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Lisez les avis des autres

Noté 1 sur 5 étoiles

On 3 FEB 26 I made a $345 Germanshop 24 purchase. It never arrived. Subsequently I made several calls and e-mails to Germanshop 24 to request a refund. I received only one e-mail response.... Voir plus

Noté 5 sur 5 étoiles

My order was absolutely perfect. The packaging was done so well and that is truly appreciated. My only wish is that you will soon be able to sell Harry’s bread. I still have a few packages in my freez... Voir plus

Noté 2 sur 5 étoiles

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Voir plus

À propos de l'entreprise

  1. Service de commande de repas en ligne
  2. Fournisseur de produits alimentaires

Informations provenant de diverses sources externes

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

218 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 69 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,3

Tous les avis

(218)

21 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

4 out of 7 milka chocolate bars expired…

4 out of 7 milka chocolate bars expired in 8 days. We notified seller, he asked to send pics n gave us his mobile number. We did immed. It's a week now n NOTHING! NO REFUND OR APOLOGIES. NEVER again, we also told our family n friends to shop else where or throw their hard earned monies away!!

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Zufrieden und gute Erfahrung!

Dieses mal wollte ich ein paar Produkte, was ich immer haben möchte, bestellen. Hier in Japan kann ich nicht viele deutsche Sachen finden und kaufen, besonders Lebensmittel, was man in Deuschland irgendwo immer finden kann. Die Liefereung war ca. 10 Tage mit FedEx Economy, ziemlich billiger als anderen. Und alle Produkte find ich nicht so teuer. also wie normalen oder ähnlichen Preis in Deustchland. Überhaupt habe ich mich sehr gefreut und war zufrieden. Eine gute Erfahrung!
Wie andere Review, es ist hier zur Zeit zu heiß zu lieferen. Trotzdem war alles gut verpackt, dann haben sie gar nicht geschändet!
Ich kann diesen Shop alle empfehlen und schon die nächsten Bestellung überlegen :)(in Japan)

28 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Some of the best customer service I've had online

I've been using this site for years to get Haribo gummies, without all the suspect ingredients they put in them for the United States formulations. I've never had anything but positive interactions with their customer service team, their product selection, or their shipping. Just an all around excellent experience. This is probably my tenth time ordering from them, and still no complaints.

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Germanshop.24 like the shop around the corner,good job thank you

I ordered a few times and am always very satified with the service. The package arrived on the estimated time and was carefully packed,no damage.All items are with a long expiration date,and have not lost their freshness. Since I live on the other side of Germany, I am so grateful to have found goodies from my childhood. The prices and shipping cost are reasonable.Have to wait until Autumn for my next order, too hot and humid here, but I will order as soon as the weather makes it possible.

16 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service ,can only…

Great customer service ,can only recommend this company to everyone .Ordered with them before and the people are so helpful,.even when my first order pachage was heldup in Costums do to they could not read to good english or german and the ingredients were all in enlish too.This company was a great help with customs and i got my product with no problems .

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service at prices about 20%…

Excellent service at prices about 20% lower than Amazon or more. I was excited to find high quality German flour and half baked brotchen which are next to impossible to find in California. The parcel arrived in a couple days and couldn’t be happier. Thank you!

7 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

The Package arrived today

The Package arrived today, quick and everything was well wrapped. It’s easy to order and the prices are fair. Shipping cost reasonable and well worth it. The Brötchen and the wonderful Bread will be on our breakfast table tomorrow morning.
Will definitely order again.

23 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

AMAZING experience!

I couldn't believe how FAST our order got here! FROM GERMANY! Incredible! It was 3 days from the order date! I didn't even know that was possible! This is a great shop! Great communication, prompt shipping (LIGHTNING SPEED!), just great overall! If you miss your German products, this is definitely a great option! And the shipping is totally reasonable! I don't know how they do it!

6 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer Service

I placed an order on May 19, 2025. The next day I realized that I had given the wrong delivery address and send an email to that effect. A couple of hours later I got a phone call from a very helpful gentleman. We got the problem solved. I received my order approximately one week later. I was impressed with the help I got, my order and the delivery date. Thank you again. I will order again.

20 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Happy Costumer

I can highly recommend GermanShop24. Fast delivery,well packed, and even some extra goodies included. For sure my website to order my stuff from Germany to make me and my family happy.

14 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

My initial order was packed and send…

My initial order was packed and send quickly, and it was held up along the way. Upon arrival, only half my order had arrived! I reached out to Germanshop24 and told them my issue. They filed a claim and asked that I tell them the missing items. They then shipped another box with all my missing items. They've always been fair, and reasonable with pricing. This is why they will continue to earn my business!

28 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery and more

Fast delivery, well packed - and oh, a couple little goodies included.....
I love my Messmer Tee and look forward to enjoy the other goodies I got for myself and friends......And looking forward to add some good Knorr sauce to my cooking.
Getting ready for ordering some Easter goodies for my son and his family in California. I forwarded your link to them.....of course.
I also recommended Germanshop24 to a German food and goods loving friend here in Michigan. He was stationed in Germany and has fondest memories.

20 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

We have been purchasing Chai Latte from…

We have been purchasing Chai Latte from Germanshop24 for about 5 years. They have never disappointed us with either outstanding service or fantastic product. their packaging is superb and the delivery time surpasses most of the American companies and their shipping costs are usually less than American shipper charges. this is a quality company, and we highly recommend them notwithstanding Trump's threat of his ridiculous tariffs.

8 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Beyond good customer experience,so…

Beyond good customer experience,so professional.
We where extremely satisfied with all,thank you for preparing and packing everything inside the package so well.
Highly recommend from us.

4 mars 2025
Avis spontané

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