Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Voir plus
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Lisez les avis des autres
Was told I would receive free bets when downloading the app and instead got an email saying I am not eligible with absolutely no explanation. It’s poor, do now download.
the good things are : Easy web to navigate and also platform for any early any game to bet lots choice of football games things that need to look at : lots promotion appear always that dis... Voir plus
L'entreprise a répondu
The Experience I had with SBK Gambling online app is that when you withdraw your winnings it took on average 6-8 hours before it went into your account. Perhaps they owt to invest in modern t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Coordonnées de contact
1 Commodity Quay, E1W 1AZ, London, Royaume-Uni
- +442076177413
- support@getsbk.com
- getsbk.com
Information importante
1,9
Bas
307 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shocking customer service
Shocking customer service. Can’t use tokens worth £20 as no matter what selection I make they say no. Didn’t get my £30 welcome bonus either. Shocking.
11 avril 2026
Avis spontané
Réponse de SBK
Hi Kayla,
Thanks for sending in your feedback.
Please contact us on suppost@getsbk.com and the relevant team will be happy to help you with your query!
Mislead and stole money from me
Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eligible and couldn't be told why. The funny part is that the promotion is still active in my account even after this interaction! This is misleading and fraudulent and I can't wait to hear what the gambling commission has to say about it. Avoid avoid avoid!
11 avril 2026
Avis spontané
Réponse de SBK
Hi there, sorry to hear about your experience. Promotions are subject to specific eligibility criteria, which can sometimes affect whether an offer is awarded. That said, we understand how this situation may be confusing, especially if the offer is still visible in your account. Please contact our support team at suppost@getsbk.com and we’ll be happy to review this for you and provide further clarification.
Terrible
Terrible, wrongly settled my bet and dont respond. I had a player to have over 0.5 shots on target, they settled it as a loser when he had 2 shots on target
4 avril 2026
Avis spontané
Réponse de SBK
Hi there,
We’re sorry to hear about your experience and understand how frustrating this must be.
All bets are settled based on official data sources, but if you believe your bet has been settled incorrectly, we want to take a closer look and get this resolved for you as quickly as possible.
Please contact us at support@getsbk.com with your account details and the bet information, and our team will investigate this as a priority.
Do not make the mistake of using getsbk
Do not make the mistake of using this bookmaker, they are very untrustworthy and actually stole funds from me and refused to give them back. It was only £4.10 but its the principle. AVOID!
27 mars 2026
Avis spontané
Réponse de SBK
Hi,
Thanks for contacting us and sending in your feedback.
We are sorry to hear about the experience you had.
Please contact our support team at support@getsbk.com and the relevant department will get back to you with a response.
Fraudulent bookmaker - would not recommend
Dodgy app - would not recommend. They double counted a bet i placed retrospectively. The first time it did not go through, so i placed it again. It lost and then it was only after the bet settled that they took the first bet too. DO NOT TRUST THIS COMPANY! I spoke to customer services and they completely dismissed my claims.
26 mars 2026
Avis spontané
Réponse de SBK
Hi,
Thanks for contacting us and sending in your feedback.
We are sorry to hear about the experience you had.
Please contacting us our support team at support@getsbk.com and the relevant team will get back to you via email.
In response to your suggestion that I…
In response to your suggestion that I contact you via email (see earlier review), I can confirm I have already done this twice and you have not responded to either email. To comment on my review that I should email you underpins just how poor your service is. Trying checking your email!!
24 mars 2026
Avis spontané
Réponse de SBK
Hi Andy,
Thanks for sending in your feedback.
The relevant team will get back to you via email with an update.
We're sorry for any inconvenience caused.
They offer decent promotions
They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, hopefully this doesnt impact on your use of future promotions if they get removed. It has a lot of potential, but the site just has so many problems.
21 mars 2026
Avis spontané
Réponse de SBK
Hi,
Thank you for your feedback. We’re glad to hear you’ve enjoyed our promotions and found our customer service helpful.
We’re sorry that you’ve experienced issues with the site and lost promotions this isn’t the experience we aim to provide. Your comments have been shared with our team as we continue to improve the platform and resolve technical issues.
We appreciate your input and hope future visits are much smoother.
Customer service is awful
Customer service is awful. I met the criteria for one of their offers but didn’t receive it. The Live Chat function doesn’t work and they don’t respond to emails or Facebook posts. I literally have no way of contacting this firm. Just appalling. Please avoid.
15 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience. Some offers are subject to specific terms and conditions, and we understand how frustrating it can be if there’s any confusion.
If you’d like assistance with your account or the offer, please contact our support team at support@getsbk.com. They can review your case and help resolve any issues.
Awful joined yesterday got verication…
Awful joined yesterday got verication deposited 10 pound now account been temporary suspended ...cant log in ...no reply to any emails...see ya wont be using u again .....they reply weeks later after the offer has expired......big con avoid
13 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience. Accounts may be temporarily suspended while standard verification and security checks are completed, especially after a recent deposit.
If you need assistance accessing your funds or resolving your account, please contact our support team at support@getsbk.com. They can guide you through the process to regain access safely.
I’m unable to add my card to this to be…
I’m unable to add my card to this to be able to withdraw money and on the app is a card I do not know who owns it with it not being my numbers on the card which is just terrible with money in there waiting to be withdrew and there customer service is shocking
13 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience and understand your frustration. When using Apple Pay/Google Pay, this may mask the real card digits for security purposes, which can make it appear different from your actual card.
If you need assistance accessing your funds or updating your payment method, please contact our support team at support@getsbk.com
. They can guide you through the process to withdraw your balance safely.
Account Suspended - Withholding Funds
My account was suspended shortly after I deposited funds. After depositing £300, my account was suddenly restricted, and I am currently unable to withdraw the funds I deposited.
I have contacted customer support twice over the last 48 hours and have yet to receive a response. The support agent I had previously been dealing with was called Alice. While I appreciate it has only been 48 hours, the lack of acknowledgement or update is concerning. I will continue to monitor the situation closely and will update this review if the matter is resolved.
At present, it feels as though I have been encouraged to deposit funds only for my account to be immediately restricted afterwards, leaving my money inaccessible. I would expect a prompt response and clarification as to why my account has been locked and when I will be able to access or withdraw my funds.
I have read that under the standards set by the UK Gambling Commission, licensed operators must have fair and transparent complaints procedures and should acknowledge customer complaints as soon as reasonably possible, generally within three working days!!
If this matter cannot be resolved through the internal complaints process, I will ultimately escalate it to an independent Alternative Dispute Resolution.
I hope the operator addresses this issue promptly so that further escalation will not be necessary.
13 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience and understand your concern. Accounts may be temporarily suspended after deposits while standard verification and security checks are carried out.
If you need assistance accessing or withdrawing your funds, please contact our support team at support@getsbk.com
. They will be able to review your account and provide guidance on the next steps.
Won’t be given the welcome free bets if someone at the same address has an account!!!
Welcome bonus online where you sign up and get a bonus of £30 in free bets if you place a £5 bet and signed up not knowing my partner has already got an account and we live together. I questioned about not receiving my free bets after making a qualifying bet to find out you can’t get the bonus if someone in the same address already has an account! I have never heard of anything like this! It was not stated clear enough on the terms and conditions and we have now therefore deleted our accounts and will not be using this app! AVOID!!!!
12 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience. Our welcome bonus is subject to specific terms and conditions, including restrictions on multiple accounts at the same address, which are in place to ensure fairness and comply with regulatory requirements.
We understand this may not have been immediately clear, and we appreciate your feedback. If you have any further questions or would like clarification, please contact our support team at support@getsbk.com
I’m not one to leave good reviews…
I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all my free bets. 10/10 so far.
10 mars 2026
Avis spontané
Réponse de SBK
Hi,
Thanks for your feedback! We’re glad to hear you’re enjoying the site and finding the selection of sports and withdrawals convenient.
We’ll keep working to make the experience even better and appreciate you taking the time to share your thoughts.
DO NOT USE
DO NOT USE! SCAM SITE! They’ll lock your account as soon as you make the bet and not respond to any of emails. This is completely illegal.
7 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience. Accounts may be temporarily suspended for standard verification or security checks, which are in place to protect both customers and the platform.
If you’d like us to review your case in more detail, please contact our support team at support@getsbk.com
so we can investigate and assist you directly.
They refused to honour the £30 sign up…
They refused to honour the £30 sign up bonus - so I closed my account immediately!! Can't be trusted!!!
UPDATE: In response to their response - I had already contacted you!! You simply are untrustworthy!! - Fooled me once!!!!
10 mars 2026
Avis spontané
Réponse de SBK
Hi,
We’re sorry to hear about your experience. Sign-up bonuses are subject to specific terms and conditions, which are applied to ensure fairness and compliance with regulations.
If you’d like us to review your case in more detail, please contact our support team at support@getsbk.com
so we can assist further.
Disinterested in Fraud
Never heard of this mob until I began receiving emails regarding an account in my name/email address that has been opened fraudulently.
I have tried to contact them repeatedly, including using a deeply hidden telephone number which, surprise surprise, was unmanned during business hours on a Friday.
SBK is clearly a profit making black hole and I am looking forward to hearing what the Gambling Commission has to say about them.
UPDATE
I find it interesting that the company only showed the slightest interest after I posted my negative review.
Others can now judge.
27 février 2026
Avis spontané
Réponse de SBK
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning it must be to receive emails about an account you did not open.
Please be assured that we take reports of potentially fraudulent activity extremely seriously. If an account has been opened using your details without your knowledge, our Security and Compliance Team will investigate this as a priority and take appropriate action, including suspending the account while we review the matter.
I am afraid that we do not offer support via phone. We would encourage you to contact our support team directly at support@getsbk.com with the subject line “Fraud Investigation, Urgent” so we can locate the account in question and resolve this for you as quickly as possible.
We are fully licensed and regulated, and we are committed to operating transparently and in line with all regulatory requirements. We hope to resolve this matter promptly and restore your confidence in our service.
Basically if you do a bet with this…
Basically if you do a bet with this crowd you have to read every term and condition as they differ from every other bookies, if you back on player market don't do it until you see the teamsheet so you can't do accum over the day as they don't void the bet if player doesn't start but comes on with 1 mins to go.Not very good that they'd rather lose a customer than pay out 100€ bet?
14 février 2026
Avis spontané
Réponse de SBK
Thanks for taking the time to leave a review. We’re really sorry to hear that you were disappointed with your experience.
We completely understand how frustrating it can feel when a bet doesn’t settle the way you expected — especially on player markets. Our rules around player participation (including bets standing if a player comes on as a substitute) are outlined in our terms and are applied consistently.
We certainly would never want to lose a customer over a €100 bet, and it’s not about avoiding payouts; it’s about applying the same rules fairly and consistently to all bets placed.
If you’d like us to take another look at your specific bet or talk it through in more detail, please reach out to our support team with your account details, and we’ll be happy to review it with you.
Thanks again for your feedback; it genuinely helps us improve.
another joke of a company
another joke of a company. won a decent sized bet. after 2 years all of a sudden got a review of my account. give them loads of things that they asked for over 2-3 months while they suspended my account. now they want other peoples bank statements that have sent me money. what a joke and basically said if i don’t send somebody else’s bank statement i can’t access my account.
takes weeks to reply to emails.
avoid these idiots.
just await a reply to this with some rubbish ‘i’m sorry bla bla bla’
19 février 2026
Avis spontané
Réponse de SBK
We’re sorry to read about your experience and understand how frustrating an account review can feel — especially when it follows a withdrawal.
Account reviews are sometimes required as part of our regulatory and security obligations. These checks can take place at any stage of a customer relationship and may involve requesting documentation to verify source of funds or third-party transactions. We appreciate that this can feel intrusive, but these processes are in place to ensure we meet our legal responsibilities and protect both our customers and the business.
We never request information without a regulatory basis for doing so, and we do not restrict access to accounts without reason. That said, we recognise that delays in communication can add to the frustration, and we’re sorry if our response times haven’t met expectations.
If you’re willing, please contact our support team with your account details (quoting this review), and we’ll ensure a senior member of the team looks into your case as a priority to provide clarity on what’s required and why.
We genuinely value feedback and are committed to resolving matters fairly.
Just and update about my earlier review…
Just and update about my earlier review for this disgraceful site. They replied here to make themselves look good even though they never reply to emails including an 8 week deadline complaint they didn't bother replying to, but I was then sent an email by trustpilot that SBK wanted me to fill out a form. I done this and again after 2 months now, still no reply. There's no way I believe this company doesn't have the personnel to reply to complaints especially when it's a regulatory rule. Either there are a lot fo customers complaining and they can't keep up or they just don't even care. Wouldn't surprise me, worst site I've ever bet at!
Edit - Again, to the SBK agent who only replies here: Do you not read my review properly? I've already done that , you sent me a form direct to fill out with the same title you wrote here and still you don't reply! I've read a lot of reviews about SBK here and on other revuew sites and forums and I've seen a lot say the same!
16 février 2026
Avis spontané
Réponse de SBK
We’re very sorry to hear that your experience has continued to be frustrating, and we completely understand why you’re upset. Eight weeks without a response is far below the standard we aim to provide, and we apologise for the delays in handling your complaint.
Regulatory complaints are taken seriously, and we do have a dedicated complaints team. Occasionally, high volumes or missing information in the submitted forms can extend the review process — but we acknowledge that communication should be clearer throughout, and you shouldn’t be left waiting without updates.
To resolve this as quickly as possible, please resend your complaint with the subject line “Trustpilot – Urgent Complaint Review” to support@getsbk.com including your full name and any previous reference numbers. We will escalate it directly to a senior member of the team to ensure it’s addressed without further delay.
We truly regret that your experience has left you feeling this way, and we are committed to making sure your case is reviewed properly.
Absolutely horrendous
Absolutely horrendous
Will hold your money and then verification can’t be done an you can’t login to your account
16 février 2026
Avis spontané
Réponse de SBK
We’re very sorry to read this and understand how concerning it must feel to lose access to your account while funds are pending.
We want to reassure you that we do not hold customer money without reason. In some cases, accounts are temporarily restricted while mandatory verification checks are carried out. These checks are part of our regulatory obligations and are designed to protect both customers and the platform.
If verification hasn’t been completed, it’s usually because additional information or documentation is required, or the documents provided didn’t meet the required criteria. When an account is restricted, login access can sometimes be limited until those checks are resolved.
That said, we completely appreciate how frustrating this is — especially if you feel you haven’t been given clear guidance on what’s needed.
Please email us at support@getsbk.com with the subject line “Trustpilot Review – Verification” and include your full name and registered email address. We’ll ask a senior member of the team to review your case urgently and provide a clear update on the next steps.
We’d really like the opportunity to resolve this for you as quickly as possible.
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