As a complete beginner to enrolling employees on to a pension scheme this went well. Had lots of questions but the online help was excellent.
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Lisez les avis des autres
These guys are simply brilliant at what they do, honestly cannot fault them in any way, superb service.
L'entreprise a répondu
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Voir plus
L'entreprise a répondu
Penfold is proving everyday that it is one of the best companies in this field. My pension fund is safe and growing, I am supported and have been receiving the right advices and my emails and phone ca... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fonds de pension
- Institution financière
- Conseil en investissement
- Bureau de retraite
- Fournisseur de pension de retraite
À propos de Penfold
Écrit par l'entreprise
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Coordonnées de contact
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Royaume-Uni
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excellent
2 k avis
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible transfer-out experience
I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.
The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.
So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.
4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.
26 octobre 2025
Avis spontané
Very easy to deal with and helped bring…
Very easy to deal with and helped bring multiple pensions into one pot. Their investments are doing well and performing. Most things can be done via the app such as increase my workplace contributions.
12 février 2026
Réponse : Penfold
Hi Tim,
We’re delighted you’ve found everything easy to manage, from consolidation through to adjusting contributions. It’s lovely to know the performance has been positive for you too.
Best,
Penfold Team
Nice and simple App and helpful staff…
Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!
26 février 2026
Avis spontané
Réponse : Penfold
Hi Richard,
Thank you! We agree that being able to speak to a real person shouldn’t be rare. Glad the app and the team have both worked well for you.
Best,
Penfold Team
Réponse : Penfold
Hi Mr. R. Gipson,
That’s exactly what we aim for, thank you! We're glad it’s felt quick and straightforward.
Best,
Penfold
Quick, helpful response
Quick, helpful response from the team even when my Account Manager was on annual leave
25 février 2026
Avis spontané
Réponse : Penfold
Hi Ceilidh,
We’re glad you felt well looked after. Making sure there’s continuity of support is important to us.
Best,
Penfold Team
Quick & clear
Tashna from Penfold was great, gave very clear responses which were also very quick to come through.
24 février 2026
Avis spontané
Réponse : Penfold
Hi Amit,
Thanks so much for sharing this. It’s great to know Tashna’s responses were both clear and quick. We’ll make sure she sees your feedback.
Best,
Penfold
Excellent and very helpful !!!!
25 février 2026
Avis spontané
Réponse : Penfold
Hi Sonam,
We truly appreciate the feedback. We're glad you found everything helpful.
Best,
Penfold Team
Réponse : Penfold
Hi there,
We’re really pleased that everything was straightforward, and it means a lot that you’d recommend us.
Best,
Penfold
Transfer of old pension
Transfer of old pension - seamless and so quick. Very very impressed.
24 février 2026
Réponse : Penfold
Hi Ruth,
We’re delighted the process impressed you. Moving pensions should feel straightforward, so we’re glad it was smooth for you.
Best,
Penfold
You can't easily choose your investments, but their customer service is second to none. Very personal and personable.
They do get a reasonable rate of return, would like more choice in investment strategy.
23 février 2026
Avis spontané
Réponse : Penfold
Hi there,
Thanks for sharing this. It’s great to hear you’ve found the team personal and supportive, and we value your thoughts around investment flexibility as we look at how we evolve our offering.
Best,
Penfold Team
My request was resolved quickly and…
My request was resolved quickly and easily. Gertrud was helpful and communicated clearly.
19 février 2026
Avis spontané
Réponse : Penfold
Hi Kam,
Thanks for sharing this. It’s great to know Gertrud made the process straightforward. We’ll pass your message on to her.
Best,
Penfold Team
Réponse : Penfold
Hi there,
Thank you, that’s great to hear. Providing reliable options that people can feel comfortable with is important to us.
Best,
Penfold Team
Réponse : Penfold
Hi Debbie,
We’re glad that bringing your old pension across worked out well. Thanks for taking the time to share it with us.
Best,
Penfold
Easy to join up and access information
Easy to join up and access information. I get regular updates of payments and top ups. Really satisfied with Penfold.
5 février 2026
Réponse : Penfold
Hi Claire,
That’s lovely to hear! Thank you. We’re really pleased you’ve found it easy to get started and stay on top of your payments and top-ups.
Best,
Penfold
Natasha has been excellent all through…
Natasha has been excellent all through my experience I can't compliment her enough.prompt replies definitely five stars.
6 février 2026
Réponse : Penfold
Hi Sharon,
Thank you for the lovely review. We’re delighted that Natasha provided such excellent support. We’ll make sure she sees your message.
Best,
Penfold Team
Réponse : Penfold
Hi Christopher,
That’s great to hear. We always aim to keep communication open and consistent.
Best,
Penfold Team
Easy to transfer my nest pension to…
Easy to transfer my nest pension to them. They did all the work! Brilliant!
18 février 2026
Réponse : Penfold
Hi Glyn,
We're happy to hear your pension transfer was completed successfully. Thank you for taking the time to share your experience with us.
Best,
Penfold
Tribhuvani was very helpful and quickly…
Tribhuvani was very helpful and quickly resolved the issue.
18 février 2026
Avis spontané
Réponse : Penfold
Hi Scott,
Thank you for the review! We’ll be sure to pass this on to Tribhuvani. We're delighted to have you with us.
Best,
Penfold Team
Was dealing with Ramz who was very…
Was dealing with Ramz who was very helpful and dealt with my enquiry very professionally.
18 février 2026
Avis spontané
Réponse : Penfold
Hi Niamh,
Thank you for your positive feedback! We're happy to hear that our customer support team was able to resolve your query. We’ll make sure Ramz sees your kind words.
Best,
Penfold
Réponse : Penfold
Hi there,
That’s really kind of you, thank you. We’re so pleased you’ve had a great experience and truly appreciate the recommendation.
Best,
Penfold Team
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