I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize... Voir plus
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I asked a not-very-straightforward question. Got a full and comprehensive answer by e-mail, clearly and logically presented. I was blown away - I've never had a response to an online query so good. If... Voir plus
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The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Voir plus
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Chip customer service were excellent in dealing with a technical issue I had. Prompt responses and helpful suggestions. They actually read what I sent and understood my problem rather than just sendin... Voir plus
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À propos de l'entreprise
À propos de Chip
Écrit par l'entreprise
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Coordonnées de contact
232 Shoreditch High Street , E1 6PJ, London, Royaume-Uni
- hello@getchip.uk
- getchip.uk
4,4
Excellent
5 k avis
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Dreadful service AVOID CHIP
Dreadful service. Staff at Chip are unable to use their own app referring me to the wrong places. The app is clunky and impossible to use without help - I simply want to open a new Smart ISA. You can’t speak by phone to anyone so can only use the chat. If they get stuck on the chat (I also made a formal complaint) they just cut you off or ignore you! My advice - use Trafing212 far better service.
9 avril 2026
Avis spontané
Réponse : Chip
Hi N Duvivier,
We’re really sorry to hear about your experience, this isn’t the level of service we aim to provide.
It’s frustrating to feel passed around or unsupported, especially when you’re trying to do something as important as opening a Smart ISA. The app should feel straightforward to use, and our team should be giving clear, consistent guidance.
We currently primarily offer support via in-app chat so we can keep everything secure and in one place, but you should never feel ignored or cut off. That’s not acceptable, and we’d like to look into what happened with your chats and complaint.
If you’re open to it, please reach out again via the in-app chat so we can review your case properly and help you get set up without further hassle.
The Chip Team
Prompt professional help with a…
Prompt professional help with a security concern. Faultless.
9 avril 2026
Avis spontané
Réponse : Chip
Hi Suzanne,
Thank you for your feedback. We prioritize account security with the utmost seriousness and are pleased to hear that our team provided the prompt and professional assistance you required. Ensuring your peace of mind is a core objective at Chip, and we appreciate your recognition of our efforts.
The Chip Team
Ben resolved my problem first time no…
Ben resolved my problem first time no back and forth ....just great fix and service ....well done ben and the team
2 avril 2026
Avis spontané
Réponse : Chip
Hi Mr Anders,
Thank you for your feedback. We are delighted that Ben was able to provide a first-time fix for your inquiry without the need for repetitive communication. Delivering direct and efficient service is a standard we strive to uphold. We will pass your commendation along to Ben and the wider team.
The Chip Team
We had a slight problem the day before…
We had a slight problem the day before the deadline for transferring to our cash isa. I think it was our side not theirs. I contacted them in the morning and they sorted it all out by the afternoon. Very professional. And they followed up with emails checking everything was okay.
3 avril 2026
Avis spontané
Réponse : Chip
Hi there,
We are glad we could assist with your time-sensitive ISA transfer. Meeting critical financial deadlines is a priority, and we are pleased our team provided the professional resolution and proactive follow-up you required. Thank you for choosing Chip to manage your savings.
The Chip Team
Chip ISA…
I found Chip online as I was looking for a Cash ISA.
Their signing on policy was easy and their app is very efficient and easy to use.
They offer attractive ISA products which are competitive.
And their online help is both professional and efficient.
I recommend Chip.
6 avril 2026
Avis spontané
Réponse : Chip
Hi Philip,
Thank you for your detailed review. We are pleased that our Cash ISA products and straightforward onboarding process met your requirements. Providing a professional, efficient experience from signup to support is fundamental to our service and we value your recommendation and your trust in our platform.
The Chip Team
Great App, Great Support
It’s a great app with brilliant support. I had trouble logging in after an app update and Ben was superb. Can’t recommend highly enough!
7 avril 2026
Avis spontané
Réponse : Chip
Hi Nick,
We appreciate your recommendation. It is rewarding to know that Ben provided the superb support needed to resolve your login issue following the recent app update. We strive to maintain both app stability and responsive support to minimize any disruption for our users. We will be sure to share your thanks with Ben!
The Chip Team
Great support from the team.
Had a slight issue and raised a query on the on the line chat.
This was dealt with very quickly and my issue was resolved.
Very happy with the whole process and the support from the team member dealt with my issue.
31 mars 2026
Avis spontané
Réponse : Chip
Hi Elfazio,
Thank you for your feedback. We are pleased to hear that our online chat support was able to resolve your query quickly and to your satisfaction. Ensuring a smooth and efficient resolution process is always what we aim for.
The Chip Team
Réponse : Chip
Hi Nick,
We appreciate your feedback. Providing prompt and accurate responses is always what we aim for. Thank you for choosing Chip for your savings.
The Chip Team
I was having issues with the security…
I was having issues with the security check. It took many attempts but all the way I had excellent support and encouragement from Usamah. Together we got there in the end and I was able to continue transferring funds again. I think there are probably more glitches to come but with the incredible support, I feel confident and will continue banking with Chip so long as the interest rates are good! Thanks Usamah and the team.
27 mars 2026
Avis spontané
Réponse : Chip
Hi Mimi,
Thank you for sharing your experience. We are delighted that Usamah’s support helped you navigate the security check process. While technical hurdles can be frustrating, our team is committed to ensuring you can manage your funds with confidence. We will share your thanks with Usamah and the rest of the team.
The Chip Team
Excellent service
Excellent service! Up to date and informed of any changes. Best information.
1 avril 2026
Avis spontané
Réponse : Chip
Hi Adrienne,
Thank you for the positive review. We believe that keeping our users informed of any updates or changes is essential to a high quality service experience. We are glad you find our communication effective and up to date.
The Chip Team
This is an excellent product with a great App
This is an excellent product with great customer service. I recently had a difficulty with my bank card. The support that Chip gave me was professional and patient.
I know that they are really reliable for both deposits and withdrawals. Their app works well and they are my #1 instant place to save.
26 mars 2026
Avis spontané
Réponse : Chip
Hi Charles,
We really do appreciate your kind words. It is gratifying to hear that our support team assisted you professionally through your card difficulties. We strive to remain a reliable destination for your deposits and withdrawals going forwards.
The Chip Team
Had an account enquiry which was dealt…
Had an account enquiry which was dealt with quickly by email. I sought some clarification which again was answered quickly and succinctly. Excellent service.
30 mars 2026
Avis spontané
Réponse : Chip
Hi Jim,
Thank you for your feedback. We are pleased that our team could provide quick and succinct clarifications regarding your account enquiry. Maintaining a clear and efficient communication channel is a priority for us, and we appreciate your recognition of our service standards.
The Chip Team
You have not a swered my last question
You have not a swered my last question. Unfortunately when i replied I said Tha ks very much for the explanaruon. Ut afterwards i wrote that i was still not satisfied and asked more a out the missing wntry where it changed from 484 to 483. This was ryped unfortunately on down the email and was not seen by your staff. Please expkain why that xeucial 484 qas chabged to 483
28 mars 2026
Avis spontané
Réponse : Chip
Hi Gary,
We apologize for overlooking the additional details in your correspondence, could you kindly reach out to us at hello@getchip.uk via email so one of our team can look further into this with you?
The Chip Team
Took a bit to resolve as I kept getting…
Took a bit to resolve as I kept getting blocked from my account, but eventually got it resolved.
24 mars 2026
Avis spontané
Réponse : Chip
Hi Damo,
Thank you for your patience while we resolved your account access issue. While our security protocols are designed to keep your funds safe, we are pleased to hear that your access has been successfully restored after the initial delay.
The Chip Team
Good help centre with prompt helpful…
Good help centre with prompt helpful service.
28 mars 2026
Avis spontané
Réponse : Chip
Hi George,
Thank you for your feedback. We are glad our Help Centre resources and support staff provided the prompt assistance you required. We value your continued support of the Chip platform.
The Chip Team
Amazing
Saving with Chip is excellent as the app is so easy to use and everything is simple and well set out. Customer Service is amazing. They reply to emails very promptly and are extremely helpful. Top Notch.
28 mars 2026
Avis spontané
Réponse : Chip
Hi Gill,
We really do appreciate your high praise. Designing an intuitive app and providing prompt, helpful email support are our primary goals. It is rewarding to know you find saving with Chip to be a top notch experience and I will be sure to pass this along to the team.
The Chip Team
Help was offered quickly
Help was offered quickly, and felt very friendly! My problem was completely sorted.
24 mars 2026
Avis spontané
Réponse : Chip
Hi Penny,
Thank you for the positive review. We are delighted that your issue was completely resolved and that you found our support team both quick and approachable. We look forward to continuing to support your savings.
The Chip Team
Excellent customer service
My query was dealt with in an efficient and friendly manner
24 mars 2026
Avis spontané
Réponse : Chip
Hi Christine,
Thank you for sharing your experience. We believe that professional service is most effective when delivered in a friendly manner, and we are pleased our team met that standard for you while handling your query.
The Chip Team
Problem solved with solving my problem
Really helpful with solving my problem, quickly and efficiently.
20 mars 2026
Avis spontané
Réponse : Chip
Hi there,
We really appreciate your feedback. Our team aims to address every inquiry with a focus on both speed and accuracy, and we are glad we could resolve your problem efficiently on this occasion.
The Chip Team
Prompt response
25 mars 2026
Avis spontané
Réponse : Chip
Hi Christina,
Thank you for your review. We understand that timely communication is vital in the financial sector, and we are glad to hear our team responded promptly to your needs.
The Chip Team
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