Geniepoint Avis 

Only gave one star, because I couldn't select zero stars.

Had an EV for a month and none of the Genie Point chargers in Ellesmere Port have worked during that time. However, if you looked at their app map, you'd think everything was hunky dory and that all the charge points were working.

Called customer service this morning and they said, "Yes, those machines are faulted, we are waiting for an Engineer". They said that when I first called two weeks ago.

Countless trips out to the charge points, only to find their machines aren't working, time after time, after time.

Do not rely on the machines in Ellesmere Port, or you'll find yourself stuck without any charge.

Genie Point need to realise that the one thing charge points need to be is reliable.

GeniePoint have unfortunately installed entirely useless chargers. They are not contactless so you cannot pay with a credit card and they do not recognise the main RFID cards. I have spent two very cold nights trying to charge my car from a newly installed GeniePoint charger only to find out that they are set up in such a way that they basically will not function. It is extraordinary that a new venture should try to establish itself with entirely useless machines!
It is pointless going anywhere near a GeniePoint charger until they remove these non-functioning, prehistoric machines that someone must’ve unloaded on them and put in proper machines that work like all the other chargers in the UK with contactless and proper RFID card recognition.
Don’t waste your time.

50% of the time the machines are not operational, or do start charging and then fail after 10 mins. Often they then go unavailable for the rest of the day. Customer services never answer the phone to help. Now been on hold for 20 mins and no answer. I now avoid GeniePoint and go to Shell or BP garages. Same price but I know they work more often then not. GeniePoint switch board often closed due to ‘technical difficulties’. Poorly maintained network with very poor backup. Take your money else where.

I've tried to charge from a genie point in three different locations. Non of them have worked. Should be called pointless not genie point. Sort it out guys there's an electric revolution coming.

Went to charge car for 1st time and followed instructions for using
This didn’t work at all.
Went to nearest InstaVolt and was super easy to use
GeniePoint take note!!

Update on review below....As of May 2023 all finally seem to be working :-)

All local chargers (Wymondham, Norfolk Morrisons) are faulted, have been for months.

Norwich, 10 miles away, big City, again all chargers (4 x locations) faulted.

I reported to customer services over a month ago, didn't even get a response

GeniePoint EV charge at Mottisons, Swansea.
Charge cut out half way through charging.
Went for a walk whilst charging. Came back on only charged to 44% when should have been over 80%.
Moved to other charging point. Won't be using GeniePoint any time soon.

These lot are clearly having their cash flow funded by their parent company because it’s certainly not coming from their customers. I mean, how can you have a sufficient cash flow from continuing operations when all your chargers a faulty?

It’s like an airline having their entire fleet go tech, it’s amazing they’re lot are still in business.

Three local charge points have not worked for weeks. Reported numerous times, yet still don’t show as out of service on their app. Even made a complaint which they haven’t replied to.

I have contacted these people 3 times via email, about there EV charge points not working at Morrisons in Norwich and Wymondham. Both points been out of action for weeks. They haven't the decency to reply and give me some idea how long these will be out of action!
Least when you contact other companies with a problem, they REPLY!

Parked in Southend while having dinner, put my car on charge, understood that there is an hour limit and admittedly went over by 14 minutes (my fault) was charged 11.40 for this as an overrun charge, my point is that for an hours charge (or just over) it only gave me 11 miles… that’s £1 a mile, I know electrics gone up but cmon make it easy to help the planet 😂

The problem with electric cars is not the cars but the lack of urgency to repair and maintain charging points.
I had 1 mile of charge left in my car and used zap maps to get to a charging point to put in a small charge to get home, the machine was reported working or at least the type 2 charger I needed was reported working. or so i thought.
I got to the charge point only to find it was broken.
I call customer service to try to get it working but he couldn't. I had to call the AA to get me home and that took over 7 hours
No wonder people have range anxiety when charging stations don't work. Also had to signup to use the machine and that took about 15 minutes.