Germanshop24 Avis 213

ordered end of january, never received it. was told it didn't pass customs, then they were moving to a warehouse. I asked for a refund,they said bc of volume it would the refund would be delayed, almost another month later and I still don't have my refund. File a report with the BBB and the FTC.
5/2/26 I still don't have a refund! in addition to reporting them to the bbb and ftc, I recommend also reporting to the FBI financial crimes
(ic3.gov) and making public social media post so no one else gets scammed by Stefan Kuehnert and his companies. (make sure to tag him and his company :))
In my opinion based on the reply below , it seems like Germanshop24.com did not manage their cash flow properly and doesn't have the money to refund all of their customers. Don't expect you money anytime soon.

It has been three months since they have received my order. I have been told that first the delay was due to customs, later I was told that it was a warehouse issue. I was told that a refund was due but delayed because of a volume issue. Promises, more written promises but no products and no refund. Deeply disappointed.

I placed an order in February and they were unable to deliver due to customs issues. They stated they would refund but even 6 weeks after placing the order I had not received a refund. They stated that they now had a US shipping location and they offered for me to get a stare credit to order from that location. They however did not mention that the US location had less than 1/3 of the items I ordered initially. Once I identified this I asked for a refund and they never replied. As such, this is a fraudulent company that cannot be trusted - giving excuses for a refund to take 6 weeks is unacceptable in the first place (no other company takes this long if they cannot deliver), and then stating I could use a store credit to order from the US store even though they knew exactly that most of the items that I had initially ordered were not available there is definite fraud.

I ordered January 2026 and never got my order or a refund. No communication at all. I want my money back and I will never order again !!!!

I placed an order at the end of 2025, but a month later they wrote to say there were issues with the warehouse. They still haven't refunded my money. Three months have passed. Unfortunately, I cannot recommend them to anyone.

Never received my order, asked for a refund, got a response acknowledging delays. I asked to cancel but never heard back and never saw the ~$130 again. I placed the order almost two months ago. Order at your own risk.

I've been waiting for a month for my order to arrive, nothing arrived happened. I asked for a refund got a confirmation, but still don't have any money and it's been a week :(

super gute auswahlen und sehr einfach zum Online Shopping. Bin Expat Schweiser auf der Amerikanischen Weestkueste und so froh wie gut die Auswahlen sind und wie einfach es ist zu bestellen. Werde mehr bestellen!

Wonderful experience and very good provider

Can't say enough! Could not find the potato dumpling mix here in the USA.
Ordered from Germanshop24 and received them within about a week to 10 days. So happy.
Everything was packaged nicely and I received it in good condition.
Our family will be able to enjoy a long standing tradition of Sourbraten for Christmas just like Omi used to make
Thank you again.
PC

As no one has replied to my order number, I am doing a review with the information again. In hope that someone will reply to my disappointing order due to unexpected high cost.
5 packets Super Dickmans had a shipping cost of $30.99 US (43.20 Canadian), than on top of that there was a Custom Cost of $24.65 Canadian. So the product itself plus the shipping delivery cost $105.97.
order 115540 I have receipts of shipping and custom charges. In case the Germanshop24 misplaced me as a customer.

Excellent packing and delivery. Great selection and customer service is A+. Certainly enjoy shopping online with Germanshop24.

I can highly recommend GermanShop24. Fast delivery, well packed, and even some extra goody included. I always order enough so I don't have to pay the shipping cost. For sure my website to order my items from Germany to make me and my family happy. I love that I can buy German Magazines to keep up with my German reading and new recipes to try out.

4 out of 7 milka chocolate bars expired in 8 days. We notified seller, he asked to send pics n gave us his mobile number. We did immed. It's a week now n NOTHING! NO REFUND OR APOLOGIES. NEVER again, we also told our family n friends to shop else where or throw their hard earned monies away!!

Dieses mal wollte ich ein paar Produkte, was ich immer haben möchte, bestellen. Hier in Japan kann ich nicht viele deutsche Sachen finden und kaufen, besonders Lebensmittel, was man in Deuschland irgendwo immer finden kann. Die Liefereung war ca. 10 Tage mit FedEx Economy, ziemlich billiger als anderen. Und alle Produkte find ich nicht so teuer. also wie normalen oder ähnlichen Preis in Deustchland. Überhaupt habe ich mich sehr gefreut und war zufrieden. Eine gute Erfahrung!
Wie andere Review, es ist hier zur Zeit zu heiß zu lieferen. Trotzdem war alles gut verpackt, dann haben sie gar nicht geschändet!
Ich kann diesen Shop alle empfehlen und schon die nächsten Bestellung überlegen ：）(in Japan)

I've been using this site for years to get Haribo gummies, without all the suspect ingredients they put in them for the United States formulations. I've never had anything but positive interactions with their customer service team, their product selection, or their shipping. Just an all around excellent experience. This is probably my tenth time ordering from them, and still no complaints.

I ordered a few times and am always very satified with the service. The package arrived on the estimated time and was carefully packed,no damage.All items are with a long expiration date,and have not lost their freshness. Since I live on the other side of Germany, I am so grateful to have found goodies from my childhood. The prices and shipping cost are reasonable.Have to wait until Autumn for my next order, too hot and humid here, but I will order as soon as the weather makes it possible.

Great customer service ,can only recommend this company to everyone .Ordered with them before and the people are so helpful,.even when my first order pachage was heldup in Costums do to they could not read to good english or german and the ingredients were all in enlish too.This company was a great help with customs and i got my product with no problems .

Excellent service at prices about 20% lower than Amazon or more. I was excited to find high quality German flour and half baked brotchen which are next to impossible to find in California. The parcel arrived in a couple days and couldn’t be happier. Thank you!

The Package arrived today, quick and everything was well wrapped. It’s easy to order and the prices are fair. Shipping cost reasonable and well worth it. The Brötchen and the wonderful Bread will be on our breakfast table tomorrow morning.
Will definitely order again.