the first huge payment you won’t hear from them again and contact is impossible 🤢
Absolute savages
9 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Fabienna,
We’re really sorry to read this and to hear that you’ve felt this way.
We do want to reassure you that we are here and available to support you. You can reach us via the chatbot (purple bubble) in the bottom right corner of our website, or by using the contact form within that, both are monitored by Member Support.
We’d genuinely like the opportunity to look into what’s happened in your case and help resolve things for you. Please do reach out with your details so we can support you.
Best wishes,
GenderGP
AI run scam
I’m sure they used to be a good service but I can no longer do anything with my account without paying money. They have zero customer support as it has all been replaced with AI. Actual scum.
5 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Harry,
We’re really sorry to read this and that your experience has felt so frustrating, that’s not what we want for anyone using our service.
We understand that recent changes may feel different, particularly around how support is accessed. While we do use tools to help manage high volumes of queries, there is still a team here to support you, and we absolutely want to help resolve any issues you’re having with your account.
You can reach us via the chat option (purple bubble) in the bottom right corner of our website, or through the contact form within that. These are monitored, and your query will be picked up by Member Support.
We’d really appreciate the chance to look into this for you and get things working as they should.
Best wishes,
GenderGP
Consent session
Had my consent session with James, everything was so comfortable and simple. He even fixed my prescription for me when i was having issues with it!!
He was just really kind and didnt leave the session open ended and it wasn't really clinical or anything (I was worried about that) i'm happy about it now because I know that if i have issues in the future I can book a session and it doesn't have to be anything scary or judgemental, just people talking <3
1 mai 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Danny,
Thank you so much for sharing your experience and for the glowing review, it’s really appreciated.
We’re so glad to hear that your Consent Check-in session with James felt comfortable, supportive, and easy to navigate. It’s especially great to know he was able to help resolve your prescription queries during the session too.
Creating a space that feels non-judgemental and not overly clinical is really important to us, so it’s lovely to hear that this helped ease your worries. Knowing you feel confident to reach out again in the future is exactly what we hope for.
We’ll be sure to pass your kind words on to James, it will mean a lot to him.
With love,
GenderGP
I had my consultation booked in with James
I had my consultation booked in with James and he was incredibly kind and helpful, the appointment was really great and it was nice to chat to someone that understood me and validated my feelings. He is truly a kindhearted person!!!!
28 avril 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Bobby,
Thank you so much for taking the time to share your experience, it really means a lot.
We’re so glad to hear that your consultation with James was such a positive experience. Creating a space where people feel understood, supported, and validated is incredibly important to us, so it’s lovely to know that came through.
We’ll be sure to pass your kind words on to him. You can book other sessions with James and our Directory of gender experts anytime you need, these include Surgery Referrals, Gender Marker Letter Sessions, Doctor Consultations, Follow Up Sessions and more.
We're so proud to support you!
With love,
GenderGP
My experience with gender gp
My experience with gender gp
It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly have someone to open up to how I have felt over the years, and it was so relieving. I loved every second of our call and it was super engaging and useful. Every bit of information was taken to heart, he's amazing!
28 avril 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi there Remus,
Thank you so much for sharing this lovely feedback, we really appreciate it and your words mean so much!
We’re so glad to hear your session with James was such a positive and supportive experience, and that it helped you feel understood and able to open up. Creating a safe and affirming space for people to explore how they feel is exactly what we aim for 💜
We’ll make sure your kind words are passed on to James and the team. We're proud to walk beside you on your journey!
Warm wishes,
GenderGP
Service has deteriorated massively…
Service has deteriorated massively recently. They changed the prescribed medicine without consultation which is appalling. Numerous messages to them to resolve completely ignored or answered without acknowledging the problem. They are leaving our daughter without the correct medication while they continue to collect money from us. Moving to another provider at the earliest opportunity.
27 avril 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Matt,
Thank you for taking the time to share this, and I’m really sorry to hear about your experience.
I’m sorry that your messages have not received the clarity or response you needed. We understand how concerning it must feel if there has been any change to recommended medication. We regularly update our medical algorithms to reflect latest research and best practice globally and these updates may be reflected in your Transition Pack.
We recognise how important continuity of medication is, and any concerns about prescription access are taken seriously and escalated where needed.
Thank you again for raising this, we're here to support you as best we can.
Warm wishes,
GenderGP
Can't Recommend
I un-subscribed twice within a week.You'd think they'd get the message?Hell no!
I had cancelled them from my card through my bank.....just to be sure!
I'm still getting emails telling me how their latest attempt to get a subscription payment from my card has failed.....again hehe!
My first blood test upload had a cholesterol spike on It.I thought it would be worth a comment......no comment!
At least I got the HRT rolling and fortunately my doctor is cooperating.I need to find someone who can read the test results now!
In my experience to date I couldn't recommend Gender GP.Most of the positive comments are from people who have just joined.They will need to be very lucky not to have a bad experience at some point.
3 avril 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi there,
Thanks for taking the time to share your feedback, and I’m sorry to hear how you are feeling about your experience.
With subscription cancellations, payment attempts continue until the end of the billing cycle, which may explain the emails you received even after cancelling. That said, I understand how frustrating that must have been.
Regarding blood results, we only review and comment on blood tests that are relevant to the medication you are recommended as part of your gender-affirming care and such recommendations are included in your Transition Pack. General health markers such as cholesterol are not typically managed by a gender specialist service and should be followed up with your GP.
I’m glad to hear you’ve been able to get your HRT started and that your GP is supporting you, that continuity of care is really important. If you need any support with your treatment plan or gender-affirming care going forward, you can reach us via the chatbot on our website.
We appreciate you taking the time to share your experience.
Best wishes,
GenderGP
GGP helps, where NHS fails. Thank you, GGP :)
NHS fails me again and left me months without a complete blood test update, so GGP (for safety reasons) sent me half my HRT dosage.
I got in contact with GGP and talked to the wonderful James Morris, who had previously gone beyond his call, 2 years back for me.
James explained the situation and offered to take it on himself to fix the situation for me, once again. Absolute saint! Thank you so much, once again!
This service and its wonderful staff have literally saved my life and made each day worth living. Thank you all and thank you, James!
Keep up the wonderful work.
13 avril 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Kiri,
Thank you so much for taking the time to share this, it really means a lot to read.
We’re truly glad that James was able to support you and help get things moving when you needed it most. We’ll make sure your kind words are passed on to him and the GenderGP team.
We’re sorry to hear about your experience with delays elsewhere, and we’re really pleased we’ve been able to help you feel supported and safe in your care. That’s exactly what we strive for 💜.
Wishing you all the best, and thank you again for your trust and kind feedback.
Love always,
GenderGP
Réponse de GenderGP Transgender Services
Hi there,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re so glad to hear you’re happy with the service! If there’s ever anything you need, we’re always here to help, you can reach us via our Chatbot anytime.
With Love,
GenderGP
dystopian, money grabbing, fart tooting, medication withholding
Since switching to the new Hub system, GenderGP has become incredibly difficult to use.
I am currently overdue my testosterone injection, yet there is no clear way to request a repeat prescription. The system shows a “next issue date” that doesn’t match my actual supply, and there are no visible forms or support options unless you pay for a consultation.
Essential healthcare shouldn’t be this inaccessible. Patients are being left without medication due to a broken, automated system with no proper support.
9 avril 2026
Avis spontané
Find a different provider, very ignorant and careless organisation who isnt service minded at all, and makes every step process so complicated and uncertain.
I have been with gendergp for almost over a year id definitely not recommend their service to anyone especially since the support is so unresponsive and tend to ignore you so much that you get in doubt weather you will even receive anything. I have ordered a new prescription and i updated all my blood work same time i ordered and the new hub system still ordered old prescription which is not applicable for my current blood tests. And while i tried to reach out for them to simply just send me the new prescription. i have not been met with any cooperation nor interest in correcting the prescription to match my current blood work because i took my test earlier than the due date the system updates it wrongly. And the hub system wants me to pay twice for my membership if i want access the transition pack page again because i recently paused my membership due to being ignored excesively. Even though i allready have payed for the service until end of april the system will still not let me resubscribe unless i pay again. I have concluded it is unsafe for my transition to continue with gendergp because they simply dont care about the customer and you cant get human support to correct your medication to match you blood work unless you pay 80pounds to speak with a doctor. or 8 pounds to speak with james if you need help with support issues. which has a queue of around a weeks waiting time. I have decided it is unsafe for my health to continue with such misconduct and careless organisation and im forced to find a alternative despite trying to communicate the above issues with support team who simply dont care to be cooperative.
26 mars 2026
Avis spontané
Terrible automated experience, made better by people
Edited review: After an initially awful experience using GenderGP's automated booking service and terrible AI chatbot (the booking service showed appointments available where there were none, I got no booking confirmation email, and the chatbot was unresponsive when I asked about my appointment), I gave the service 1 star.
Since then I was contacted by Jade on behalf of GenderGP who handled the issues perfectly and has assured me that the system is being corrected as they are updating the booking system, and was able to send me the link to my online session on the day of my booking (which GenderGP's system had failed to send me).
31 mars 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Zahra, We’re really sorry to hear of your furstration.
After reviewing your booking and chat correspondence, we can see that you were sent an email confirmation by Member Support with the details of your session, including the date, time, and your session provider’s contact information. The session was booked by you for a different date than March 31st, and this was also confirmed by our Member Support team.
We appreciate that this may not have been the date you were expecting, and we’re sorry for any confusion caused. If the scheduled time isn’t convenient, you’re very welcome to rearrange your session. You can do this using your booking confirmation link, by replying to the email from Member Support, or by contacting your session provider directly using the details provided.
We’re here to help, so please do reach out if you need any further support.
Réponse de GenderGP Transgender Services
Hi Hailey,
Thank you for your review! We’re glad to hear you’re happy with your experience.
We’re always here to support you on your journey, so don’t hesitate to reach out if you need anything.
Great service understanding affordable…
Great service understanding affordable saved my life
25 mars 2026
Réponse de GenderGP Transgender Services
Kim, thank you so much for your kind words, it truly means a lot to us. What an honour it is to support you!
We’re so glad to hear that you’ve found the service understanding and accessible, and that it’s had such a positive impact for you. That’s exactly why we do what we do.
Wishing you all the very best on your journey, we're proudly walking beside you always.
Professional from the start
Professional from the start, in depth knowledge and support to help your transition go on the right path with right medication for your goals.
25 mars 2026
Réponse de GenderGP Transgender Services
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re so glad to hear that you’ve found the support and guidance helpful, and that your journey has felt well-supported with the right approach for your goals. That’s exactly what we strive for.
Wishing you all the very best as you continue your journey, with us, and we’re always here if you need support.
Was great, but became thieving AI Slop
Use a different private provider I beg of you if you want private care.
I was with GenderGP for years, it was great however over the past few years it has become a nightmare.
No more access to people, you have to talk to an AI chatbot which can't do anything and when it "puts you through to a person" you get nothing back so no way to actually sort any issues.
I was on 8 mg Oestrogen, then when they introduced "The Hub" they dropped it to 3 mg which I only noticed after I'd ordered it. When confronted it was because my blood tests hadn't been submitted. They weren't submitted because the Hub said they weren't due for another 3 months. I showed this and my blood results to the guy on the email which took ages to reach and eventually a doctor consulted to say yes 8 mg is fine. Go to order my next prescription, it is still 3mg and the only way to change it is to pay an £80 consultation fee... To fix a mistake THEY made and already said was fine to change back to. So then its back through the chatbots again and waiting hours to finally get the ability to email someone to try and sort my prescription out.
TLDR: Turned to AI slop trying to rinse you of every little penny at every opportunity. Really showing the For-Profit side of things and less help people get the support they need side
27 mars 2026
Avis spontané
Réponse de GenderGP Transgender Services
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating things have felt recently. This isn’t the experience we want for our members, especially those who have been with us for a long time.
We understand your concerns around communication and access to support. While we’ve introduced new systems like the Hub to improve efficiency and access overall, we recognise that change isn't easy, and delays or difficulty reaching a person can be incredibly frustrating.
Regarding your prescription referral, we’re sorry for the confusion and inconvenience caused. Changes based on missing or outdated blood results should always be clearly communicated and resolved promptly when updated information is provided. You do not need to pay for a session to correct this, and we apologise for the frustration this has caused.
We’d really like the opportunity to look into this properly and help get things resolved for you. Please reach out to us directly via the Chatbot with your details, and we’ll make sure a member of the team reviews your case as a priority.
We genuinely value your feedback, it helps us improve, and we hope we can restore your confidence in the service.
Very frustrating no support when charged twice
Very frustrating. Have emailed several times and no reply. I have been charged twice for a prescription and no one replies. Chat function doesn’t work properly or connect with anyone so pretty much useless….In reply to your response to my review I have now changed to one star as still no one has emailed me despite providing you with my contact details you requested to sort this out. I have paid £30 a month membership fee for 2 years and there is no support?? you can reply straight away to a bad review but not to my emails?
26 mars 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi there,
We’re really sorry to hear about your experience, that does sound frustrating, and we completely understand your concern about being charged twice.
We’ve requested some further details from you via Trustpilot so we can identify your account and investigate this properly. As soon as we have that information, we’ll prioritise getting this resolved for you.
In the meantime, please do try reaching out again via our chatbot and ask to speak to Member Support, mentioning you have reached out via Trustpilot. This will allow us to look into your account more quickly and help sort this out.
Thank you for your patience, we’re here to help and want to get this fixed as soon as possible.
Best wishes,
GenderGP Team
I started T in two weeks from my first…
I started T in two weeks from my first appointment. The support has been great and refills have been easy to do. James was amazing to talk to and helped with a ton of things, i recommend booking with him!! The changes from T have also been fast and good, fist changes i noticed in the first two weeks
26 mars 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hey Nex,
Thank you so much for sharing your experience. We’re really glad to hear everything has gone smoothly for you and excited to hear of the changes you're experiencing!
It’s great to know you were able to start treatment quickly and that the process, has felt easy and supportive. We’re especially pleased to hear how helpful James was, we’ll be sure to pass along your kind words to him.
Wishing you all the best as you continue your journey, we're here for you every step of the way!
With Love,
GenderGP Team
They really try hard but keep messing up…
They really try hard but keep messing up. My son has been successfully treated by them for about 5 years, and the medical treatment is excellent, but they keep changing there website and things are always broken. The care they actually provide is excellent, but the administration and website needs a lot of work.
1. For example, they have finally introduced a new patient hub..great news!!!!...but its broken - sigh. The hub FAQ says you only need to upload bloods every year if you have been transitioning for some time.
2. But...if you try to upload bloods that are older then 3 months, the system won't accept them. You get a message saying bloods need to be less than 3 months old. This means instead of annual blood tests they are now forcing you to have them every three months, even though the information on their website Including the patient personalised plan) says annual is ok. Also, there is a screen to allow you to enter your results manually.......but when you've manually answered all the info, it asks you to upload the results. Why, why, why?
2. Dates of reviews and prescription re-ordering etc are wrong. You log in and they say this date. You log out and in again and they say a different date.
3. The home screen keeps changing, sometimes within minutes! Different layouts.
4. So we need to talk to them to work out what's going on. But....you have to pay £7 to book an appointment. No phone numbers, no emails.
Seems they need to employ a good IT Project Manager to sort this mess out. I'm quite happy to provide my IT PM Services for free, but, of course, I can't contact them!!!!!
24 mars 2026
Avis spontané
Réponse de GenderGP Transgender Services
Hi Robert, thank you for taking the time to share such detailed feedback.
We really appreciate your honesty, and we understand how frustrating it can feel when systems don’t behave as expected, especially when you’re just trying to manage care smoothly for your son. It’s clear how much you care, and we’re glad to hear the clinical side of the service has been a positive part of your experience over the years.
The Hub is still new, as you’ve noted, and we’re continuously refining and improving it, which is why you may see ongoing updates and changes. The goal is to make care more accessible, with things like automatic refresh of Transition Packs, streamlined prescription referrals, and removing long forms.
In terms of blood tests and dates, if something doesn’t look right or you’re having trouble uploading results, please reach out via the chatbot, the team can help review this for you directly. We also have improvements coming soon, including better support for manual uploads.
Just to reassure, there’s no need to pay to speak to us, the chatbot is free and will connect you with a member of the team. Paid sessions are completely optional for those who want more in-depth time with a specialist, advisor, or healthcare professional.
We really do appreciate your patience while we continue to improve the system, and your feedback is incredibly valuable in helping us get this right. If you need support at any point, please do reach out, we’re here to help you both.
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