So far so good. Customer support is great, I received a response almost immediately. Happy with the Xero integration, it is seamless. If you are doing it first time, the WEB UX could have more guid... Voir plus
L'entreprise a répondu
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The Penfold came as an emergency solution for us, who instantly understood our needs and provided all the necessary information. We were guided over the course of the process with patience and care, a... Voir plus
L'entreprise a répondu
It can take a long time to get answers on the automated chat, and the 'Pension speak' can get a bit confusing. However when you do get to speak to a real person they are very helpful .
My employer recently moved over to Penfold as our pension provider. After a few issues, not of Penfold's making, my pension pot from Royal London was successfully transferred. Penfold have been incr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Fournisseur de pension de retraite
- Institution financière
À propos de Penfold
Écrit par l'entreprise
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Coordonnées de contact
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Royaume-Uni
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Slow to respond to support tickets
Slow to respond to support tickets, never answer the phone. I got setup with Penfold when I was employed via Deel, by far the worst pension provider I have used. All support is routed via the AI bot, can take weeks to get a response from a real human.
15 juin 2026
Avis spontané
Réponse de Penfold
Hello Nat,
We're sorry to hear about your experience. This isn't the standard of service we strive to provide, and we appreciate you taking the time to share your feedback.
Your feedback is important to us, and we'll ensure they are shared with the relevant team as we continue working to improve our support experience.
A member of our team will be in touch to better understand your concerns and see how we can help.
Best,
Penfold
Easy and trustworthy
Very easy app to use. Great communications from the team on a regular basis. Payments are transparent and secure. A good streamline process which means no administrative burdens. Highly recommend for directors of SME’s and their employees.
30 mai 2026
Réponse de Penfold
Hello Hannah,
Thank you for your wonderful feedback! We’re delighted to hear you’ve found the platform easy to use and that our communications have helped keep things simple and transparent.
We really appreciate your recommendation.
Best,
Penfold
Réponse de Penfold
Hello Jason,
Thank you for taking the time to leave a review. We’re so pleased to hear you had a positive experience with the support you received.
Best,
Penfold
Really easy to use and great performance
Really easy to use and great performance
13 juin 2026
Avis spontané
Réponse de Penfold
Hello there,
Thank you for your lovely feedback! We’re really pleased to hear you’ve found Penfold easy to use and that you’ve had a positive experience so far.
Best,
Penfold
Just easy to get things done quickly.
12 juin 2026
Réponse de Penfold
Hello Nabil,
Thank you for your feedback! We’re really pleased to hear you’ve found everything quick and easy to manage.
Best,
Penfold
Réponse de Penfold
Hello Barry,
Thank you for your lovely review! We’re delighted to hear you found the information clear and the support helpful.
Best,
Penfold
Réponse de Penfold
Hello Adrian,
Thank you for your feedback! It’s great to hear you’ve found the service responsive and have had a positive experience overall.
Best,
Penfold
Really helpful company
Really helpful company.
Request are acted on very quickly.
Would recommend very highly 👌
25 mai 2026
Réponse de Penfold
Hello there,
Thank you for your kind words! We’re delighted to hear you’ve had such a positive experience and that the team has been able to support you promptly.
Best,
Penfold
They are currently doing everything well
They are currently doing everything well from the slick portal, to the consistant returns and the engagement when you need to make any changes 1st class provider
8 juin 2026
Réponse de Penfold
Hello Michael,
Thank you for your lovely review! We’re really pleased to hear you’ve found the platform easy to use and that our team has been there to support you whenever needed.
Best,
Penfold
Very easy to move my money
For me it was fairly easy getting my money transfered over. I am also loving seeing how my money is growing. It has also made me much more aware of how much money I need to have when I retire and will ask my employer to increase the employer pension contributions in my mid year review.
4 juin 2026
Réponse de Penfold
Hello Lone,
Thank you for your lovely feedback! We’re really pleased to hear the transfer process was straightforward and that you're enjoying being able to track your pension's progress.
It’s great to know Penfold has helped you think more about your retirement planning too.
Best,
Penfold
Réponse de Penfold
Hello Keith,
Thank you for your lovely review! We’re delighted to hear you’ve found the app easy to use and are happy with your experience so far.
Best,
Penfold
Réponse de Penfold
Hello Scott,
Thank you for your feedback! It’s great to hear you’re enjoying your experience with Penfold and finding things easy to manage.
Best,
Penfold
Réponse de Penfold
Hello Debbie,
Thank you for your kind feedback! We’re delighted to hear you’ve had a great experience with our service.
We appreciate your understanding and will continue working to provide the best possible support experience.
Best,
Penfold
What’s not to love about Penfols
From the perspective of previous pension providers Penfold ar One of a kind.
Very easy to deal with.
Always have someone on hand to advise and help .
Staff are friendly knowledgeable and eager to assist.
App is very user friendly
Reports give information that is helpful
Transfers of pension pots is not a challenge
What’s not to love!
4 juin 2026
Réponse de Penfold
Hello Susan,
Thank you for such a kind review! We're so pleased to hear you've had such a positive experience with both our platform and our team.
Knowing that we've made managing your pension simpler and more accessible means a lot to us.
Best,
Penfold
Réponse de Penfold
Hello Vickshard,
Thank you for your lovely review! We’re delighted to hear you’ve found the information provided helpful, and we truly appreciate your recommendation.
Best,
Penfold
It could be better
Great, but sometimes it would be nice to speak to a human rather than a robot which doesn't seem possible unless you wait 24hrs.
20 mai 2026
Réponse de Penfold
Hello Paul,
Thank you for taking the time to leave a review. We're delighted to hear you've had a positive experience overall.
We appreciate you sharing your thoughts on how we can improve, and we'll certainly take them on board as we continue enhancing the support experience for our customers.
Best,
Penfold
Not really given the support.
They seem great until you actually need some help, getting past their chat robot can be a challenge and then when you get to chat to someone they just send you back around in circles rather than actually finding a real answer and offering to help.
3 juin 2026
Réponse de Penfold
Hello Kenneth,
We're sorry to hear about your experience. This isn't the standard of service we strive to provide, and we appreciate you taking the time to share your feedback.
Your feedback is important to us, and we'll ensure they're shared with the relevant team as we continue working to improve the experience we provide to our customers.
Best,
Penfold
Réponse de Penfold
Hello Sharef,
Thank you for your kind words! We’re glad we could help with your query and provide support promptly.
Best,
Penfold
Polite proffessional
2 juin 2026
Réponse de Penfold
Hello Mark,
Thank you for your kind feedback! We’re delighted to hear you had such a positive experience with the team.
Best,
Penfold
Réponse de Penfold
Hello Claire,
Thank you for your kind feedback! We’re really pleased to hear the team was able to respond quickly and get everything sorted for you within a couple of days.
Best,
Penfold
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