Cheeky Avis 250

Wonderful customer service

Cheeky customer support is excellent! I always get prompt help when I need it!

Horrible shipping & customer service. I ordered a water flosser and still haven't received it a month later. When emailing customer service since of course there isn't a contact phone number, they reply with basic "your request has been escalated" emails and no real solutions. I'm out $40 and have nothing to show for it.

The putty is faulty. The impression deforms before it hardens. After looking further into reviews and complaints it appears this is a common issue and I no longer trust that well fitting guards can be produced. I have reached out asking for a refund and I have yet to hear back aside from a computer generated automatic AI email. I will have a file a complaint with BBB and ask my bank for a chargeback if they continue to ignore my request.
My order number is 307851. I've included that in my previous attempts to contact the company.
Update: I returned my kit as instructed by the company and I received confirmation from USPS that the return was received. I am still waiting for a response and refund from the company (three unanswered emails).

Initially a fast response and they admitted the putty for the impression was faulty and would send a new one. Then ghosted me on every request for an update. After checking Reddit I am sadly not shocked.

I had a problem and cheeky took care of it

Putty needed hours to harden. Contacted customer service, they said they would sent replacement putty. Two weeks later, no putty. I emailed about not getting the replacement putty, no response.

I paid for this crap and now I have nothing to show for it. I want a full refund.

I have mixed feelings on this company. I ordered my first night guard from Cheeky a year ago. I don’t recall a long waiting period for any of the steps, from the impression kit to receiving the night guard. When I received the product (soft), it truly saved my life. My headaches and jaw aches went away immediately, and the guard was comfortable enough. I ordered a new one (hybrid this time) a few months ago, and although I had selected the one time replacement option, they signed me up for a subscription. I emailed customer service, and it took a few days, but it was straightened out. Again, I received this guard in a decent amount of time. I stupidly left the guard out of the case and my puppy chewed it, so I had to order a new one again and I paid the $20-something for one business day shipping. This is when I became upset with the company. I placed an order on 1/29 and didn’t receive the guard until 2/12. 2 whole weeks. During that time, I emailed customer service several times asking where it was and demanding a refund for the one day shipping cost. At first, it was explained to me that one day shipping means after the product has been made, which could be 5-7 days post order. Ok… but then a shipping label was created on 2/3. And the product wasn’t shipped until 2/10. A whole week after. I emailed angry again. They refunded me the shipping cost and apologized. I finally received the guard, and the shipping label clearly says USPS Ground, nothing about priority or rush or one day. So I’m not sure how they can even offer one day shipping. 2 weeks was a long time to wake up with head and jaw pain. Had I known it would take so long, I would have gotten a crappy one from CVS to hold me over. But I will say, I do love the Cheeky hybrid guard. It feels good and I can speak normally with it in. So I guess I would say give it a try but be patient. Don’t expect to receive it immediately. Don’t select one day shipping. No point. You’ll just fight with customer support.

I heard back from Cheeky very quickly and they took care of my request. Thank you!

Easy process and a lot less expensive that the dentist office. Good quality too!!

Christian was so kind and enduringly so over months of things seeming to go awry in my business relationship with Cheeky. He never lost his patience in the face of my frustration. He has gotten the job done. Christian deserves a 5 star rating. (I’m not talking about the AI CheekyIntelligence, but Christian the human.)

Do not waste a dime or a second of your energy on this company. I ordered a replacement night guard in July 2025, and it is now February 2026 with nothing to show for it. While they had no trouble getting the impression kit to me, the actual product—which I paid for in full—has never arrived.
Their customer service is a masterclass in gaslighting. They claim the delay is "out of their hands" due to shipping issues, yet I receive USPS deliveries without a problem. When I follow up, they hide behind excuses about "new tickets" being opened to explain their silence.
The breaking point was the refund request. After failing to deliver for over half a year, they had the audacity to deny my refund by claiming I ordered in 2024. That is a blatant lie. I ordered in 2025, and the only reason so much time has passed is because they spent seven months dragging their feet and making empty promises. They are essentially stealing money at this point. This is the most disorganized, dishonest business I have ever dealt with. Stay far away

I contacted cheeky because my night guard ground through with my chewing. I was offered a hybrid one at a lower cost and I jumped on that.

I still have not received my impressions. I have had two or three different problems with two sets of putty. I’m not sure what’s going on.

I would absolutely not recommend these products to anyone. Horrible customer service experience - will be filing a complaint with the better business bureau.

Love these very comfortable mouth guards. I use them to prevent damage from clenching. Customer service has been very helpful and responsive when I've had an issue with fit. Will keep using them.

Cheeky was very responsive to my requests and delivered great customer service.

I got a night guard to protect some new crowns. They sent me impression kits, with 2-part putty that I used to take impressions that I sent to them. They eventually sent me a night guard that fit pretty well. It just took a lot longer than I expected. I placed the order on 10/22/2025. They sent me the first kit and I took impressions but the putty must have been old since it didn’t harden for hours. I followed the directions anyway, which said to leave the tray in place for 3.5 minutes. Since the putty wasn’t hard at that time the quality of the impression wasn’t good. I sent the impressions to them on 10/31/2025 anyway. They sent me another kit, and then another. I eventually had received a total of four kits. The last one must have been ok, since I received my night guard on 1/2/2026. It fit well, and I’m satisfied with the night guard itself. However, the process was a lot longer than I’d expected, so I can’t give four stars.

Messed up my face. Customer support is good. But the business does not prioritize its customers.

The Cheeky website was very user friendly. The product is very easy to use and affordable