Geniepoint Avis 

I was charged overstay charges whilst still charging my vehicle. I needed 2 hours to charge my car, but apparently overstay charges trigger at 1 hour 30 mins. I had assumed the clock started for overstay once the charge had completed.

I have tried to get a credit but the call centre couldn't address my problem and my email hasn't been answered.

This was in a hotel car park. I actually came off charge at the end of the charging period. How the heck do you charge overnight without a huge bill.

Ridiculous situation. I will try to avoid in future.

Totally useless as ever. Tried to charge at Morrison’s in Stamford. App wouldn’t work. Paid direct. Toddled off but on my return I found the charger had switched off after a few minutes. My fourth attempt at using a GeniePoint charger all of which have ended in failure. Somebody buy them out. Please!!!

All the genie points are broken in Plymouth and have been for months on end terrible service no reply to emails

Worst EV charging network. They hardly ever work

It’s just awful. Tried several times at different sites but it just won’t start. No contactless payment, no decent app, just an awful website that isn’t fit for purpose. It’s the worst out there. Just don’t bother….

By far the worst charger provider. Chargers out-of-service for months "waiting for a spare" occupying spaces in council car parks. Customer Service is hopeless.
Do the councils (eg Torridge) have a service level agreement with GeniePoint? If so, why don't they enforce it?

They are crap tbh. The app is crap, they are expensive and when you call them to discuss issues you get the minimum wage gang answering the phone stating I couldn't give a toss really..but hey its easy money. Buy a petrol car

Poorly maintained & rarely working. Having wasted time trying to get these charge points to work via their website, I now no longer even try & avoid.

Morrisons Weybridge Charge stations not working for days now. What's going on?

Hopeless. Just wasted half an hour trying to charge at Morrisons in Walsall town centre. This charger is never working.

Useless. Shouldn't need to register to use a charger, often they are broken

As many many other reviewers have found out, Genie Point seem to not understand that EV’s do actually need successfully charging when they are low on juice. There are two Morrison’s sites that I would like to charge at, but both have faulty Genie Point chargers that have been broken for at least six months!!!! No reply to my emails either. Can’t believe that a company with such an unreliable service are still around!!

Geniepoint not working. Rang customer service to which the response was to agree that it wasn't working and the offer of finding another charging point. Judging from the reviews, Geniepoint often aren't working, so I wasn't going to drive and waste more charge finding another one specifically. There was no information on when the charging point was going to be working, so ultimately Geniepoint just aren't reliable and as a company they need to be reviewing their whole business.

GeniePoint chargers are often broken, and don't get repaired for weeks or months. Even when they are working they are slow to start charging and don't accept contactless payments. They normally only have a single charger in each location and there is probably less than 50% chance of getting a charge at any given charger.

Once again I visit a Morrison's for a charge and the unit is not functioning. This was in Buxton. The set up at most Morrison's is hopeless as there is generally only one unit. It seems the norm that if the unit is not in use it's broken.

Absolutely shocking always down and never answer calls complained to Morrisons but they do nothing either so frustrated

Imagine this: you decide to start a company providing a charging service for EV owners. Surely the first criteria would be this: How do we make it quick and easy for the customer to charge their vehicle?
I can tell you for certain that Geniepoint have totally failed in this regard. Save yourself some agony and go to Gridserve or one of the others that can provide a user friendly, well designed service.

BP service station, Shockley, oakhampton, out of service, call them, exceptionally rude, refused to resolve, said it could takes days to be fix and to call AA instead. Do not use!

Single charge point showing signs of being online, wouldn't work after multiple attempts (downloading app, registering, topping up £10). Took ages to connect to customer service, told it was offline, but followed suggested instructions and still not working. Then phone seemed to divert mid call and kept ringing with no answer. Gave up.

Absolutely shocking have EV car as courtesy car and no charging points at local Morrisons in St Ives would connect there were 2 families trying to charge vehicles to no avail- poor shoddy services.