Absolutely nonsence. I purchased the extra stretch socks and they would be lucky to stretch round my wife's thin arms. Normal socks described as wide. Beware! Repy. I purchased the socks that wer... Voir plus
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As a cancer patient my practice nurse advised me to wear soft grip socks, I purchased 2 packs from gentle grip, they were delivered in really fast time, quality is very good,no more tight ridges on my... Voir plus
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Having dealt with Gentle Grip for sometime and always been pleased with the quality and value of the product. However i had a quality issue with one pair of socks in my last order. I contacted... Voir plus
L'entreprise a répondu
Really lovely socks,nice colours and comfy. I had an issue with my parcel going walk-about with Royal Mail and on contacting Gentle Grip they couldn't have been more helpful, really excellent customer... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Gentle Grip socks are designed to stay in place without compromising on comfort. Our unique Non-Binding HoneyComb Top gently holds the legs without restriction avoiding irritating and unsightly compression marks. Available in a soft touch cotton, a smooth silky bamboo and a thermal wool blend there are plenty of options to choose from in a multitude of colourways, patterns and designs. IOMI FootNurse offers a range of specialised health and wellbeing socks designed to aid feet, ankles and legs including a Diabetic Gentle Grip sock option with extra smooth toe seams. In addition the range offers cushion foot Diabetic socks, Extra Wide Oedema socks for Lymphoedema, Fluid Retention and other conditions associated with swollen feet and ankles, Flight socks, Energising Compression socks, Toe socks, Plantar Fasciitis socks and more.
Coordonnées de contact
Dove Mill, Dove Road, Deane, BL3 4ET, Bolton, Royaume-Uni
- customerservices@gentlegrip.co.uk
- gentlegrip.co.uk
4,0
Bien
66 avis
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A tiny sock in with big bros......
Item arrived with one part obviously wrongly packed, they've already shipped a replacement plus a return label.
Brilliant service.
17 février 2025
Avis spontané
Réponse de Gentle Grip
Thank you Jennifer for your positive review. We are sorry for our packing error but glad you were happy that we resolved quickly for you. Once again please accept our apologies. Kind regards, the Gentle Grip team :-)
Very good customer service
Socks were much too big, and I was surprised when I was advised, very quickly, that I could return them, and have a refund, even though I'd worn them for a couple of hours.
If only more companies had Customer Service like this!
5 février 2025
Avis spontané
Réponse de Gentle Grip
Thank you June Leatheam for your review. We are sorry the socks were too big for you on this occasion but glad you were happy with our service to return and refund. It is important to find the right socks that fit you well. We hope we can assist you with that in the future and our customer service team are always here to help. Kind regards, Gentle Grip Team :-)
ordered wrong size socks
ordered wrong size socks. immediate email to them.order cancelled and refund issued, so I could reorder .
19 janvier 2025
Avis spontané
Réponse de Gentle Grip
Dear Dave, thank you for your positive review. We are glad to hear you were happy with our customer service. From the Gentle Grip team :-)
I wrote a poor review about some socks
I wrote a poor review about some socks I received. The company contacted me and apologised for the fact that I wasn't happy and offered to send me some different socks. They arrived very quickly. These are very good socks. They come right up to the knee and stay up. They are thicker and warmer than the previous socks. They were the IOMI below knee cushion foot socks. Thank you for your excellent customer service.
9 janvier 2025
Avis spontané
Réponse de Gentle Grip
Thank you for amending your initial review to such a positive review. It is so important to us that customers find the right socks uniquely for them and the right occasion. We are glad we managed to assist you with that. We encourage all customers to contact us via e-mail or our online assistant if unsure and one of our team members (human!) will always come back to you. Kind regards, Gentle Grip team.
Great Customer Service…
Having used the company previously and very happy with the product I ordered new socks before Christmas. I needed to contact Gill at Customer Service as despite next day delivery Royal Mail had misplaced the package. Gill replied within the hour to advise a new parcel had been despatched for next day delivery today. It arrived this morning and I am very happy with it.
6 janvier 2025
Avis spontané
Réponse de Gentle Grip
Dear Neil Homer, thank you for your positive review. We are sorry that Royal Mail lost your first parcel but glad you are happy that we managed to rectify quickly and you received the next day. We always aim to resolve any issues as expediently as we can. Kind regards, from the Gentle Grip team :-)
Ordered my socks 10 days ago?!?!!
Ordered my socks 10 days ago?!?!!? Still no socks,
3 janvier 2025
Avis spontané
Réponse de Gentle Grip
We are sorry to hear this. If you purchased from our genuine website we aim to ship all orders within the next working day. Please contact our customer service dept so that we can resolve: customerservices@gentlegrip.co.uk
Good service let down by quality but…
Good service let down by quality but very moderate prices. The bamboo long socks I bought size up to 11 (my size) were nearly impossible to pull over the heel and when washed took so long to dry I gave up after wearing them a few times and binned them
I have just bought 6 pairs of long cotton and 6 of short I wear the short over the long in the winter, no problems, wonderful and so cheap, thanks.
12 septembre 2024
Avis spontané
Réponse de Gentle Grip
Dear William Bangham, thank you for your review. We are sorry our bamboo long socks did not stretch over your heel and took a long time to dry for you. The stretch issue is a surprise to us as these socks stretch wider than normal socks. Please contact our customer service dept so that we can investigate and aim to put that right for you, e-mail us at: customerservices@gentlegrip.co.uk. If you are looking for warm socks, you could consider looking at our sister brand: www.heatholders.co.uk. Happy Holidays from the Gentle Grip team :-)
NOT HAPPY…
git my socks, reported holes in them, had no reply from them, no refund
22 décembre 2024
Avis spontané
Réponse de Gentle Grip
Dear Michelle, we are sorry to hear this. Our customer service team have not received an e-mail from you. Please would you re-send to: customerservices@gentlegrip.co.uk so that we can resolve. Kind regards, Gentle Grip team.
Excellent customer service!
Excellent customer service!
I initially ordered the wrong product- the socks I got were too loose and I said so in the review I left. The lovely lady in customer service let me know that there was another type of sock better suited to my problem and she sent me a pack free of charge! The new ones were perfect. Thank you so much.
15 octobre 2024
Avis spontané
Réponse de Gentle Grip
Dear Ms Linda Holmes, thank you for your positive review. It is important to us that our customers find the right socks for them and are happy with our service. We are glad to hear you like the replacement socks :-) Happy Holidays, from the Gentle Grip team.
Outstanding customer service
Purchased some socks that then happened to be available on the website the next day at a lower price with one of Gentle Grip's discount code offers.
Contacted them about this and they refunded the difference within 30 minutes of my email! Thank you Gentle Grip from one very happy (and now very loyal) customer.
4 décembre 2024
Avis spontané
Réponse de Gentle Grip
Thank you for your positive review. We would recommend all customers to subscribe, so that latest offers can be received but we are happy to help where we can :-) Happy Holidays from the Gentle Grip team.
Great concept bad quality
Great concept, I got them after ankle surgery to not put pressure on my scars.
The black ones have taken only a few wears for holes to start to appear in the toe. I keep my nails short by the way.
And the colourful ones, I wore them for one day and when I took them off they had a hole in the toe.
I sent a message to them and they didn't reply but a few new pairs of socks arrived in the post.
But I won't be buying again as they do not last
25 novembre 2024
Avis spontané
Réponse de Gentle Grip
Dear customer, we are sorry to read this. We can give our assurance that our customer services team would always reply, so perhaps that got lost in your spam. Without a reply, our team sent you some replacement socks which I hope you will accept is a fair and reasonable response. We are surprised to learn two different socks appeared a hole, we rarely receive such complaints. Please do reach out to our customer service team: customerservices@gentlegrip.co.uk with more details so that we can try to rectify further. Kind regards Gentle Grip.
Great socks - lovely quality and comfortable to wear
Great socks. Lovely quality, comfortable to wear, especially with the gentle cuff, and great designs too. Reasonably priced and delivered quickly. We will be returning to buy more. Thank you.
15 octobre 2024
Avis spontané
Réponse de Gentle Grip
Thank you for such a positive review Jane Dalton. We are so glad to hear you think our socks are great and that you are happy with our service. From the Gentle Grip team :-)
Great socks and quick delivery
Great socks and quick delivery. Thank-you to the customer service team (Lauren ) who dealt with my problem and acted very quickly. I do love your socks and would highly recommend them.
3 octobre 2024
Avis spontané
Réponse de Gentle Grip
Dear Andrew Sweeting, thank you for your positive review. We are glad to hear you love our socks and happy with our customer service :-) From the Gentle Grip team.
Excellent Service
Very fast delivery, excellent Customer Services - I highly recommend this company ... Will be back for more of your lovely socks.
16 septembre 2024
Avis spontané
Réponse de Gentle Grip
Dear Jenni, thank you for your positive review. We are so glad to hear you are happy with our socks and service. From the Gentle Grip team :-)
Réponse de Gentle Grip
Mark Sheen - we note you have now left two poor reviews on Trust Pilot when usually most people love our products. Our customer services team shall be reaching out to you to determine the issue and to see how we can rectify. From the Gentle Grip team.
Absolutely fantastic,1st class service
Absolutely fantastic,1st class service, I have only praise for Gentle Grip. Beautiful and extensive choice of colours and designs of socks, there is something for everyone within their range. I ordered one day and they arrived the very next day which was fantastic as they were for a birthday gift. Excellent quality and definitely way above my expectations, this is how all businesses should operate :) ⭐️⭐️⭐️⭐️⭐️
1 juillet 2024
Avis spontané
Réponse de Gentle Grip
Hi Michelle, thank you for such a positive review. We are so glad to hear you are happy with our products and service. From the Gentle Grip team :-)
Great customer service
My 93 year old father needed socks which aren't tight, so we decided to try Gentle Grip socks. He is delighted with them as they're soft to wear and stay up without cutting in. However, I find that we had the same experience as previous reviewers in that a brand new pair had a hole in them (there must be a hiccup in the checking process!) I contacted Customer Services and was pleased to receive an immediate reply with the matter rectified by next day's post. Thank you, and because of the excellent customer service we will remain Gentle Grip customers.
14 juin 2024
Avis spontané
Réponse de Gentle Grip
Thank you for your review. We are sorry there was a fault and glad you were happy with our quick customer service to rectify. The Gentle Grip team work very hard to create great products that people love and provide excellent customer support & service, so it is always rewarding to receive such a positive review from a happy customer :-)
The overall service of next day…
The overall service of next day delivery and the care and attention to my contact needs>
7 juin 2024
Avis spontané
Réponse de Gentle Grip
Thank you for your comment :-)
Excellent products and customer service
I have worn and enjoyed the comfort of gentle grip socks for some time, and was surprised to find a fault in a brand new pair.
I emailed customer service, and received an immediate reply with information on the replacement that is being sent.
Very impressive service!
24 mai 2024
Avis spontané
Réponse de Gentle Grip
Thank you for your review. It is lovely to hear like many others, you have been enjoying the comfort of our Gentle Grip socks for sometime. Once again we apologise for the inconvenience but glad you were happy in our teams quick response to put right :-)
Great customer service
Great customer service. Dealt promptly with my problem.
22 mai 2024
Avis spontané
Réponse de Gentle Grip
Thank you for your positive review :-)
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