I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize... Voir plus
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I asked a not-very-straightforward question. Got a full and comprehensive answer by e-mail, clearly and logically presented. I was blown away - I've never had a response to an online query so good. If... Voir plus
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The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Voir plus
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Chip customer service were excellent in dealing with a technical issue I had. Prompt responses and helpful suggestions. They actually read what I sent and understood my problem rather than just sendin... Voir plus
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À propos de l'entreprise
À propos de Chip
Écrit par l'entreprise
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Coordonnées de contact
232 Shoreditch High Street , E1 6PJ, London, Royaume-Uni
- hello@getchip.uk
- getchip.uk
4,4
Excellent
5 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Appalling customer service
Appalling online customer service. No telephone support. Poor interest rates.
2 avril 2026
Avis spontané
Avoid
Avoid, avoid avoid!
I have used it for nearly 2 years now without issue until they released their smart ISA. I made a transfer from my normal cash easy access ISA and then realised it was a fix 1 year rate! So decided to transfer out to a better fixed rate ISA with Barclays. After 3 rejections by chip to Barclays trying to access my money I am eventually told by chip that Barclays don’t have the correct procedures in place due to the new style ISA from chip to transfer!! They have made it difficult to access your cash. In the end I had to withdraw the cash into my bank account and lose my ISA status!!
It is a shame as they were very good in the normal savings accounts to transfer in & out but seems they wanted to create a way where you can’t access your money!!!
23 avril 2026
Avis spontané
Helpful and Prompt Customer Response
Very helpful and prompt customer service from Todd and Mike to support with account issues
Good experience with the app overall
23 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Tod did a lot to put some money I…
Tod did a lot to put some money I required from my account
17 avril 2026
Avis spontané
Réponse : Chip
Hi Keith,
Thank you for your feedback. We are pleased that Todd was able to assist you with your withdrawal requirements. Ensuring our users have access to their funds when needed is a top priority, and we will pass your thanks along to Todd for his support.
The Chip Team
Excellent speedy response to an issue I…
Excellent speedy response to an issue I had with my account
21 avril 2026
Avis spontané
Réponse : Chip
Hi Mel,
Thank you for your review. We recognize that speed is essential when dealing with account related issues, and we are pleased our team could provide the rapid response you required. We appreciate your continued support.
The Chip Team
I asked a not-very-straightforward question
I asked a not-very-straightforward question. Got a full and comprehensive answer by e-mail, clearly and logically presented. I was blown away - I've never had a response to an online query so good. If I could give six stars I would. Bravo to Dan of the CHIP support team.
15 avril 2026
Avis spontané
Réponse : Chip
Hi Richard,
We are honored by your 'six-star' feedback. Dan and the support team work hard to ensure that even complex queries are answered with clarity and logic. We will be certain to share your exceptional praise with Dan directly. Thank you for choosing Chip!
The Chip Team
Very helpful if you have a…
Very helpful if you have a problem,quick to reply.
21 avril 2026
Avis spontané
Réponse : Chip
Hi Kate,
Thank you for your feedback. Our support team strives to provide helpful and quick responses to any problems our users may encounter. We are pleased we could assist you effectively and appreciate your support of our platform.
The Chip Team
My issue was promptly and easily sorted.
My issue was promptly and easily sorted.
13 avril 2026
Avis spontané
Réponse : Chip
Hi Alan,
Thank you for your review. We are delighted that your issue was sorted promptly and easily. Delivering fast, effective resolutions is fundamental to our service standard, and we appreciate you taking the time to share your experience.
The Chip Team
Went through step by step to sort my…
Went through step by step to sort my issue out.
Really helpful. Thanks
14 avril 2026
Avis spontané
Réponse : Chip
Hi Kate,
We really do appreciate your review. It is rewarding to hear that our step by step guidance was helpful in resolving your issue. We aim to ensure all technical hurdles are handled with clarity and patience, and we thank you for your positive feedback.
The Chip Team
Dealing with queries
Good communication and efficient service
Thanks so much
15 avril 2026
Avis spontané
Réponse : Chip
Hi Michael,
Thank you for your feedback. We are pleased that our commitment to clear communication and efficient service met your expectations and we appreciate your continued trust in Chip.
The Chip Team
I wanted to say thanks Chip for…
I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize Draw makes the app a one stop shop I regularly want to check and see how my wealth is growing. The Spring Draw in particular gives recognition (by offfering entries) for customers with assets across all products they offer. I probably won't win but it has made the start of the new financial year a little more exciting. I hope Chip continue to bring more products to Market, I am here for the journey.
18 avril 2026
Avis spontané
Réponse : Chip
Hi Errol,
Thank you so much for being with us since 2017. We are delighted that our latest innovations, including the Smart ISA and the Spring Prize Draw, have enhanced your experience. We remain committed to evolving our product suite to remain your primary destination for wealth growth. Here is to the journey ahead!
The Chip Team
Absolutely disgusted with Chip
Absolutely disgusted with Chip, I have tried 3 times to transfer my Chip Smart ISA to another provider, But Chip keeps giving me the wrong information for My other provider to transfer it ❗
16 avril 2026
Avis spontané
Réponse : Chip
Hi Stephen,
We’re really sorry to hear how frustrating this has been, especially after multiple attempts to transfer your ISA.
We’ve been working to inform other providers about the correct process for transferring a Chip Smart ISA. However, some haven’t yet updated their transfer forms or systems, which can unfortunately lead to incorrect details being submitted and delays like the ones you’ve experienced.
We completely understand how disappointing this is. If you can, please reach out to us via the in-app chat. We’ll be happy to check what’s been submitted so far and support you going forwards.
The Chip Team
A service who actually listen and understand.
Chip customer service were excellent in dealing with a technical issue I had. Prompt responses and helpful suggestions. They actually read what I sent and understood my problem rather than just sending pro forma responses. Good Job and thanks.
10 avril 2026
Avis spontané
Réponse : Chip
Hi Jim,
Thank you for your review. We prioritize personalized, attentive support over standardized responses to ensure each user's unique problem is fully understood and resolved. We are delighted that our technical team’s approach met your expectations. Good job to the team indeed.
The Chip Team
Customer support "guys" help anytime if they can
The customer support "guys" are very helpful and trying to be quick as they can. My phone been repaired and in the service they factory reset my phone. I did a safety back up of all my apps, but when I tried to log in the system didn't recognise my phone. Did see as a new device so couldn't login. Contacted customer service and they sorted out for me almost instantly. Thanks!
At the moment I have an ongoing issue with my Smart cash ISA. Is not flexible enough for me as the old Cash ISA. So I want to go back to my old Cash ISA.
But unfortunately when the conversion done between the cash ISA & Smart Cash ISA the oldcash ISA account is close.
Parently they have to reopen,the old Cash ISA account which looks like isn't that easy.
So now I still waiting for them to fix this issue for me. Thanks "guys"
16 avril 2026
Avis spontané
Réponse : Chip
Hi Louise,
We are glad we could restore your account access instantly after your device reset. Regarding your transition to the Smart Cash ISA, we appreciate your patience as our team works to address the flexibility and account reopening process you mentioned. Your feedback is essential as we refine our new ISA products.
The Chip Team
It's easy to sort any problems out
It's easy to sort any problems out, and excellent to save with
5 avril 2026
Avis spontané
Réponse : Chip
Hi Trevor,
We appreciate your kind words. Ensuring that our platform remains an excellent place to save while providing easy solutions to any potential problems is fundamental to our service. Thank you for choosing Chip and for your continued support.
The Chip Team
It was quick and explained in detail…
It was quick and explained in detail what was wrong and what I needed to do. Very polite and helpful service.
17 avril 2026
Avis spontané
Réponse : Chip
Hi Alusine,
Thank you for your feedback. We are pleased that our team provided the detailed and polite guidance you required to resolve your issue. Providing clear, actionable instructions is a primary objective for our customer service department, and we appreciate your recognition of our efforts.
The Chip Team
Got locked out the app
Got locked out the app, got in touch and this was sorted very quickly without much hasstle. Much appreciated
17 avril 2026
Avis spontané
Réponse : Chip
Hi there,
We appreciate your patience while we resolved your account access issue, we are pleased to hear that this was handled with minimal hassle for you. Thank you for your support.
The Chip Team
Quick and helpful support
Quick and helpful support, that answered an account question. Good to feel that there is someone on the other end of a chat message.
13 avril 2026
Avis spontané
Réponse : Chip
Hi Graham,
Thank you for your feedback. We believe that providing a genuine human connection within our chat service is essential for a high quality experience. We are glad you felt supported and that our team could provide the reassurance you needed regarding your account.
The Chip Team
Problem setting up Facial Recognition
An ongoing problem setting Facial Recognition on my I Phone. The answer was quick, and in a manner that was easy to understand and follow. Given my age and technical understanding this was essential.
9 avril 2026
Avis spontané
Réponse : Chip
Hi Allan,
Thank you for your review. We are committed to ensuring our technical guidance is clear and accessible to all users, regardless of their technical background. We are pleased our team could assist you in resolving the facial recognition issue on your device so effectively.
The Chip Team
Setting up a new account when you have just moved had a nightmare trying to set up an…
I had a nightmare trying to set up an account I had just moved house so driving licence boils etc was all in my now old address
I emailed customer care Ben came back to me quickly and after a few emails it was all sorted Ben was a great help and understood my position completely setting my account for me using solicitors paper and bank information on the sale good guy thank you
15 avril 2026
Avis spontané
Réponse : Chip
Hi Reg,
Thank you for sharing this. We understand that moving house introduces administrative complexities, and we are glad Ben could facilitate your onboarding through professional flexibility and clear communication. We will certainly pass your commendation along to Ben for his exceptional support!
The Chip Team
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