Ive spent a great deal of time, money and pain getting my English “yeah baby!” Austin Powers teeth fixed over the last 10 to 12 years. as my original Invisalign retainers worn out I bought Cheeky. The... Voir plus
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It took a very long time to receive the mouthguard. Once I got it, it was basically an Invisalign and not for night grinding. Extremely thin and tight material. I submitted a return for a refund. It... Voir plus
The online customer service response was friendly, but I still can't track my one-time order. Cheeky can tell me they received my impressions, but I can't log in anywhere and see where in the queue my... Voir plus
L'entreprise a répondu
Customer service was fantastic. I ordered the wrong thing and they quickly changed it to the correct (lower) night guard. Received the a couple weeks ago and they are a perfect fit!
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Jerome was very helpful!
Great and quick follow up
I just got my first Cheeky mouth guard…
I just got my first Cheeky mouth guard and the fit is unbelievable. I've worn many different mouthguards, from drug store-boiling water sets, to dentist's office professionally made, and this is the best fitting and most comfortable one I've ever used.
No Guard, but Helpful Customer Service
Cheeky could not use my impressions to make a nightguard as my teeth had ground down too much, but the support I received from Ken helped me to get a full refund. Thank you Ken!
Quick customer service.
I had ordered a mouthguard kit
I had ordered a mouthguard kit. I was going to use it, and then I had a wiggly tooth. The tooth was removed, and a temporary bridge was put in. I can't use the kit till I get the permanent bridge put in. They said NO problem.
Timely Question Resolution
Timely resolution to question and good, descriptive instructions for kit processing
Questionable mixing compounds received in starter kit
Two of the mixing compounds I received were not just white, they had a gray substance on top of them. I contacted customer services, and it took a few days to get a response, but I was told that I did not receive the correct compounds and that they would ship me a new starter kit. That was 8 days ago, and I still haven't received the new kit. Who knows what would have happened if I mixed together what they sent me? Would it have been toxic? Or adhered to my teeth??? I am very skeptical of this company, their quality control, and customer service at this point. I will wait for the updated kit, ensure the compound colors match the training video, and hope to be satisfied with the rest of the fulfillment of my order.

Réponse : Cheeky
So far the experience is great
So far the experience is great. Great customer service, easy to use product and instructions. Waiting for the final product!
Ken was very helpful !
The ladies and Josh at this facility…
The ladies and Josh at this facility are amazing. Just amazing. Would never go anywhere else
This is my first go round with Cheeky…
This is my first go round with Cheeky and I had questions for them and the customer response was rapid and concise. So far my experience is all n point and everything is going as planned to get my mouthguards.
great experience
Ive spent a great deal of time, money and pain getting my English “yeah baby!” Austin Powers teeth fixed over the last 10 to 12 years. as my original Invisalign retainers worn out I bought Cheeky. The other companies I’ve thought to use was way too long “six to 10 weeks”. Cheeky was within two weeksish and quality was everything I could ask and the price is significantly cheaper than the Dentist by a lot $$
Great experience with Cheeky
Great experience with Cheeky. Simple impression process, good fit, and noticeable relief from headaches and jaw pain after just a month.
I ordered a kit and they sent the wrong…
I ordered a kit and they sent the wrong one. A month later, they finally sent the correct item—but I had already asked them to cancel. Now they want to charge me a return fee for their mistake. Poor customer service and unfair policies. Do not do business here.
Knocks it out of the park.
I've been using those boil-to-shape mouthguards for several years. I didn't realize how uncomfortable they were until I tried these. Yes the impression-making process was a little rough, for me, anyway, this is nothing against the company. It is what it is, and it is totally MY issue. BUT, it was well worth it. If you are on the fence about giving them a try, do it.
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