Gerrards Auction Rooms Avis 

What a beautiful building! Me and my husband love Gerrards and definitely come for a browse every viewing day. Put a few bits in got a good price on what they where going for on eBay. Thankyou Gerrards

Very happy with my last purchases, delivery was quick and well packed, will definitely be using Gerrards again in the near future.

Sadly, after buying from Gerrards in the past, selling items seems to be a different matter. Knowing the auction climate at the moment I took great care in sending enquiries via email with all items fully photographed and information given, particularly on the original art work. I stated in my first email that we would require no reserve on any items as they were not high end. I was messaged back and informed that they would be happy to sell the items, that they were low value but you would "gladly" try and sell them for us. Both my husband and I being ill, awaiting heart operation, we journeyed to St Anne's with the items. On arriving we were treated with disdain by one receptionist and told that Gerrards "do not sell prints" I told her our visit was arranged and that these were all originals she said "pictures don't sell...we have hundreds of pictures". Again I said that we had an arrangement. A second lady then came out to see us and said that "sorry, pictures are not selling" and indicated that we should take them away I then had to get messages up to show her the agreement and she said well yes we can put them all in a job lot for you (approx 15 assorted named artists) this was unacceptable and a complete waste of our efforts and time. We ended up taking back all items brought and will not use Gerrards again. It was apparent to me that unless you are selling very high end items then you are not welcome. Our reception was frosty and there was an element of pretentiousness not seen at other auction houses. There was clearly a conflict of communication between the ones who make the decisions and those at the front desk. We will stick with larger mainstream auctioneers from now on where all are welcome.

The postage service provided by Gerrards Auction Rooms is over priced. I was charged £27 to post a gold ring weighing 3 grams. The cost of Royal Mail special delivery, fully insured was £7.35. Gerrard’s charged £19.65 to provide the service.
Other auction house are able to provide the same service for much less cost.

Fellows auction house provides free postage!!!

I am more than happy to pay for postage and packing at a fair price but this was over priced for such a small item.

As they suggest “you are able to find an alternative postage service” but it is not until the bill arrives you are informed of the postage cost and I was too busy to start investigating alternative services.

I emailed Gerrards about the over priced postage cost but they did not respond to my emails.

I will not be buying from Gerrards in the future.

Beware! They say that they "provide a Post and Packing service at reasonable cost." They charge £29.38 to post one inexpensive wrist watch in the UK.

Response to reply - £22 is not reasonable, other auction houses charge £8-12, & that doesn't include VAT, you don't publish that figure, and no explanation as to why you charged me more before I complained.
Do you pay your hard working packers very high wages, or just pocket the money?
I can see people have been complaining about your deceptive overcharging for years.

Via the auction house, I bought a very heavy WW2 Naval binocular 23.5kg - solid brass.
I arranged a pick-up via "Parcel Force" UK, and the firm arranged for this heavy and delicate device to be packaged, this was a source of some worry for me so I emailed the firm to emphasize packaging.
The firm did an excellent job in the packaging, heroic.
The only thing I would do differently would be to have the firm arrange the pick up rather than myself which possibly complicated things a bit.
I found the staff to be helpful and constructive especially as the size and weight of the item proved to be a challenge.
Thank you to Leighanne and to the lady who did such a great job in packaging.

Elizabeth & Jonathan 5* all the way - was even helped back to my car - recommend most highly.

Such a quick hassle free purchase and information via email to confirm delivery. Makes buying on-line auctions a great experience. Thank you.

Great customer service. My items were packed to perfect. Will definitely buy again. Thank you

Very attentive staff (thanks Maureen!) who responded efficiently and effectively to my request for immediate delivery of jewellery I bought in the 20 December sale, in time for Christmas. Jewellery in reality matches the photographs (doesn't often happen with auctions). All in all, I am a very happy first-time customer of Gerrards Auction Rooms.

Complete waste of time, offered scrap value for gold, offered today at blairgowrie, £50 for a 22ct gold diamond and sapphire ring. They advertised they wanted all types of rings and wouldn't even look at the rest of my collection of gold rings. Absolute joke

Great service, lovely staff the postage rates are high but collection is very straight forward will use again

Tried to arrange a house clearance.
It was like pulling teeth.
Poor communication coupled with miss information.
A very frustrating process.

I agree with the sentiment around the shocking delivery fees.

Simon and Dave collected items from parental home: patient, thoughtful and respectful. Super efficient too
Hugely appreciated.

A really lovely stick pin purchased, really good service, will buy again with Gerrards 👍, Roger

The first time I have used Gerard’s Auctions, the auction went smoothly and the items were despatched swiftly and safely by a very friendly member of staff. Would recommend

I recently purchased some jewellery from Gerrards. Everyone was so friendly and helpful, beautiful ring delivered promptly would highly recommend.

Postage rates are unfortunately too high for me to use this auction house again. Even for small items the going rate seems to be fixed at £20, but this is not apparent until you have been successful with your bid. Website mentions that they will gladly post your item, but there is a lack of info regarding prices, as I’m sure they know this would put off would be purchasers if they knew the cost. Now I appreciate that there is a bit of time and effort involved in package something up and sending it, but charging £20 postage for something that actually only cost £5.39 seems a little on the steep side to me. I unfortunately wont be using this auction house again, which is a shame as they have some good items, and for anyone who lives close enough to collect, then it’s probably a great asset. And it’s an extra £5 admin charge if you want your item sent to a different address to the billing address. Work that one out….

After an issue with packing Leighanne at Gerrards stepped into the breech and immediately refunded the cost of addressing the issue.
The ease of this was such a pleasant surprise, unfortunately most auction houses don't want to know about after sales issues.
Everything was made good through a great attitude.